[ARCHIVED] Update 5 - Premium Shop Issues

[proven isle]

**Please post here if you’re having Premium Shop related issues.

Use the format below:**

Issue:
Screenshot/Video:```

[lapis vector]

Platform: switch
Issue: after purchasing Wall-E's quest/outfit in the premium store, the red "new item" dot does not disappear and there is still the option to purchase (but the quest is active).

[next turret]

Platform: PC Steam
Issue: item stop is STILL not working. It's been a month! Seriously fix this! And NO i did NOT change my PC clock, it's been on network time forever.

[knotty kernel]

Platform: PC (Steam)
Issue: Premium shop says "Sorry something went wrong... The store is currently unavailable. Please come back later." I have been receiving this message since the last update with Simba and it has not resolved. I have not changed my PC clock, with the exception of Daylight Savings Time, so that is not the issue. This is ridiculous to have it be broke this long with no idea when it will resolve or if it even will resolve.

[naive bear]

Platform: Xbox (PC) Gampass Issue: Same problem i have had since Update 4 (if not before). Shop does not work. Put a ticket in, Gameloft says I time traveled, which I didn't except for Daylight Savings Time. I even put the time back to what it was before the "change" and it did not fix it. Would love to have the option to buy premium things.

[sonic fractal]

Platform : Nintendo Switch
Issue : Dapper WALL-E Dream Bundle purchased and says “Owned” but nothing changed or available and still shows red dots and price.

[latent scaffold]

Platform: PC (Gamepass)
Issue: Still cannot access the Premium store. Has been going on since Update 4. Also have never changed my time or date settings aside from the automatic daylight savings change. Really upset because they've released so many new Premium things that I don't have the option to buy, and appear to have no interest in fixing this bug.

[ancient arrow]

Platform: Switch
Issue: The Wall e Dream Bundle has a red dot by it that won't go away and it is very annoying.

[gloomy tinsel]

Platform: PC/Steam
Issue: Trouble connecting to the premium shop even though i have a strong internet connection
Screenshot:

[haughty osprey]

Platform: Xbox
Issue: still unable to use premium shop, "something went wrong". No time travel and fully synced to cloud

[iron hound]

Platform PC steam Issue Purchased dapper Wall- E dream bundle and did not get the player clothing. I recieved the Wall-E skin and the quest. Also, the red dot that indicated I don't own it won't go away.

[snow coral]

Platform PC - Steam
Issue: STILL cannot connect to the premium shop. I have not been able to since it's inception, this is egregious. It's the same for both the Premium shop and the Moonstones. To say I am disappointed is a vast understatement. And NO, I have never adjusted the time on my machine, the only time changing that has happened was Daylight savings time, and that my machine handles internally.*

[tough seal]

Platform: PC/Steam
Issue: same as above. Item store will not load. Says “Something went wrong…” been having trouble for months.

[unborn creek]

Platform: PC/Steam
Issue: Same issue as everyone else here. Item store and moonstone store wont load. This happened right after updating the new fairy godmother update. It was working perfectly before I clicked update. I tried uninstalling and reinstalling and that did not fix it. I only own the game on PC though steam and I have never even touched the clock/time settings on my computer. I bought moonstones before this happened and now can't even spend the rest of them!!

[ebon mortar]

Platform: PC/Steam
Issue: I purchased the Wall-E Dream Bundle yesterday. Shows I own it, but for some reason the red dot just won't go away. I've looked at it, switched to the other tabs in shop and then back. Even today, it's still showing there is something I haven't looked at and says it's the Dream Bundle.

[charred socket]

I have the same exact issue but on my Switch

[regal galleon]

Same issue on PC via Xbox

[small frigate]

PC: Please make the red dot on the Dapper Dream bundle go away after it's been observed.

[gritty lion]

Platform: PC Steam Issue: the orange dot for the wall.e bundle isn't going away in the shop

[remote scarab]

Same issue on steam deck

[fleet stag]

Same issue on Switch

[dark tinsel]

Same issue on PC and Steamdeck. Both have time auto-synced but I have tried re-syncing it anyway and that made no difference. I am also trying a reinstall as I type this but based on the last time this happened (after the simba & nala update), i dont think that will work either. This happened immediately after installing the new update on the 7th, my shop was working literally the day before.

[gusty bolt]

Platform: PC/Steam
Issue: I can't justify buying more moonstones for the premium shop as long as Scrooge Treasure Hunt Part 2 is broken and doesn't recognize that I have already used the map in my inventory. (It still says "focus on the item in your inventory." This is blocking me and other players from accessing the orange potato and likely more important content in the future. We would have to be insane to buy more moonstones until this is fixed. Since you won't even acknowledge the issue, you have not shown the good faith needed to warrant further purchases. In short, you can't be trusted when you leave a game-breaking bug for almost a year/permanently.

[gleaming blade]

Platform Xbox series S/Gamepass. I don’t know if the premium shop is the same as the item and moonstone shop but if it is i haven’t been able to access them since about midway through update 4 i just didn’t put two and two together and realize these could be the premium shop until today. I can access star path but everything else it just says something went wrong. The store is currently unavailable. Please come back later

[viral night]

No item shop still for me, been months. Have never time travelled! Can't see wall-e purchase bundle either or moonstones page

[dark tinsel]

Just adding my screenshot because apparently I forgot. I cant access moonstones or description either. This is after reinstalling on my PC. Same issue on my steamdeck. I havent messed with the time on either if my devices.

[little owl]

Not really an issue but it's driving me nuts. I can't get rid of the red "new" button on the premium shop Wall-E bundle.

[viral night]

My errored item shop page. Can't access Wall-e quest, which I really want to be able to purchase !

[swift finch]

Red dot won’t go away even after purchasing wall-e’s new outfit. That red dot is driving me crazy. I also wish there was a way to know how long items in the premium shop are going to be available if they’re not going to come back.

[ebon stag]

Platform: Switch
Issue: Item shop not available. Says: "something went wrong... The store is currently unavailable. Please come back later."

This has been happening for over 24 hours now. I've apparently missed out on getting the Dark Castle skin for my house because of this. 😫

[median magnet]

Platform: Switch and Windows Issue: I purchased the Walle dream bundle, I got the Walle skin, and I played through the entire quest line and I didn’t receive the player clothing and accessories.

[fluid oyster]

Platform: PC (Steam)
Issue: Premium shop says "Sorry something went wrong... The store is currently unavailable. Please come back later." I've had the issue for a few months now, since a few updates ago. Never touch the clock on my pc. Never time traveled. I've emailed, they only told me that it's an issue with time traveling. But I haven't time traveled. Again its been months. :^(

[static ice]

Platform: PC (Steam)
Issue: Not sure if this counts but Premium Shop's Nefarious Pickaxe's swinging effect color doesn't match. It should be bright green instead of yellow.

[lean stirrup]

Platform: Switch
Issue: Scrooge Outfit purchase issue. Failure to purchase twice, already own outfit. Outfit not purchased when you go to the character screen to equip it. Took moonstones twice. =[
Screenshot/Video:

[grand delta]

`Platform: Switch
Issue: Purchased Scrooge’s summer outfit and it will not let me put it on him. I click on the choice then click select and it just closes the screen without dressing Scrooge.
Screenshot/Video:

[torn sparrow]

I have this problem too!

[storm wagon]

Platform: Xbox game pass ( also bought game )
Issue: unable to use premium shop, "something went wrong". No time travel and fully synced to cloud.

[glad lily]

Platform: Steam and Steam deck
Issues: I have never been able to access the premium shop on the Steam version both on PC and Steam deck. I have never time traveled and live in an area that does not observe daylight savings so time has never changed on my PC.

[copper wren]

Platform: Xbox X
Issues: I have never been able to access the premium shop on Xbox X. I have never time traveled. I live in an area that does not observe daylight savings so the time has never changed on my device.

[wispy jackal]

I’ve emailed you about this nothing back my mom has reached out to you have autism not afford moon stones the task are mega hard this time round for the star path 7 gift 🎁 moon stones and premium items too high have autism we have sent emails no response

[proper bronze]

Platform: PS5
Issue: When using the nefarious fishing rod, it causes my player character's foot to have the green particle effect instead of the rod. It's hard to grab a screenshot of.

[slim glade]

Platform: Switch
Issue: Can’t access the shop items. Everytime i go to the tab says something went wrong. I’ve closed the game. restarted my switch, still nothing. Please help i want that turtle orange critter 😭😭😭😭😭

[sharp thunder]

Platform :PC
issue : new sweat house apears to have a back door like the purple cottage but the sweat house door dosnt work or register

[rough temple]

Platform: PS5
Issue: I have 19.270 moonstones, but I can’t buy these items “Touch of Arendelle Corner”.
I just bought the “Palace” and “Touch of Arendelle Kitchen” without any problems.
But I get this error code: Purchase Error #11 - The local price does not match the server price.

[woven rock]

Platform: PC (Steam)
Issue: I have 11,920 moonstones and it will not let me purchase the Touch of Arendelle Corner. It says "Error #11. The local Price does not match the server price"

[violet pier]

Platform: PC (Xbox PC GamePass)
Issue: Premium shop purchase error #11 - I get this error when trying to purchase the premium shop item: Touch of Arendelle Corner for 1200 moonstones. Says "The local price does not match the server price."
Screenshot/Video:

[split hinge]

Platform: Mac I get this error when trying topurchase form premium shop.

[quartz echo]

Platform: Nintendo Switch and Xbox
Issue: Premium shop purchase error “Local price doesn’t match server price”
Screenshot/Video:

[lean trellis]

Platform Nintendo Switch
Issue: Trying to purchase the Touch of Arendelle Corner. I have enough moonstones. I get the error “The local price does not match the server price.” I was able to buy the Touch of Arendelle Kitchen successfully.

[untold canyon]

Platform: Nintendo Switch
Issue: Seems like I’m not the only one… I can’t buy the Arendelle Corner Set as it continuously shows the error that the local price does not match the server price.

Edit: According to the wiki it was originally offered at 750 moonstones!
Hope the shop will reflect the 750 price later this week because… you can’t charge us 1200 mere weeks later for the same items. 🤨

[hoary oak]

Platform: PC, Xbox Game Pass

[drifting wing]

Platform: PC, Steam
Error:Trying to buy Touch of Arendelle Corner. Already bought the "Touch of Arendelle Kitchen" set and am hoping to get the corner set to match but its giving an error message.

[magic mist]

Platform: PC Xbox
Issue: Trying to purchase Touch of Arendelle Corner, and get an error message that says, " The local price does not match the server price." I hope it can be fixed before it goes out of the shop so I can complete my kitchen.

[lament geyser]

Platform: PS5
Issue: Unable to purchase Touch of Arendelle Corner. Same error message as others are getting. “The local price does not match the server price.”
Completely forgot it was originally 750 moonstones. I’ve been waiting several weeks for this to come back to the shop to finish my kitchen. Thankful it wouldn’t let me buy it at 1200 though. Please reflect original price of 750. Otherwise my kitchen will never be complete.

[split tendon]

Platform: PC Steam
Issue: Trying to purchase Touch of Arendelle Corner, and get an error message that says, " The local price does not match the server price."

[heady ferry]

Platform: PC ( Steam )
Issue: Purchase Bug for ( Touch of Arendelle Corner ) , unable to purchase shown item in premium shop

[wheat grail]

Platform : ps4
Issue: can't purchase item in Premium shop

[modern geode]

Platform: PC and Switch
Issue: Purchase error #11 the local price does not match the server price. Touch of Arendelle Corner

[vast shore]

Platform: Switch
Issue: Touch of Arendelle Corner. Purchase Error. The Local Price does not match the server price. It's listed as 1200 moonstones instead of 750.

[brazen iron]

Platform: PC Steam
Issue: Touch of Arendelle Corner purchase error

[strong raven]

Platform: Xbox
Issue: Unable to purchase "Touch of Arendelle Corner" via the premium Item Shop due to "Purchase Error #11: The local price does not match the server price."
Screenshot/Video:

[undone roost]

Platform PS4
Issue As everyone else, I can’t purchase “Touch of Arendelle Corner” and the price is also different as it should be 750 moonstones and not 1200

[jolly spear]

X box
Can't buy Arondale kitchen items from premium shop
Gives error saying price is different but it's 1200 on pic and buy button so anyway can't buy it

[heady vault]

I purchased the Dapper WALL-E Dream bundle for 4000 Moonstones and the only thing I received is the outfit for WALL-E, nothing else!! That is way to expensive for just his outfit. The information said I was to receive outfits and accessories, but nothing else showed up.

[signal atlas]

Platform: Steam
Issue: Premium Store says unavailable again - last time I was able to fix this by deleting everything and doing a clean install of the game; so I'll try that again but I'm hoping I won't have to do that every week.
Screenshot/Video: (attached)

[supple cape]

Platform: Nintendo switch
Issue: I had purchased the purple cottage when it first came out and then I purchased the castle. For some reason the purple cottage has disappeared like I never purchased it at all. Not sure if anyone else has run into this problem

[dire jasper]

i bought the sugar house and when i go inside and go into the room to the left the door disappears and i have to save and quit just to leave.

[random salmon]

Platform: Switch
Issue: Touch of Arendelle Corner. The Local Price does not match the server price. It's listed as 1200 moonstones instead of 750. I didn't realize there was a glitch and paid more than I was supposed to

[final quail]

Platform:XSX
Issue: I have not been able to access the store since last update. I have not time traveled at all, and did do a clean install, still nothing. Is there a fix for this?
Screenshot: not at home, but is the same as previous posts saying it's "unavailable". 😬

[haughty osprey]

Same no access since 2 updates ago. I emailed and they said they would get back to me, then 2 weeks later they said they would forward my email to the correct department. 2 weeks after that a satisfaction survey email... Like they never actually addressed it lol.

[final quail]

Yeah, I got the same kind of response that they are working on it, but it's not in their notes as a known issues, or anything. 🤷🏻‍♀️

[latent scaffold]

I got DM'd by one of the Gameloft people and they asked for more details. Gave them the requested details, then never got a response back.