When I try to redeem my license, FL won't actually do anything

[prime mauve]

I've been trying everything, putting in my username and password, trying the offline method, and even filing a ticket, but nothing works. FL will say that my license is redeemed, and will ask to restart, I let it restart, and it's still in trial. But like 2 days ago it was fine. Any help would be really appreciated

[boreal bramble]

Have you tried putting it into your cart and checking out again?

[sonic fiber]

Are you on Windows or Mac?

[prime mauve]

I’m on windows

[prime mauve]

Also it says that there’s an error, that I already own fl

[boreal bramble]

Try Saving all your projects, drum kits, presets, plugins etc in a different folder and delete FL and re download the version that you bought

[prime mauve]

I did uninstall if that's what you mean

still doesn't work

[sonic fiber]

@prime mauve Try using this to remove your FL License (make sure FL is closed), then re-open FL and try to authorize it again

[prime mauve]

Thanks

I'll try and see if it works

Nope

didn't work

and I used the verification code from my email

so idk what to do now

[sonic fiber]

Id that didn't work you'll probably have to wait for IL's support to get back to you

[prime mauve]

yea

but it said it was closed, but I'll just have to wait and see

[prime mauve]

Also it says this sometimes (I don't really understand what this means)

[sleek steeple]

Sign into your image line account and make a ticket about your licence

[prime mauve]

I already did