I PAID FOR CHATGPT PLUS BUT CAN'T ACCESS THE SERVICE.

[covert halo]

They haven't seen the message at all.

[wintry hatch]

I've waited for 3 months to get a response to a ticket for a "terminated" business account. I'd say your chances of getting a response are right around 0 unless you post on their forum and/or make it embarrassing for them to not address your ticket.

[covert halo]

Tell me in which forum you posted, is it here on Discord?

They talk about superintelligent artificial intelligences and yet they can't make their minimalist calculator-shaped chat functional.

[exotic mortar]

so anyone feel like starting a law-suit over service not provided? the problem seem to be for a lot of people and no information is coming out of them to explain, help or compensate for the service not provided

[covert halo]

You're absolutely right, and the feeling is mutual (about the lawsuit). They don't provide any response and don't publish anything regarding the issue they are experiencing. They should let us know if they are performing maintenance on the website, or if the subscription month will be reset, or something.

[thorn quarry]

Has anyone ever received a response for this issue or this issue resolved spontaneously? I have it too since Friday and cannot do my work that I planned, real big problem right now

[covert halo]

On my part, I haven't received any response to my email. I think this is going to take a while...

[solemn escarp]

I haven't received a response from my email either.

[covert halo]

I have the exact same problem and experiencing the same issue

[wintry hatch]

https://community.openai.com/ this one (I haven't gotten a helpful response from there either), but some people have so maybe it works.
I just concluded they're not going to help at all, 3 months is enough time to build a house so they should have been capable of reading a single message, so I just made another account and carried on accordingly.

[covert halo]

Hey, tell me, has the other account you made had any issues with the subscription?

Or with the message limit?

[silver comet]

I get the same thing, but only from one computer - which I mostly use when traveling or when at customer sites. I get the error "Something went wrong. If this issue persists please contact us through our help center at help.openai.com."

Of course, help.openai.com is completely useless, and does not have any contact option whatsoever.

The issue has persisted for 5+ days, but chatGPT still works on my phone and other computers.

[covert halo]

What you said means that only a certain device can access the account. The question is, what happens when you try to log into your account using another device? Could you still log in and see a free subscription plan? Or the other devices could not simply log you in?

[silver comet]

I can log in from all my devices: desktop, laptop, phone, and the Microsoft Surface tablet. If I submit a query from the Surface tablet, I get that message "Something went wrong. If this issue persists please contact us through our help center at help.openai.com."
If I submit a query from any other device or computer (and when logged in with the same account), chatGPT works perfectly correctly and normally, and it provides the answers that it should.

I hope that clarifies.

[covert halo]

I'm going to log into my account on other devices to check if it works.

[covert halo]

This is a precise bug, but a shame that the support team is not here to see. A shame, waste of money, time, mental health, ... whatever you think. I asked for refund (and maybe they reply when my grandson is in charge) and am moving to google bard.

[covert halo]

It didn't work for me, I've already tried on multiple devices and nothing. I agree with you, I've actually switched to Bard today and it's working fine for my tasks. What a shame, ChatGPT4, screw you.

[solemn escarp]

I stopped my VPN from starting automatically whhen Windows starts and this seems to have worked.

[covert halo]

I will try it, friend.

Any advice on how you did it... I have no idea.

[covert halo]

I do not use a VPN and I have not installed an antivirus. I only use the Windows antivirus.

[gusty summit]

Same thing, no correction, down all week.
Scandalous, I couldn't work, and they don't answer, no respect. 🤬
I've asked for a refund, and I'm going to look elsewhere.
Other AIs are doing as well as GPT now.

[thorn quarry]

Other AIs? Please tell me which @gusty summit !!

[rustic onyx]

Turning the vpn auto start off, fixed it on my end, thank you very much for your reply.

[gusty summit]

I can't really answer that question, but I'll make myself Ban.

[thorn quarry]

They'll ban us for using different tools but won't address our issue? Jc