Payment not working when upgrading to ChatGPT Plus. | OpenAI | Page 1

steady dew Feb 10, 2023, 12:52 PM

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Bug Report:

Steps to reproduce:

Log in to chat.openai.com

Click the "Upgrade plan" button on the sidebar

Fill out the form with my details

Fill out my credit card information (which work everywhere else).

Click on the "Subscribe" button

Expected result:

Payment is processed successfully and the subscription is upgraded.

Actual result:

Payment is declined and I get stuck on the checkout page.
There's the following error message bellow my card details: "Your card has been refused. Please try again with another card."

Additional information

Browser: Google Chrome, Mozilla Firefox
OS: macOS Big Sur
Card tried: Visa (2x), Mastercard (3x), Revolut (2x)

Notes

I've tried with different cards from different provider and banks but I always get the same error
I'm located in europe
I tried with different phone numbers
I tried with different addresses
I tried with a VPN set in the US
I tried with different billing and shipping address

coral portal Feb 10, 2023, 1:10 PM

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Having the same issue. I was excited to see the option to upgrade but this was a disappointment.

naive niche Feb 10, 2023, 1:12 PM

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Same

hardy shadow Feb 10, 2023, 1:29 PM

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Same, in Denmark. I want to buy the PRO version! 🙂

glad sedge Feb 10, 2023, 1:49 PM

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Same issue in the UK

turbid dagger Feb 10, 2023, 1:54 PM

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Maybe its good to add here that Im on brazil and for some reason I was unable to change the country, its locked on USA

lethal prawn Feb 10, 2023, 1:59 PM

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Same here. Switzerland. Tried with all my cards from 3 banks including Revolut.

ruby forge Feb 10, 2023, 2:19 PM

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Same here in Canada. Reported the issue as well with support.

zealous lotus Feb 10, 2023, 2:26 PM

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The same issue, said CVC was incorrect but still placed a hold on the card.

steady dew Feb 10, 2023, 2:28 PM

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Thanks for the feedback guys! Don't hesitate to share the link to this bug report so we can get more dallestar (reaction) from people that have the same issue.

This will help openAI notice the issue and solve it faster 🚀

stoic knoll Feb 10, 2023, 2:35 PM

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Same issue in the Japan

acoustic summit Feb 10, 2023, 3:15 PM

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Same in Czechia

lofty sonnet Feb 10, 2023, 3:37 PM

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Same here, Spain

solemn prawn Feb 10, 2023, 3:40 PM

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Same here in Europe.

edgy moth Feb 10, 2023, 4:15 PM

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Same in Turkey

tawny jay Feb 10, 2023, 4:34 PM

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same in thailand

hardy shadow Feb 10, 2023, 4:38 PM

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Same for France with Revolut Bank.

sudden mango Feb 10, 2023, 5:08 PM

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Same issue in Canada cannot change the country, stuck on USA

humble wing Feb 10, 2023, 5:09 PM

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same issue here in the Philippines..stuck on US

mental dirge Feb 10, 2023, 5:16 PM

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i just tried and it wont even let me change the country so i cant even get to checkout it seems to be fixed to united states right now and i am in the UK

steady dew Feb 10, 2023, 5:17 PM

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Has anyone of you guys tried with a VPN? Didn't work for me but I saw someone mention it in a forum and seemed to have helped.

edgy moth Feb 10, 2023, 5:42 PM

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@steady dew Do you mean VPN to US?

steady dew Feb 10, 2023, 5:43 PM

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edgy moth <@971404116599390279> Do you mean VPN to US?

Yes

edgy moth Feb 10, 2023, 5:44 PM

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I will deploy my wireguard instance on US region then, will reply later

edgy moth Feb 10, 2023, 6:00 PM

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Unfortunately didn't work for me, im using international card and I tried vpn under several US regions (Virginia, Ohio, N. California)

sleek magnet Feb 10, 2023, 6:07 PM

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It charged my card, but it said it got declined here as well

slow prawn Feb 10, 2023, 6:09 PM

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Same issue from germany

edgy moth Feb 10, 2023, 6:16 PM

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@sleek magnet did your subscription activate after that or it just stuck on payment page and you still don't have it active?

sleek magnet Feb 10, 2023, 6:17 PM

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I got the "declined payment" like everyone else, but I looked into my transaction history, and it was charged. And, yeah it didn't activate

edgy moth Feb 10, 2023, 6:17 PM

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you should consider creating a new bug report ticket then, cuz it sucks

lofty sonnet Feb 10, 2023, 6:58 PM

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I tried several cards with USA P.O. Box, VPN ON and OFF... All tried payments declined.

royal furnace Feb 10, 2023, 7:18 PM

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same

hardy shadow Feb 10, 2023, 7:27 PM

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sleek magnet I got the "declined payment" like everyone else, but I looked into my transactio...

For me, the card is not charged.
I've tried with VPN in USA, nothing change. Card declined.

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Same in Spain all cards declined. Update 11/02 finally is now available hello

eternal torrent Feb 10, 2023, 7:39 PM

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Same

digital sail Feb 10, 2023, 8:00 PM

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Same

ornate jungle Feb 10, 2023, 8:04 PM

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Same also in Italy

teal dome Feb 10, 2023, 8:19 PM

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Same in Turkey

bright crystal Feb 10, 2023, 8:52 PM

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I think only US cards are working at the moment. I tried with a US bank card and it worked. Before that I tried a card issued in Singapore and it didn't go through.

hardy shadow Feb 10, 2023, 9:06 PM

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bright crystal I think only US cards are working at the moment. I tried with a US bank card and...

Thank you for this information.
If I understand, they put restriction only on US cards.

bright crystal Feb 10, 2023, 9:09 PM

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hardy shadow Thank you for this information. If I understand, they put restriction only on US...

I can't confirm or deny that. From my experience, US issued cards are working while SG ones aren't.

lilac walrus Feb 10, 2023, 9:27 PM

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I got button early 2 day too sub. But now it's gone so i guess they got problems with payment. (swe)

dire valley Feb 10, 2023, 11:57 PM

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Same issue in Nigeria... stuck in US.

icy coral Feb 11, 2023, 2:08 AM

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Same issue

bleak spire Feb 11, 2023, 2:23 AM

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Ditto for NZ

ruby root Feb 11, 2023, 4:07 AM

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Same from Australia with MC credit and debit cards + Amex Gold Card.

faint cloak Feb 11, 2023, 5:11 AM

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I reached out to STRIPE - they are the credit card processor who does all the payments for ChatGpt/OpenAI (aka stripes client) - and have confirmed its NOT being blocked OR declined by STRIPE but its an issue with the merchant themselves (OpenAI) and the software their using to process subscriptions and end user accounts (aka customers). which means OpenAI software is the issue - NOT your credit card or the credit card payment processor. OpenAI you need to bug hunt and correct this issue otherwise people won't be able to sign up. Also I've paid for other AI services (such as HOLO) which uses stripe just fine.

hardy shadow Feb 11, 2023, 10:23 AM

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Problem solved for me. I got a notification to say ChatGPT is now available in France

gray dawn Feb 11, 2023, 10:31 AM

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All my cards still being declined, from Malaysia

lament remnant Feb 11, 2023, 10:35 AM

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I was having the same payment issues but could complete the payment this morning, however having the paid versions seems to be quite useless, as Im getting errors like : We're currently processing too many requests. Please try again later.. and not being able to enquiry anything since payment 👎

hardy shadow Feb 11, 2023, 10:36 AM

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lament remnant I was having the same payment issues but could complete the payment this morning...

Personnaly I don’t have any errors

hardy shadow Feb 11, 2023, 10:37 AM

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lament remnant I was having the same payment issues but could complete the payment this morning...

I only get errors on previous prompts, need to start a new conversation

lament remnant Feb 11, 2023, 10:38 AM

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hardy shadow I only get errors on previous prompts, need to start a new conversation

I have dalle_tired hopefully it will fix itself soon

hardy shadow Feb 11, 2023, 10:38 AM

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Same issue in Switzerland even if it the service ChatGPT Plus is opened here from today. Tried with 2 debit cards and 3 credit cards.

rich bane Feb 11, 2023, 10:47 AM

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Hey guys, I'm from Brazil and I noticed that Plus Plan was extended to my country. However, when I try to pay with more than 4 credit cards I always receive the message "Your credit card was declined. Try paying with a debit card instead.". Any suggestion?

lofty sonnet Feb 11, 2023, 10:50 AM

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Working fine from Spain now

lofty sonnet Feb 11, 2023, 11:04 AM

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hardy shadow I only get errors on previous prompts, need to start a new conversation

Same. Some previous chats not working

queen dirge Feb 11, 2023, 11:28 AM

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Same issue

signal leaf Feb 11, 2023, 11:45 AM

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11.02.2023: ChatGPT Pro for Germany is now available!

lament remnant Feb 11, 2023, 12:35 PM

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Im having more issues with paid version than before! 😠

sick basalt Feb 11, 2023, 12:58 PM

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several attempts with revolut

stark remnant Feb 11, 2023, 2:49 PM

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same

hardy shadow Feb 11, 2023, 5:28 PM

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Available now also for foreign CC!!! Let's go!😊

#Payment not working when upgrading to ChatGPT Plus.