Account Issues

[pulsar cave]

Player ID: DS-f965d0
Platform:Android
Issue: link my accont to my PS5 got new id and no progress. on my PS my ID is: DS-d6eFce

[iron grail]

#🏁-general-game-chat message

[fallow cypress]

Player ID: DS-df0d
Platform: PC (Epic Games Store)
Issue: I was a Closed Beta player, But I never got my rewards for playing in the Closed Beta

[iron grail]

our support team should be able to help you https://gmlft.co/DS-CustomerCare

[onyx owl]

Player ID - DS-693653
Platform - switch- xbox series s
Issue - unable to log in to the game on either Platform gets to loading screen then says unable to connect

[glossy linden]

Platform: Android
Issue: I'm still didn't receive the reward from collection level 18 although it said achieved but actually I didn't receive it 
Screenshot/Video:```

[iron grail]

Could you please contact Customer Care? They should be able to help you with the missing rewards: https://gmlft.co/DS-CustomerCare

[iron grail]

Heya! Is the issue persisting?

[onyx owl]

It has been but not tried yet today

[mild lodge]

Hello, i was in The closed Beta but didnt got The Beta exclusive skin

[iron grail]

heya! our customer care agents should be able to help you with that: https://gmlft.co/DS-CustomerCare

[viscid oracle]

Player ID: DS-g5cf
Platform: PC
Issue: when i tried to link my Switch to my existing PC account (epic) it overwrote my PC data with the brand new switch data 😦

[blazing stag]

Player ID: DS-91ed30
Platform: Xbox
Issue: paid for deluxe founder's pack on sept 27. Logged in to get items on 28th. Was unable to claim any shards, and all coins were converted to new season before I could make use of them.
(can I at least get my shards?)
Screenshot/Video: I have a picture of my receipt from steam, but nothing from the game unfortunately.

[shrewd folio]

Player ID: DS-9023ef
Issue: For a long time I have not been able to log in to my Speedstorm Gameloft account in any browser, neither on PC nor on mobile.

[ebon elk]

Player ID: DS-cf523
Platform: PC - Steam
Issue: Never got the pop-up containing items from the new collection level system

[shrewd folio]

I can't log in to my account even on a PC. It is serious since I paid for early access and have the gold pass active, however, I cannot access it unless it is already from my PlayStation 5, to which I do not always have access, and I cannot play to advance either on PC or on Switch, not even on mobile. I've been reporting the bug for a long time and no one does anything. I need someone to move NOW

[viscid oracle]

Player ID: DS-g5cf
on 9/29 i tried to connect my Epic player account to my switch and it completely overwrote my existing data. It's still not fixed and i am worried about losing my beta rewards and all my early access progress i had made. I had also activated the gold pass for the Aladdin stuff going on right now and i wasn't able to actually play the game for more than a few hours. I've been told in a ticket i submitted this issue is going to be fixed for everyone at the same time however it's frustrating that i've put so much time and money into a game i haven't been able to play for over a month 😦 there hasn't been any updates on a fix that i've seen

[iron grail]

Please contact cusomer care, as they might be able to help you in this case

!customercare

[topaz bison]

If you're experiencing any issues in the game, please visit our Customer Care page and check if it's a known issue - https://gameloft.helpshift.com/hc/en/68-disney-speedstorm/

If the issue does not appear on the page, please report it directly to Customer Care. In order to contact the Customer Care team, you can go to the game settings, select the Info & Support section, then select Customer Care.
Alternatively, you can go directly to this link: https://gameloft.helpshift.com/hc/en/68-disney-speedstorm/contact-us/

[shy beacon]

Help Gameloft I can't play the game today, it crashes in less than 5 seconds of login, I can't even see my ID to send to you, platform is ps5. DS-1c060f, @iron grailI did it and it didn't work. For me it's an emergency, my game doesn't work.

[iron grail]

Could you please try this and let us know if it works for you? #known-issues message

[iron grail]

Please don't tag GL staff in non-emergency cases. I was already in the thread...

[dusty parrot]

Player ID: DS-d2d735
Platform: Epic / Steam
Issue: have claimed the Monochromatic Pack DLC in the Epic Games store, got the reward pop up message in game, but the items are not in my inventory.

[gusty flume]

Player ID: DS-ccc494
Platform: Epic
Issue: it have claimed the Monochromatic Pack DLC in the Epic Games store, got the reward pop up message in game, but the items are not in my inventory.

[primal mortar]

Platform : STEAMDECK
DS-42327h
Account shop in dollars. I'm in the UK and should be shown in pounds. Cannot purchase through steam

[verbal gazelle]

Player: DS-c605d9
Platform: Epic Games Store (PC)
Issue: For some reason, regardless of whether I switch the Streamer mode on/off, I never have access to the lyrical versions of the songs in-game. When I first downloaded the game the mode was disabled by default and so, the entire time I just assumed the music in-game was normal. However, after hearing the lyrical versions of every song and my game not once playing those versions, I was bit concerned. How can I solve this? I've tried turning the streamer mode on/off to no avail.

[sage badger]

Player id: DS-19e521
Platform:ps5
Issue:multiplayer box not appearing in store, multiple days now. (Tried reinstalling, rebooting system, etc..)

[whole saffron]

Player ID: DS-69d96h
Platform: Steam
Issue: After trying to record another bug i claimed my daily box and my free item in the shop. Both just disappeared without being added to my collection

[uncut axle]

Player ID: unknown?
Platform: switch
Issue: the game won’t let me log in, even offline, and says to check my internet, which I have and is working. I’ve tried redownloading the game and restarting my device, it still hasn’t worked

[daring stirrup]

^I have this same EXACT message on mines as well on PC-Steam

[topaz bison]

Beep. Boop. Beep.

Please don't forget to add:

• your Player ID (DS-......)
• your platform

If you want to make sure that your report is seen, then please submit a bug report via this link: https://gmlft.co/DS-CustomerCare. If you want to see the #known-issues just click here!

this is an automatic message

[uncut axle]

I don’t think I can even add my player ID because the game doesn’t load enough for it to appear sadly

[tight jewel]

Player ID - DS-085c6d9
Platform - PC - Steam
Issue - I recently bought the Golden Pass and received 3 of the purple coins. I attempted to use them on Ariels box, it took the coins but it didn't do its regular thing where you see the cars driving on the screen and then see 3 items that you have unlocked. I tried 2 more times and the same thing happened, so I restarted my game and I couldn't find any evidence of actually getting items from doing this. Is there a way for you to check or I receive my purple coins back?

[whole saffron]

Maybe the same bug #1156871240712212531 message

[topaz bison]

Beep. Boop. Beep.

Please don't forget to add:

• your Player ID (DS-......)
• your platform

If you want to make sure that your report is seen, then please submit a bug report via this link: https://gmlft.co/DS-CustomerCare. If you want to see the #known-issues just click here!

this is an automatic message

[gleaming shuttle]

ID : DS-7e83f2

in the discord server me and a few others have recently noticed that we’ve been “shadowbanned” from the leaderboards, and we are not showing for others. We’ve been instructed to post here to get this solved on our accounts

According to a community manager, a “failsafe” was triggered that detects cheating by going too fast, but it’s really easy to go “too fast” in the current community cup trial with a high level character.

Someone mentioned they were shadowbanned last cup and are currently still invisible on the leaderboards as well.

(Link to discord conversation: #⏰-limited-events-chat message)

Ill add two screenshots, one is my placement where i see a few others that have been shadowbanned as well, and the other is how people dont see us/me on the leaderboards anymore, confirming we’ve been shadowbanned.

Can you fix this issue on my account? And adjust the failsafe to be less strict on time.

[pseudo fractal]

Player ID - DS-g725g7
Platform - PS5

Shadow Banned for racing too fast and trying too hard in season 6s first time trial.

[jade niche]

Player-ID: DS-64883e
Platform: Steam/Epic Games Store/PC/Windows10

I got recently shadowbanned by the automatic "failsafe", like many others yesterday. We´ve been told to make a bug report and here´s mine.

I know I´m shadowbanned, because I can´t match up with other players. Neither in regulated or in ranked mode. My name vanished from the leaderboard as well, which is a sign for a shadowban.

I would like to appeal my "shadowban" and ask you to restore my account. Thank you.

(added 2 screenshots from my screen, where you can see my name and a screenshot from another player who can see that my name has vanished as proof that I´m shadowbanned)

We players suspect that the Atlantica Cup might have triggered the safeguard, by driving faster than 1:32.

[jade niche]

I´m writing this on behalf of Strijder at his request to look at his current "quarantine"

Player-ID: DS-36724d
Platform: Steam

Strijder was one of the players that got "quarantined" in the current TLM "exploit" Incident and asks the developers to check his profile as well. (because he´s not able to make a request right now)

[steep bluff]

Player-ID: DS-0ge3e4 Platform: Play station As far as I’m aware I am not on the Atlantica leaderboards anymore from other players povs I do not believe I was shadow banned as I am still able to q up against others in ranked I believe my position in the Atlantica cup was removed for setting a lap faster then 1:32 which the game thought was unachieveable so I was then removed from the Atlantica leaderboards but not banned from queuing ranked and I believe I was not removed from the ranked leaderboards for a couple racers due to the fact I have seen others screens where I am still there so I believe my time is the only thing that was removed 🙂

[jagged yoke]

Player ID: DS-5g9ef6
Platform: PS5
Issue: Can't seem to join multiplayer after buying Welcome Pack yesterday. It times out multiple times, multiple times of day. Reddit suggested I may have been shadow banned? Thanks for your help!

[honest epoch]

Player ID: DS-1g2g1e
Platform: PS5
Issue: Was removed from the normal ranked leaderboards after mistakenly turning off crossplay and encountering a suspicious racer. Would like to get in contact with someone so I may show them the screen shots of the person. Also would like to know how long this “ban” will be in effect. Thanks

[knotty swallow]

Player ID DS-cee867
Platform : switch
My time is removed from.the time trial. This happened last cup aswell and indidnt get the reward for those.. first I thought it was lag cause the game has been almost unplayanle for.weeks now cause of lag and connection issues so I left it. But this is the second even and the second day i dont see my.time.. I cannot be shadowbanned for going to fast cause I was only in top 25% and had a noob time.of 1.54.

[elder crag]

ID: DS-6938g4
Platform: Ps5

Got shadowbanned from the leaderboard.
Played since day 1.
800h in the game.
Never done nothing wrong.

[gleaming shuttle]

Can I post a shadowban issue for my friend? (Thelastsoul)

ID: DS-89f486
Platform: PS5.

Since roughly two weeks he’s no longer visible on the leaderboards, even though be should be on there. Can you please view his account and unban him?

Images side by side , his screen, others’ screen.

[stable parrot]

Player ID: DS-9e8f7d
Platform: Any
Issue: I was logged out of all platforms, continued to login and I have nothing, just a fully reset account. Been playing since Founders edition, have over 100 hours. Had multiple battle passes completed.

[elder crag]

Ds-6938g4
Platform: PS5

Its now gone 2 weeks and I have not get a answer why im shadowbanned, Just a auto respond when I sent a mail.

Dont understand how you can Just shadowbanned players without giving a reason.
I have done nothing wrong and i have payed for the game.

[gleaming shuttle]

ID: DS-7e83f2

Hi. A group of people is mass reporting several player accounts, amongst mine, which causes accounts to be removed from the leaderboards in Ranked Multiplayer.

Obviously, i have never cheated.

Can you unban my account from the leaderboards? Feel free to investigate my account. I have never done anything wrong in the game.

Image = im seeing other banned people on the board. I dont show on others’ leaderboards

[proud kite]

DS-h87dcg

In the same boat. I’ve been purged from boards as a result of a faulty system. I’d like to be unbanned.

[halcyon shore]

Id ds-g931gd. For some reason my name isn't on the leader board for king candy this picture was taken by someone else that play's speedstorm and i haven't cheated you can check my account it might be the same people who got menner banned

[unkempt hatch]

ID DS-0g6f49 (In-game name: ItsDodonPa)
Same issues as a lot of people above, but mine is even weirder. For some reason, some people can see me on the global leaderboards, but not the character specific leaderboards. For some it's the other way around. I also have the same issue of being able to see certain people on one leaderboard and not the other. Whatever is going on is really weird, I can't even say if I'm shadowbanned or not because I can't see any of the people who are confirmed to be shadowbanned. Please fix this ASAP

[rustic apex]

DS-3ef008
PS5

I noticed the other day my rank suddenly dropped from 95 to 126ish in the matter of minutes. Then it seems like I was seeing names of other banned players so it seems like I got banned as well? I sent a message to customer care and got an auto generated message that bans won't be reversed. That's not how you treat founders who have played and promoted the game for a year. Can someone please investigate the string of unwarranted bans? Should be easy to see if the same players are mass reporting other users repeatedly, if that's what's happening.

[frank flame]

Account progress completely reset/lost. Has put me back at the starter circuit with 0 racers and progression. I bought all the founders packs so was entitled to all the bonus rewards such as an extra pick of a starter racer + tokens. All of that has been deleted

Have been trying to contact your support team via email for 3 weeks to no reply. Terrible customer service

Platform - xbox sx
Player id - lost when you deleted my progress, now im stuck with a new account and id

Support ticket - 2971628
5th april was the last response despite me sending additional replies 1-2 weeks later

[topaz bison]

Beep. Boop. Beep.

Please don't forget to add:

• your Player ID (DS-......)
• your platform

If you want to make sure that your report is seen, then please submit a bug report via this link: https://gmlft.co/DS-CustomerCare. If you want to see the #known-issues just click here!

this is an automatic message

[hard oracle]

If you want to push a ticket to CC, you can do so in #🎫-ticket-status

[halcyon shore]

Ds-g931gd ps5 i have herd that people who got banned from the leaderbord got some stuff for a apology but i didn't get anything and i was banned from the leaderbord maybe it's because i buyed tht Aladdin pack when logging in idk

[rustic apex]

PlayerID: DS-3ef008
Platform: PS5
Issue: My leaderboard issue has not been resolved, even though the "ticket" command tells me it has and I got an automated email from the ticket. The email said to power down my device for a few minutes. It's been a couple days now and I still see a different top 10 than others and I appear to be about 30ish places lower than should be. I got a reward in game for the leaderboard issue, which was a nice token, but it would be nicer to have the issue resolved or some explanation. I've never cheated or broken rules, so please help.

[sinful nexus]

Player ID: DS-c83h3h
Platform: Xbox Series X
Issue: I've purchased the Golden Pass Bundle with 15 tiers and it's not popping up in the game. Nothing that I've bought from that bundle is unlocked. Please come up with a fix.

[rustic apex]

PlayerID: DS-3ef008
Platform: PS5
Issue: Well, my leaderboard issue was resolved on May 2nd. It was fun and motivated me to play more this weekend. But about an hour ago (6:50pm Pacific time) my ranking again dove from 70 to 117 and the people I see in the top 10 are different. I don't know if this is the same issue that reverted or if someone got salty and submitted multiple reports on me to get me banned? No explanation was given when it was corrected last week, so I don't know how to diagnose the latest leaderboard issue. It's very demotivating. Are there checks in place to prevent malicious players from banning other players? It doesn't seem like it. It's a bit frustrating.

[twin bane]

PlayerID-DS-3ef008
Plattform: All
Issue: Golden pass issue. At the moment I try to get it, it appears the next message on all plattforms. The weird thing is that I dont have it.

[hard oracle]

Could you please also mention your platform?

[sage badger]

Ps5 cannot buy golden pass.

[topaz bison]

Beep. Boop. Beep.

Please don't forget to add:

• your Player ID (DS-......)
• your platform

If you want to make sure that your report is seen, then please submit a bug report via this link: https://gmlft.co/DS-CustomerCare. If you want to see the #known-issues just click here!

this is an automatic message

[twin bane]

The Plattform detected was epic and PS5

[topaz bison]

Beep. Boop. Beep.

Please don't forget to add:

• your Player ID (DS-......)
• your platform

If you want to make sure that your report is seen, then please submit a bug report via this link: https://gmlft.co/DS-CustomerCare. If you want to see the #known-issues just click here!

this is an automatic message

[sage badger]

Player id : DS-19e521
Platform : Ps5
Two issues.

1. All my season characters mpr levels got dropped several ranks .
2. the game will not allow me to purchase the second half of the golden pass.
3. Every day that I am locked out of the Golden pass purchase is a day that I am locked out of the racer locked behind it. That racer is required for the daily King Candiness reward completion. So the loss of rewards compounds daily with each delay in fixing...

[hard oracle]

Please keep this thread for bug reports only.

[misty echo]

Player ID: DS-cf87de1
Platform: iOS
Region: Italy
Issue: can't connect iOS account; connection tab is missing
Issue 2: game says I'm underage, but I selected 25+ and now I don't know how to modify my age

[tame escarp]

Platform: Android phone
Issue: can't matchmake, screen just keeps counting timer. Google says I'm shadow banned.  I went through a dead spot when searching for a match and lost connection.  Game stopped playing multiplayer after that.
Region- USA east coast. 
I tried using Target wifi but it didn't work.  It only fixed when I went back to the area it stopped.  It's fully working now

[hard oracle]

Hi there! Could you please edit your message and let us know if this only happens while on mobile data? Also, please provide us with the region of your Google Store. Thank you!

[exotic lake]

DS-328928
android
Cannot use Belle

[hard oracle]

If you encounter the error code 2-4, then please unequip all:

• crew members
• racing suits of the racer
• kart cosmetics
  And select the default cosmetics.

If this still doesn't work for you, then please submit a ticket here: https://gmlft.co/DS-CustomerCare.

[fervent trout]

DS-892gf8
PC epic game
hello there i'd like to signal a problem that i have, its been several times that i launch the game do few games and notice that my controller is vibrating, even though my config says the option is at 0%, so i have to go in thoses options put it at 20 and then put it back at 0% so that it doesn't vibrate anymore

[proper pulsar]

Player ID: DS-f115e1
Platform:Android
Issue:I selected my age when I first entered the game, but my account keeps getting flagged as underage, which prevents me from "connecting" and playing with my friends. I have already submitted proof of my identity through customer service email, but it happened again after just a few days.
Screenshot/Video:❌

[light bone]

Platform: mobile iPhone and Xbox S
Issue: I purchased the Rajah 15 shard  pack for 1450 tokens  today . However I only received 10 shards. I had 3 already . It’s showing 13/20 shard 
Screenshot/Video:```

[iron grail]

!customercare - they'll be able to help you

[topaz bison]

If you're experiencing any issues in the game, please visit our Customer Care page and check if it's a known issue - https://gameloft.helpshift.com/hc/en/68-disney-speedstorm/

If the issue does not appear on the page, please report it directly to Customer Care. In order to contact the Customer Care team, you can go to the game settings, select the Info & Support section, then select Customer Care.
Alternatively, you can go directly to this link: https://gameloft.helpshift.com/hc/en/68-disney-speedstorm/contact-us/

[torpid thicket]

Player ID: DS-832dg9 Platform: Playstation 4 Issue: I have a "YOUR SESSION HAS EXPIRED A NEW SESSION WAS CREATED ELSEWHERE" ever since I updated the latest update of the game.

[calm wolf]

Player ID: DSfc3dod Platform: Playstation 5
Issue: My season coins from last season haven't converted into tokens

[pseudo fractal]

Player ID - DS-g725g7
Platform - PS5

Shadow Banned for racing too fast and trying too hard in season 9s first two trials.

[hard oracle]

!customercare

[topaz bison]

If you're experiencing any issues in the game, please visit our Customer Care page and check if it's a known issue - https://gameloft.helpshift.com/hc/en/68-disney-speedstorm/

If the issue does not appear on the page, please report it directly to Customer Care. In order to contact the Customer Care team, you can go to the game settings, select the Info & Support section, then select Customer Care.
Alternatively, you can go directly to this link: https://gameloft.helpshift.com/hc/en/68-disney-speedstorm/contact-us/

[pseudo fractal]

Just so people know the customer care email chose to not help with this issue when I contacted them…

[topaz bison]

Beep. Boop. Beep.

Please don't forget to add:

• your Player ID (DS-......)
• your platform

If you want to make sure that your report is seen, then please submit a bug report via this link: https://gmlft.co/DS-CustomerCare. If you want to see the #known-issues just click here!

this is an automatic message

[knotty swallow]

Player ID DS-cee867
Platform : switch
Objectives do not tick of driving with Davy Jones for the cruella event.
Yes I did race with davy Jones.
Yes I did win.
Yes I counted how many times I stunned a rival and trow skills backwards in a single race. It was way the needed amount...
Very sad to see another event bugged when you bought Davy Jones specifically to get cruella. And now on a already luck event and now the first three days were wasted tries .

Hope this time something extually will be done with the bug report

[hard oracle]

This objective is repeatable. It gives you new rewards every day.

[fierce cobalt]

Player ID: DS-349539
Platform: PC Steam
Issue: Tournaments cannot be accessed. Simply double clicking them or "let's go" button does nothing. Season Tour and Starter Circuit work fine however.
Seems like only a handful of people were affected, hence perhaps it's account related somehow. I believe the problem started after Mickey and Friends tournament was restored for the second time, that is when it was fixed for good.

[foggy robin]

DS-83c77e
PS5
Daily Store still shows Duplicates ONLY - also no Stuff from current Season

[topaz bison]

Beep. Boop. Beep.

Please don't forget to add:

• your Player ID (DS-......)
• your platform

If you want to make sure that your report is seen, then please submit a bug report via this link: https://gmlft.co/DS-CustomerCare. If you want to see the #known-issues just click here!

this is an automatic message

[robust topaz]

DS-f6h1
Steam & Epic Games
Today i can't log in in the game and always getting this error

[viscid goblet]

Please keep chatter off the forums. If you wish to reply to someone, please tag them via the correct chat channel.

[tall hornet]

Player ID: DS-h90f24
Platform: PS5 and PC
Issue: Shards for characters I already own now cost tokens instead of season coins
this has not happened to me in the year+ since I started and is very discouraging

Platform: Android (Samsung A8+)
Issue: I am using the official google keyboard, and the app will not accept me pressing return on the keyboard, so I can't enter the link code to use my account on it.

Player ID: DS-0hef102
Platform: PS5
Issue: when in the first page of the store, scrolling down, the second last page shows as "items not available" and then I get a PS OS popup saying the same thing EVERY TIME, cause my wife's PSN account is for europe and we're in Canada (so we can have access to multiple stores on one console). It's annoying

I've emailed video/screenshots for both, but nothing has been done

• The toontown level in multiplayer still has christmas ornaments. I don't mind this however
• there are various corners (black and white level, in the tunnel on the right) (frozen level, near the start on the left), (alladin level in the cave on the right) that either touching them causes characters to get stunned, or the camera goes weird (the level vanishes, showing just the skybox until you leave the tunnel)
• you recently made the 2D character list start at the selected character instead of the top. This was very helpful. Please apply this to the 1D character list
• please sort the daily Racer Boost 2D character list alphabetically (or let us change the sorting)
• I've been disconnected a few times due to "bad connection" while playing single player stuff, even though I've managed to connect within a few seconds. Please increase the tolerance for this, if you have to make us stop completely in the race, that's better than us losing the limited chances to redo the race
• do a better job of removing shards/crew we're full of from daily boxes/MY RANK rewards. it's very discouraging to put effort into the game, and get effectively nothing for the rewards.

[warped oracle]

If you want to submit multiple bug reports, then please send each report in their dedicated thread. Thank you!

[rigid dust]

Player ID: DS-9g79c3
Platform:Android
Issue: opened 5 boxes and the first two counted as 1 item instead of 3. There is no way I could be at 11/15 items. Please correct this. I should have unlocked the 10 shards for the featured racer already.

[teal vapor]

Platform: Nintendo Switch
Issue: It says I claimed day 5 rewards when I haven’t, nor am I on day 5 of the game yet.

[muted skiff]

What's going on with this person having Quorra and Rinzzler unlocked and having played both in ranked?

[warped oracle]

!reportplayer if you want to report someone. This thread is for bugs only.

[topaz bison]

If you suspect a fellow player of cheating, you can report them in-game.

To do so, click on the player's name at the end of the race from the race results board, then select the Report option.

You can report users for suspected cheating or hacking, or for offensive usernames.

[wintry wraith]

Player ID: DS-c854481
Platform: Android
Issue: I have a new phone and when I try to sync my account again, I get this error. I need to unsync my account from my previous android device to reconnect.

[ashen beacon]

Player ID: DS-08F24H
Platform: xbox

I was playing online with wall-e (level31) and reach mpr 18 but did not get the rewards i.e. the 5 racer shards.

[upper moon]

Player ID: DS-876d2g0
Platform: Xbox/Phone
Issue: I bought the welcome pack on the phone and it seemed to be forcibly refunded and I now have -3240 credits and can no longer access daily boxes or grind to unlock further credits.
Screenshot/Video

[warped oracle]

please contact Customer Care - they're the ones who can gift you the things you are missing

!customercare

[topaz bison]

If you're experiencing any issues in the game, please visit our Customer Care page and check if it's a known issue - https://gameloft.helpshift.com/hc/en/68-disney-speedstorm/

If the issue does not appear on the page, please report it directly to Customer Care. In order to contact the Customer Care team, you can go to the game settings, select the Info & Support section, then select Customer Care.
Alternatively, you can go directly to this link: https://gameloft.helpshift.com/hc/en/68-disney-speedstorm/contact-us/

[exotic lake]

ID 3812245
Android in both platforms

Issues
I cannot login to a new android device

[topaz bison]

Beep. Boop. Beep.

Please don't forget to add:

• your Player ID (DS-......)
• your platform

If you want to make sure that your report is seen, then please submit a bug report via this link: https://gmlft.co/DS-CustomerCare. If you want to see the #known-issues just click here!

this is an automatic message

[warped oracle]

!customercare - Please contact our agents, as they are the ones who can help you with this issue

[topaz bison]

If you're experiencing any issues in the game, please visit our Customer Care page and check if it's a known issue - https://gameloft.helpshift.com/hc/en/68-disney-speedstorm/

If the issue does not appear on the page, please report it directly to Customer Care. In order to contact the Customer Care team, you can go to the game settings, select the Info & Support section, then select Customer Care.
Alternatively, you can go directly to this link: https://gameloft.helpshift.com/hc/en/68-disney-speedstorm/contact-us/

[warped oracle]

https://discord.com/channels/966659974279360542/1376534183253643395

[exotic lake]

Where to contact your agents?

[topaz bison]

Beep. Boop. Beep.

Please don't forget to add:

• your Player ID (DS-......)
• your platform

If you want to make sure that your report is seen, then please submit a bug report via this link: https://gmlft.co/DS-CustomerCare. If you want to see the #known-issues just click here!

this is an automatic message

[warped oracle]

The link can be found in the 3 Arbee replies to you. Furthermore, if you have questions that are not bug reports, then please use #🤝-community-help - #1376534183253643395. Thank you for helping us maintain the threads clean

[hallow sleet]

Platform: Android
Issue: Max-out offers don't appear in my account since few weeks, others also said they stopped getting Max-out deals. And today all other platforms received max-out Anxiety deal (someone needed for CH6!), but android players are left behind, this is very unfair.

[paper furnace]

Player I'd is DS-66feg6
Device is Xbox X
Purchase
Game crashed after purchase on the 30/07/2025 and you still took my $14.95 and I can't claim my karts it's saying that I have to pay again I'm not spending anymore money on this game if it's not fixed and will also be seeking legal advice as this is a case of fraud

[topaz bison]

Fill this out:

- **Device:**
- **OS:**
- **PC Specs:** (optional)
- **Issue:**
- **Time:** (optional)
- **Screenshot / Video:**
- **Any additional detail:**```
-# Comments that don't respect the format above might be deleted. Please edit your message and fill in the missing info.
These threads are for structured, organised bug reporting only. The team may review posts here for data-gathering purposes, but _**this is neither a replacement for formal support nor a direct support channel.**_
Click here to see the  #known-issues  

-# *this is an automatic BOT message*

[warped oracle]

Please contact Customer Care, as they are the ones who can help you out with this issue: https://gmlft.co/DS-CustomerCare

[runic grove]

Hi community!

PLAYER ID : DS-7c1e62
Plateform: PLAYSTATION 5

You give me back some drivers on RMJ rank in exchange to blue coins…. BUT they DON’T appear on my account !!! It’s a lot of amount tbh (3100!!!!)

What I’m supposed to do ?
Please I need help (already turn off game and restart)

[blazing stag]

ID: DS-91ed30
ISSUE: BEAR LEFT-- Yesterday I had a time if 2:11, but leveled Fozzie a bit and managed to lower that, but it's not updating it.

[blazing stag]

Player ID: DS-91ed30
Platform: Xbox X
Issue: game not updating trial time in BEAR LEFT event
Time: sep 14, 2025. 8p MST

Still having the issue 2 days later. See previous post.
#1156871240712212531 message

[topaz bison]

Fill this out:

- **Device:**
- **OS:**
- **PC Specs:** (optional)
- **Issue:**
- **Time:** (optional)
- **Screenshot / Video:**
- **Any additional detail:**```
-# Comments that don't respect the format above might be deleted. Please edit your message and fill in the missing info.
These threads are for structured, organised bug reporting only. The team may review posts here for data-gathering purposes, but _**this is neither a replacement for formal support nor a direct support channel.**_
Click here to see the  #known-issues  

-# *this is an automatic BOT message*

[rancid lodge]

Player ID: DS-f67cc7
Platform: Epic

Issue: Season missions not progressing.

[analog rune]

Player ID: DS-3f6414
Platform: Xbox Series X
Issue: For some reason, the game isn’t recording my mission progress. WTH?

[broken sand]

Player ID: DS-gfg2d8
Platform: PC (Steam)

Issue:
Google Translate

There's a bug that allows players to receive Tale rewards multiple times.

While reporting this bug, I've received too many, so I'd like you to deduct a certain amount from my account later.

[snow mountain]

Player ID: DS-g459ee0
Username JADDEY
Platform: Steam
Issue: There is a bug where multiple daily login bonuses (2 in my case) will be claimable. I hit claim and it lagged gave one reward and then a message about unathorized activity (no third party services running and I did not tamper with game files it just was a reward bug) then the next animation for second reward but it gave ONE Single vanity token and nothing else. Now my account will not load any matches it ques for 59 seconds and loops back to zero and is infinite with 0 matches meaning my account was shadow banned. Regulated multiplayer does not que either it is infinite as it is only looking for other shadow banned players and it cant find any (or enough). I even tested by making new accounts on my playstation and nintendo consoles and multiplayer was queing great until I connected them to pc account (cross progression) and now no multiplayer races will que (single player still works). I would like the wrongful shadow ban on my account from the double daily login bonus bug reversed so I can play multiplayer again. My account is not officially banned and no ban message. Just soft banned/shadow banned. Please reverse it so I can play again. I have already also contacted customer care. Here is a screenshot of the long infinite ques right before it loops back to zero.
Screenshot:

[bold storm]

Player ID: DS-62068c8
Platform: Switch & iOS
Issue: The MPR for 3 of my racers was reduced with the new season release. I had Pooh at 40 (23xx points), Alice at 36, and Buzz at 34. Pooh was changed to 36, Alice to 34, and Buzz to 31. I have tracked all my stats in a spreadsheet and highlighted the changes.
I was planning to purchase a Diamond pass for this season, but now I am concerned.

[dense karma]

Player ID: DS-704dd35
Device: PS5
Issue: Season missions are not being calculated after races. They remain the same.

[bold storm]

Hello??? Is this issue going to be acknowledged and addressed???

[topaz bison]

Fill this out:

- **Device:**
- **OS:**
- **PC Specs:** (optional)
- **Issue:**
- **Time:** (optional)
- **Screenshot / Video:**
- **Any additional detail:**```
-# Comments that don't respect the format above might be deleted. Please edit your message and fill in the missing info.
These threads are for structured, organised bug reporting only. The team may review posts here for data-gathering purposes, but _**this is neither a replacement for formal support nor a direct support channel.**_
Click here to see the  #known-issues  

-# *this is an automatic BOT message*

[thick tundra]

Player ID: DS-ge38e2e
Platform: iOS
Region: Uk
Issue: Am unable to find racers stuck in unlimited searching. Also appear to be unable to earn rewards/show in leaderboards. After much reading online I believe the quarantine has occurred in error, and is ridiculous as I’ve done nothing wrong, i play daily, often purchase passes etc to support the game and with the Tales event starting this week am potentially going to miss out on most or all of the rewards for milestones, leaderboards and overall prizes if unable to race as well as festive pass etc, which is extremely unfair and unreasonable. I really hope this can be looked into and resolved asap. Regards.

[feral dawn]

Player ID: DS-897hh7
Platform: PS5

Issue: I know this isn’t an Account Issue but falls in the Same Category.We were told to not update the game on Mobile until Season 19 or else we would not be able to access our Accounts on other Platforms.However,the Game updated on its own without asking me as Games on both Android and iOS update on their own.Does this mean I permanently lost my Account on PS5,Switch 2,PC and iPad?

[unique pond]

You should be fine. They have said once the new season launches the profile should be accessible again on other platforms e.g. PS5 in case they haven't responded to you.

[topaz bison]

Fill this out:

- **Device:**
- **OS:**
- **PC Specs:** (optional)
- **Issue:**
- **Time:** (optional)
- **Screenshot / Video:**
- **Any additional detail:**```
-# Comments that don't respect the format above might be deleted. Please edit your message and fill in the missing info.
These threads are for structured, organised bug reporting only. The team may review posts here for data-gathering purposes, but _**this is neither a replacement for formal support nor a direct support channel.**_
Click here to see the  #known-issues  

-# *this is an automatic BOT message*

[ornate jay]

• Player ID: DS-5fg6964
• Platform: Android

dude I cannot find the Connect tab so I cannot log in to my Steam through Gameloft ID ...

[sterile bison]

• Player ID: DS-785ED83
• Device: Steam/PC
• OS: Windows 11
• Issue: Tokens are in the negative amount after received the refunds
• **Time:**1:20am
• Any additional detail: I have requested a refund from services I used to play this game (Google Play and Nintendo) after the Syndrome box was a complete letdown and was giving me nothing but junk. The refund process was a success a few hours later, but now when I go and check the game. I stumble upon a issue that needs to look at immediately. As you can see from the proof photos below, my are now in the negative amounts. Is that suppose to be normal or that is a glitch? Either way, please take look into the issue and fix it asap as I cannot able to open Daily Boxes thanks to this game breaking bug of my . Thank you and have a great day!
• Screenshot / Video:

[rapid badge]

Hello! This is intended, and not a glitch. You purchased Tokens, spent them in game, got the items, and made a refund. The items you received are still in your game, however the amount of Tokens you purchased has been removed from your accoint because of the refund. Since they have been spent already, and you balance was lower than the amoun, it is now in negative.

[muted skiff]

Player ID: DS-d59g2g
Device: Steam/PC
OS: Windows 11
Issue: My account seems to be bugged. Every single new limited time event and feature that gets released is worse than what we had before. I think it might be a bug on my account but the community is loudly saying they're having similar experiences. Gameloft please fix.