How to appeal for top-up issues in-game

[lapis path]

Applicable for:

• successful purchases in android/ios but didn't received the item

[lapis path]

Process:
click settings icon > support

select "top-up problems"

choose any of these options depending on what operating system are you using when the failed transaction happened

then choose "contact us" and a message tab will open for you. Kindly explain the details of the problem along with the screenshot of the receipt of the purchase/s you'll need help with.

For Android users:
you'll need to send a receipt of the purchase showing the GPA of the transaction like the image below (but don't censor the details when you contact in-game support)

where to see the GPA or order number of your purchase?

For IOS users:
you'll be needing to send:
(1) payment receipt
(2) payment proof

kindly read the instructions below on how to get the designated infos. (this information is also available in-game)

• special note: Purchases under pending isn't considered as successful purchase as the payment is yet to be done. In this case, you'll need to contact Apple Support instead of LifeAfter in-game support.

re-open the same report tab to check for their response (typically gets a response within 3 days).

also note that: contacting in-game support is only available in mobile and none in pc. You may reach out to discord's @glass wraith otherwise.

[lapis path]

@small cedar

[lapis path]

@potent dragon

[potent dragon]

@lapis path Yes, mine is android. Payment done. Fed membership activated. But fed credits not credited. That's the issue.

[lapis path]

which vmem you activated? the $0.99 or $4.99?

[potent dragon]

$0.99 one

[lapis path]

ah that 0.99 doesn't give feds, gives all benefits of vmem except 300 feds

[potent dragon]

Ohh ok.

Got it. Thanks.

[lapis path]

@night island