#Game stuck
5 messages · Page 1 of 1 (latest)
Hi there! Thanks for sharing that screenshot of the "SUCCESS!" screen. Looks like you got caught in a time-traveling right at the daily reset.
Here's what you can try:
- First, completely close the game (swipe it away from your recent apps)
- Give it a quick 30-second breather
- Then start it up again
This should hopefully get you back to the map or properly award your strike event rewards.
If you're still stuck in prehistoric times after trying this. Here's how to reach our Support team directly through the game:
- Open the game and tap the Settings icon (usually a gear or cog)
- Look for a 'Help', 'Support', or 'Contact Us' option
- This should open the in-game support system where you can send a message
When contacting Support, remember to include:
- Your player ID/username
- When this Jurassic jam occurred
- Mention it happened during the daily reset
I had this happen with one of my accounts recently. Tried restarting, clearing cache, and giving it time, but none of that helped. I ended up uninstalling and reinstalling, to get out of that screen.
Reason: Capital letters