i need help with downloading Sidestore

[cyan knot]

im trying to get sidestore right now but when trying to tranfer the jitterbugpair file into my phone through command promt it says that the device is not found ( my phone is conected to my laptop through a wire, so im not sure why it doesnt allow me to tranfer it )

i know this is unrelated but does anyone know what i should check to fix the problem?

[oak light]

Support Ticket

We want to help you to the best of our ability, but first we have to ask and make sure you have taken the proper steps to installing SideStore before we can help.

Ensure The WiFi AND VPN Are On

Without WiFi AND the WireGuard VPN, SideStore cannot function correctly. Try toggling the VPN a few times.

Ensure You Don't Have AltStore

If you have AltStore installed as well as SideStore, you will only be able to install 1 or NO apps in SideStore!

Ensure Your Anisette Server Works

If you are using the official SideStore server you can check https://ani.sidestore.io/ in Safari for a text output.If there is no output, ping a Project Developer immediately!

**Make Sure You Didn't Use SideServer!**

If you used SideServer on Windows, SideStore will not be able to refresh itself, but other apps will install fine.

Provide SideStore Log Files or Screenshots

Please provide as much information about the error you are experiencing. You can send the minimuxer.log file from inside Files > SideStore as well as in-app screenshots, and that would help us diagnose your issues much faster!

Finally, The Hardest Requirement...

Patience! Please have patience with our Helpers and Developer staff, we are all open source maintainers who do all of this for free on our own time. Thank you!

[steel cypress]

did you trust the device on your phone?

[cyan knot]

Yes!

I tried everything

[steel cypress]

is there a reason you’re using command prompt instead of just clicking the exe?

[cyan knot]

It was in the YouTube tutorial