got a sticker instead of the paint.

[torn brook]

idk what is going on, but instead of getting the gray fox paint, i only got the sticker.

[knotty hinge]

I've had this happen too. I tried to skip the first gem sticker, but then got it instead of Swordstar, and now got Swordstar instead of Gray Fox paint. This is not what the scheduled event dates claim should be happening. I only really wanted the paint and skins and now I might not be able to get the last skin. (I'm on Xbox Series S, so it's not just a PC issue)

[night prawn]

Just to add (to help add more details to the case) that I'm a steam user and got the paint after completing the milestones. I've been doing the milestones as per their regular timeline so maybe the bug is treating the rewards as being linked sequentially.

[blazing mason]

Thanks for reporting this! I’ll pass it on to the team for investigation

[knotty hinge]

It's now after reset 4am, and I restarted my game. I'm gonna play 5 matches and see if it gives me the paint now

If it doesn't, it's just bugged sequential instead of limited time by dates

[knotty hinge]

I did not get the paint

Played 10+ matches

[dark cosmos]

i also got the primastic sticker and not the paint after 7+ game too ^

[knotty hinge]

It's clearly not working on the dates system it should be

[blazing mason]

I see. Could you please contact our Support team about this? If you’ve played the required 5 battles during the specified time period and still haven’t received the reward, our team can manually provide it for you
https://support.my.games/wrf_int/game/4903

[knotty hinge]

Just contacted support. Hopefully they can help, so I don't miss the last reward

[torn brook]

so which ID should be used for the support ticket?

[blazing mason]

You can check your User ID on the website, just make sure to log in with your platform account
https://warrobotsfrontiers.com/account

[torn brook]

thankyou

[dark cosmos]

i send a ticket too ^^ Thanks you Melissa

[tulip trench]

I had the same issue, made a ticket

[knotty hinge]

@blazing mason I never got a response from the support ticket. It's now almost 4am Jun 3 so it's time for the next reward. It's going to give me Gray Fox if I play today... I guess I need to contact them again and get them to give the next reward instead?

[blazing mason]

How long have you been waiting for Support to reply? Waiting times can vary depending on the number of tickets in the queue and may take up to a few days. Please be patient and wait for the Support team to get back to you. And avoid bumping your request by sending additional messages unless you’ve been asked to do so, as this can cause your ticket to be sent back to the queue

[knotty hinge]

Whoops. Well, I messaged them 22 hours ago, and just messaged them again because if they gave me Gray Fox, then I'd have 2 now, and it wouldn't fix the problem of being behind on the next sticker

So if it takes them 3+ days to reply, then they'll be behind by 2+ event items

Giving me a duplicate won't fix the backed up item queue bug, so hopefully they're aware of numerous people with this issue

[blazing mason]

No worries, you won’t receive duplicate rewards. If you played during the event period but didn’t get the corresponding rewards, the team will be able to check the logs and provide you with the correct ones. If the same issue happens with the next event, just feel free to update the ticket, mention that it happened again, and everything should be fine

[knotty hinge]

Well I play almost every day or two. I just keep getting the previous date period rewards. As long as I keep playing, I'll just end up missing the Void Wrap, which was the one thing I actually wanted

[knotty hinge]

@blazing mason I got Inverse Knight today, which means it skipped the Gray Fox paint. Idk what is even going on anymore. I guess they fixed the bug but I still missed the paint?

[blazing mason]

Yes, the team is investigating what happened, so please wait for our Support team to sort out the rewards you missed