#Unable to connect to device

1 messages · Page 1 of 1 (latest)

frail venture
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I have pairing file (and I reset it just then) and am connected to WireGuard but I still get this error message. Installed using alt server. What do I do?

atomic pikeBOT
atomic pikeBOT
# frail venture I have pairing file (and I reset it just then) and am connected to WireGuard but...
Support Ticket

We want to help you to the best of our ability, but first we have to ask and make sure you have taken the proper steps to installing SideStore before we can help.

Ensure The WiFi AND VPN Are On

Without WiFi AND the WireGuard VPN, SideStore cannot function correctly. Try toggling the VPN a few times.

Ensure You Don't Have AltStore

If you have AltStore installed as well as SideStore, you will only be able to install 1 or NO apps in SideStore!

Ensure Your Anisette Server Works

If you are using the official SideStore server you can check https://ani.sidestore.io/ in Safari for a text output.If there is no output, ping a Project Developer immediately!

**Make Sure You Didn't Use SideServer!**

If you used SideServer on Windows, SideStore will not be able to refresh itself, but other apps will install fine.

Provide SideStore Log Files or Screenshots

Please provide as much information about the error you are experiencing. You can send the minimuxer.log file from inside Files > SideStore as well as in-app screenshots, and that would help us diagnose your issues much faster!

Finally, The Hardest Requirement...

Patience! Please have patience with our Helpers and Developer staff, we are all open source maintainers who do all of this for free on our own time. Thank you!

vernal lotus
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Pairing File

  1. On your computer, download and unzip Jitterbugpair for Windows (64-bit), MacOS, or Linux
  2. With your device opened to the home screen, plug it into your computer. Once done, execute jitterbugpair. Your pairing file will then be generated.
    • During generation, your device may ask to trust your computer. Allow it.
  3. Zip the file generated and transfer it to your device via google drive, emailing it to yourself, or any other method.
  4. Within the files app, tap on your zipped pairing file to uncompress it. If you ever update your device, this pairing file will become invalid and you’ll need to generate a new one.
frail venture
vernal lotus
frail venture
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Just zipped same problem

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Oh and I recently updated my phone so that’s probably why