I just need help fr

[jovial shard]

So every so often my device bugs, it started off as using the fingerprint scanner and then swiping to open the phone, but it stays tat the blank lockscreen. This extended to my phone freezing while I'm on the inside, such as not being able to turn the wifi off when needed, then turning it off, turning it back on, only to find my phone is frozen in landscape, so I go to reset it, and that doesn't work, but I realized I set power and volume button to reset it, and that's the only solution rn.

[spare sandal]

Hello @jovial shard !

Thanks for reaching out. I’d like to let you know that** I’m not an official Samsung support representative. I’m a community support member and I don’t represent Samsung.** Please keep in mind that No one can help you with your Samsung Account if it is compromised. Don't give your passwords to anyone.

This is an issue with your Good Lock Plugin LockStar. Please disable the screen rotation option in the app. Let me know how it goes.

[verbal mountain]

Factory reset the phone

[jovial shard]

I wasn't aware that option existed! Thank you

[jovial shard]

It was like this out of the box, it's recently gotten worse after one ui 6.1 which is intriguing

[jovial shard]

Unfortunately my lockstar has been off for a good while because it was buggy, maybe it's notistar?

[jovial shard]

My phones started to go unresponsive and it's getting worse

It's been like thos ever since I got it out of the box, but unfortunately it's gotten worse. The first day out of the box the S pen menu was stuck open and the screen unresponsive until the device died and reset. Now, it just happens randomly. It happened twice today, and this is what happened.
I was in the spotify app, and I was trying to listen to my liked songs, which were downloaded. I saw that it wasn't downloaded. I go to turn my wifi off so mobile data could take over, but my wifi would not turn off. The button was unresponsive. This is always the first sign. Then, I try to swipe up to go to my home screen, and that doesn't work. Then I swipe to go back and that doesn't work. All the icons are doing their animations, but they aren't functioning. At this point, I shut the phone off and go to my lockscreen. I log in with my fingerprint, but it sends me to a blank screen, with just my wallpaper, and notistar. I turn my phone off again, and the wallpaper is sideways, and everythings distorted. I try resetting it, not even that button works. I hold the power and volume down, and then its back to normal, but my spotify playlists are no longer downloaded.

[prime dagger]

I'd say just reset all Goodlock settings.

[jovial shard]

How?