When I first started playing JW alive, I logged in with a guest account, and I didn't think much of it because I knew I wasn't going to switch devices or anything, but a few minutes ago when I went to go play the game, it gave me the option to login again, and when I went to press guest, it made me play on a new guest account instead of the one I was using. I'm not sure if this is a problem with the servers or anything, but is there any way to get that account back? (I would mention my account name, but I don't know the four numbers at the end of it) Any help at all would be really appreciated. I had a ton of legendarys, an omega, and a ton of others that took me a long time to get, and I would hate to have to go through getting all of that over again. Thanks.
#Lost account
radiant willow
dusty arch
it's a guest account
radiant willow
it's a guest account
I know that, but I'm asking if there's any way to get a guest account back. I was at level 10 with an omega, and a bit of legendarys that took me a long time to get,
midnight pivot
When I first started playing JW alive, I logged in with a guest account, and I d...
Hi! If you have your previous support key, our support team can help recover your account. Please make sure to contact us through the in-game settings menu for assistance.
radiant willow
Hi! If you have your previous support key, our support team can help recover you...
I don't have my previous support key
dusty latch
I don't have my previous support key
Then there’s probably nothing they can do
empty valve
I don't have my previous support key
Hi, sorry to hear that! In any case, we suggest contacting support to check possible solutions in how recovering your account. Thank you! https://jamcity.helpshift.com/hc/en/61-jurassic-world-alive/contact-us/?p=web.
mellow wedge
I swapped from Samsung to iPhone and I don’t have any of my stuff as it forced me to make a new account I only have screenshots of the profile
slender meadow
I swapped from Samsung to iPhone and I don’t have any of my stuff as it forced m...
Hello! No worries, if you have a screenshot of your full username (e.g. Player#1234) or support key from the account you want to recover, you can send that along with your new support key. Please contact the Support Team here, they will help you with the transfer: https://jamcity.helpshift.com/hc/en/61-jurassic-world-alive/contact-us/?p=web