Active Premium not registering

[shy pond]

ChatGPT shared link: n/a

Steps to reproduce:
None really just logging into my account t.

Expected result:
Premium access to gpt4 and 4o

Actual result:
Informs me that I am free tier and need to subscribe to premium in order to use premium features now.

Additional information

Browser: Google chrome
OS: windows latest

Additional info:
I’ve seen some posts about this but no resolution. I’ve had premium forever and continue to pay for it, but just yesterday I started getting a notification that I’m on free tier and locked out of gpt4 etc ? Is there a fix for this? I’ve tried logging out and restarting but it keeps registering me as a free tier user despite having an active premium subscription

[north grail]

@shy pond

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[mellow harness]

Hey Henis! Just a heads up: posts not following the bug report format can be deleted automatically, so if possible, can you edit your post to follow the format? You can see it by clicking the "View positing guidelines" button above!

As for the issue itself though: do you subscribe from chatgpt.com, or on the iOS/Android apps?

[shy pond]

Yeah I’ll format it here in a moment. I believe I subscribed originally from ChatGPT.com right when premium first started and haven’t canceled since.

The post should be updated now. @mellow harness Ty

[mellow harness]

Thanks for updating! Since you subscribed on chatgpt.com, can you go to https://chatgpt.com/#pricing and then click "Manage my subscription"? If so, does this take you to a page showing your invoice history?

[shy pond]

@mellow harness here is the payment history.

[mellow harness]

Is there a corresponding charge in your bank account for May 27th? It seems like it should have renewed your plan on that date.

[shy pond]

It doesn’t look like there’s any charge but it should have automatically renewed and done so.

[north grail]

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[mellow harness]

Back on the "Manage my subscription" page, what does it say near the top? "Your plan renews on..."? Also, anything by your payment method -- is it still listed, is it possible the card expired, etc.?

[shy pond]

Card expires in a few years but I’m not seeing anything about my plan renewing on a date

[mellow harness]

Hmm odd -- I'm attaching a screenshot of how the page appears on my end. Do you have any of the information above the Invoice section? If you share another screenshot, just be sure to edit out any personal information!

[shy pond]

No strangely I just have payment, billing, and invoice sections. Nothing appears for me above that where you have current plan.

[mellow harness]

I see! If I had to guess, I'd speculate that something happened at the time of renewal causing it to fail, especially since you don't see a charge in your bank account. Since no money has been charged, you might try resubscribing. If it fails again, you at least might have a little more info as to what could be going wrong, and if it works, maybe you'll be good to go again. If you had been charged but it didn't reflect in your account, I'd think it was a different kind of bug, but thankfully that doesn't seem to be the case here!

[shy pond]

That sounds good. Ill go ahead and resub as long as I don't have to sit on a waitlist or miss out on anything.

[mellow harness]

No wait list currently that I'm aware of!

[shy pond]

Thank you my friend.

[north grail]

Is this issue solved?

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