Samsung buds2 pro left buds not working

[hexed cypress]

Does this mean the left side is not working? This is fresh out of the box and my left side is not projecting any sound but right side is.

Update: sent them in and they replaced both left and right. Working fine now.

[tight viper]

Hello @hexed cypress ! Thanks for reaching out. I’d like to let you know that I’m not an official Samsung support representative. I’m a community support member and I don’t represent Samsung.

This actually happened to me in my first time setting them up. Let it charge for a lil bit, if they don't work after charging it to full then u might want to get them replaced. Keep in mind that Samsung has a 7 day replace or refund policy.

[hexed cypress]

Unfortunately i bought it from someone else and it was a free gift. Ive since sent it to get checked and repair. I let them charge for awhile. Even tried resetting and hard resetting but the L just doesnt get charged

[tight viper]

Is the seller you bought it from certified?

[hexed cypress]

The seller is not certified but the place he bought it from is. They did run a check and there is warranty

[tight viper]

Alright! if things don't work out with the seller then send it over to Samsung for service.
Anything else I can help you with?

[hexed cypress]

Nope that should be all. Thanks

[tight viper]

You are welcome!
Please give us an update in this post here when ur Buds get fixed.