#I am still in basic even though i paid for the plus.

276 messages · Page 1 of 1 (latest)

velvet ivy
#

I paid for the plus, even got successful message from the stripe. I am still unable to access plus.

Screenshot_2023-03-13_224522.png
ruby tinsel
#

same

#

bought plus at 27 feb, it turn basic today

hollow sleet
#

Same here

zenith breach
#

same here

shrewd glade
#

Same here

rancid jewel
#

same

modern smelt
#

Same

next jasper
#

same, i've been charged the 20$ but no mail confirmation and no acces to ChatGPT plus.

somber shale
#

Same

strong heart
#

same with me

charred lily
#

Same

sinful phoenix
#

Same

cursive tide
#

same

solid mirage
#

Same here

cursive tide
#

would like to know anyone with this issue have previously shared account with others or generated keys for others

vivid lava
#

Same since this morning.

vivid lava
cursive tide
#

looks like each time the server facing performance issue, something weird comes up

zenith breach
#

same

solid mirage
#

Never shared as well I Hope they will fix it soon

onyx talon
#

Folks in this thread, can you DM your email that you used with chatGPT if you're seeing this issue?

wooden mantle
#

same here, i could not DM you valerie.

twin marlin
#

same here

untold inlet
#

since today, same here, plus was just removed..

wet drum
#

Same here, on the other device at another location everything seems fine, but on my main pc Plus just dissapeared

cunning jay
#

I am having the same issue as well.

modern trail
#

same here

#

i had a plus account like for a three weeks and then somewhere 10 days before the end of the subscription period it changed to the free plan

#

i now renewed my subscription thinking it may solve the issue - it charged my card but still on a free plan!

lapis acorn
#

same

deep meadow
#

Same here

solid mirage
#

If anyone finds a way to fix the problem can you keep us updated ?

#

I tried cleaning cache and cookies of web browser but it didnt work for me, might work for you guys tho

modern trail
#

i think the issue is on the chatgpt side

#

i tried all i could do

#

different browser, different computer etc

#

the issue is still here

modern fractal
#

Same issue. Thought it was due to payment pending. Really frustrating that it seems to be getting ignored

clear horizon
#

me too, I have only managed to access once but after I re-login I am free user again tho they did sent me the invoice. Really strange

strong heart
noble agate
#

Same here.

spring python
#

same here.

viral kite
#

Same here. Bought account yesterday and today all gone. The subscription says it went through and shows as paid on open ai subscription page....

stiff crow
#

same

stiff crow
#

I sent you the email Valerie thnank you

rough geode
#

same here

rough geode
stiff crow
viral kite
#

Anyone got any update?

vivid lava
#

Hello there,

I'm writing to ask if you had our same issue regarding our recent upgrade to the Plus plan on OpenAI. We upgraded our account a few days ago, but it seems like the platform is not recognizing the upgrade.

We are particularly interested in accessing GPT-4, but unfortunately, we haven't been able to do so since the upgrade. We would greatly appreciate it if someone from your team could help us troubleshoot this issue and provide us with a solution to access GPT-4. Already opened a chat in the support but seems that no one is replying.

We have already tried logging out and logging back in, clearing our browser cache, and using a different browser, but none of these solutions have worked. We believe that there may be an issue with our account that needs to be resolved on your end.

Thank you very much for your help. We are looking forward to your response.

small gazelle
dull mauve
#

Same here

red gulch
#

same，Has anyone solved this problem? Can you get back to me, thank you

crimson urchin
#

Same, happened twice to us. Because of this we ended up activating 3 PLUS licenses on a single account! How is this even possible? I hope we don't get charged three times for an unusable license at the end of the month :/

wet drum
modern fractal
#

Seems to be back to PLUS for me now. I haven’t done anything to do that it just recognised my account

solid mirage
#

You are lucky aha

#

Did anyone contacted Valerie ( can't @ her) and had a return from her ?

rough geode
modern fractal
strong heart
nimble relic
#

Same

viral kite
#

Shared my email aswell, nothing yet

stiff crow
#

We are all in this situation, we must wait admins solve this or get feedback from Valerie

solid mirage
#

Send your email in Dm to Valerie (above in the conv) it fixed the problem for me (thx a lot if it's you Valérie tho)

wet drum
#

contacted Valerie yesterday nothing changed still

stiff crow
upbeat wren
#

Glad to know I'm not the only one. I just paid this morning, used it for about 5 minutes, and I'm back to basic level. If I click my e-mail receipt it still says "current plan: plus"

stiff crow
#

Darling, you are lost xD.

You are in OpenAI, not in some cryptoscam. Over 10 million users ACTIVE PER DAY.

Imagine being Admin of this discord... They solve the problems, step by step.

#

Just let they work 🙂

rugged swift
#

I was a happy Plus user, my Master card has been successfully charged for Plus subscription today around 6.50pm. And suddenly I discover that I was downgraded to Free, without any reason or notice.

wheat wolf
#

Not sure if I’d use the word scam….but the lack of any kind of commutation in the part of OpenAI is extremely frustrating and disappointing.

#

At least you can get in, there are a whole host of ppl who can’t even access their account at all.

upbeat wren
#

As a IT person, I do understand that bug is not preventable. I just wish they would at least release some information on blog/twitter

modern trail
#

yes, i agree, money is paid

#

no use of a service

#

i lost it like 2 weeks ago

#

no response from the general chat

#

as a paying customer i would think it should be sorted without any delay

#

my account was downgraded in my first subscription period

#

like 10 days before the end

#

then at the end i gave it a try

#

and renewed

#

then the plus version appeared for a few minutes

#

until i refreshed the page 😄

#

this is totally frustrating

#

14 days and no feedback

#

no sorry no nothing

#

and i cannot even try this gpt-4

#

paid and need to deal with a free version

#

if it was a paypal i wouold open a dispute

upbeat wren
wet drum
#

Quick UPD, Plus returned, For that I: DMd valerie, emailed support, ticket on help.openai, complained here

fleet coyote
#

I am still awaiting the flip from free -> plus on my account. It's been around 24 hours. DM'd Valerie and submitted support tickets (that seem to be unread)

obsidian crow
#

I have the same issue, lasted about 12 hours then went back to basic, sent email to support

fleet coyote
#

Anyone have any updates on this?

viral kite
fleet coyote
arctic oriole
#

It happened to me too

modern trail
# fleet coyote 😦

I asked for a support on their chat like 2 weeks ago, and then repeated it every few days - “not seen yet” and no response

modern smelt
#

Still the same old problem 😦

tender flume
#

I also have the same problem. Billing records are also gone.

fleet coyote
#

Issue is resolved on my end. Hopefully for everyone else soon too

vivid lava
#

Same here

viral kite
#

same

pulsar apex
#

Same. I even received an email confirming my subscription and my credit card was billed. Used GPT 4 only for a few hours. Now it asks me to upgrade to Plus. Again?

stuck tapir
#

I just had this happen to me. Whilst I was using GPT-4 it switched to basic ChatGPT mid conversation.

wary pelican
#

same here

modest bramble
#

same here

blazing bison
#

same here. And DM Sent

meager badge
#

Same here

noble agate
vivid lava
#

same here , emailing support worked?

blazing bison
noble agate
vivid lava
#

i usually put CEO in copy if no reply from companies I pay for their service, it is 100% working

rugged blade
#

same

vale yoke
#

same

muted venture
#

Same

obsidian crow
#

Update - I contacted Lenny and emailed their support 1 day ago and the issue seems to have fixed just now

supple coyote
#

same

frail torrent
#

Same here

dreamy moon
vivid lava
#

Same here, subscribed a month ago and right now it asked me to upgrade even though I was charged automatically yesterday from my Credit Card. Is anyone working on this issue?

vocal kraken
#

same

dreamy moon
#

It's back for me!

vivid lava
#

Oh, it is back for me too 🙂

hollow pasture
#

Same problem here too.

umbral ferry
#

Same problem for me

gritty wasp
#

Same problem here all day :/

tender flume
#

2 days, Still not solved...

modern smelt
#

been 3 weeks for me - still not solved.....

final hinge
#

whats going on ?

modern laurel
#

same here

final hinge
#

😔

#

I only got to ask gpt 4 one question lol

rough geode
small bay
strong heart
#

1 week still not solve anything

modern trail
#

three weeks and i cannot use the plus even though i am paying for it!

#

this bug should be treated on high priority

#

poeple are paying for the service and not getting what they paid for

gritty wasp
frail lance
#

same

wary tree
#

🥲

tame pumice
#

same here. plus access gone after only 1 day.

noble agate
modern trail
dull mauve
#

1 week 0 response from OPENAI in mail, DM or everything. I need help

hollow pasture
true fern
#

i just paid on their site and it said that the payment didnt go through

#

then i check my bank and i see two charges

#

now its back to one but i still dont have access

wary tree
#

Disappeared after only one day of use

#

😭

vivid lava
#

any updates

#

i paid yesterday still on basic

#

and still being asked to upgrade

#

is there no running daily job that checks paid subscribers with charged cards in stripe API?

umbral ferry
#

Same for me

modern trail
#

this is a serious bug how come this is taking so long

#

and no response, no official info

#

very bad how customers are treated

modern smelt
#

Still same problem for me - I’ve been patiently waiting for 2 weeks….

wooden mantle
#

Update, mine works for the moment

supple coyote
modern smelt
#

Yes, no response no nothing

small bay
#

This is wild. I paid the day before yesterday and only was able to access GPT Plus for 30 minutes it hasn't worked at all. My email is hello@johnraymon.com

potent lagoon
#

We are the same, I paid the plus plan and to date I have not been able to use it, it only comes out that I have to pay the plus plan again

image.png
strong heart
#

Thank you. After a few days, my account is finally back to normal. But I have just one question: why was my account downgraded to basic again in a few minute?, Did I pay $20 just for one question?

Screenshot_20230319-122742_Samsung_Internet.jpg Screenshot_20230319-123029_Samsung_Internet.jpg
wary tree
#

I can't use my subscription

#

😭

trail void
#

My account also dropped to basic even though its paid on 12th, March. Is it related to GPT4?

I got this message

The previous model used in this conversation is unavailable. We've switched you to the latest default model

cinder rapids
#

same to me

ruby flint
#

Same

errant bolt
#

i got dumped last night too
looks like I just have to be patient and wait for the systems to come back online... whatever that means.

at least the API is working

tender flume
#

Update, Mine is fixed (3 days after problem)

trail void
#

Thats greattt. Did u get any help from service center?

#

@tender flume

subtle condor
#

same

subtle condor
tender flume
#

@trail void @subtle condor
I contacted support (support@openai.com), DM'd valerie
don't know which one fixed it

trail void
#

thanksss. i just sent one email to to the support

subtle condor
#

I was just able to log in using an incognito window in chrome. I had cleared my cache. now trying clearing everything except passwords.....

subtle condor
#

Mine cleared up after clearing all data in my browsers except for password data.

hollow pasture
#

I can log in, but get no responses to any prompt. Get a payment error when trying to upgrade to Plus. No response from support.
Suggestions?

trail void
#

My account recovered again 🙂

sly escarp
#

same issue here

vagrant smelt
#

samw

sly escarp
#

I'm trying to get more exposure to the bug in order to get it fix r/OpenAI/comments/11wd3wm/chapgpt_plus_malfunctioning/

clear cedar
#

I bought Plus on 19 march, today on 20 march i turned basic

drifting pond
clear cedar
stark root
#

same

pine girder
#

got same

arctic hornet
#

I just purchased Plus today, it shows me as "Free Plan" as well, same issue

stark root
#

I hope they will sort it soon and they will take in account the days we left staying on a basic plan instead of being on the PLUS one

earnest girder
#

It happened to me as well. Bought plus Account at 17. of march (also confirmation by E-Mail) and now basic...

patent warren
#

Same issue here

subtle condor
pseudo nexus
#

same here

lilac sphinx
#

I have attempted to contact support@openai.com, but I have not received a response. It appears that I may need to wait 14 days and initiate a dispute through Wise in order to obtain a refund.

crisp bluff
#

same; purchased march 6th and have been downgraded now i cant access it at all (gateway error) im thinking its because of the downgrade

lilac sphinx
#

Just contact with stripe support they said:

Since the issue might be inside their integration all we can do by now is to keep an eye on it, since this is not a fraud claim we won't be able to review it further by now, but in case it is needed you can be sure that we will contact the merchant to check this situation

severe shale
strange plinth
#

Hello. I purchased plus yesterday but looks like my purchase was applied to a completely different account. I don't recognize that billing email address and phone number. Could please someone help me?

atomic fractal
night belfry
torpid wyvern
#

same here

supple blade
high coyote
#

same here

high mantle
#

same

blissful quest
#

Been having the same issue since last night.

high mantle
#

this is a joke, from what I can tell their support team is basically nonexistent!!!!!

odd bay
#

So this is ongoing issues since weeks ago eh

#

Just happen to me during renewal

twilit wolf
#

Happened to me too. I was stupid enough to do it twice, so have paid $40 with no access.

#

I had a look to see what was going on the second time. It looks like a gateway error on the stripe webhook callback url (the '/success' route). No response from support despite multiple messages and emails

twilit wolf
#

It looks like this is only occurring on Google Auth accounts. The ‘/payments/success’ route has no issue on a non-google-auth account, but has the bad gateway error on the google auth account. My guess is that is route applies the successful payment/subscription status to the account, so with the bad gateway error, the “upgrade” is not successful, despite payment being taken in Stripe.

vivid lava
#

Same, no one can say anthning? why?

odd bay
void yacht
#

facing the same problem. I've been charged twice

muted egret
#

Start doing chargebacks

atomic mantle
#

same

#

can we spam the bug report ? everyone who made a comment here open a new post ?

vivid lava
#

I had ChatGPT Plus subscription for March and now even though I am billed for the April, my account status is shown as Free Plan. I was using Plus last month. Please look into the issue.

vivid lava
brave isle
dawn timber
#

hi guys. Im having a little problem with billing since I hv been charged twice. Did emailed openai support and no answer at all. Even I got charged twice for ChatGPT plus yet still im not able to the features which is chatgpt4

blissful raptor
#

Same here

vivid lava
#

Yeah i guess since we are identified as Free user, then this was bound to happen. Even after paying for the subscription this is really off-putting

blissful raptor
#

Still showing FREE plan after renewing the subscription

image.png
spiral egret
#

right

brave isle
blissful raptor
#

Ohhh no. I'm using google to log in 🤦‍♂️

#

Guys where can I find email of their support?

brave isle
blissful raptor
#

Thank you

brave isle
supple blade
earnest crown
#

Not having access to GPT4 for days now, plus all these people having billing issues I just went ahead and canceled my membership. I love supporting new tech but OpenAI is at comcast levels of customer support and it's not worth the headache until they can get better support or a more stable product.

vivid lava
crisp lily
#

Same - listed as basic after paying for upgrade.

toxic steeple
#

Same here!

near sinew
#

in 03/27/2023 04/02/2023 I billed twice for subscripton and from 03/27/2023 I can't not access chatgbt plus

blissful raptor
#

Any update guys?

uneven glen
forest drift
#

Can anyone tell me a direct contact with ChatGPT, a support?
Because I paid for GPT Plus, but it's not active anymore, but I'm paying, it's as paid but it's not active in my account anymore.

But when I go to manage the subscription it's like Active or PLUS plan.

uneven glen
#

There is no direct contact with them, hence our problem

thin elbow
#

Same exact issue. No response from OpenAI.

cunning lantern
#

Same here

#

It's a little frustrating as I've also paid twice thinking my payment maybe didn't go through due to a card replacement, but i can see I actually got billed twice yet dont have the Plus functionality - even though it says I am on the plan

vivid lava
#

Is this happening only with user who are authenticating with Google or Microsoft or even those who have signed up using email-password?

#

Mine issue is still not resolved even after reaching out to support team

winter plover
#

Same issue here

vivid lava
#

If you are still encountering issues with your Plus membership not showing you can now go to https://help.openai.com and use the live chat bot in the bottom left and select "Billing" and then "Unable to access ChatGPT Plus"

OpenAI Help Center

OpenAI Help Center

blissful raptor
#

Still no access to ChatGPT Plus. Taking longer to resolve this issue 🥲

#

reported the issue last April 5. still no access.

dark egret
#

Add me to the list. 9 days and counting.

brave isle
vivid lava
#

Same HERE.

vivid lava
clear steeple
vivid lava
hybrid pebble
#

Having the same issue as everyone here. Crazy how difficult the process was to find an email to contact and the help center was not very helpful. Hoping it doesn’t take several weeks to resolve

obsidian pewter
#

Hi all, when I subscribed Plus on iOS. I was presented with:

"You're all set. Your purchase was sucesssful"
Clicked "OK"
"Error The subscription is associated with another OpenAI account. Please login with that account to access it, or visit help.openai.com for support."
I was charged but I am still in basic. I contacted support and no one responded. I was trying to see if anyone had the same issue and how was it got resolved... Much appreciated.

solemn plover
#

About six months ago, I subscribed to ChatGPT Plus.
However, my account still remains on the Basic plan, and I have been unable to access ChatGPT Plus.

When I contacted support@openai.com, I was informed that the subscription may be associated with a different email address. I exchanged several messages with the support team afterward, but I was ultimately advised to contact my credit card company, as they were unable to resolve the issue.

I then contacted my credit card company, but they responded that this is a matter between the contracting parties and should be resolved directly between us. They also stated that if the issue cannot be resolved, I should contact the consumer affairs center in Japan.

I relayed this information to support@openai.com again, but I have not received any response since then.

I am still being charged, and I am unable to stop the payments, which is causing me significant distress.
I am a student, and I subscribed because I wanted to try using Codex. I cannot afford to continue paying $20 per month.

Could you please advise me on how to obtain a refund and stop the ongoing charges?

glacial pewter
#

contact help in openAi- and open a case there