**Please post here if you're having Cloud Saving-related issues.
Use the format below:**
Issue:
Screenshot/Video:```#[Archived] Update 20 - Cloud Saves
valid quiver
bitter thunder
Platform: Steam PC
Issue: No option to load cloud save
Screenshot/Video:
I only get the option to start a new game even tho the email in the cloud save tab is correct. I haven't played in about a year and have no local save due to my PC haven been reset. I have always made sure to save the cloud save before turning the game off.
shadow topaz
Lost 10k in my cloud save from switch to pc
gentle compass
Platform: Switch
Issue: With more than 1450 h playing this game I’ve lost all my progress when switching from PC to Switch! This was on December 5th, I contacted Gameloft but for now I have no response.
vivid crescent
Platform: Steam PC
Issue: No Saved game to return to
Screenshot/Video:
I can't load my saved game, the email address is correct. I even tried to verify files as I have seen one issue show as a solution, that didn't help. I have many hours of playtime and in game purchases.
pure light
Platform: Windows
Issue: Cloud Save isn't working. It says synced only when this pop up is on screen. It's just shy of 3 days, at this point. Local save is fine. I've rebooted my PC and my wired internet connection.. still won't save. Premium shop, events, dreamteams are all showing no connection issues.
Screenshot/Video: Attached
pliant vapor
Platform:PS5
Issue: not letting me login into my cloud save
Screenshot/video: I am trying to login into my cloud save from my new ps5 and its just letting me start a new game, which I dont want to do. I had previously open up my cloud save on my boyfriends ps5 account & my switch and everything worked fine
vapid plank
Platform: Xbox
Issue: trying to switch my cloud save from one account to another as I got a new Xbox and bought the game with my new account. When I login to my cloud save the only option is to create a new account.
pallid fossil
Platform: Steam/PC
Issue: I made sure everything was saved, but when I logged back in, a lot of quests reverted back to a previous state. I had already done Pumba's pottery class and talked to Scrooge about it (for example), but I have to redo the quest. The Forgotten's poetry quest also restarted. There are probably others, but I'm honestly feeling dejected at this point because I spent a session solely dedicated to knocking quests out..
fathom bridge
Platform: Switch
Issue: I can’t log in. It says it has connectivity issues, but my connection is fine. I’m confused about why it won’t work
hidden tendonBOT
Please do not share private information or player ID's in the bug forums.
iron minnow
Platform: Steam Deck
Issue: Can't connect to cloud saves - says no internet but I am connected and every other game can connect fine. This is the only game that has issues. The hotspot advice I've seen is not acceptable solution for me.
**Screenshot/Video: ** see attached.