Chat history unavailable even after fix

[wide roost]

In order to follow up with this message:
#1082852636958654507 message

There is still a bug related to gmail personal email and chathistory, even after fix. Find below a screenshot.

In order to fix it manually, i applied the troubleshooting process so i cleared cache, logged out and in, disabled every connection and sent an email to [e-mail].

Moreover, those are the logs from my browser's console :

XHRGEThttps://chat.openai.com/backend-api/conversations?offset=0&limit=20
[HTTP/3 500 Internal Server Error 599ms]

1

{"detail":"Something went wrong."}

[opal grail]

Same here

[harsh remnant]

Also same

[cold lotus]

Same here

Please 🙏 can Supprt help

[shell cloak]

Same here

[graceful geyser]

Same here. So this is a gmail based issue?

[teal fern]

Same.. No history since Sunday/Monday (plus member for reference)

[dull copper]

I see, so it’s a gmail user issue then?

[teal fern]

Could be.. My wife and I have gmail but I'm a plus subscriber. She can see everything while I can not.

[graceful geyser]

whats more annoying is that I've tried contacting support multiple times and no response. last i messaged them was yesterday so it's frustrating especially when we're paying for this service

[umbral trench]

Same here I'm a plus.... me too Gmail

[dull copper]

Well, seems like it’s all plus user with gmail access then

[graceful geyser]

free users with gmail seemingly fine? what a very specific bug then

[spare torrent]

I’m a gmail account without plus and I’m getting this same thing.

So it’s not just plus users with gmail.

[teal fern]

yes, wife has gmail but not plus and she can see all history.

[sweet dust]

same here

[dull copper]

At least we know what’s in common now

[west roost]

Yeah still struggling with this and it sucks

I've very very briefly been able to see the history of my chat sessions from the period since it went down, but it's effectively unusable, disappearing if I so much as refresh the page, refusing to delete any of them, and refusing to actually show me older conversations via the "Show More" button :/

[dull copper]

Same, it was showing sometimes yet not able to click into the actual chat for me

[graceful geyser]

I just get a Unable to load history on the side bar most of the time

[dull copper]

If I type the chat code manually into URL then it still can’t be loaded

[west roost]

Yeah I used to be able to get into some of the prior chats through using the URL or even when it would show up very briefly as mentioned above, but now even that seems impossible.

[dull copper]

If I enter URL it will just be like this

[west roost]

Yeah that's mine most of the time now as well

[graceful geyser]

The best we can do I suppose is just keep sending support emails because otherwise there isn't much we can do

[west roost]

Yeah, it's just wild that it's apparently become such a thorny issue, so quickly lol

[spare torrent]

I just get repeating “unable to load history, retry” prompts.

[dull copper]

Same

[graceful geyser]

My history is finally back

how about everyone else?

that being said I cant delete any

[rustic locust]

Same here

[graceful geyser]

I also don't have most of my old history which really sucks

[harsh remnant]

I don't have my old history AND I can't make new history.

[graceful geyser]

the issues continue. maybe in another 24hours :/

[dull copper]

Wait, so they fixed the history side bar but didn’t retrieve your conversation?

[graceful geyser]

it retrieved some of them

but missing quite a bit of my older history

ahh well now my historys gone again

great...

[dull copper]

Ok, seems still not fixed then, they are trying something I guess

[west roost]

Yeah, that's what's been going on with mine, as well.

It's completely inscrutable and I have no clue what the precise source of the issue is lol

[graceful geyser]

makes you wonder what this "open source library" was

[west roost]

Nooooo clue

I'm not nearly savvy enough about computers or coding or...any of that crap to take a guess, lol

[dull copper]

Well, I heard making a new account will enable your history sidebar, so you can start new conversations and still have the new chat histories. Yet won’t fix your lost histories

[graceful geyser]

yeah considering I pay for plus that's not really an option for me. Ill just keep trying to contact support

[dull copper]

Same, will need that history to work on for sure

[wide roost]

Actually i don't have any proof about that, @wide roost asked about personal/business gmail address users in the previous bug report thread but that's about it.

[wide roost]

I updated the bug report with my browser's console logs.
Please guys let me know if i can help you in any way to debug it from my machine by providing you any information or logs

[ivory heart]

Im a member. I have hotmail, and I dont have any history. Tried contacting support, no reply for severeal days now. Guess OpenAI dont care about their customers once they have taken your money. What a scam!

[true current]

same here

[wide roost]

Unable to load history to me

[cold lotus]

No I use outlook, plus, no history still

[spare torrent]

I noticed something, and I just wanted to put this out there. Did anyone here try to make new chats while the histories were still down? The reason I asked this is because previous chats, ones that show up in the history sidebar, have an id number, which shows up in your search history whenever you use that chat. Now when on that screen to make a new chat, there’s no number, the URL ends at a hashtag. Now, whenever I make a new chat, the url always ends on a hashtag, it never makes a new id number for that chat. I have no idea if this is related to our issues of not getting our chats back, but it was an idea that crossed my mind.

[dull copper]

yes, I noticed that too

[spare torrent]

So, I’m just going to reiterate, did anyone else here make new chats while the histories were still down?

Could that be part of the problem?

[dull copper]

I think so

and even you used your chat ID manually into URL, it won't work as well

[livid fjord]

ofc i used chat while history as gone but it has nothing to do with it because it looks like it is getting last x conversation (if it saved our last ones should have get it) but error accours via jason result instead of list of conv. Also says about the 50 limit but this is someting was working 4 days ago and now completely not working. Prob devs tried list first x conv first and load rest but now first 10 is even not showing

[spare torrent]

You’re probably right, it’s just something I wanted to call out.

[opal grail]

Still missing chat history with same error. Anyone else recently get their chat history back?

well thats a slap , still no history

[teal fern]

@rare ice @mellow prawn - Any way you can escalate this? As paying customers a lot of us still do not have access to history.

[nova glen]

Still missing for me too. I am a paying user with a gmail account. It's so frustrating.

[teal fern]

Ditto.. endlessly frustrating

[nova glen]

And even now I can't see new conversations.

[mellow prawn]

Sadly, we can't address OpenAI account/chat history-related issues. I am sure devs are aware of the problem and working to fix it

[nova glen]

Hopefully

[teal fern]

I understand you can not, but I'm sure there's a ticketing system like JIRA where these issues get escalated. I just want to verify that the devs are aware of this issue as it's impacting paying customers. Otherwise, what's the point? For me, it's been 6 days with zero history.

[mellow prawn]

We aren't officially affiliated with them, but we are trying our best to voice these issues as quickly as possible, but no response is guaranteed. It has been an ongoing issue for the past couple of days, for some users it has been fixed already.

[teal fern]

You aren't affiliated w/ JIRA (just using it as an example for ticketing)? My point is that this is a serious issue for your paying customers. No other business would survive something like this. This should honestly be a hot fix and a top priority. What if an influx of gmail users started paying? Would they have access to their history? Would your model/logic for history converstaions scale?

[spare torrent]

Yep. Still no chats

[mellow prawn]

We (the discord team) aren't affiliated with OpenAI.

[teal fern]

So this is an Open AI discord where the team has 0 interaction with the company?

Really trying to understand the hierarchy here.

[upbeat lion]

I can't recive my history chats and the input dont recive the enter button, just make a new line, anyone with the same issue?

[dull copper]

I have the enter button, but no chat history

[mellow prawn]

we are only able to address concerns regarding issues within the OpenAI Discord server, but for the concerns regarding OpenAI's services, you have to address them directly. If we can, we are always voicing issues, but we can't do anything more than that

[primal totem]

Another Plus user here, still can't access my history since the outage. Also using a Google account for ChatGPT. Browser error log shows a 500 Internal Server Error when connecting to the history URL

[upbeat lion]

the button to send dosn't work too.. anyone with the same issue?

[teal fern]

Just confused about this channel then, if you're not interacting with the team then it seems like we're just yelling at a wall with no one from the company caring to listen. I've sent emails to open AI and I'm sure others have as well with no response. And, again, we're paying customers.

[mellow prawn]

we've already raised the awareness but other than that we don't know what are the next steps from their side yet.

[wide roost]

Think of it as an early access game, you get access to the developing product, your feed back is important to the developers, but it is not a finished service level agreement product.

[primal totem]

I think their point is that, if this is a bug report forum, but nobody from OpenAI is in this server, then who exactly are we reporting bugs to? If the bug reports aren't reaching OpenAI directly then it's less of a bug report forum and more of a support group

I emailed the OpenAI support email address days ago with no response so far

"Raising awareness" is one thing, but a 500 server error is not some abstract behavior, it's a tangible error that a human should be able to see and determine a cause

[teal fern]

understood.. just frustrating as a paying customer. TBH, if Bard were up to par you would have a big issue on your hands.

[livid fjord]

Im also paying user and tired of this small but major bugs! Will cancel my sub until sytem deserves it.

[autumn laurel]

same problem

[wide roost]

That's really understable that an app scaling this fast encounters a lot of issues. The only problem there is that is so difficult to communicate directly with them. Hope they'll invest more into tech support later. Thanksfully this discord is here, otherwise we wouldn't have any option at all.

[hollow mural]

I also still cannot access chat history, I'm hopeful @silk pewter can retrieve the history as I have dozen conversations going at the same time over the period of several weeks. I'd hate to lost all the data GPT spit out during those conversations, some of them for coding.

[cold lotus]

Official support channels are useless

Please voice your frustration on the Community and perhaps they will respond / do something, instead of clapping their own backs about Plugins.

https://community.openai.com/t/chatgpt-not-loading-history-and-cant-ask-questions/108544/61

[graceful geyser]

just did so. hopefully they see the issues

[cold lotus]

Hopefully 🤞

[nova glen]

Has anyone had any success reaching out to them via emailing support? I would like to give it a try, what is the best way to format such email to report this issue?

[cold lotus]

Lol they are just ignoring everyone - I’ve emailed twice this week

[nova glen]

they've got to be aware of this issue, I just wish they would tell us that they know and that they are working on it but right now there is nothing suggesting that.

[umbral trench]

I also think that they should be aware of the severity of this issue. We pay for a monthly subscription but have been unable to use its features for several days now, even on the fourth day. I have not received any official reports or explanations regarding the restoration of conversation records, nor have I received any responses. It feels terrible, and I believe that there are many people who pay to use this service.

[river current]

Paying subscriber too, getting the same internal server error, but it seems to be account specific, I made another account today and there it worked just fine. I'm subscribed to Plus on the first account so that's the issue here...

[graceful geyser]

my fear is if its only a small sample of people. Like we have 27 following this thread and i saw 70 comments on the community page. assuming like 10x amount of people aren't vocal about it then across multimillion users it wont be a priority for them

hopefully im wrong and its affecting more members than i realize though

[cursive quartz]

Same here

[river current]

700x20=14.000 dollars of free money...

That should be enough to get 1 developer for a day to fix the issue

[graceful geyser]

my guess is because they relied on some open source library they dont know the code base for it. so my hope is that at least theyre working on it but dont know the cause of the issue

[river current]

Thinking of requesting a chargeback on my CC if they don't fix it soon

[umbral trench]

OPENAI's silence and inaction are really frustrating. We hope they can at least give us a repair schedule for the conversation records or arrange maintenance downtime. It's absurd that paying users are left behind while free users can restore their conversation records first.

[graceful geyser]

oh well i just got my history back but its the same thing as yesterday where its here. you cant delete them and past ones are gone. so likely it will dissapear again in a couple minutes or so

yep and its gone again

i guess theyre working on it though

[gleaming anvil]

For those of you that are missing history (like me) are you also unable to submit any questions? (I can't)

[graceful geyser]

i can but there are some people that cant

[nova glen]

i can, but none of the conversations are visible if i leave or refresh.

[primal totem]

Same, I can have a normal conversation (and it actually seems lightning fast where before it was pretty slow) but there's no conversation so I have to leave the window open

[river current]

Had that too once, but after refreshing the browser it's gone again. I was able to copy the URL from 1 chat though, pasting that in the browser works at least

[gleaming anvil]

nothing is working for me since yesterday late afternoon

[river current]

If you're not a plus subscriber just creating a new account works, but many here are Plus subscribers

[gleaming anvil]

I wanted to be a plus subscriber but it won't let me upgrade either- another bug there. But maybe I will create another account for now. Thanks for the suggestion.

[calm cloud]

4 days history dont work, im was a plus and purchased again (though maybe its help 😅) but still “unable to load history” 😢

[gleaming anvil]

The outage may be regional

[river current]

The no history problem is not at least, because I'm in the Netherlands...

[gleaming anvil]

Well then it's a Friday evening in a beautiful country so try again tomorrow. 😀

[graceful geyser]

im also in canada so itd be odd

[nova glen]

also in canada and having this issue

[austere chasm]

I’m UK have seen no change

[wide roost]

My account is dead since too. Cannot cancel subscription or nothing

[umbral trench]

https://community.openai.com/t/chatgpt-not-loading-history-and-cant-ask-questions/108544/61

Go here to openAI konw 🙏🏻

[unreal notch]

Great resource, just put my two cents in. I'm sure they're aware and trying to fix the problem, but their lack of communication to their community speaks volumes.

[dry musk]

I’m missing my history too. I can’t access old conversations and I can’t save new ones. It’s driving me nuts.

[dry musk]

This. They need to communicate better with people who pay for their service.

[wide roost]

I understand the frustrations caused, this is now on the bug reports here and on the forums, OpenAI will be aware there is an issue and be looking to a resolution, I wish I could give you a timeline, but at this stage it is in the hands of the hard working engineers.

[dry musk]

Here is a photo for reference. @wide roost

[upbeat blade]

not mine

Same here , gmail

[graceful geyser]

it comes back temporarily then dissapears again

i mentioned that later

[upbeat blade]

((

[teal fern]

I bet if you refresh it will go away.. lol.. happened to me 🥲 Can't wait for Bard to get up to speed

[upbeat blade]

wish to be so

[river current]

Well since I’m still within the 14 days and live in Europe I can actually apply for a refund. So I am applying for a refund and switched to a new account, might not be a solution for everyone though…

[upbeat blade]

planing to do so

[nova glen]

I am considering doing this...but I just wanted my past conversations 😦

[upbeat blade]

know that feel

[river current]

You can try to find the URL’s in your browser history, that’s how I got back some conversations to copy paste. Some of them worked others gave me an error.

[teal fern]

was legit thinking the same thing

[nova glen]

I did, but the one I wanted the most is not working

[river current]

Lol had that too… it was one I had used around the 20th so that’s probably why it’s not working

Gotta move on though, can’t wait on their devs forever only to find out that maybe it’ll never get fixed at all.

[nova glen]

Yeah I would move on if only they would break the silence like "it's broken move on". I'm frustrated that they have not even acknowledged this and we can't see anything on their status page.

[reef pewter]

had anyone started a new account not on gmail to verify this word?

works?

is that the root problem right now?

i just logged on with a non gmail account, non plus, history still unavailable however it's a different message than the 'unable to load history'

[west roost]

The only solution I have found to be of any help is, well, unfortunately: clear conversations.

[graceful geyser]

i mean does that "fix" it?

if so ill take it

not sure how you do that though

[west roost]

If you get your conversation history back for a little bit, like some have mentioned is possible, the "clear conversations" button also returns. Clicking it will, yeah, delete all of your history up to this point and leave you with nothing...but it also seems to reboot things to a point where new conversations actually get saved and you aren't constantly having to dread hitting the refresh button.

[graceful geyser]

i sometimes get my history back for brief periods of time. ill try that. cause at this point im kinda just annoyed with all of it and would rather start over and have some history actually being saved

[west roost]

This button, to be clear, which only shows back up when the history does that thing where it briefly turns back up.

[west roost]

Yeah, this was my sentiment as well, I just got sick of waiting and said "eff it"

[graceful geyser]

well if this actually works (ill do it if its available to me when my history shows up for a tiny bit) then i think thats the best solution for now. get someone to pin it if we can confirm

[west roost]

Yeah might be worth a pin for sure 😅

[dry musk]

You’re lucky. My old conversations haven’t come back for even a second in two days.

[west roost]

Yikes.

[west roost]

I've found the only way to make it work for me was to go to "chat.openai.com", make sure that it's just that url, without the "/chat" at the end (as in "chat.openai.com*/chat*") and start a new chat. It will (usually) give the new chat a name, and the rest of your history will (usually) repopulate for long enough to do get the "clear conversations" option back.

[dry musk]

Ohhh, I'll try. Thank you!

[west roost]

No prob, hope it works!

Mind you, you will have to lose your previous history with this method, but at this point that might be the best option for ya.

[dry musk]

Thank you for the fix but no luck. 😦 The little ball did spin for about a second more though. I just wish the OpenAI team would acknowledge that they even know it's happening.

[west roost]

Ahhhh, sucks to hear that!

[reef pewter]

ya i tried this fix, nothing for me either. I haven't seen my history for a second since the 20th, extremely frustrating

[nova glen]

Nothing works for me

[wide roost]

I can't create a new chat at all, it doesn't appear on the left side as a new conversation and the conversation gets cleared up if i refresh the page.

We have hundred of messages on the community website, here also, and it keeps growing everyday. They'll have to fix it.

[wide roost]

By the way there is this guy on the community forum ( screenshot below ).
You can spam him around by marking him in threads (@logankilpatrick ) or send him pms so hopefully they'll notice this issue.

[dry musk]

Thank you.

[river current]

That’s their fault and there will be serious competition in the future, if their competition offers better support and transparency OpenAI will sink. They’ll soon realise that.

[reef pewter]

Ya I just cancelled my subscription to plus because of this. No progress on this at all? 5 days? really?

[wide roost]

I sent a mp to a dev on their community website but now my guess is that we are not enough to represent a real deal. They probably got more new users each day than us stucked with this bug. Fixing that is perhaps just a waste of time to them.

If we are annoying enough on their community chat they could sort that tho. But they won't do anything if everyone waits quietly until they fix it.

[reef pewter]

but it not being anythign to do with my hardware, how can I fix it. I tried multiple accounts, multiple devices, and all the same result

from different isps even (one cell one ISP)

oh well, this space is growing fast enough there will be competitors

[wide roost]

if you have more than one personal account then that may well be some of the issue as that breaks the ToS, and can lead to account suspension and other problems, if you have more than one personal account (Plus is an addon, not a separate account) then you will need to contact [e-mail] to have the matter resolved

[reef pewter]

this issue arose well before I created a second account to test

[wide roost]

Now you have two accounts, that will be an issue

[reef pewter]

are you referring to this in the ToS?

(e) Free Tier. You may not create more than one account to benefit from credits provided in the free tier of the Services. If we believe you are not using the free tier in good faith, we may charge you standard fees or stop providing access to the Services.

because that is not applicable to my situation

and you're just blabbering

[wide roost]

how so?

[reef pewter]

i used it in good faith

i didn't even send a single message

i just loaded it to see if it would allow me to have a history

it didn't

[wide roost]

yes, but the software in place to detect this is not aware of intent, I'm letting you know it could have been detected and you should seek assistance from [e-mail]

[reef pewter]

I'm sorry for getting snippy btw, frustrated with this, I will reach out to them, thanks for your time

[wide roost]

I'm not sure to be honest that sending an email to [e-mail] has any effect. I talked with many people about this, we all sent emails, no one ever got an answer as far as i know.

[reef pewter]

yes that's part of my cynicism

their help bot is next to useless, almost ironically considering how good gpt4 is

[wide roost]

it's perfectly fine, I see 1000's of people come through various channels every day and I know how upsetting it can be to seem like your voice is not being heard, we try and make sure that your concerns are raised and amplified, this particular issue is multi faceted and seems to affect different users in different ways and so is a more complex issue to solve than a simple bug that affects everyone

[wide roost]

it honestly does, I see people every day who have been delt with by support, the numbers are just very large and the team is scaling up to deal with it, there is nothing in history that has grown this fast this quickly before, everyone is still trying to find their feet

[wide roost]

Absolutely, i trust you with this, that's part of this hyper scaling company context.
But it's a matter of fact than this email is a black hole. There is no point to send an other email on the top of the ten thousand one they have left unread, in my opinion.

[spare torrent]

God, it’s crazy that this is still going on.

[latent holly]

I can't remember where I saw it, but one of the team said they knew about it but it would take a week from monday to have a solution at the earliest.

[wide roost]

I think it was Logan on the forums

[spare torrent]

I’ve honestly resolved to just waiting it out, and emailing OpenAi directly to try and get some form of response.

[latent holly]

I e-mailed them too just now for the first time about it. I can't even imagine how crazy it must be running this company with this kind of tech and this kind of growth.

[spare torrent]

Yeah. It’s probably driving them nuts.

[reef pewter]

I just sent them this:

Hello,

First, awesome job with GPT4, it's incredible!

Second, I need help with 2 issues.

1. My conversation history is unable to be retrieved for whatever reason. I have tried multiple devices, multiple versions of windows (10, 11), iOS 16, several browsers (Edge, Chrome, Chrome on iOS), I tried logging out of everything and clearing all my cache and historys, and lastly I created a new free account to see if the bug spanned accounts as well, which it does. Which leads me to number 2

2. I created a second account which I have been informed may trigger an automated ToS issue. The second account was created only to see if the history bug spanned multiple accounts. I don't recall sending any messages, but I can't prove it 😊.

Regards,

i did cancel though, but I have access until the 18th, I really hope they get this fixed soon, it's a game changer

[nova glen]

I also sent an email, not expecting a response but hoping to raise some visibility for this issue. It is very frustrating. Not only my history is still not back, but I am getting constant network errors when using GPT-4...I am very happy to pay for this, but I feel like I am not getting my money's worth at all at the moment

[oak glade]

Yeah, I'm having the same issue with the history. I'm hoping this gets resolved soon.

[wide roost]

Same issues here! 3plus days. Insane. Its making me quite upset 😫

[midnight kayak]

Yes, same issue here

nearly a week for me as a plus user and I use Gmail to login.

[nova glen]

I was considering making a new account, cancelling my plus on my current account and getting plus on the new one but I have read people have also been having issues with payment and cancellations. I feel like the safest thing is to wait...but I also don't wanna wait endlessly for nothing to happen

[cold lotus]

Please new people, head to the Community and tag this guy

Use this thread https://community.openai.com/t/chatgpt-not-loading-history-and-cant-ask-questions/108544/61

[midnight kayak]

I agree that waiting is the best option. I have had similar thoughts and also decided to wait.

[obtuse tundra]

My history is also 'unable to load history'
when & how it will be fixed?????

[graceful geyser]

most of us in this thread have been waiting since the 20th. OpenAI hasnt acknowledged this issue yet so no one knows when or how it will be fixed. Theres been some work arounds but it has only been successful for some users.

two work arounds that will remove your past history but will make new ones

1. Make a new account (this will likely always work)
2. If you see your history temporarily and there is the clear conversation button click on it and then it should fix your history. This has worked for some users but not for all.
3. Unlikely to work but some users reset their cache on the website and after logging back in it fixed itself

I mean im super frustrated myself being a plus user and no history but honestly the best option is to just wait if #2 or #3 doesnt work.

[dull copper]

seems we have 2 issues at the same time:

1. chat history side bar keeps unable to load, we can't see our conversation titles
2. some of the actually history is not loading, even thought people can see the title, it will just say unable to load conversation xxxx-xxxxxxx-xxxx-xxxxxx

the reason I think this is the case is because some people had a green system message saying their chat history has been restored, although their side bar still showing unable to load. This is like the 2nd issue has been fixed (where the actually conversation has been restored) yet the 1st issue still exist (can't see the title in side bar)

[modern adder]

Same issue. Not happy

[modern adder]

The retry button sends this request

https://chat.openai.com/backend-api/conversations?offset=0&limit=20

"Unauthorized - Access token is missing"

[ivory heart]

OpenAI customer support is useless. I suspect it isnt even something they worry about at all.

All you are to the them, is paying input to train their system even more. You are essentially paying to "programme" their future AGI, which they will then capitalize on. Humans means essentially nothing to them, I'm afraid.

[sweet dust]

guys, my problem has been solved! Seems like openai is gradually solving the problems

[dull copper]

sounds about right

so your chat history side back is back with all the titles? and all of them can be clicked in with all your data?

[sweet dust]

yes, exactly all the things came back

[quaint coral]

same here

[reef pewter]

how many days was it @sweet dust

i'm on day 6 now

no indication anything is being done yet

[sweet dust]

about one week

[reef pewter]

okay that restores a bit of my hope

[sweet dust]

found the problem on Mar 18

[cold lotus]

Someone in the community (thank you) recommended the Superpower plug-in. Go check it

[dull copper]

ah, that's probably me lol. but yes, that works pretty well

[dark bane]

Same issue for a week already. I'm a plus member. I can't continue to work on my projects outside of home!

[cinder halo]

Same issue for a week already. I'm a plus member too.

[cinder halo]

may i know how does Superpower plug-in works? an chrome extention?

[midnight kayak]

I am at a week, and still don't have access to my history. I did create a new account, that is not plus, and it is keeping the history.

It also had no impact on what browser I am using, I get the same result in Chrome, Edge, or Firefox.

[crystal sand]

My history is gone also, and anything new i create doesn't save. Plus subscriber also

[spare torrent]

Still the same problem as everyone else. Not a plus subscriber though.

[nova glen]

same for me, it's been 6 days

I downloaded the superpower plugin, which now allows me to save new conversations, but all old ones are still gone.

[dry musk]

What is that?

[spare torrent]

Okay, I can confirm that chat histories are working for chats made before the chat histories went down. For whatever reason, bookmarking a conversation on my laptop on Chrome allows me to open it just fine, although the history sidebar is still not functioning properly. Everything is still there, and I can continue the conversation as normal, so I think it's mostly just the sidebar that's not working.

[cold lotus]

A browser extension, can’t post external links, check it out: search for Suoerpower ChatGPT in chrome, brave, or Firefox etc

[dry musk]

Thx

[primal totem]

Has anyone missing history had success with creating a new account and upgrading the new account to Plus?

[unreal notch]

Been using this since before the issues cropped up. I stand by this, a wonderful tool for these circumstances.

[reef pewter]

i just installed it, thanks a ton, that restores a ton of usability

made my day @cold lotus

[graceful geyser]

yeah its great these tools exist but we shouldnt have to rely on this tool for our service we pay for

[unreal notch]

Agreed. Couple that with the 6 days of silence from their team via announcements, forums, support emails, and otherwise... its not looking great.

[graceful geyser]

personally i love the websites asthetic and the service as a whole when working is great. but ai competition will only increase so i hope they keep their head in the game

[dry musk]

I suspect they’re more focused on their corporate clients. GPT is blowing up after all. It sucks to feel like the little guy though. I wish they would at update us better.

[oak glade]

Agreed. I mostly feel ignored and undervalued. I'd consider becoming a plus member, but not until I can go at least a full month without a major issue, or at least being supported when there is an issue.

[ivory heart]

OpenAI is scam. They took your money and used your input to programme their AI-system. You’re basically just brainfodder for their corporate endevour, nothing more. They dont care about you, your chathistory or your petty projects! After a week of this and no reply on any support channels, I’d say that pretty much proven fact by now.

[pseudo matrix]

Mine has returned as of last night.

[nova glen]

My history is back but I don't know if it will last.

[dull copper]

hmmmm, seems I will be the last then

[nova glen]

but the "show more" button does not work

[dull copper]

what's the show more?

[velvet monolith]

Shows only a few chats, show more would supposedly show the other old chats. Also, I don't recommend deleting chats to try to make the other chats rise above the show more, I deleted one chat and all the history disappeared again

[nova glen]

Also, anything I wrote the day of the outage is gone, but the rest is back...which sucks because what I wanted was specifically the thing I was working on that day.

[velvet monolith]

same here

[rocky tundra]

I’m glad I’m not the only one experiencing this problem.

I’ve been dealing with it since a few days ago, it’s quite a burden but overall I’ve managed to survive and I’m not hopeless about it.

[dry musk]

Oh you’re lucky! Mine is still dead.

[midnight kayak]

Today I am 1 full week with no access to my history in ChatGPT as a Plus user.

[unkempt obsidian]

Same. I’m so frustrated, I got it back temporarily a couple days ago and was sorely tempted to hit “clear conversations” but I decided to delete them manually instead. I had just gotten started before they were gone again.

[nova glen]

I highly suggest waiting, I was in the same boat as all of you before this morning for like a week. It just came back without me doing anything. I know the frustration but I think it is safer than starting over with a new account or something like that...

[unkempt obsidian]

Could the problem be that it can’t handle too many conversations? I.e. once the number of convos goes past a certain amount it’s unable to show the history? This could be why “clear conversations” seems to help, but until we get a chance to do so we’re going to keep adding one more convo to the ever growing pile whenever we use it.

I would’ve started over ages ago if I wasn’t paying for this account. There’s no guarantee I’ll be able to upgrade another one to plus.

[nova glen]

It could be a potential cause because once I started deleting useless conversations, my "show more" button suddenly worked and previous conversations started showing

[nova glen]

the exact reason why i didn't start over, too many people having issues upgrading and it didn't feel safe

[unkempt obsidian]

There’s absolutely no way to get in touch with support? Phone, email, live chat, etc.? Are they completely unreachable, even for paying customers?

I would think that being a paid member should at least entitle you to an expedited way of getting in touch with support staff.

@nova glen Can you think of anything you might have done/done differently before your issue was fixed?

[ivory heart]

I havent heard from support i 5 FREAKING DAYS! My history is still gone, service is slow and faulty (to the point of useless). I paid 25 dollars for this? What a complete scam OpenAI is!!!

[graceful geyser]

your best course of action is to install the plugin everyones been suggesting in here or you call your credit card company and charge back

[rocky tundra]

Does it work on mobile?

[graceful geyser]

the extension itself does not work but history does get fixed. at least for me. cant say about past history since ive already cleared mine in attempt to have it fix

[rocky tundra]

I agree unfortunately, even from the very start.

[rocky tundra]

I asked about if it can be downloaded onto Mobile or just computers.

[sleek jacinth]

I am also unable to see any history or even use chatgpt since the fix

[rocky tundra]

Funny because I’m on Safari and yet I can’t use it.

[rocky tundra]

I hope that gets fixed for you soon, I can empathise.

[graceful geyser]

and I answered

[sleek jacinth]

yeah I am not sure why. Seems to be a gmail oauth related issue from the little I have read so far. Been over a week though so I am surprised they havent fixed with so many people having issues

[rocky tundra]

Can it be used on mobile?

[graceful geyser]

i did technically say this already but no the extension doesnt seem to have mobile support. but considering youre on this thread youre looking for a history fix and the extension will do so even for mobile

just launch it on desktop/laptop first

[nova glen]

It's gone again. I emailed support Friday. Didn't get any reply so I doubt it did anything. Yesterday I installed superpower plugin on chrome so at least now my current history is saved, but if I go back without superpower nothing is there...so i'll just keep on using the plugin I guess. It's so freaking frustrating

[graceful geyser]

admittedly the plugin is pretty nice. but honestly cant rely on openai to help since theyve been 0 contact with us

[nova glen]

Agreed. I don't even know if they are even aware of this whole situation. The silence is so frustrating. If at least I knew they were working on a fit, I would be fine with it...but they have not even acknowledged the issue anywhere.

[unkempt obsidian]

JUST GOT IT BACK!! I don’t want to jinx it lol. This is the error I was getting: {"detail":{"message":"Unauthorized - Access token is missing"}}

I figured maybe an extension is messing with things, not allowing them to authenticate, so I turned off all extensions, and the history just popped onto my page lmao. Gonna go clear all my history now.

When you tap the two As on your address bar, you’ll see that button saying “Turn off content blockers”. Click on that.

[toxic jungle]

The problem is that I don’t have a content blockers and still chat history still doesn’t load.

[pallid trench]

same

[unkempt obsidian]

Idk it doesn’t make much sense to me either, because I’ve previously tried on multiple browsers. Turned all my extensions off on chrome, didn’t work. Tried it on Edge, Brave, etc. nothing worked. When I just did this on my phone, the history just popped onto the screen. It could be unrelated but the timing is just way too coincidental.

I also sent them a seething email earlier in the day, which I know was opened cause I attached an email tracker. So maybe it was that?

[midnight kayak]

I have had the same experience with turning off all extensions, and trying multiple browsers in incognito with no previous history. Now, after a week as a Plus user, I still do not have access to my chat history.

[unkempt obsidian]

Did you try the iPhone safari thing that just worked for me?

[midnight kayak]

I don't have an iPhone, but I did try on my iPad in Safari, but no change. Still have no access to history.

[umbral trench]

Me too

[rocky tundra]

What app is that?

This is what it looks like for me on my end.

[unkempt obsidian]

I also sent them a seething email earlier in the day, which I know was opened cause I attached an email tracker. So maybe it was that?

I would try this, then. This is the error information I included in my email:

"Unable to load history" error: I am constantly encountering an "Unable to load history" error when using ChatGPT, which prevents me from accessing my past conversations. This issue persists despite refreshing the page and clearing my browser cache.

Multiple error messages: During my attempts to resolve the issue, I have encountered several error messages, including:

GET https://chat.openai.com/backend-api/conversations?offset=0&limit=20 500: _app-28b22e0a46f92c19.js:7

(anonymous) @ _app-28b22e0a46f92c19.js:7
(anonymous) @ 264-90e3f7cecd04efe2.js:1
(anonymous) @ main-149b337e061b4d04.js:1
(anonymous) @ main-149b337e061b4d04.js:1

b. FatalError: Something went wrong. If this issue persists please contact us through our help center at help.openai.com.
at 264-90e3f7cecd04efe2.js:1:1494
at main-149b337e061b4d04.js:1:101106
at Object.next (main-149b337e061b4d04.js:1:101211)
at r (_app-28b22e0a46f92c19.js:23:1497)
at a (_app-28b22e0a46f92c19.js:23:1694)

c. POST https://chat.openai.com/backend-api/moderations 500

[unkempt obsidian]

What’s under website settings?

Also are you getting the same errors as me? Particularly the 500 error for the GET Request.

[rocky tundra]

My show more button isn’t working when I press it.

[unkempt obsidian]

What show more button?

[rocky tundra]

Privacy report

[rocky tundra]

So should we just wait then?

[unkempt obsidian]

Huh, looks like you have a different issue. I wasn’t getting a “show more” button. This is all I was getting.

[rocky tundra]

Oh dear, it looks like what everyone was receiving back during the blackout event on March 20th and 21st.

[dull copper]

At least they are on it now

[nova glen]

Well, I have no idea, but this is what I do because making a new account seems unreliable since people are having issues with payment.

also using superpower plugin will allow you to save any new conversation. it does not give you back your old stuff but at least it makes the website more functional.

[harsh remnant]

This is what I did because I'm tired of waiting for my old convos to come back

[odd heath]

So… basically what I think is the problem is the Plus version removes things from the website… eg. below the input box there is that line that says “Free research preview” etc. and I think it removed the chat history with it… not sure… because my wifi is slow enough to catch the website loading the plus version…

[unreal notch]

Thanks for this update.

[granite igloo]

I have the same issue now

[ivory heart]

What plugin?

[graceful geyser]

superpower chatgpt. it fixed my history

no natural fix. which sucks but hey it works and the plugin itself is actually pretty nice

[ivory heart]

Still, service is pretty bad. ChatGPT is useless right now, I keep getting errormessages and timeouts to even simple prompts.

Sure would be nice if anybody would put out a status, but guess customer support doesnt matter at all to them.

[graceful geyser]

it really doesn't. me and others that were in this thread a week ago all emailed support multiple times and commented on the support page but no answers

but i suppose when google slaps the table with 300million its hard to see us

[ivory heart]

Doesnt look to good for the benevolence of their setup, if humans matter this little to them. I’m going from frustrated to angry to scared. These people really dont care a tiny bit about their fellow human beings. All you are to them is easy money and brainfodder for their AGI scheme.

[rocky tundra]

I just want to use my Show More button again man. I can still view my older conversations if they’re in my internet history, but beyond that I can’t scroll down to see them in the conversation history, check up on the chats that didn’t have the pleasure of being in my recent history, or delete/rename them.

[dull copper]

Most of us still not having the chat history yet, so that’s probably another issue afterwards

[rocky tundra]

Yeah. I wouldn’t wish this on anybody else though.

[sinful lagoon]

I encountered the same issue as a Plus user, but I have now successfully resolved it using the following method: my chat logs could not load and occasionally appeared for a moment. When the chat history appeared, I clicked on the "clear conversations" button, and now new chat logs can load normally. If anyone else has the same issue as me, you can try clicking on "clear conversations" and then refreshing.

[sharp jackal]

I don't even have a delete button!!!

[graceful geyser]

this has been mentioned before. It works for a lot of users so highly recommend. It didn't work for me. As far as I know and at this point it should really be pinned that the method of clearing conversation fixes it for some. Superpower ChatGPT extension fixes history for some (including myself) and sometimes if you're lucky normal clear cache/ login logout works. But as of now these three methods are the only community found methods for a fix.

[sinful lagoon]

My situation is that the chat history occasionally loads, Most of the time, the chat history cannot be loaded. usually once a day. When the chat history does load, a "Clear Conversation" button appears at the bottom of the left sidebar, and I can simply click on it to clear the conversation. If this method doesn't work for you and the button doesn't appear consistently, then it may not be applicable.

[sharp jackal]

same

[young perch]

yep

[cinder halo]

still no history

[sage goblet]

Same and i'm GPT plus, it's not normal !

[hollow spire]

Since I started paying, GPTchat became useless because history is no longer available and I cannot reach my work... And even when it is briefly there, chats are corrupt.

[wide roost]

some people have had success using another browser or trying on their phone, worth a try

[primal totem]

My history just came back up for the first time since the outage

[errant garden]

I confirm that my history reappeared. Finally

[remote crescent]

My history is back!!!

[graceful geyser]

seems a lot of people are getting it back now. perhaps they finally fixed it? curious to see if people still have this issue now

[midnight kayak]

After a week of no history, I got it back today.

[umbral trench]

My goodness, my browsing history came back, but one very important one disappeared… It was a conversation where the chat log vanished for a week, and the entire conversation window is now missing…

[reef pewter]

I got mine back, but it doesn’t look totally complete. Oh well, hopeful, maybe I’ll restore the subscription

[distant matrix]

I also got mine back, but I'm missing an important one : /

[nova glen]

Same here. One I had started the day of the outage

[rocky tundra]

OH.

MY.

[calm cloud]

Same to me 🤣 one of my important thing is missing, another is there 😦

[rocky tundra]

GOD.

My history is back!

Finally!

It did take time after all!

[valid falcon]

Finally got my history back except for the one I needed, which I was working on a day before the outage 🙃

[unreal notch]

Got my history back as well.

[harsh remnant]

And, at long last, my histories have returned.

[dull copper]

Same, got the chat history sidebar back, yet the one conversation I needed the most is not in it

[latent holly]

my history is back too, thank goodness!

[valid falcon]

i am now exporting everything via the superpower extension just in case it all disappears again 🙄

[dull copper]

Now I just want to know if my “lost”conversation will be back. Pretty sure we all editing those conversations during the outage on 20th, and that’s why it’s not showing in the history

[pallid trench]

I also got everything back today. I week downtime without commnication wasn't ideal but glad to know that it is being worked on.

[modern adder]

Back for me now

[dull copper]

Tbh, it’s probably only been worked on yesterday, as logankil might have let the backend team know this issue existed XD

And still, lost my history that I was working on soo hard, it didn’t came back in the history sidebar, sad

[modern adder]

We should get given plugin access as compensation 😂