#Unable to refresh apps

1 messages · Page 1 of 1 (latest)

next parrot
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Hi, I’m using SideStore for some month and never had any issue. Today I tried to refresh my apps but showed up an error message that says “Unable to connect to the device, make sure Wireguard is enabled and you're connected to WiFi”
I tried to create a new pair file with jitterbug but didn’t solved the issue.
SideStore is installed via AltServer, WireGuard is enabled and I’m on my home Wi-Fi

What should i do to solve this issue?

rose sparrowBOT
rose sparrowBOT
# next parrot Hi, I’m using SideStore for some month and never had any issue. Today I tried to...
Support Ticket

We want to help you to the best of our ability, but first we have to ask and make sure you have taken the proper steps to installing SideStore before we can help.

Ensure The WiFi AND VPN Are On

Without WiFi AND the WireGuard VPN, SideStore cannot function correctly. Try toggling the VPN a few times.

Ensure You Don't Have AltStore

If you have AltStore installed as well as SideStore, you will only be able to install 1 or NO apps in SideStore!

Ensure Your Anisette Server Works

If you are using the official SideStore server you can check https://ani.sidestore.io/ in Safari for a text output.If there is no output, ping a Project Developer immediately!

**Make Sure You Didn't Use SideServer!**

If you used SideServer on Windows, SideStore will not be able to refresh itself, but other apps will install fine.

Provide SideStore Log Files or Screenshots

Please provide as much information about the error you are experiencing. You can send the minimuxer.log file from inside Files > SideStore as well as in-app screenshots, and that would help us diagnose your issues much faster!

Finally, The Hardest Requirement...

Patience! Please have patience with our Helpers and Developer staff, we are all open source maintainers who do all of this for free on our own time. Thank you!

violet trail
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It’s a very small bug. When you open the app, wait a full 60 seconds and then refresh. (Make sure vpn and WiFi is on)

next parrot
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Unfortunately it Doesn’t work

orchid hare
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Agreed nothing is refreshing

teal root
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Yep

teal root
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Hopefully somebody will help soon

upbeat garnet
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Yup. Not working, even on jailbroken (rootless) state.

storm warren
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Rebooting the device can work, turning WiFi on and off while the vpn is on then launching the app can solve the issue. Another thing could be the server was full/offline during that time period.

next parrot
storm warren
teal root
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Reboot or restart?