Possible bug with room scanning process.

[wooden orchid]

List of Possible Occurrences (Post Provided by Community Member @crisp obsidian): #👀｜ult-tracker-3rd-party-pcvr message

Confirmed Occurrences
#👀｜ult-tracker-3rd-party-pcvr message
#👀｜ult-tracker-3rd-party-pcvr message
#👀｜ult-tracker-3rd-party-pcvr message

Users Affected

• @outer flame
• @solid fiber
• @ruby wraith
• @spare cosmos (Fixed with work around, not ideal: #👀｜ult-tracker-3rd-party-pcvr message)
• @paper herald (Maybe)

Issue

Listed users can not finish the mapping process due to the front top section (What the mapping tool interprets as the wall your "PC" is at) being poor. When some of the listed users tried setting what the trackers interprets as the PC to a different wall in their play space, it says that specific section of the room is now poor rather than the same physical spot that was previously poor. Some of the listed users are unable to use their trackers due to this issue.

Picture below for reference.

tl;dr: What is considered the "PC" side is always poor, even when the "PC" side is changed.

-# If you or you know anyone with this issue, please make a post here with information. This is not a thread for people having general issues with their map. Please only post in here if it is related to this issue. Pinning any new information from users that are confirmed to have this exact issue.

Anyone tagged in here, if you have more information, please post it here. If you can test some more and post some results here, please do so.

The more information that the HTC VIVE team can work with, the better.

@elfin radish @coral quest Whenever you have the time and you are in office, check this out. Please read main message.

I'm going to go for the time being. I'm going to be reorganizing and cleaning my office so my computer will be off.

I'll have my phone on me if needed, though I will be blasting music so I might not hear anything

[outer flame]

I have tried switching to 50hz as I'm in the UK
Tried connecting to a USB2 port
Tried repositioning the dongle and cradle
Tried changing the light conditions

None of these made any difference.

I am in a room with posters etc. on all the walls and a lot of detail to "latch on" to.

I have ordered a brighter bulb for the room as I am running out of options.

If there's any way to pull some logs I could do that.

[slow oyster]

I always had that one spot glowing red but It didn't matter and didn't interfere with my tracking but since the latest patches I can't finish the tracking map with it. I have a light standing on my desk that provides my room the needed coverage, I have tried setting it somewhere else which didn't work and gave the same problem, I can only finish the tracking map when I open my window blinds during the day which are right behind where normally the Light on my desk is.

[wooden orchid]

Ah, with yours it seems more like a lowlight issue or shadows..

Just looked at your post, it may be that.

[slow oyster]

Yeah I think that is the problem, still kinda mid that I can't fix it fully but I can work around it can't say it works fully yet since I gotta send in one of my trackers which aren't tracking at all even though the other 2 are

[wooden orchid]

I'll help you on your thread in a bit then, see if we can get something figured out.

Sorry, thought your issue was related at a glance.

[slow oyster]

It's fine, it seems similar but with my light setup it isn't

[spare cosmos]

I just tried my fix again, same conditions (I believe), and I got the red square again. I must have gotten lucky or made some change that I’m not aware of. Before I got the fixed map, I was able to create one even with the red square and I had 0 tracking issues.

[spare cosmos]

I’m going to try again and open my blinds and turn my LED lights off and see if natural light helps

[wooden orchid]

Is it always the same physical space or specifically what the tool considers the "PC" that is poor?

[ember orchid]

it appears to be if i face the wall of panels at all during setup

despite it saying the pc face is good, the vuts lose tracking in the space and i must face the opposite direction to my actual pc for them to regain reliably

[wooden orchid]

Ah, the bug I'm describing is where the software always says the PC side is poor, even when facing different physical directions when it asks to where your PC is.

[ember orchid]

ah, confused with a different issue then. would you like me to delete my post as to not cause confusion?

[wooden orchid]

Yeah, I'll bring up the issues with tracking on black surfaces elsewhere.

Again, apologies.

[ember orchid]

gotcha

[spare cosmos]

Just did it again with natural light and 0 LED lights (from my light strips) and I got this. The yellow area is an unlit area below my dresser and it usually always gets yellow anyways.

I'm unsure if this is really a height issue like I suggested (holding it higher than usual), or something to do with lighting or hardware.

[ember orchid]

as this appears to actually be a system specific issue rather than an issue with how the trackers actually perform, would it not be worth referencing basic hardware spec as well as software state, ie cpu gpu dram, winver and installed steamvr drivers?

[spare cosmos]

I find it weird a couple other people have the same issue and no matter what wall you face, that specific section is always red. Could be something not lighting related

[random plinth]

hmm... i dont wanna mess up my map but i remember having to rescan like 5 times because of this..
it was always weird to me cause it was on the opposite end of a place with a lot of shadows and the trackers have a lot of issues tracking there, but never at the front..
i'll see if i can get anything from this. always thought it was a "me problem" with my space

[wooden orchid]

Is it always the same physical space or specifically what the tool considers the "PC" that is poor?

[spare cosmos]

||For me it was the tool, I tried multiple different walls and each time it was what it interpreted as the PC.||

[wooden orchid]

I saw it was with yours which is why I haven't asked.

Yours and waffle's messages made me post this. lol

[spare cosmos]

Apologies

[wooden orchid]

You're good, you have nothing to apologize for.

[wooden orchid]

That may be coincidence. I don't think light should affect that.. I could be wrong though.

You did the same step where your tracker was lifted higher along with natural light or just natural light?

Also I do got to go now and get my office cleaned. I'll respond to further messages in a bit.

[random plinth]

had to try because i didnt believe i did. but yep, the physical space doesnt matter
now i gotta figure how to map this out again

[wooden orchid]

Ah, apologies

[spare cosmos]

Lifted and natural

[wooden orchid]

Probably just got lucky with lifting it.

I doubt the natural light made a difference unless your room's lighting is bad but, I could be wrong.

[crisp obsidian]

For particular users, particular problems, setting the chest height to a much higher spot in the mapping process actually help stuff.

[crisp obsidian]

For example: #👀｜vive-ultimate-tracker message

[wooden orchid]

Another user with this issue: @ruby wraith

[supple orbit]

Iv also had this issue with scanning

[wooden orchid]

@compact lagoon this message right here

[solid fiber]

when i lifted it up it worked

no longer red

been using my trackers

though the left foot despite which tracker is there doesnt like tracking as well but thats probably smth else so whatever

[finite peak]

I haven't made a map in months but had to because of the new updates, I scanned my room 5 times and that same spot is always red. I've always been able to have perfect maps until now

[dense hemlock]

this bug is really frustrating and i hope an actual fix can get put out soon