deluxe pack redeem issue

[heady lotus]

Hi there, I already own an XR Elite and tried to redeem the new deluxe pack - however something seems to have gone wrong.
I entered the serial numbers and email into the https://www.vive.com/us/redeem-deluxe-pack-accessories/ page - it gave me a link to claim the pack and emailed me the same link. However when I click the link it gives me the attached message. I have a feeling this is because I opened the US website from the promotional youtube video description while being a UK customer, so it has redeemed my deluxe pack on the incorrect website, and of course attempting to redeem it on the UK website now tells me that the serial numbers have already been used. I'd like to know if it's possible to get this sorted, thanks.

[heady lotus]

deluxe pack redeem issue

[fading current]

Hey, could you please contact UK support and provide your serial number? They will help you out.
https://contact.vive.com/hc/en-gb/requests/new

[heady lotus]

I've now put in a request with vive UK support. Thank you for pointing me in the right direction!

[plucky storm]

I need help with exactely the same issue but my problem is that i don't have the proof of purchase.

[noble mural]

For the XR Elite Deluxe Pack Promotion Claim, please ensure you use your correct regional link.
US: https://www.vive.com/us/redeem-deluxe-pack-accessories/
CA: https://www.vive.com/ca/redeem-deluxe-pack-accessories/
UK: https://www.vive.com/uk/redeem-deluxe-pack-accessories/
AU: https://www.vive.com/au/redeem-deluxe-pack-accessories/
NZ: https://www.vive.com/nz/redeem-deluxe-pack-accessories/
DE: https://www.vive.com/de/redeem-deluxe-pack-accessories/

[plucky storm]

i made the mistake of entering the us store and now it does not let me re-enter the serial number to the australian website. can you help on this?

[noble mural]

You'll need to contact the AU support. https://contact.vive.com/hc/en-au/requests/new