#AltStore won't open

1 messages · Page 1 of 1 (latest)

native moat
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Support Ticket

We want to help you to the best of our ability, but first we have to ask and make sure you have taken the proper steps to installing SideStore before we can help.

Ensure The WiFi AND VPN Are On

Without WiFi AND the WireGuard VPN, SideStore cannot function correctly. Try toggling the VPN a few times.

Ensure You Don't Have AltStore

If you have AltStore installed as well as SideStore, you will only be able to install 1 or NO apps in SideStore!

Ensure Your Anisette Server Works

If you are using the official SideStore server you can check https://ani.sidestore.io/ in Safari for a text output.If there is no output, ping a Project Developer immediately!

Provide SideStore Log Files or Screenshots

Please provide as much information about the error you are experiencing. You can send the minimuxer.log file from inside Files > SideStore as well as in-app screenshots, and that would help us diagnose your issues much faster!

Finally, The Hardest Requirement...

Patience! Please have patience with our Helpers and Developer staff, we are all open source maintainers who do all of this for free on our own time. Thank you!

glad geyser
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I'm trying to install sidestore but i need to open altstore in order to install it however everytime i click on it to open it nothing happens and it doesnt open (sorry if this is an easy fix this is my first time)

vapid goblet
glad geyser
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oh sorry i opened the wrong thing thank you

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wait mb mb i typed that wrong i meant altserver not altstore

glad geyser
vapid goblet
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AltServer shows up in your task bar

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on the bottom right

glad geyser
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yup its in there but everytime i click to open it nothing happens

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i see it in my task manager but nothing opens

glad geyser
vapid goblet
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it should be in the system tray

system_tray_mobile.png
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(thats just a screenshot i pulled from google)