i got the premium pass and i didnt get the d-rex dna (the 50 dna you get for level 5)

[jade vortex]

so what happened was u got the pass on my mom's phone because i dont have purchase permissions on my phone and i collect the dna and i log off right after and go on my phone but then its not there, I restarted the game serveral times and my phone, its been a day now and i still havent gotten it (how i know i didnt get it was becuase i was originaly at 150 dna) ALSO you get 50 d-rex dna from BUYING the pass. and im NOT talking about that. please man i just the d-rex 😭

[stark wraith]

Thanks for explaining what happened. No worries! the best thing to do is contact our support team directly at [email protected]
so they can take a look at your account and help with the missing D-Rex DNA.

Be sure to include your support key, a brief description of what happened, and mention that the pass was purchased from your mom’s device. Also, please don’t share your account details on a public post — it’s for your own security (I saw and already deleted it).

Please note that our team is currently experiencing a high volume of tickets, so replies may take a bit longer than usual, but don’t worry, they’ll get back to you as soon as possible. Thanks for your patience!

[jade vortex]

So I don’t have to email right? also very fast for a very big server keep up the good work👍

Won’t be able to respond or see your message I’m going to sleep

[stark wraith]

You’ll need to contact the support team for this. Moderators don’t have the same tools or privileges that the support team does. 🥲 here's the email address for the support line. [email protected]

[jade vortex]

does icloud work?

cuz ive just sent it on icloud

[jade vortex]

you should get the privileges

[stark wraith]

Icloud will work 🙂

[jade vortex]

kk it did and they responded fast

[jade vortex]

oh and btw how long does it take them to respond to the message i responded to they sent?

[stark wraith]

Support team is currently experiencing a high volume of tickets, so replies may take a bit longer than usual, but don’t worry, they’ll get back to you as soon as possible.