How do I wipe my old S22 Ultra that I am supposed to send in for repairs. Both the screen and the USB port are broken. It requires a wipe before I send it in. I am freaking out as I am already a week overdue. I can't figure it out. I already have my New S22 Ultra and it works great. How do I wipe the old one with now to see screen or connect to PC?!
#How do I wipe my old S22 Ultra (IMPOSSIBLE)! Help?
orchid marsh
kind bronze
Wipe?
You mean data reset?
You can connect it to your PC and use Smart Switch PC to back it up
orchid marsh
I cant
I cant connect my charging port broke is broken
Screen is broken + my USB Charging port on phone is broken
Phone needs to be turned in for insurance claim but I need to wipe
they already charged me 300$ for being late
kind bronze
And does the screen not show anything or just parts of it are broken?
kind bronze
Can you take a pic of it?
kind bronze
That's weird
orchid marsh
np
kind bronze
so ive been wireless charging it
That's cool lmao
Can you turn it off first?
You need it to be powered off before going into recovery menu
orchid marsh
uhh idk
kind bronze
Do you have bixby turned on?
orchid marsh
nope
my phone was really locked down
i turned all that bs off that i could
I think i got it off
im not sure tho
kind bronze
Power it off
By any ways possible
Not just turning the screen off
Hm since you have the charging port broken, it's impossible to do so
orchid marsh
yeaaa
tell me about it
im already down 300$ and they require me to wipe
idk what to do
kind bronze
That sucks
Even if the screen is broken, you could still use the android recovery menu and feel it (since it doesn't require touch but physical buttons
But it requires being plugged into a computer first
Maybe you should contact Samsung I think?
