**Please post here if you're having Account related issues.
Use the format below:**
Issue:
Screenshot/Video:```#{Archived} Update 2 - Account Issues
warm goblet
fluid sinew
Platform -switch
Issue- no update for the new season just keep getting the scare pack loading screen and no new doors
hard oxide
I first bought the game on the switch and recently bought it on steam because I just got a steam deck. I was able to load my save file with my cloud save and I thought it was working okay on the steam deck, but the first issue I found was I can no longer pickup any spices around the town (mushrooms, vanilla, oregano). I don't have any issues with anything else and a restart didn't fix the issue. I figured if I closed the game yesterday and went to play in the morning the issue would resolve itself, but I still can't loot any of the spices around town. My other issue is now my game is stuck on yesterday. I went into Scrooges store and it had the same things as yesterday and since I bought a lot of things, most items are just missing. I tried changing the date in the bios of my steam deck to see if it would change anything, but it's still stuck on yesterday's town.
toxic mountain
Nintendo switch, my game isn’t loading how it’s supposed to. I am able to get in but it’s the same day over and over. Kristoffs stale isn’t updating and neither is scr. Shop
weary marten
Platform: Nintendo Switch
Issue: I don't know how to recover my old save file. The game randomly logged my out and now I want to play the game again. I have linked my game to the cloud, but when I try to login to that save file it doesn't work. Am I just stupid, or is something wrong here?
Screenshot/Video:
void anchor
Platform: PC
Issue: I have the ''Player name'' bug with my username. Game calls me ''Player name''. I have tried starting the game over now four times and tried four different names for my character but nothing works. Last time I tried to put ''Violet'' and still it's just ''Player name''. What can I do? I know it doesn't affect to my gameplay but it's pretty annoying.
honest scarab
Platform: PC - Steam
Issue: I have the same issue as the person above me. I make a character and start the game but instead of my chosen name I keep getting called 'Player Name'. I have tried everything (new game, different names, reinstall) but nothing fixes the issue. This issue is extremely irritating and takes away the magical feeling of being thrown into a Disney world.
I don't dare to even progress in the game because there is no information whether I might have to start a new game later to create a new character with my preferred name if this ever gets fixed.. Would love to hear something regarding this. I read in Twitter that a name change option was promised 'in upcoming update' all the way back in September.
- A very sad Ultimate Edition owner
lilac shale
Platform: PS4
I was in the middle of playing and it popped up a message about being corrupted. I've tried closing app and shutting off the ps4. When I turn on the app, it takes me to create a new game. I was level 18 and had all multiple people up to level 10. Is there anything i can do to salvage my game?
manic bramble
Platform: Switch I first started playing the game on the PlayStation then recently I got a Nintendo switch I went to login to my saved iCloud account but it won’t let me I don’t know what to do
frosty silo
Platform: Switch
Issue: Game won't open. Says no connection to server, but I'm connected to wifi. I'm not at home so I can't try docking. I've always been able to play offline before this.
reef aspen
Platform: steam
Issue: I am trying to use the save cloud feature but it keeps saying invalid credentials even though I had just created the account about 30 mintues ago
lapis thorn
My moonstones on my switch is 740, but on my PC it's 8,740, is this a known bug or did i do something wrong?
deft bear
My cloud save wont let me log in , Whats going on? even did a password reset...
steady arrow
Ps4
Whole game crashed and my ps4 now not working properly
cinder moth
PC
I am not able to save to cloud on my laptop. I have tried using the xbox game pass as well as steam. I also own it on the Switch which cloud saves just fine. I have another computer I loaded it on and it also saves fine there. Everything was working fine until 2/7 so not sure what changed. I uninstalled everything and even reset my laptop to see if maybe it was an issue with that. Nothing fixed it. I am at a loss does anyone know what could be causing this
summer cipher
Platform: Nintendo switch
Issue: cloud save will not automatically save and is constantly out of sync. I tried to log out of my cloud save but it said it couldn’t because it couldn’t local the last save. I really don’t want to start over as it would be my 5th time.
Screenshot/Video: