**Please post here if you're having Crash related issues on PC.
Use the format below:**
Issue (Include Error Codes):
Screenshot/Video:```#[Archived] Update 16 - Crashes on PC
cobalt egret
full flare
Platform: Steam
Issue: I was talking to Jafar in Scrooge's shop and when I exited the conversation my character was infinitely running and then got stuck, I had to alt+f4 because the entire game locked up
neat barn
Steam, freeze up/glitch. Almost every time I go into the build menu with F, it freezes/glitches and I can't get back out. Or if I do get out, I end up in a view of whatever place I was in without my character in it and can't move. Menus won't even come up. Have to close from Steam and restart.
glacial zenith
Platform: Steam
Issue: Removed night thorns and my game froze*. I was able to still move my view-camera but I could not click anything, no menus popped up and I could not walk.
stable urchin
Platform: Microsoft PC Gaming
Issue: (No error codes given) Game crashed after fast traveling to Plaza Island as well as switching pages in the Star Path. Both only caused a crash once, though I've noticed consistent lag issues with both functions no matter the floating island or page before and after the crashes.
left cedar
platform: PC (xbox app)
issue: crashed twice within an hour. There has been a consistent lag with fast traveling and going in and out of my inventory, or out of the star path page. One crash was as I was coming out of the clothing editor, and the other was just as I was randomly running around cleaning my valley.
vestal crescent
platform: PC
issue: when i've been in furniture mode for a long time (maybe about 45 minutes?), when i press ESC to exit furniture mode, my game freezes and then it crashes.
stable urchin
Platform: Microsoft PC Gaming
Issue: (No error codes given) Game crashed after f...
Platform: Microsoft XBox PC Gaming
Issue: After the last crash of the star path, launching the game now takes upwards of ten minutes. It’s never taken longer than one minute before.
runic osprey
Platform: Xbox Pc, Issue: No error code. My game keeps freezing, it has froze 15 times today so far. Doing different things. Mining twice, talking to various characters anna elsa buzz, hanging out with Alice, opening the menu using P, doing various dreamlight duties and event duties, fast travel to islands once, fast travel to the bind, using my glider, and removing night thorns. Have force close DDLV all times.
unreal creek
platform: PC / Steam
issue: hanging out with alice, game crashed, and everytime I boot game now, it will load almost all the way, then crash before fully loading.
twilit spire
platform: PC / Steam
issue: Opening inventory, whether personal or astorage chest, will crash the game (freezing to desktop crash). Once in a while it will crash after picking up an object then opening inventory.
twilit spire
I really wish Gameloft would fix the inventory glitch. Its getting to where I pick up items or access my inventory, and things I had in there ARENT in there, so upon reopening inventory, BAM, game crash. Its happening like 4x a day.
bitter wadi
Platform: PC
Issue: game crashes when try starting the storybook vale dlc.
chrome pelican
Platform: Steam Issue: Jack skellingtons hoilday portal tree has been gone from my valley and inventory for the past three updates
burnt wigeon
Platform: Xbox PC
Issue: Player froze when removing inkie in SBV. Was able to move camera around, but couldn't do anything...only option being to force close
left cedar
platform: PC (xbox app)
issue: SOOO MANY CRASHES! most often related to opening the inventory. it's honestly so frustrating how many times a day my game crashes. especially when the last autosave was ages before the crash so I lose all my progress 🙃
tulip echo
Platform: PC / Steam
Issue: Opening inventory, whether personal or storage chest, will crash the game (freezing to desktop crash). Game also crashes just randomly when running around. I have updated my graphic drivers and such.
ivory herald
Platform : Xbox PC
Issue (Include Error Codes): my character freezes when I get rid of night thorns that spawn the coins for coin chests. I could move the camera, other characters were moving around me, but my character won't move and no keyboard prompts will work (inventory, pressing Escape, etc.)
lofty narwhal
Platform: PC
Issue: I get random crashes when accessing inventory. Seems to occur most frequently on a floating island or immediately accessing inventory after leaving an NPC house. I know it will happen when the first row of my inventory shows nothing. The game will freeze up and I'm forced to terminate the process.
night cape
Platform: PC/Xbox store
Issue: I was trying to complete a boutique challenge, and when I entered furniture mode, my game became soft locked. I could not move my camera, nor could I exit furniture mode. I did not try placing furniture as I was not close enough to do so, but I doubt that would have worked either.
unreal wadi
Platform: PC
Issue: I get random crashes when accessing inventory. Seems to o...
Also having this issue on steam deck.
upbeat sinew
PC/Steam
I gave Tiana a gift and after that I could do nothing but turn the camera. The game continued moving in the background while I was stuck waiting for Tiana's reaction for the gift (it never happened and I had to force the game shut)
night cape
Platform: PC/Xbox store
Issue: Going into furniture mode causes a soft lock. I know I already posted this issue, but I'm posting it again bc I previously thought it had something to do with the boutique challenge. It does not.
Note: It doesn't happen every time I go into furnitre mode, but it has happened twice in 2 days, and I don't even decorate unless I have a task to do so.
rigid sundial
platform: PC Issue: no error code, when i try to timebend, exit furniture or dress up more, my character freezes and i cant press any buttons, walk, go to the menu or anything, i have to force close the game with task manager
sage sedge
Platform: PC Issue: I just crash here, no esc, no menu, nothing... all time i have this freezes and i have to close with task manager
tulip echo
Platform: PC/Steam Issue: Game freezes suddenly when doing any tasks, duties, quests or just running around. This happens randomly and multiple times. Its been an issue since last update, I have updated all of my graphic drivers etc.
civic zealot
platform: PC/Steam
issue: Game crashes on start up on the first Disney screen
tulip echo
Platform: PC/Steam Issue: Since the last update, my game freezes and crashes every time I open the backpack/Inventory few times.
thin bobcat
Platform: PC / Steam
Issue: I've encountered this crash twice now, once yesterday and again today. The both involve strange inventory issues so I'm assuming they're the same bug.
The first time, when I opened my inventory, it showed my items but was missing about half the slots. I closed my inventory, then re-opened it again. All my inventory slots were showing this time, but half of my items were duplicated in the bottom row. Then my game froze and I had to force-quit. I did not grab a screenshot during this crash.
This time, when I opened my inventory, it was empty even though I am holding items. I closed my inventory, re-opened it, and it was still blank and then the game froze and I had to force-quit the game.
jolly dragon
Platform: PC/Game Pass
Issue: crashing upon trying to access inventory. I've had the game crash twice yesterday (and posted it in the wrong thread my bad), both while just going around doing my regular tasks. The second time the game crashed, I was in the Rift in Time DLC area trying to set up a new plot of land for farming (I've been working on reworking my setups for ingredient gathering), and I opened my inventory, half the items in there were gone, and the game randomly decided to crash. And when I booted up my game again, it had undone all of the most recent terraforming I'd done.
Edit May 14th: another crash while trying to open my inventory
winged granite
Platform: PC/Steam
Issue: Severe lag or freezing when accessing inventory. I've noticed lag when first accessing my inventory or a storage item in a given play session for a while now, but today was the first time it froze up, requiring me to crash out of the game. I'm posting here since while it's not technically a crash, I'm seeing others with similar issues here.
twilit spire
My game crashes once I lose the top line of inventory IF I close it then open it back up. To stop this from happening I have been immediately leaving the game (menu OR exit) and I allow it to save. Upon re-entry I am back where I left off. One thing I noticed is this happens to ME whenever I sell something to Goofy's stall then on inventory opening my top line is gone.
hoary summit
Platform: PC/Xbox
Issue: crashing at the beginning of the first loading screen. Disney logo appears, the Gameloft logo then few seconds and it crashes. It happened just after the last Windows 11 update. I uninstalled completely the Nvidia drivers using DDU, reinstall the drivers (windows has a tendency to install mess up with GPU drivers during an update). Uninstalled and reinstalled the game.. nothing changes. Other games work fine now.
Please find the logs attached.
There are a lot of lines showing :
The referenced script (Unknown) on this Behaviour is missing!
The referenced script on this Behaviour (Game Object '<null>') is missing!
There are also lines that show :
A scripted object (probably Mdl.Cheats.CheatNpcs?) has a different serialization layout when loading. (Read 44 bytes but expected 88 bytes)
Did you #if UNITY_EDITOR a section of your serialized properties in any of your scripts?
gentle sedge
Nearly every time I'm hanging out with Aladdin the game crashes. During mining, the game freezes very consistently. Been happening since the Cheshire Cat event ended.
nova otter
Issue (Include Error Codes): It doesn't give me an error code - it's happening as the load bar starts loading just as I start the game up. It immediately shuts down. I was playing every single day just fine until about 2 weeks ago. I have tried everything to get this to work again, but it won't load. I've lost time on the Star Path and the store and doing the weekly entry for the moonstones - I haven't uninstalled because I am not sure if I will lose everything and have to start over.
Screenshot/Video:` Not able to get a screenshot/video, not able to flip over to the screenshot tab on PC to load video recording option while game is loading nor will it stay open while I load up.
gusty goblet
mine does the same thing... I use xbox on my pc
nova otter
mine does the same thing... I use xbox on my pc
It's so annoying! It worked just fine until 2 weeks ago. I have no other way to play unless I buy the game all over again for xbox on PC and start over 😦
dusty trout
It's so annoying! It worked just fine until 2 weeks ago. I have no other way t...
Likewise.. Even more fun it's happening on my wife's PC, but not mine. She's also using the XBOX Gamepass interface. Exact same as your video.
(and we've tried pretty much everything.. Noted, though, that every time she tries to "Repair", it seems to want to repair one file, every time. Apparently not repairing it, though.. )
dim moth
Platform (Microsoft Store, Steam, Epic): Steam
Issue (Include Error Codes): Game freezes when I enter my inventory and I have to manually close game. I will open my inventory and notice a couple things missing or moved around and that's my indicator that its about to happen. This only happens when I'm in my house dropping off items for storage (Apologies for the length of the clip, It's only about the last 10-15 seconds)
obtuse sapphireBOT
These forums are for reporting specific bugs only, they are not discussion spaces and you will not receive a reply here from Gameloft. You will need to contact their Customer Support team via the QR code in-game - settings - help if you need a response.
If you would like other assistance with the game, please use #dreamlight-help
unkempt hornet
Platform (Microsoft Store, Steam, Epic): Steam
Issue (Include Error Codes): Game Freezes whenever I attempt to open my mailbox.
I started playing again after a while and was greeted to a notification on my mailbox, where I had multiple pieces of mail with gifts from villagers. I had begun redeeming said mail, and taking the gifts into my house to sort into their respective storage. When I returned, there was no longer a notification of unopened mail and when I attempt to open my mail, the game's logo spins a few times before crashing
unkempt hornet
Platform (Microsoft Store, Steam, Epic): Steam
Issue (Include Error Codes): Gam...
Resolved this myself. Changed language to Italian in main menu the booted up the game and browsed though the moonstone store. Opened mailbox and it worked.
Returned to menu, changed language to English and it now no longer crashes. I've since rebooted the game completely and it now works without any issue.
ruby roost
Platform: laptop, Steam
Issue: Game froze while using my pickaxe to hit a large rock in forest of valor, hanging out with Scrooge, resulting in a blue screen. Blue screen then opened bios and only way to exit bios was a reset. Will try the game again later this afternoon ☺️
spare igloo
Game has been glitching off and on and only got worse as I dug holes now I can't move my mouse around without the game freezing/glitching. Tried restarting game and changing graphics settings and nothing has helped*actually found what I think is a glitch on plaza island. That issue I was having only happens in one particular spot on floating island and it's in the top corner on a left
past saddle
platform: PC/Steam
issue: Game crashes randomly when attempting to pick up an item (memories mostly)
tough sedge
Platform:PC/Steam Issue: game crashes during loading screen anytime i leave my house or scrooges shop or remy's resteraunt in storybook vale.
young mirage
Platform: Steam
Issue: When interacting with the world the graphics are very laggy and freeze/stutter/glitch constantly. Moving around, using furniture mode, inventory, and changing outfits all lag and have stuttering graphics. When going into the menu to access collections, events, map, etc. there is no lag and everything moves seamlessly have closed game and reloaded multiple times, backed up files, and verified file integrity via steam.