#Converter Firmware Update Stuck

20 messages · Page 1 of 1 (latest)

prime plinth
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I am currently updating the converter firmware. Unfortunately it seems stuck near the end. Waiting now since 15 mins. There is no cancel button or anything and I am afraid to brick it...what to do?

spice juniper
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You can unplug everything including power and usb from PC

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Then plug in USB back to PC

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It should allow you to retry firmware update

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BTW, Are you using public version of VIVE hub?

prime plinth
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Thanks for your fast answer. Yes, I am on the public version of Vive hub.

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Now after reconnecting I am trying again....but this

spice juniper
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Did u also disconnect the power source?

prime plinth
spice juniper
prime plinth
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yes, i disconnected everything from the converter

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should i do it again but wait longer?

spice juniper
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Can you check the device manager to see what name showed up when USB is in?

prime plinth
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should i see it here?

spice juniper
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all good?

prime plinth
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okay, disconnected again and waited a bit longer

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seems all good! yay! 🙂 Thanks for your help

spice juniper
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nice..

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enjoy