[Archived] Update 14 - Premium Shop Issues | Disney Dreamlight Valley | Page 1

peak talon Nov 20, 2024, 11:10 AM

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**Please post here if you’re having Premium Shop related issues.

Use the format below:**

Issue:
Screenshot/Video:```

peak talon Nov 20, 2024, 11:10 AM

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peak talon **Please post here if you’re having Premium Shop related issues. Use the format...

obsidian elk Nov 20, 2024, 3:04 PM

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Like last time, the new tool does not have ANY skins from any of our previously purchased tool packs. This kind of under-implementation really diminishes the perceived value of both the DLC and the tool packs themselves. It just feels like it should be more of a priority, rather than feeling like a begrudging addition that you wanted to charge more moonstones for but couldn’t.

jade kiln Nov 20, 2024, 4:58 PM

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Platform: PC
Issue: I just bought this and exited the premium shop and it appeared here

tawny vale Nov 20, 2024, 5:01 PM

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Platform: PC (steam)
Issue: Shop preview items are underneath the actual camera angle (or in the house case too zoomed in), not showing up due to it
Screenshot/Video:

shut fractal Nov 20, 2024, 6:46 PM

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Platform: switch
Issue: the recommended section is showing already owned items again. The house skin is the second week in a row its been there and i bought it at least a month or so ago

violet island Nov 21, 2024, 1:11 PM

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tawny vale Platform: PC (steam) Issue: Shop preview items are underneath the actual camera ...

Reporting the same for Mac

half rune Nov 24, 2024, 4:18 PM

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Platform: PC/Steam
Issue: Bought tool set from premium shop, is missing the skin for the new tool

cosmic marlin Nov 25, 2024, 2:17 PM

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Platform: PC
Premium shop doesn't show the items correctly, they are off the screen or they are too large to be shown.

tawdry jetty Nov 26, 2024, 5:02 PM

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Platform: STEAM
Premium shop doesn't show the items correctly, they are off the screen or they are too large to be shown.

void anvil Nov 27, 2024, 3:01 PM

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Platform: PC
Issue: I keep getting the same 4 items, it’s been over a month now.

inland walrus Nov 27, 2024, 3:14 PM

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Platform: PC (steam)
Issue: Shop preview items are underneath the actual camera angle

hearty kayak Nov 27, 2024, 5:20 PM

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Platform: PC (steam)

Harvest Celebration Centerpiece does NOT fit on top of the table:

urban garnet Nov 27, 2024, 6:02 PM

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Platform: PC
Issue: I keep getting the same 4 items, it’s been over a month now

heavy forge Nov 27, 2024, 6:04 PM

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Platform: PC
Issue: Recommended items not changing
Screenshot/Video: I'm not sure if its been two or three weeks, but these items are the same

quartz vortex Nov 27, 2024, 6:52 PM

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Platform: PS5
Issue: Harvest Celebration Centrepiece does not snap to the table — can only be placed on the ground.
Screenshot/Video:

cobalt geode Nov 27, 2024, 9:29 PM

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Platform: PS5
Issue: the “harvest celebration centerpiece” does not place on tables even though it’s literally called a centerpiece.

heavy forge Nov 27, 2024, 11:35 PM

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Platform: PC
Issue: All my flowers are down the bridge and I can´t reach them or move, have to always force de close tab
Screenshot/Video:

neat glen Nov 27, 2024, 11:55 PM

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inland walrus Platform: PC (steam) Issue: Shop preview items are underneath the actual camera ...

Same for PS4

inland walrus Nov 28, 2024, 12:02 AM

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half rune Platform: PC/Steam Issue: Bought tool set from premium shop, is missing the skin...

Some tool set's dont have this new one yet. Because it came before dlc, this is second time when you can buy it in premium shop. You need to check what is includes in tool set bc now I have tools set and also do not have new tool bc it old skin set

modern cedar Nov 28, 2024, 8:20 AM

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Platform: PC
Issue: all items aren't visible, as they're under the frame, for example Capybara isn't visible at all, from me I at least see head.

shell heath Dec 4, 2024, 2:57 PM

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Platform: PC (Steam)
Issue: Item preview doesn't how things properly. They seem to be gigantic or just not in frame...

swift jewel Dec 4, 2024, 3:39 PM

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Platform: PS5
Issue: Recommended tab has been the same for me for about 4 weeks now even through the Trello board says the issue has been fixed

shut fractal Dec 4, 2024, 5:16 PM

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System: switch
Issue: 3/4 items in recommended are the same as last week (one of which i purchased). Please get this together. Its so disappointing

woven valve Dec 4, 2024, 6:41 PM

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Platform: PS5
Issue: Same issues others are having with item visibility in the shop.

rn_image_picker_lib_temp_616133d8-73c0-4818-ad98-55f0259c1541.jpg

urban moat Dec 5, 2024, 6:01 PM

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Platform : I assume all
Issue : preview of items have been broken for awhile

ionic charm Dec 5, 2024, 6:16 PM

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Platform: Switch Lite
Issue: The recommended section has not changed for me. It has been the same since the second or third week after the Recommended tab was added. My friend who plays on a Switch does not have this issue and they get recommendations that I do not have.

deft moon Dec 6, 2024, 4:06 PM

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**Please post here if you’re having Premium Shop related issues.

Use the format below:**

Issue:Premium Shop Displays
Screenshot/Video:```

viral knot Dec 7, 2024, 6:20 PM

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Platform: PC - Steam
Issue: All Item Views are extremely zoomed in.

fast marsh Dec 11, 2024, 2:21 PM

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Platform:Xbox
Issue:Recommended section is showing the same items since the last update. It didnt refresh with the weekly shop refresh. (Update: It worked when launching the game on xbox console instead of through the game pass).

tough comet Dec 11, 2024, 3:22 PM

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Platform: PS5
My reccomended hasn’t changed…
Since updated last time.
Can we please get a hot fix for this was looking forward to buying some new stuff

pastel gull Dec 11, 2024, 3:58 PM

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Platform: Steam/PC
Recommended section of premium shop still showing last weeks items.

swift skiff Dec 11, 2024, 4:13 PM

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Platform: PC
Recommend section of premium shop did not reset.

cyan heron Dec 11, 2024, 4:26 PM

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Platform: Steam and Xbox App (PC)
Issue: The recommended section of the premium shop still shows the same items as last week.

Can we please have a hotfix? 💜 😔

sinful schooner Dec 11, 2024, 6:17 PM

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Platform: PS5
Recommended section of premium shop still showing last weeks items.

tame kraken Dec 11, 2024, 7:44 PM

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sinful schooner Platform: PS5 Recommended section of premium shop still showing last weeks items...

Same issue for me!

Platform: PS5
Issue: The recommended shop was working normally for me up until the last update 4/12, since then it's been stuck on the same items.

cyan ingot Dec 11, 2024, 10:13 PM

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Platform pc/xbox
issue : items are all zoomed in

exotic ridge Dec 11, 2024, 11:22 PM

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Platform switch having an issue while doing rapunzel level 10 quest Home is where the art is it tells me to go talk to Eve i talk to her but nothing shows up

thorny junco Dec 12, 2024, 2:35 AM

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Platform: xbox
Issue: items appear zoomed in when click to view.
Video:

tough comet Dec 12, 2024, 4:07 PM

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Platform : PS5
Can we PLEASE get a hotfix for the reccomended being the same!

solid silo Dec 12, 2024, 4:07 PM

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Platform : Ps5
Issue : Red Merlin no longer does his special animation when we take a photo together 😭 confetti and snowflake.
First screenshot in 2022 and now

icy cliff Dec 13, 2024, 11:11 AM

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Platform: PC Issue: same issue that happend before to scrooges store before

still sequoia Dec 14, 2024, 6:06 PM

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Platform: PC
Items in Premium Shop are zoomed in and can't actually be viewed in the menu

wooden arch Dec 16, 2024, 3:30 AM

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I just got the festive Ornament set… Some how the fountain is in my living room and I can’t remove it. 🤣

foggy hollow Dec 17, 2024, 5:11 PM

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Platform: PC (Gamepass)
Recommended section is showing the same items since the last update. It isn't refreshing

low geode Dec 18, 2024, 2:17 PM

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Platform: ps5
Issue: recommended section of the premium shop hasn’t changed for about a month now…I’m wanting to be able to spend more money and get more items I don’t have but I can’t if the recommended section doesn’t refresh

candid hollow Dec 18, 2024, 3:33 PM

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Platform: PC/Steam
Issue: items are too large for me to view in showcase mode

light aurora Dec 23, 2024, 9:11 PM

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Platform: SWITCH
Issue: moonstones disappeared!
I had over 8k moonstones and after I bought the Festive Market Bundle, which should have been 1750 moonstones, my balance depleted to only 610!

hearty island Dec 25, 2024, 2:14 PM

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my recommended premium shop section is always the same items for like 3 weeks 🥲i am so sad i cant get another item!😭

low geode Dec 28, 2024, 12:21 PM

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Platform: ps5
issue: recommended section STILL isn’t refreshing weekly 😭

void anvil Jan 1, 2025, 10:34 PM

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Platform: PC
Issue: Recommended section has been the same for over 2 months now 😢 so disappointing, there are so many items I’ve been looking forward to getting, and I’m willing to spend money on this game but I keep getting the same 4 items. Will this ever get addressed or fixed?

sonic prism Jan 2, 2025, 2:21 AM

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my recommended items are broken and have not changed in a very long time...

gritty bluff Jan 9, 2025, 10:27 PM

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Issue: I began playing in Nov. 2024 and my recommended section has NEVER changed.
Platform: PS5

toxic harbor Jan 10, 2025, 9:30 PM

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Issue: the character skin for A Very Goofy Conductor should have black shoes. Any conductor showing up to work in brown shoes would be immediately sent home. The rest of it is all lovely and accurate, which makes the shoes stick out even more :/

terse arrow Jan 15, 2025, 10:25 AM

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Xbox
Purchased “Scholarly Baby Dragon” from premium shop however item is not in companions to be equipped.

round karma Jan 15, 2025, 5:26 PM

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xBox/PC
Issue: I bought Starlight House bundle, and i got everything else but Basic Lounge Chair. And it was the reason why i bought it now 🤣

vagrant chasm Jan 15, 2025, 5:30 PM

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PC - Issue: Recommended items in Shop are not changing weekly. It's the same 4 items.

rancid arch Jan 15, 2025, 5:45 PM

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Platform: Nintendo switch
Issue: my shop keeps rotating with the same few items over and over again- gingerbread rabbit, a set of wings, a costume that's typically the megara dress, and the desser palace. The people I play with, also on switch, can get many, typically multiple houses in their stores when I'm lucky to get a different outfit. I got the Elsa alternate outfit two weeks in a row, back to back.

vale plaza Jan 16, 2025, 6:10 AM

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Platform: PC (via XBox GamePass)
Issue: Recommended section of the shop is not changing and has not for several weeks. Even tried buying one of them items and the purchased one didn't cycle out either. Really frustrated as I want a chance to get Figaro.

copper crag Jan 16, 2025, 1:58 PM

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Platform: Switch
Issue: I attempted to purchase Goofy's Moana Stall but it gave me an error. Now it says I can't purchase it because I already own it, but it did not take any moonstones and it is not in my inventory.

Got this back from Customer Service:
Thank you for reaching out to us!
We are sorry to hear that you faced this issue.

Our development team is already aware of this issue, and they are working on it.
Please rest assured that we are doing our best to implement a quick and effective solution.
Unfortunately, it is a complex process that needs time and care.

Thank you for your patience and understanding!

If you have any other questions, feel free to contact us.

copper crag Jan 19, 2025, 1:51 PM

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copper crag Platform: Switch Issue: I attempted to purchase Goofy's Moana Stall but it gave ...

Just an update that Gameloft resolved this one for me. I now have the Stall and my moonstones are correct

hearty sequoia Jan 20, 2025, 12:34 AM

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Hello! I bought 200 tokens with moonstones and they just vanished but I still am down 200 is there a way to get it back?

west merlin Jan 20, 2025, 10:12 PM

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Platform: PC (Steam)
Issue: I purchased the Starlight House Bundle but did not receive all of the items. I am missing Belle's green gown and the basic lounge chair. I have everything else.

brazen dock Jan 23, 2025, 12:55 AM

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Platform: Xbox
Issue: After purchasing a premium shop item, the game freezes and I have to restart the game. Not a super big deal, but I just had to do it twice.

rustic oak Jan 23, 2025, 2:12 PM

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I brought the companion pirate parrot for 1750 moonstones but i can't find it in my inventory

nimble brook Feb 1, 2025, 1:45 PM

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Platform: Xbox One s
Issue: After purchasing a premium shop item the game freezes, the music still plays but the controls do nothing, and I have to restart the game.

lime sandal Feb 2, 2025, 1:20 AM

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Platform: PC
Issue: bought moonstones but cant access them in game
Screenshot/Video:

solid jay Feb 11, 2025, 4:14 PM

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Platform: PC
Issue: My recommended shop has never changed since it was added. It has been the exact same every single week.

raw lion Feb 13, 2025, 2:37 PM

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Xbox Gamepass
Premium shop recommended not refreshing.

Ive had the same 4 things in the recommended section for the last few months. 2 of which I own 😞

runic remnant Feb 19, 2025, 4:22 AM

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Platform: PC -Steam
Issue: Just bought Tiana tool set that popped up in my recommended. Looking at the hourglass tool, there are "firefly" effects around the actual top hourglass part, but the hourglass itself is not lit up. (Not sure if this was intended this way as the bottom has the "firefly" effects and does light up, as well as it seems anywhere the other tools have these effects - they light up in that spot. )
Screenshot/Video:

timid barn Feb 19, 2025, 4:17 PM

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Platform: PS5
Issue: recommend section in premium shop hasn’t been updated for 2 weeks and showing the items that i already own.

gritty loom Feb 19, 2025, 11:58 PM

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Platform: PS5
Issue: recommended section didn't refresh

#[Archived] Update 14 - Premium Shop Issues