Launch Issues

[gilded crane]

Player ID: DS- (I can’t remember unfortunately)
Platform: Switch
Issue: immediately crashes upon opening software

[proud crypt]

Player ID: CyberWuff
Plattform: PS5
Issue: Crashing after starting the game.

[late portal]

Player ID: DS- sorry i dont remember it
Platform: SteamDeck
Issue: Game won't even open

[torn quest]

Player ID: IDK Platform: Xbox One Issue: Game won't launch

[dire depot]

We're still investigating the cause, but please try this workaround in the meantime: #known-issues message

[cedar cairn]

Player ID: Marcelo_alexandre7
platform: pc (steam)
Issue: Game won't launch

[dire depot]

The game should launch after multiple tries

[torn jay]

I can’t launch the game on my Steam Deck, I tried multiple times, is there a fix?

[dire depot]

This might help: #known-issues message

[dire depot]

heya! could you please let us know if the issue continues?

[torn jay]

The issue is fixed

[coral nimbus]

Player ID: i dont remember Platform:Epic games Issue:the game doesn`t launch

[dire depot]

could you please let us know if this works for you? #known-issues message

[coral nimbus]

i have tried, and it doesn`t work.

[coral nimbus]

here is the crash report, if it can help

[heady helm]

Player ID: f67cc7
Platform: Steam

When playing ranked in a party, and we ready up, about 50% of the time the host starts the race but the rest of the party doesn't. They are left starring at the lobby and the leader is shown to be "Racing".

The leader must then leave the race and return for the lobby to try again.

During the previous season S5, it used to happen every now and then, but the bug happens almost every other race now.

Others having the same issue:
#🏆-ranked-multiplayer-chat message
#🏁-general-game-chat message
#🏆-ranked-multiplayer-chat message
#🔎-looking-for-group message
#🎮-regulated-multiplayer-chat message

[rotund heart]

Player ID: DS-755h18
Platform: Nintendo Switch
Issue: I updated and everything was working well. After checking the King Candy event, the game shut down and every time I try to load the game again I get an error messsge without any details and the game closes down. After trying many times, then I updated the game on my phone.

[chilly flare]

Player ID DS-eh78c7
Platforms I have tried to launch from today: Steam, Epic, XBOX App in Windows laptop

[chilly flare]

Player ID: DS-eh78c7

Platform: Steam, Epic, and Windows XBOX App

Issue: Fails to launch. After updating DS in my Steam this morning I launched the game. At that point it DID launch, but didn't give me my conversions, and when I attempted to play in limited events it would crash and I'd have to re-launch. I tried to fix that by restarting my laptop. After the restart the game would no longer launch in Steam. I attempted to launch from both my Epic and XBOX apps after updating both of those, to no avail. I've tried uninstalling and reinstalling, I've cleared my temp files and cookies, ran my disk cleanup, checked for Windows updates, driver updates etc. I've shut my laptop down completely and rebooted, I've restarted several times, I've checked for Steam updates, and still can't find the problem.

[latent oyster]

Player ID: DS-d6h6f1
Platform: Windows 11 (Rog Ally) - Microsoft Store version
Issue: After initial load - connecting to servers, starts to play the loaded menu music and freezes on the splash screen. Then quits - this has never been a problem until the latest update for Pirates where I have not been able to load on this machine.
Screenshot/Video: As with everyone else.

[sweet storm]

Player ID-IDK
PLATFORM ANDRIOD
I can not my game to load past the reading data and the loading wheel spins at like a million miles an hour then crashes and crashes my phones system ui

[mighty cedar]

Player ID: DS-h90f24
Platform: Steam Deck
Issue: Steam Input broke during the last season somehow with an external controller connected. I get long loops of "Controller disconnected", "Controller connected", I lose input for both the external and built-in controllers, EXCEPT for the B button. Steam Input gets so broken that I can't even use the Steam buttons to bring up the Deck's menus. I didn't report it at first thinking maybe it was on my end (ie: the controller) but exiting out of the game by pressing B, then re-opening the game works just fine (when I'm not in a race and doomed to lose).

[limpid bobcat]

https://discord.com/channels/966659974279360542/1376534183253643395

[last ingot]

Player ID: can't remember
Platform: PS4
Issue: crash at launch

[nocturne vigil]

Player ID: DS-c8g4ddd
Platform: Nintendo switch
Issue: AGAIN it isn’t letting me log in. This happens WAY too frequently. I kind of just want to stop playing and demanding all the money I spent on the diamond passes back since I can’t even play half of any season ever!
Screenshot/Video:

[restive saffron]

Player ID: DS-7e7d8f
Platform: PC (Gameloft Store)
Issue: Since Season 15 is release, there's no update in the GL Launcher since then. Idk if the GL Store one is still operate which also the GL Launcher site still active, which I want to spend on there without platform tax sometimes. I also didn't hear any news about GL Launcher in most socal nets, including here. I found out that Xsolla is the publisher for the launcher. So I hope ressolve it soon.

[fallen veldt]

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[viral mauve]

It won't let me pass this and it's getting annoying what can I do?

[fallen veldt]

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[hot bridge]

• Player ID: DS-5fg6964
• Device: Mobile
• OS: Android 13
• PC Specs: (optional)
• Issue: After downloading the game, error showing like this
• Time: (optional)
• Screenshot / Video:
• Any additional detail:

[obsidian stump]

I cannot launch the game, I have installed and uninstalled the game. The game is updated and up to date, but still cannot get past this page.

[fallen veldt]

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[rocky iris]

I'm having a problem where I can't play the game because it says there's an update available even though it's already updated. I'm playing on Xbox Series X/S.

[fallen veldt]

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[quartz ermine]

Unable to play on the Switch 2. Getting the same New Update ready to roll screen as others.
Player ID is SkippDevious74
Platform is Switch 2
Phone app updated on 3/26. Phone App Version is 1.17.2a. Switch version is 1.17.1c. current attempt is 4.39 pm. EST.
Been playing daily on the Switch 2 and logging into the phone for the Daily specials and today is the first day for an issue on the Switch 2.
In game message about the phone app issue came out yesterday and I turned off the automatic update on my app at that time.
I don't play games much on my phone due to vision issues so to play on my phone for the next 8 days really isn't a good solution.

[wind geyser]

I’m unable to play the game on my Switch 2 because I keep getting the new update ready to roll screen.
Player ID: DS-99h8e5
Device: Nintendo Switch 2
Phone app version: 1.17.2
Switch 2 version: 1.17.1c
Current attempt was at 5:52pm EST.

[rocky iris]

Player ID:
DS-2h51ef
Device:
Xbox Series S
OS:
Xbox OS (Series S)
Issue:
When I try to open Disney Speedstorm, it shows the message “There is an update available” and doesn’t let me play the game. I already checked the Microsoft Store and there is no update available. I completely uninstalled and reinstalled the game, but the issue still persists. I cannot access the game at all.
Additional detail:
I have restarted the console several times.
The console and Xbox system are fully updated.
I tried uninstalling and reinstalling the game completely.
No internet connection issues

[hollow kestrel]

Player ID: DS-203e7d
Device: XBOX
Issue: Game will not launch
Screenshot / Video:

[fallen veldt]

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[quartz ermine]

SkippDevious74
Switch 2
Phone app updated on 3/26.
Phone App Version is 1.17.2a.
Switch version is 1.17.1c.
current attempt is 4.39 pm. EST.

[fallen veldt]

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[finite fjord]

• Player ID: penticasey19

• Device: PC

• OS: Windows 11

• Issue: can't launch the game (steam)

• Screenshot / Video:

[wicked eagle]

Player ID: DS-897hh7
Platform: PS5

Issue: Some People are saying that this issue is only in Brazil.I am a Player from India(Asia Region) so why am I unable to access my PS5,Switch 2,PC and iPad Accounts?If this issue is only happening in Brazil,I need some answers as I’m really worried about my Account on those Platforms.

[iron gyro]

Player ID: DS-1g758ef
Platform: PS5
Country: Italy
Problem: i am a high-spending PS5 player locked out of my account due to a version mismatch. This is a denial of paid services.
Ticket #4493392 submitted. Expecting immediate resolution, I am currently unable to access these paid assets on my PS5. This is a direct financial damage and a breach of the terms of service regarding digital purchases.

[vast fox]

Player ID: DS-2221f29

Device: PS4

Country/region: Romania

Issue: My game says that i had to update and it says that its updated alredy (i translated for you guys)

[alpine nest]

Player ID :DS-884819. Device Nintendo switch. country/region United States. My issue is it says there is an update but I tried however it says I am fully updated. My mobile phone version works perfectly fine I have that one because Google doesn't do taxes like the consoles stores do.

[modern surge]

Player ID: DS-63h7d1
PS5
Issue: nothing is working for the launch of the villains season. I keep getting boosted off the server any time I try to claim something. Y’all better fix this quick.

[scarlet halo]

[TTV] Iceman
Platform: Xbox series s
Game crash, server disconnected, unable to interact/ complete any tasks.

[left walrus]

Player ID: DS-6571ce9, Platform PC. I can't claim rewards, nor the daily free items, the festival isn't working, I can't claim anything, quite annoying.

[glossy prawn]

Keep getting code 59/0

[fallen veldt]

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[hidden elm]

Nothing is working in villains season...crashes everywhere... fix it!!

[fallen veldt]

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[pearl shoal]

My connection keeps getting lost whenever I was playing today hopefully it will get sorted tomorrow

[fallen veldt]

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[pearl shoal]

Why is it so hard to get the game to work, I've played since early access, there's always a problem with the game. What's the reason? Because of the last glitch (if you opened the game via Google play) I decided that I won't put money into this game anymore, because I couldn't play the game via any platform, and I couldn't use e.g. upgrade coins, I lost 100,000 upgrade coins because the game didn't work (another 100,000 upgrade coins were credited as 2000 blue tokens). I don't trust this game at all anymore

[rotund heart]

Nothing works

[fallen veldt]

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[deft igloo]

• **Player ID: DS-c6f6c26
• **Device: IPhone
• **OS: IOS
• PC Specs:
• **Issue: I’m trying to play the game, but it’s stuck in this unplayable state
• Time:
• **Screenshot / Video:
• **Any additional detail: this is my first time opening the game since the launch of the season.
  UPDATE:
  turns out my game just wasn’t updated.
  My apologies

[hot bridge]

• Player ID: DS-5fg6964
• Device: Mobile
• OS: Android 13
• PC Specs: (optional)
• Issue: Game crashes when loading
• Time: (optional)
• Screenshot / Video:
• Any additional detail: Besides not being able to use my Gameloft ID on mobile, this game is really broken because this time I can't enter the game and instead often exits by itself, what kind of game is this with so many problems?

[untold seal]

Player ID: 6e57ed
Device: Mobile & Switch 2
OS: Pixel 6
Issue: I cannot Purchase for shop
Time: optional
Screenshot:

[hidden elm]

It happens to me too but if i try multiple times it opens ...THEY NEED TO FIX IT MAHN

[fallen veldt]

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[glass meteor]

• Player ID: DS-6h41d8

• Device: PC

• OS: Linux Debian 12/ GNU Linux Trisquel 11

• PC Specs: Rayzen 5 / 16 GB RAM / AMD/ ATI] Navi 22 [Radeon RX 6700/6700 XT/6750 XT / 6800M/6850M XT

• Issue: Game does not start

• Time: (optional)

• Screenshot / Video:

• Any additional detail: Since the first day of the current season I have noticed an important time for the game just to start. It started taking like 14 minutes to start the first time. After the last recent update, the game just stop working at all and there is not any logs to see what is going on.

[unkempt swift]

Player ID: DS-1d2f5d

• Device: ASUS ROG Xbox Ally X
• OS: Windows 11 Home
• PC Specs: AMD Ryzen AI Z2 Extreme APU, 24GB LPDDR5X RAM
• Issue: Game is not launching and doesn't go to the splash screen (Steam and Epic versions).
• Time: Since April 22nd, 2026
• Screenshot / Video: Screenshot of Event Viewer logs below.
• Any additional detail: Windows.UI.Core.TextInput.dll (which is the .dll for the OS' on-screen keyboard) might be the culprit, and the game was working fine on my device until this week.
  Additional Questions:
• When is the issue occurring?
  Upon starting the game on a handheld PC, it's a black screen for two seconds then it returns to the desktop.

[hidden elm]

Device:Android
Player id :ds468hf90
Issue:can't log in the game ...fix it its annoying, can't even play ur FOMO EVENTS i need to play rn hello!! For the vibes atleast ✨️