I am having and issue where my account says I'm on a free trial but I have been paying for chat gpt plus and have even been billed. No billing history is visible on my account as well.
#Billed but no plus subscription
karmic delta
tranquil tulip
Same. I paid but got an error that my CVV is wrong and I still have the free plan.
karmic delta
I didn't get that kind of error. One month ago I had plus now it's gone. So payment was successful before.
magic hornet
you can contact support@openai.com to resolve this issue
karmic delta
@magic hornet i contacted two days ago with no response. Is there an expected response time or a ticket number that could be send to keep track of my inquiry?
magic hornet
<@456226577798135808> i contacted two days ago with no response. Is there an exp...
they are super busy with all the new users it can take days, i'v seen some take a long at 7
karmic delta
Okay thank you.
karmic delta
It's been 8 days with no reply @magic hornet what can I do?
magic hornet
It's been 8 days with no reply <@456226577798135808> what can I do?
Ahh, they have just changed things a fair bit, you can now go to https://help.openai.com and there is a section on billing issues, and you can register your issue with the help chat in the bottom right hand corner, that should get things moving 🙂
karmic delta
Okay did that thanks!
karmic delta
@magic hornet it's been 6 weeks and no reply. I'm pissed.