Please help, they're not responding to my emails, days and weeks have passed.

[small thicket]

Hi there, thanks for reaching out and sharing this with us. We’re sorry to hear about your experience and appreciate your patience. Please try submitting a new request to [email protected] with your details, and our team will take another look to assist with your account. You can also contact them here: https://ludia.helpshift.com/hc/en/21-jurassic-world-alive/contact-us/

[ivory forum]

Hello, I'm not getting any response. Did my request fall into spam? I wrote in-game too. The request is being closed immediately.😢

[small thicket]

Please open a new request and let me know if it's closed immediately again! I'm afraid that we, as mods, are unable to access tickets but I will be more than happy to follow up and check with the team if needed.

[ivory forum]

Can you contact his team? I can give you his contact information.😟

[small thicket]

I'm afraid that we are unable to handle these requests, it has to be consulted directly with our support team so they can have access to all the account details and options we can work out for you. Please let me know if the request is closed again without assistance!

[ivory forum]

Conversation ID: #1749364
Re: [1749364]

This is my problem, please forward it to the support team? I really need your help.

I lost my account. I panicked and unknowingly sent them too many emails; maybe they marked me as spam, that's why I'm not getting any replies.

I would be very grateful if you could help me.

[ivory forum]

Regarding Ticket [1749364] - Please do not close this request

I am writing to follow up on my request [1749364].

Please do not close this ticket or the conversation ID, as I am still waiting for a resolution. I am very eager to get back into the game and would appreciate your assistance in resolving this as soon as possible.

Thank you for your time and help.

Best regards,

[small thicket]

Hi there, if the ticket is still open, please hold until a support agent reaches back to you. Waiting times can depend on their ticket volume, but they will do their best to get back to you as soon as possible.

[ivory forum]

Subject: Regarding Ticket [1748851] / [1749932] - Missing Information

Thank you for your message. However, I have searched my entire inbox (including spam and trash) and I have no records or emails regarding Conversation ID #1749932 or #1748851.
😟
Since I cannot find those conversations, I am unable to see the assistance you mentioned. Please provide the update or the solution regarding my account recovery directly in this thread or resend the information from the other tickets.

I am very eager to get back to my game and I'm still waiting for your help.

[ivory forum]

They didn't respond to me at all; they just said the issue was resolved and closed. Who can I contact officially to help me?