Eye tracking bug

[fallen schooner]

When I smile even though gestures are turned off and my eyes are fully open 1 eye closes whenever I smile I switched between 3 to 5 different avatars and they all did it I don't know why it's happening I don't think it happened in the last update thank you @mental grove thank you

[mental grove]

gotta see some video for better understanding

[fallen schooner]

How'd i do that it says the file is to big or would you want me to put it on my YouTube then send a link?

[mental grove]

That could be one way 🙂

[fallen schooner]

Okay thank you CT@mental grove

[mental grove]

Any luck on uploading the video?

[fallen schooner]

Oh shi sorry let me do that ima try to do it now before I gtg to school

[mental grove]

Take your time, just want to make sure we understand the symptom. Thanks

[fallen schooner]

https://youtu.be/pdT5XC8SOBA

There's the link hopefully it works

[mental grove]

No it doesn’t work. I dm you my Google account, might want to give access to me. Ty

[fallen schooner]

there ya go idk why whenever i move my mouth like that it closes my eye

[fallen schooner]

have you always had this issue?

I don't have issues smiling with my eyes open

[fallen schooner]

I just goy it with the newest update

It is and I've used like 7 of em

[fallen schooner]

Interesting, I haven't updated yet so that might be why

[fallen schooner]

Yeah idkk whyy

[stable stream]

Hey @fallen schooner Could you let me know the software versions you’re using? Specifically: 1. Focus Vision software 2. VIVE Hub version 3. ViveStreamingFacialTracking module

Also, if the eye tracking issue happens again, it would be helpful if you could send an issue report through VIVE Hub (version 2.2.5 beta). Just go to Settings > Advanced > Others > Report Issue. Thanks so much!

[fallen schooner]

Yeah sure I can do that

[fallen schooner]

Hey@stable stream

I updated it fully and I still got the bug

[stable stream]

I see😢 Could you report issue and let me know the trace number or DM me your reported email so that we can fish your ticket out?

[worldly aspen]

Not sure if you played it with glasses. I have ever met the similar problem because my glasses frame occluded the camera while I was smiling.
I just add the eye relief spacer then the problem can be solved.

[fallen schooner]

No

[fallen schooner]

I've fully updated aside from trackers, going into vrc later

I'll lyk if I have any issues with 1 eye being shut, should hopefully narrow down the causes

(since we're both on vfv)

[fallen schooner]

update: 0 issues in vrc on the latest firmware (my et works fine) hub beta 2.2.5 / vive module 1.7

[fallen schooner]

Yoo

[mental grove]

@fallen schooner have you tried to do eye calibration before the vrchat session?

[fallen schooner]

Yeah i did and it still dies it sadly @mental grove

[mental grove]

I see, coz we were only able to replicate the issue if we didn't calibrate the eye tracker when switching users.

[fallen schooner]

Oh ok I'll get face tracking again or try to im back on windows 10 now I missed it