#Bug Report: Issue with Personalized Settings and ChatGPT Access - 19 DAYS

1 messages · Page 1 of 1 (latest)

quiet islandBOT
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@brave knot

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brave knot
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Platform/OS:
• Platforms: iOS (ChatGPT app), Android, Web (Chrome, Edge)
• OS: macOS, Windows, Android
Description:
Since August 31st, I’m unable to use ChatGPT with my personalized settings. I receive the error: “Hmmm… something seems to have gone wrong.” When I try to access the Custom Instructions feature to adjust settings, I get: "Failed to get your settings." This happens across all devices and platforms. However, custom GPT models like Scholar GPT work without issues, so I believe the problem is tied to my personalized settings.
Steps to Reproduce:

  1. Log in to ChatGPT on iOS, Android, or Web.
  2. Attempt to access any ChatGPT model.
  3. Error: “Hmmm… something seems to have gone wrong.”
  4. Access Custom Instructions and see: “Failed to get your settings.”
    Expected Result:
    Settings should load, and ChatGPT should function as expected.
    Actual Result:
    Settings fail to load, and I cannot access standard ChatGPT models. Custom GPTs work fine.
    Troubleshooting Steps Taken:
    • Cleared cache, reinstalled app, logged out, tested on fresh browser installs (Chrome, Edge), restarted/powered off devices. The issue persists across all platforms.
    Additional Info:
    • Subscription Level: ChatGPT Plus ($20/month)
    • Last Charge: September 18th
    • I am open to an account reset but need a way to back up my chat history.
    Error Messages:
  5. “Hmmm… something seems to have gone wrong.”
  6. “Failed to get your settings.”
    Request:
    I need help resetting or fixing my personalized settings to regain access to the standard models. I’ve been waiting for support for 19 days with no response.
brave knot
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22days and OpenAI finally fixed it. But no email notification or anything. It just works today.

quiet islandBOT