AMS not catching fillament

[bitter canopy]

<@&1122587817768398938> I have a bambu printer, and when loading fillament into the ams, its not able to catch it. heres a video for more detail:

[rocky nova]

The video just goes black for me. Wonder if any else is seeing the same thing

[bitter canopy]

hmm not for me

could you just reload and try again

[rocky nova]

I did still doing it

[bitter canopy]

weird

lemme send it again

[rocky nova]

Still doing it

Oddd

[bitter canopy]

try downloading it and playing it

[rocky nova]

That didnt work either hmmm. Ill check if a updates available rq

[bitter canopy]

you couldnt download the video or the video was black when playing it?

[rocky nova]

It downloaded but was just black audios fine dosent sound the best

Smths off

[bitter canopy]

it shouldnt be black though

[rocky nova]

I wonder if your using a weird File type on the video

[bitter canopy]

.mov

[bitter canopy]

@rocky nova sry for the ping but did you have any ideas on what was happening

[rocky nova]

Discord recommends Mp4 for Videos

[rocky nova]

Theres quite a few things like the gears arent meshing right filament is stuck within the AMS stuff like that

[bitter canopy]

so fillament is stuck in my ams basically?

[rocky nova]

Its one of the possibilities.

[bitter canopy]

hmm

[rocky nova]

Youd need to take it apart to know for certain

[bitter canopy]

can i not see from the tube thingy because its transparent?

i do have the ams 2 pro so they're a lot easier to access

[rocky nova]

Yeah since you can see the tube you should be able to possibly rule it out pretty easy

[molten ferry]

Red light means a problem with the AMS. Like the good Dr said, it's pretty common to get a bit of broken filament in side the ams, or to have one of the PTFE tubes inside the AMS get damaged. Open up the AMS and check the PTFE tubes

[bitter canopy]

@rocky nova @molten ferry sorry for the ping again, but i checked the ptfe tubes and im like 80% sure none of them have broken fillament, but i just realized that the problem is on all four ams slots so i dont think thats the problem

it kind of feels like the gear isn't able to grab the fillament

almost like some setting/calibration got changed

[rocky nova]

Just to check are you pushing the plastic peice up to push the filament in. Or are you just pushing the filament in

[bitter canopy]

yeah im pushing that button in

i basically didnt use my printer for a week and when i tried it just did this

[bitter canopy]

<@&1122587817768398938> im sorry for the ping but i didnt get any useful information so i dooo kind of still need help