VFV Speaker volume a bit unbalanced

[lilac sonnet]

im not sure if this is a problem with hardware, software of just the shape of my head, but when i tried the Focus Vision last night, i noticed the right speaker was much louder than the left one, and i couldn't find a way to edit the L/R balance in the sound settings. anyone know if there's a way to fix this? i tried adjusting the headset position in a lot of ways but that didn't work

i also dont know if the DP streaming feature has anything to do with it

[versed magnet]

Hi @lilac sonnet, if you don’t mind, could you share a bit more information so we can look into this further?

1. Does the audio issue occur only during DP streaming, or do you notice it in other scenarios as well?
2. When did this issue start? Was it after a specific action, like updating to a new version or starting a particular session?
3. Could you please check which version of Focus Vision you’re currently using? Also, what is the VIVE Hub version if this happens during DP streaming?

Thank you!

[lilac sonnet]

the audio issue seems to happen regardless if im running the streaming app or not, pretty sure i remember it being an issue even when i removed the cable

i dont know when exactly it started, but i began noticing it last night when clicking sounds for all apps were focused on the right ear regardless of where i was facing

and i was running the latest version of everything i could update. i dont remember the last version's number, but i updated it to 2.2.4a beta earlier today

[versed magnet]

Noted! Do you recall when you updated the software to version 7.0.999.192 (the latest)? Was it before last night when you first noticed the sound issue?

If you’re experiencing this issue now, could you also report it through VIVE Hub if possible? This will help us capture the logs for further investigation.

To report via VIVE Hub: go to Settings > About > Report Issue. A trace number will be generated once the issue is submitted; please provide this number so we can identify your ticket immediately.

Thank you so much for sharing this information with us!

[lilac sonnet]

i'll try it out next time i use it, but im pretty sure i updated everything to the most recent version when i got my headset and streaming cable working

[versed magnet]

Got it! We will take a closer look on this!
Thanks you for repotting. 🙏

[lilac sonnet]

ok this is interesting, today it was left ear focused, then after a restart, it was mostly balanced

starting to think there's some tomfoolery going on at startup which may or may not offset audio balance

[versed magnet]

Hi @lilac sonnet , you mentioned a few days ago that the audio was left-ear focused but mostly balanced after a restart. I hope it’s been working better since then. Has the issue occurred again recently?

We’ve been unable to reproduce the problem on our side, so any additional information from you would be very helpful. If you’ve already reported the issue, could you please share the **trace number **or the email used with me? This will help us locate your ticket and investigate further. If you haven’t reported it yet and the issue has reoccurred, could you kindly report it and provide the details?

Thank you so much for your support!

[lilac sonnet]

hai, completely forgot to get back on this, but yeah the issue still seems to be there, i've tried adjusting the headset in a bunch of ways, but im starting to think its just that the right speaker is just louder than the left one

i just wish there was an easy way to balance left/right audio without needing to run a CPU heavy equalizer in the background

also i reported it from my email [email protected] with the trace number

btw its an issue thats pretty much always happening now, so im starting to wonder if its just one of the speakers are just quieter like that

[meager folio]

Could you please submit the logs from the headset? VIVE Hub does not automatically collect logs from the headset for analysis. ty

[lilac sonnet]

How does one grab the headset log?

[meager folio]

Go to VFV settings menu → General → About → Report Issue. Enter your email address. For the description, simply write "Discord issue for CT" - this will be enough for me to get the log.

[versed magnet]

Hi @lilac sonnet Could you also try launching the VIVE Browser and playing any YouTube video to check the loudness of the left and right speakers before submitting the log? Let us know if the issue still occurs in this condition. Thank you!

[lilac sonnet]

I'll give it a try when i have time later

[lilac sonnet]

also i just sent one from the headset's settings menu

but i have a suspicion its just my head shape or ears not being entirely symmetrical, cause i remember i've always had a thing where VR headsets always sat just a tiny bit lobsided cause that was the most comfortable spot, but im not entirely sure

[lilac sonnet]

also yeah i just checked with other apps and modes, and it seems to still be happening regardless of the situation

[versed magnet]

Got it! Thanks for trying. Just a quick check—have you used the headset to report the issue yet? That way, we can look into the logs.

[lilac sonnet]

yea, i did a report from the settings menu in the home area