{Archived} Update 2 - Cloud Saves

[light siren]

**Please post here if you're having Cloud Saving related issues.

Use the format below:**

Issue:
Screenshot/Video:```

[plush tundra]

Platform: Switch
Issue: Not accessing cloud save, only able to save locally

[knotty wind]

PC cannot access to cloud save...

[fickle drift]

Platform: Mac
Issue: Not able to access continue cloud save. Logged in but there is no continue button
Screenshot:

[half vine]

I am also having this same issue still. So I hope you get your answer and it works!

[plush tundra]

this also happened to me. Had to go back onto my switch and confirm my cloud save again.

[half vine]

Platform: PC
Issue: Does not load the cloud save, even after prompted to. Uninstalled, reinstalled, verified files. Always loads a new game, even when clicking Continue after selecting Cloud Save.

[last ginkgo]

Platform: PC
Issue: Cloud save inaccessible. like most other people in this thread. on a sidenote also unable to see the newest starpath so the issues are likely connected

[spiral marlin]

Platform: PC
Issue: Impossible to upload local save to cloud. It's been like that since the beginning, and I've already lost my local save once, so I restarted the whole game.
Been doing manual backups since

[vestal ice]

Platform: PC
Issue: Can't log in onto my cloud save, keeps saying not online even though steam is connected

[feral tangle]

Platform: Ps4
Issue: How can i switch the game from Playstation to Nintendo Switch with my Cloud? I can't remeber that i entered an e-mail when I started playing in September.

[keen kernel]

Platform: Mac
at 10 AM this morning, after logging into my cloud save, i was able to continue. I saved the game, synced to cloud, and had to log off. now when i open the game, there is nothing to access my save. no continue button.

[fierce quiver]

Plateform : PC
Issue: Not accessing save local, loading in a loop..

[keen kernel]

trying this now!!

[sleek peak]

Plattform: PC Windows 11

Issue: I've been trying for hours now to get my game running again on the PC, it keeps saying "Data is being syncronized".

I've tried online, offline, uninstalled, reinstalled, reset etc. it stays on the same screen. I can't get any further and I can't make a ticket to the support because I can't even see my player ID.

Does anyone have any ideas what else I could do. windows 11 😢

[sleek peak]

after more than 4 hours and many more restarts of the game and the pc i'm finally back in it🎉 , why do you always have to complain🧐

[drifting creek]

Platform: Xbox Series X
Bug: Still fails to save to cloud 99% of the times.

[vital flume]

Platform: Steam
Issue: Cloud save isn't working

[wide pelican]

Platform: PC
Issue: Not able to access continue cloud save. Give this error message. I'm logged in but there is no continue.
Screenshot:

[surreal rune]

Platmorm: Xbox to Switch
Issue: Can't get my full save from my Xbox to my switch. Uploads the cloud save as if I just opened it this morning after the update. (I've tried syncing it from the settings on my Xbox save and it still isn't working.)

[silver olive]

Platform: PC (Steam)
Issue: Can't load save file
I updated the game to the new winter update (12/6/22) and played for a couple of hours. I noticed I still couldn't complete Ursula's dark crystal quest so I saved my game (I have auto save & the cloud turned on), closed the game, and restarted my computer. NOW when I click "Continue," it takes me to Create an Avatar. I hope I didn't lose my save file (128 hours) even when I used the cloud feature. I'm afraid to do anything until this is resolved.

[sterile steeple]

Platform: Xbox one
Issue: won't connect to online services. Comes up with Online Services Unavailable, regardless of which internet connection is used (both wifi and hotspot stable). Can't save to cloud, can't access the seasonal quests, can't quit the game unless leaving without saving to the cloud. Stuck.

[half vine]

platform: pc game pass
issue: still not able to log into my cloud save on my new pc as it states an account is registered to the email already, eventhough im logging in and not registering. this has been an issue for months and support says they are raising the issue however it isnt in known issues

[untold stone]

Platform: Switch
Issue: Cannot save to the cloud, only locally. If I go into Settings and select "Save to cloud", I eventually get the message "Upload Cloud Save to Server: Failed to upload Cloud Save to server." If I try to "Return to Title Screen", I'm eventually told: "Error Saving to Cloud. Your game progress has been saved locally, but it couldn't be uploaded to the cloud. Are you sure you want to quit?" Quit anyway takes me back to the title screen. Checking there shows me I am logged in for cloud saves, but if I try to log out in order to try logging in again, I get the message: "Error Saving to Cloud: Your linked progression couldn't be uploaded to the cloud. Are you sure you want to log out?" If I select "Log Out Anyway", I get the message: "Cloud Save Recovery Error. Failed to recover last saved game. Do you want to try again?" And this just continues over and over again if I choose "Retry". I then get a "Logout Error. Failed to log out from the account linked to your email" when I finally stop trying.

[deft depot]

Platform: PS5

Issue: I want to connect my switch with the save from my PS5 to play on my way to work.

But I have the Problem, that I dont have the Button "cloud save" in the menu on my PS5. But if I start the game, under "settings" is a cloud save?

My switch want an email adresse and a passwort, but gameloft says "there is no account with that email".
I dont know what to do

(Yes I'm German)

[fickle furnace]

playing on pc from steam..I have 126.2hrs logged on this game i have cloud save set up i just went to log in and its taking me to the avatar creator. I can not access my save. Please tell me its not gone.

[silver olive]

I'm having the same issue! I posted a video of what mine did earlier in this thread. I'm too afraid to move forward with the avatar creating in case it overwrites my save.

[nocturne field]

I clicked New game by accident and it won't let me log out of cloud save to try and recover my file. Anybody having this issue!?

[deft depot]

I have the same issue and no clue

[obsidian yoke]

PC can't save to cloud

[rare ravine]

PC can't save to cloud even when manually syncing via help.

It's been like this since... I think the second week.

Somehow, it's updated to "out of sync by 9 days" when it was, about "50 (or so) days" before.

[small jasper]

PlayStation only supports cloud saves with PlayStation consoles
You can move the save only between PS4 and PS5 not with other platforms sadly

Look at #📙faq at the Cross Progression part

[elder minnow]

Platform: Ps4
Issue: Ever since the Scar update came it screwed my Whole Progress and I was at Lvl 30 plus i did soo much grinding in the game and made some awesome Custom stuff and now i can't get back on to it... and Im not getting that Cloud save Stuff under new game like everyone else I haven't played since this happen and I contact customer support and Left unanswered 🤷🏿‍♂️

[fickle furnace]

yep same thing and as M4rze said i also cant log out of my cloud save to try and recover it either. I also have not moved forward or tried to play incase it causes problems trying to get my save back i did send an email to gameloft but as of yet no reply.

[pliant dove]

Playstation does not support the games cloud save. It is sadly a platform issue. So crossplay between Playstation and other platforms is currently not possible.

[pliant dove]

Playstation sadly does not support the games cloud save. It is an platform issue, so crossplay from playstation to other platforms is currently not possible.

[obsidian copper]

Platform: PC still can’t cloud save after the update. Tried for about an hour in background while working. Got a reply from game loft saying they are still working on stability. I guess I will wait and see.

[silver olive]

I kinda doubt we're going to get a response any time soon. My advice is to back up your files (if you're on PC). A lot of my auto save files had a ton of errors. Maybe they can save your files but I think all of mine had been overwritten 😭

[fickle furnace]

yeah im not expecting a response any time soon maybe if it happens to enough of us they might say something about it . i play from steam its all on my external and the cloud feature they have but thats a good idea .

[deft depot]

Thank you ♡ this is very disappointing. Why isn't there a cross play option? 😞

[half vine]

It's been since the Scar update for me, and it still isn't working. But I know they are trying!

[shell lion]

Xbox Series X

Cloud save says it's synced but when going out and back in to the menu is says it's out of sync by the 34 days it was when I synced. So it isn't actually syncing even though it says it is.

[lament walrus]

Im having the same issue on my Nintendo switch! it will only let me load my cloud save and not the local and im farther along in my local.

[hollow sparrow]

Platform: PC Steam
Issue: When trying to upload to cloud in the settings it says "Upload Cloud Save to Server: Failed to upload Cloud Save to server.". This has been happening since November and I see other have had this issue, has there been a resolution? If I create a new cloud account will it delete my local save?

[fading jungle]

Platform: PC / Switch
Issue: when I log into my PC, the cloud save from my Switch shows and it asks which one I prefer to save. When I go to save the cloud save it shows the loading icon for quite some time and then goes to the main menu. Once I load the game, it only loads the local save.

[delicate folio]

Hi, did you manage to get this fixed? I'm having the same issue...

[pliant dove]

A thing you could try to at least play your local save further: Disconnect from the internet, then you should be able to load just your local save. When you are in the game and want to in example look at the star path, connect to the internet. If you get problems from connecting to the internet again, at least you know which star path missions you have right now. Disconnect from the internet again, work on your star path missions and when you connect to the internet again, the star path missions should be fulfilled, even though you weren't connected and you can claim the mission awards and so on. This does not help with the local save vs. cloud save prompt issue, but at least you should be able to play again.

[lunar venture]

Platform: Switch
Issue: Cloud Save Error - kept stating that unable to save to cloud. Only being saved locally.
Screenshot/Video:

[lament walrus]

I didn't think of doing that! Im going to give it a try, thanks for the idea☺️

[trail smelt]

I'm not 100% sure this is a cloud issue, but someone on reddit said it was. I've been trying to play my game all day, but it gets stuck on the loading screen and leaves me with a big white box that says initialization error #5. I've restarted my pc, uninstalled and installed the game, i've tried to fiddle with the files on my pc, nothing is working. This is getting really frustrating and it'd be really appreciated if someone knew what to do ;-;

[dusky scarab]

My daughter is having the same issue on her switch as well. She has even tried at 1:00am thinking that maybe that would work. But I didn’t I hope they get it fixed soon.

[spiral marlin]

A reminder for everyone that have the "failed to upload to server" issue like me, do a backup save as often as you can, using the guide #backthatsaveup.
I once lost my entire save, now I do that everytime I close the game. 🙃

[umbral remnant]

Platform: PS5 and PS4
Cloud storage is no longer possible since the update. There is always the message that it did not work to save online on the cloud.

[pliant dove]

Since Playstation does not support the games initial cloud save and you only have the PlayStation cloud to save to, are you sure the issue is from the game itself?

[umbral remnant]

Definitly yes. I was always able to save the game in the game cloud before the update. On PS4 and on PS5. Since the update, this no longer works and the above-mentioned error always comes up. Otherwise it worked the same as on the PC. Except that you can't transfer the game status from the PlayStation to PC etc.

[barren cloud]

Platform: Switch
Issue: Unable to save to Cloud - haven’t been able to do this since launch
Screenshot/Video:

[swift yew]

Platform: Switch
Issue: Cannot save to the cloud. When I go into Settings and select "Save to cloud", after a while, I get: "Upload Cloud Save to Server: Failed to upload Cloud Save to server."

[keen geyser]

I’m signed in but says never uploaded

[nova dune]

Platform: PC
Issue: I'm trying to start my game for a couple of hours now and the loading screen "Data is being synchronized". Should I just let it load the game for as long as the data are being synchronized? Or is it just a bug that should be fixed?

[cunning needle]

Platform: PC (Steam)
Issue: Cloud Error Save saying I was offline when I have a full internet connection. Selected connect to internet and it opens up my save. But when prompting it save before logging out it again says I am not connected to the internet. I've since closed it down and re-opened and getting connectivity issues.

[plush oxide]

Platform: PC Steam
Issue: bought the game on the 9th and had no issues. The next day the game no longer could recognize that I'm connected to the internet. I've restarted the game, steam, my computer, and my router, but nothing works. I can not do any cloud saves nor open any blue chests (I have 3 in my world right now and can't open them). If I accidently click on a blue chest the rattling sound effect doesn't stop until I close the game and reopen it.
Screenshot/Video:

[sharp tulip]

Platform: Xbox
Issue: Cannot save my game to the cloud. I’ve tried logging into my account however it gives me 2 options which is to continue my game locally which isn’t letting me sign in to save it or get an older version I’d have which is at level 1. This has happened before in which I lost my game progress and had to restart but since I’ve restarted, it hasn’t updated my recent save just the old one. If I login to my account it will only give me the level 1 game play I had, which means me starting over. I’ve spend hours in this game so I’d like to not have to restart. I wouldn’t want there to be any future issue in which I can no longer assess my continued local game and it only having “New Game” so I’d like to be able to sign in to stop that from happening. Please help!

[rose fractal]

I'm having the same issue since last week. The game said it was corrupted then kicked me off and then all that started. It doesn't matter how long I play it won't save my progress. I tried to contact Gameloft for help I've seen others reach out they were able to get help restoring at least some of their stuff. I don't mind starting over to a point but at least let me keep the clothes and other stuff and money I earned. I still have progress I can prove that I was where I say I am. I can't seem to get anyone to contact me.

Platform PS4. Issue. A few. Not being able to save to the cloud is just one of the many issues I'm having. I reached out last week I was working on the toy story quest when the message saying corrupted file popped up. I got kicked off the game I went to start the game but it said my game was never backed up. Which wasn't true I would save it on the cloud and on the game every couple of minutes because the game has a glitch of kicking me off. I tried to load the game it has me back at level 9 with a few Halloween outfits and the Christmas stuff I was able to finish before the glitch. But I can't play it because now it won't save the game at all. It won't even load the page that has the moonstones.

[dim kestrel]

Platform: Switch
Issue: I can't save my progress on the Cloud for almost 24h now.

[vivid lantern]

Platform: PC (Steam)
Issue: Having lots of trouble trying to save to the cloud. Keeps giving me the error of "Failed to upload Cloud Save to server." When accessing it through the 'help' section & "Progress has been saved locally but couldn't be uploaded to the cloud".
Been this way for nearly 4 days, didn't have much trouble beforehand besides 1 or 2 error popups before I could save to cloud again.

[pliant dove]

This will not help with saving on cloud, but at least with being able to play.
Disconnect from the Internet when you want to play, the game should not prompt you to chose between local and cloud save.
Then in the game, if you in example want to look at your star path missions, connect to the Internet, screenshot or write down which missions you have. If you get a problem with the connection, Disconnect, work on your star path missions and just connect again to claim the mission rewards. The game should still track your missions progress, even if you are not connected.
Hope this helps at least a bit.

[sharp tulip]

Yes exactly, however it’s hard for me to start over from scratch since it’s my second time now. All my unlocked characters are at a level 10 friendship, I think I’d lose my mind if I had to do that again lol. But yeah I get it, to a certain extent, like keeping money, clothes and your progress and things earned from the events.

[sharp tulip]

Thank you so much but I can play the game fine, it’s just that I can’t connect to my cloud save. I’m playing locally for now but I’m scared that one day I’ll lose that like last time.

[mystic galleon]

Platform: PC/Game Pass(Xbox)
Issue: have been unable to save to the cloud sense the very beginning. It says it can be saved locally but not in the cloud. I have made sure I am logged in and everything.

[west sundial]

Hi! When I first bought DDV, I bought it on my switch. I bought the Ultimate edition so I received 20000 moonstones. I have a cloud save between my switch and my PC. But my moonstones won't transfer as I primarily now play on my PC. I still have the 20000+ moonstones when I am on my switch, but my PC is under 500. Is there a way to fix this so I can access my moonstones on my PC? Thanks!

[stiff zinc]

Platform: Xbox
Issue: Can’t save. Cloud synch isn’t saving and local says it saves but when I open the game back up, everything is reset back to yesterday. Just lost 3 hours of work.

[pliant dove]

Oh, I see. Somehow I thought you also had the issue that you can not choose the local save. Sorry 😅
There would not be a possibility to back up your save manually to an external drive? I am not familiar with the console.

[pliant dove]

The (purchased) moonstones not transferring is normal. Just the moonstones you got in game while playing will be synced between all devices. Maybe try to just purchase the star path etc. on your switch until the purchased ones are gone. And if you got cloud save issues on your switch, the thinks you do with the star path will be synced either way, even if your save does not sync to the cloud.

[west sundial]

Okay, I'll try that! Thank you!

[cyan wave]

Platform: Nintendo Switch
Issue: Lately, after the Toy Story update, I have had issues saving to cloud. My cloud save is now 6 days out of sync with me trying multiple times, resetting my router, etc. Now admittedly my internet isn’t amazing where I live yet I can stream videos, browse the web, etc. without problems and before the latest game update I was able to save/sync to the cloud almost every time without problems.

[sharp tulip]

No you’re correct, I cannot save my local game, I can only play it. It does not give me the option to choose or save it so if I’m to lose it then I’d probably have to start over. I’m sorry if this is confusing. Also, I’m not sure if that works however I can research on that.

[dusty jacinth]

Platform: Xbox series X (game pass)
Issue: Cloud saving not working. I click “Save to cloud” and it says “Cloud Save successfully uploaded to server” but when I reopen the game it says it’s out of sync by 17 days. Ongoing issue before latest update and cannot cross play on PC.

[sleek steeple]

Platform: PC (Steam)
Issue: Error Saving to Cloud

I get this error message every time I close the game (since launch). The cloud save worked for about the first 10-ish hours that I played but now it will never save to the cloud. I recently had to reset my computer and lost 20+ hours of progress (but still had all of my items from the Star Paths.??) and I logged into the cloud and got back my first few hours of the game so I didn't have to completely reset, but now it's saying it can't save again.
I can't even seem to locate the save files in my computer so I can't even manually backup my game but I would love to not lose all my hard work if I run into another issue, or if I ever decide to switch platforms...

[rancid rain]

Hello all. I'm on the playstation 4 and it was saving my game in the cloud but now I want to transfer my saved game onto my switch. For some reason today the cloud save button has gone from my playstation. How would I do this please? I have my user ID but I don't remember putting an email address in when I started playing. Thanks in advance

[open smelt]

Platform: Switch
Issue: Error Saving to Cloud
Does this every time I try to return to the title screen now. Only started doing this for me after the update.

[half vine]

So I'm trying to connect my Xbox account to my PlayStation, but cloud save isn't an option when I pull up the game on my PlayStation

[halcyon prism]

Platform: PC
Issue: Trying to log out of my cloud save and I get the error saving cloud error many are receiving above. Scared to log out because I don't want to lose my progress.

[unique vector]

I can go in the game and save to the cloud, but when i go back to title and log out it tells me the below

[plush owl]

Platform: Xbox
Issue: Cannot log out of cloud save, to transfer to the save file to my partners profile

[pliant dove]

@rancid rain and @half vine Sadly Playstation does not support the cloud save option from the game itself, so crossplay between playstation and other platforms is currently not possible.

[half vine]

Darn, okay thanks for responding 💕

[tardy laurel]

Mac, I have no continue game even though when I first downloaded it I had the option. I know loads of people are having this issue. Does anyone know if it’s been acknowledged?

[dim kestrel]

Platform: Switch
Since almost two days, can't upload on the cloud

[coarse delta]

Platform: Steam, 14 days out of sync with cloud save and just can't upload it for some reason

[ornate tree]

Platform: Steam
Issue: Cloud save isn't working

[sleek elm]

I play between my PC (Steam) and my Steamdeck. Since the update the game hasn't been loading my cloud saves correctly. I cloud save after every gaming session and when I use a different platform the prompt will come up to use cloud save which I click on but it will always bring me back to either the first day of the update or the day the blanket fort got fixed. Before the update I could cloud save and switch devices instantly with no problem. Today I waited a whole day before using a new device and it still took me back to the blanket fort. Anyone else having problems between platforms??

[elder bluff]

Platform: Steam Deck
Issue: I can’t access my local save file on Steam deck, it says there’s a cloud save conflict but doesn’t allow me to choose keep local save file

[dreamy shell]

Platform: pc (xbox game pass)
Issue: cloud save isn’t working

[hollow sparrow]

Do we know if they are looking at this issue yet? I keep checking the trello board but I don't see any update on this. Even a timeline of like "next month" or something would be really helpful and let us know that we are being heard. No disrespect intended at all! just not sure if there is another place to look or report this as a higher level heat ticket

[steel comet]

Platform: Steam
Issue: STILL CAN'T RELIABLY UPLOAD TO CLOUD.
How is this the only game in my Steam collection that isn't able to upload to a cloud save? They add socks, and Stitch, and realms, but they can't fix a Cloud Save problem that's existed since day 1?
I've already changed my review for this game to Not Recommended. Maybe it's time to uninstall.

[obsidian copper]

I reported it to game loft and they sent me a generic message saying they are working on the stability of the game and see if the update fixes the issue (it didn’t). Have you reported it there? I’m hoping the more people report it, the more likely they’ll work on a fix.

[stoic roost]

Platform: Steam/PC
Issue: Not able to connect at all for saving or getting blue chests or anything.

[tight sinew]

Has this been fixed?

[half vine]

No, hasn’t been fixed for months

[short cypress]

Platform: PC
Issue: I play on Switch but I save with cloud save so I can also play on PC. I access my PC and cloud save, but it only accesses a Cloud Save from 12 days ago and not my current game play to date. So, it's making my current game on PC useless. Do you happen to know why my Cloud Save is not current even when I update it on Switch? Thank you.

[pliant dove]

Can you try to disconnect from the Internet when the prompt for local vs cloud save comes? Not sure if you need to keep the connection on Steam Deck but if you can you should be able to select just the local save and then you can connect again when you are in the game.

[plush oxide]

i sent an email about cloud save issues on dec 11 and finally got a response
we can only hope a fix is coming down the pipeline soon cause i hate that i'm missing so many items in the star path ;; 🙏

[mellow patrol]

Windows 10 PC via Epic Games. I have been able to save to the cloud 1 time. That was right at the beginning of Scar's entry into Dreamlight Valley. I've only been able to "save locally". If the game crashes and freezes my computer, I lose ALL progress (which this time I was all the way up to level 9 on Stitch). Now I have to do this all again! Why can't I save to the cloud? Even if I try to log out of the cloud, it won't let me. Why? I just want to be able to save the game in case it crashes again!

[scarlet pilot]

I started a new game and I even bought moonstones on my new save. When I sign in with my email on the game for cloud save it wont let me delete my old game save for the new one and I dont want to lose all of the stone I spent real money on. Is there someone I can talk to that can take my email and delete my cloud save so I can upload my local save over to the cloud?

[mellow patrol]

I'd like to know that answer too!

[scarlet pilot]

yeah i started on the xbox game pass. but when i actually bought the game I bought it for my pc and i wanted to start over but the xbox cloud save wont let my pc locally over ride it. I dont want to keep the xbox cloud save. i even uninstalled the xbox version

[drowsy vapor]

Platform : Playstation / Mac
Issue : I tried to import my save with cloud on my mac.
I bought the game day one on PS and i never enter my mail or anything like that.
But when i try to log on mac, it’s asking a mail : I must use the mail of my PSN account to log on mac version ? because i tried and it didn’t work…
thanks for the help.

[pliant dove]

Playstation does not support the ingame cloud save function, so crossplay between Playstation and other platforms is currently not possible. Sadly a platform issue and not a game issue.
Sorry that I cannot help you further than that.

[drowsy vapor]

ohhh ok… too bad … I hope playstation will unclock this situation in the futur. Thx for your answer.

[dim kestrel]

Platform: Switch
Issue: It's still a week and I still can't save my game in the cloud, why???!! Got the Steam version and I don't wanna start all over again

[uneven ravine]

Can’t cloud save on ps4 😦

[severe storm]

Platform:Nintendo Switch
Issue: unable to logout of cloud save to login to a different profile. My husband bought me the game on his profile on our switch and so when I started on mine I didn't get all the extras for the ultimate edition he got me. I want to take my progress with me and switch to his profile so I have the extras

[unborn portal]

its not supported yet

[solar fiber]

Platform: Steam
Issue: I upgraded my PC only to have it crash due to memory management issues. I would like to play on my laptop, but I can't because I was logged out of cloud save at some point on my PC causing this issue. I can't log in to the Cloud because I'll be all the way back to when Scar came out instead of having almost everything done (Wall-e's last quest (haven't found the memory) & Peacemaker (leader shard nonexistent).

I hope someone knows a fix for this, but I've already contacted gameloft support.

[outer trellis]

Platform: Nintendo switch
I Haven’t been able to cloud save the last 4 days.

[half vine]

I played the game as almost every evening and went through a door ingame. The game crashed and after a restart i got this Problem..
(See Picture)
I tried to load my local safe, but it wasnt able to load.. I tried and tried but nothing happens there..
when I load the Cloud safefile it works.. but after saving and closing the game after some progress, it wont safe and the same Screen from the picture is Back again..
It feels like so much work and time is now lost forever..
I never time traveled or other glitching stuff..
But I feel lost with my safefile at this point, maybe somebody can help?

[winter flame]

Platform: PS5
Issue: When trying to exit game I continuously receive an error saving to cloud.

[solar fiber]

I have replaced the save file on the laptop, but I am still unable to use the Cloud as it still sees the save as shown in the image previously attached.

[pliant dove]

Try disconnecting from the internet before this prompt appears, then it should only choose the local save. When you are in the game you should be able to connect again.

[half vine]

@pliant dove
Ive tried this already yesterday, yes i was able to load my safe, but after reconnecting with the internet the same save-File-conflict appears again

[zenith carbon]

Platform: Switch
My cloud save isn't automatically syncing I have to manually sync it

[elfin surge]

Platform: xbox
My cloud save does not work no matter how many times I try

[harsh lagoon]

Platform PC/Steam Cloud save stopped working for me on 12/25 and will not work today the 26th either. Have tried several times and it will not upload to the cloud server.

[split kite]

Platform PC/Xbox Gaming
Issue: I have not been able to cloud save on PC or Xbox S for 23 days plus.

[half vine]

Platform P/C
Cloud save stopped working for me today on 12/26 and will not load. Have tried logging in multiple times and even creating a new account and it will not allow me to connect to cloud save.

[sudden void]

I am also stuck in this loop.

[stark flume]

Platform: Steamdeck
Issue: Does not log into icloud save from PC, puts me back to log in screen with info filled out but if i go out and back into that screen it’s logged out again - i also tried an incorrect password to test and i do receive the incorrect password pop up for that
Screenshot:

[blazing osprey]

Platform: Xbox

Unable to upload cloud save, already resettes password, unlinked and relinked account, restarted everything

[muted garnet]

Platform : PC
Issue : The game is unable to sync with cloud save since several days now. I need to cut the internet connection to play, and so I can't continue the holiday event. Hope it will be fixed before the end of the event...

[split kite]

Platform: PC
Issue: Spent hours playing catching up on the holiday event, re getting Woody and Buzz, restarting the stitch quest and I saved last night. Logged on today and could not get local save to work and my cloud save is 25 days behind so I lost everything because it would not let me pick local 😭

[whole python]

Platform: PC
Issue: Cannot save to the cloud, can only save locally

[glass sentinel]

Platform: Steam
Issue: When trying to get my save from Xbox to Steam all I get when loading the main menu in steam is an infinite loading screen.

When I start the game offline it allows me to start a new game. When I quit after the opening of a new game and go online and reload the game, it comes up asking me if I want to keep my cloud save, which I select but it doesn’t pull cloud save down and only loads local save. Deleting local save and loading the game only puts it back to an infinite loading screen.

[hoary lily]

Platform: PC, switch, Ps5
Issue: spent several hours playing on PC and now my switch will not sync with the cloud save, PC lets me cloud save successfully every time.
I have tried changing my password, deleting the game and all my data off my switch and redownloading,it will not allow me to log out either.
I attempted to play on my husbands PS5 and I didn’t even get the cloud save option on the main screen menu. Only options to start a new game or continue the new save my husband started. I am able to continue playing on my PC but feel discouraged to do so out of fear I will eventually lose my progress. I have been dealing with this since 12/26

[fierce quiver]

launch the game without internet, and once in the game, put the internet back in order to be able to replace the cloud save with the local one ! Hope it work for you

[simple cosmos]

Cloud Save option is not available on PS4/PS5 but does recognize saves between versions. I started on Switch though

[harsh lagoon]

Platform: PC/Steam Have been unable to cloud save since 12/25. When I try it says an internet connection is required but I am connected to the internet! Try to save several times and it says Save can not be uploaded to server. Issue Resolved. After 7 days it is now saving again.

[reef oyster]

Platform: Switch
Issue: have previously played over 80hrs on PC, had no issues with cloud save, cloud saved to play on the Switch for the holidays and now cannot do the reverse back again, can only save locally on Switch. Getting the error “Failed to upload Cloud Save to server”

[peak cypress]

Platform: PC/Steam & Switch
Issue: I would use one of the platforms and I would want to play on the other.. but the cloud save won't load into it so it would stay in the "local save". I have always click on the cloud save, but it won't load where I am actually at. BUT if I redownload the game, it works...

[muted garnet]

Platform : PC
So I said earlier that my game was unable to sync with the cloud save and was stuck in a loop, I was unable to play unless I unplug the internet cable. I was in another place for the holiday at that moment. Now I'm back home, with my usual internet connection, and miracle ! the cloud sync now works. How peculiar.

[clever pecan]

Platform: Nintendo Switch
Issue: Unable to Cloud Save

[simple tapir]

Hi I started playing dream light valley on the PlayStation 5 I created a account and everything, we have recently purchased a Nintendo switch and when I try to login to continue my saved game progress from my PlayStation to the Nintendo switch it will not let me login

This is the error

[pliant dove]

Playstation sadly does not support the in game cloud save function. So crossplay between Playstation and other platforms is currently not possible.

[slender hedge]

Platform: Switch Hi! I’ve been playing Dreamlight on the Switch and just bought a new Switch and tried to transfer data via cloud save. When I logged onto the new switch I couldn’t harvest anything or mine. Last night I had no issues with the old switch, only the new but this morning both of them are having issues. For some reason the cloud save isn’t working and messed up my account

[half vine]

Steam (PC)
can't reset password

[glass sentinel]

If anyone else is having this issue when going from console to Steam Deck, if you can, try to connect to another Wi-Fi connection or hotspot your 4G/5G to your Deck. I did this over new year when I visited my mum and the infinite loading stopped and brought the beautiful message that my cloud save was available…. So happy 😂

[late lake]

Platform: PC
Issue: "Failed to upload Cloud Save to server"
As you can see in my picture, I am over 2 weeks out of sync. No matter how many time I try, I can not upload the save to the cloud. Which means I cant play on my Switch. My PC is hardwire only. So I cant even try the hotspot method. I put an official ticket in a while ago. But I dont think anything came of it.

[plucky flicker]

Platform: PC (Epic)
Issue: Not connecting to server.
I can't connect to the online services, so I can't save my game on cloud and cannot access to the events. My laptop is new, I tried with different internet connections and nothing works.

[bleak ginkgo]

Platform: PC (windows) played on XBox Game Pass. Issue: I can not sync my cloud save. Therefore the only way I can get into the game is by disconnecting my internet. When I try to sync my cloud save it tells me that its unable to save to the cloud.

[real flicker]

Platform: playstation 5
Issue: save data out of sync, I had a playstation system update that has desynced my cloud data affecting my in game experience, crops not harvestable, scroge shop not updated and missing in game resources, logged on this morning it was 1 day 3 min out of sync, closed game and installed my update, reopened game after update, 4 mins outta sync waited 4 min got fully synced saved and closed app in hope game would fix shop ect, load back in 7 mins out of sync again wait until "fully synced" save, return to title screed save again. Close ps5 down for 20 mins reboot it and back at 10 mins out of sync....
And before anyone says it I DID NOT TIME SKIP!
Pictures: almost completely empty scroge shop, and my desync status.

[carmine hearth]

Platform: PC issue: I just booted up my game and when I press continue it goes to the created a character screen so I exited out and reloaded to try loading my cloudsave but that's saying I'm level 1 again

[trail trellis]

Platform: PS5
Issue: since the PS5 update yesterday I can’t access the online services of Dreamlight Valley although my PS5 tells me I have internet access. Can’t cloud save and also can’t open blue boxes anymore or access the event page.

[frosty relic]

Platform ps5 to switch
Issue when I started on the ps5 it never had me login to gameloft so when I tried logging on my switch I can't transfer anything cause it never gave me the option. Cloud save is active and I can switch between my ps5 and ps4 all day but I can't get into anything other than playstaion. Please update so I can login to gameloft on playstain.

[wooden ether]

Platform: Switch/Xbox Series S
Issue: Cannot access cloud save on Switch. Switch is out of sync by 18 days, 16 hours. Xbox series S will not allow play on local data. It only allows for cloud save. However when I play on cloud save on the Xbox, the data is NOT SAVED.

[untold blaze]

Platform : Xbox series S
Issue : failed to upload cloud backup to server. it's been going on for 1 week.

[orchid scaffold]

Platform: PC Issue: cloud sync not working. Out of sync for 26 days.

[wooden notch]

Platform: steam. Issue: Cloud sync not working

[light arch]

Platform: Xbox Pass
Issue: Cloud Save Recovery Error

[light arch]

After Checking again it still not working

I've only used it on my pc i haven't use the xbox pass to get it another platform. Nor have i time travel.

[gritty trail]

Platform: Switch
Issue: when I first got the game when it launched, I purchased on my main Nintendo account. However after about 15 hours, the game was unplayable due to moving the date and time on my switch. So after that, I started a new save file on another profile (linked to my daughters Nintendo account on our family plan, and now have over 165 hours).

Back when the game first came out, I had downloaded the game on both our switch and switch lite. Today I transferred the save data from my daughter's profile from one switch to the other, but it wouldn't let me open it and sent me to the e-shop to purchase it. But it was already purchased/downloaded and I could load the 15 hour save from my original account, but it won't let me open it with the 165 hour save profile.

I'm traveling for work next week and would like to just take my switch lite but only if I can get my save file. Please help! 🙏😬

[solar fiber]

Platform: Steam
Issue: Can't login to cloud due to an old save that can't be replaced by the local one (I guess I was logged out at some point). It also says it's always out of date by hours or days (such as today the cloud save was out of date by 6+ days).

Local save is up to date, but the Cloud save is from Scar's update (Oct 2022).

Is there any update to this?

My solution has been to copy the folder to a usb stick and replace it on my pc/laptop when needed, but I would really like to log back into the cloud.

[supple jackal]

Platform: PC/STEAM
Issue: Cloud save recovery issues.
Screenshot/Video: I logged in like a normally do and all of a sudden I have that create your avatar screen. I try logging out of my cloud save to re log back in but I cant even log out. I really would like to recover my account as I have spent alot of hours on it since sep. I have sent an email but waited 2 weeks to get a generic answer. HELP

[vital osprey]

Platform: Xbox Pass
Will not let me click to enter my email for cloud save

[supple jackal]

was your account able to be recovered? iv waited over 2 weeks for a response. im debating on starting over which would be annoying but all the holiday items ill lose.

[light arch]

nope i had from what i was told a totally data wipe

[hardy zodiac]

Platform: Switch. Issue: Cloud save failing to upload

[tranquil ocean]

Platform: Switch/Xbox Game Pass for PC
Issue: Save data is not loading on the PC correctly.
Screenshot/Video: the top photos are me saving my save data on the switch and the bottom photos are me on the PC loading the cloud save but when the game loads it not the same save file. I am so confused and dont understand why its happening. Any help is appreciated.

[deft sierra]

Platform: Switch
Issue: I got the game a few weeks ago knowing it was going to have some issues in early access and that’s fine, but was really sold me was the cross save ability. I since Absolutely fell in love with the game and was thinking of buying it on my pc or ps4 because I use them way more then my switch. But every time I return to title screen on my switch I get the error saving to cloud message. The first week I played I was able to get it to load without the error after clicking retry a few times and I assumed that meant it uploaded and I continued on. Now I can sit there forever and it will continue to give me the error message and never upload to the cloud. I don’t want to start over since I’ve put in allot of work and have almost finished the quest line. I tried manually saving it to the cloud in the help menu and it doesn’t work. It also says it has never uploaded which means I will have to start completely over if I change devices. I’m connected to the internet. My date and time are synced to the internet and have never not been. Others claim they got it to work for them but I have failed at every try. Please help !

[pliant dove]

Cannot help with the cloud issue, but I have to mention, that the cross save does not work between Playstation and other platforms, so be aware of that before buying.

[timber ivy]

[PC Version of Xbox gamepass] I have been having issues with the cloud save not working when exiting. I tried the manual cloud save in the help menu and it worked yesterday but not today. I restarted my game and pc as well as made sure im connected to internet

[half vine]

Platform: PC through Steam
Issue: Cloud Save Recovery Error. I can't log out from cloud, as it gets an error when trying to save last saved game. It's been like this for a week new.

[arctic vine]

platform PC i have trying in log in but it not working i have tired ever password i know, reset the password and shut the game down many times

[jade rampart]

platform mac. At home i can not save to the cloud at all, but on my work wifi network i can access everything perfectly.

[prime valve]

platform: PC and switch
Issue: in both devices, when I trie to log in with my acount, even if I click on the button that says "sing in", the screen forsts, and it doesn't sing in

[jolly creek]

I keep getting the same messages when I try to sign into the cloud - have emailed and messaged gameloft as well as DV. Also noticed gameloft online login is down with an error of 4003 if anyone else gets this. Hopefully they'll reply soon

[hearty vine]

Platform: PC - downloaded from epic

I have got ultimate edition on 9/11 and I have been able to go online once and created a cloud save however after that whenever I played the game it has always been offline and that means I am unable to cloud save as well. Once ı have lost all my progress and had to start again after that I also lost all the perks I got from the ultimate package. Now I can only play the game offline and I have tried every solution on the internet to fix the issue but nothing worked. Whenever I turn the game on I always try to work the cloud save and for a while I have always got the "unable connect online services try offline" error. Today however I started to get "invalid credentials" error even though my email is connected and known by the game because if I say reset password, the game does send my email a reset code. So my account is there but I cant access it somehow.

[tardy laurel]

Platform: Switch
I’ve not been able to save to cloud save for about a week. It just says failed to save to cloud save

[quiet heath]

Platform: PC/Steam
Issue: I can't log in to activate Cloud Save, it says my credentials are wrong every time. I've reset my password three times and checked my keyboard, I'm typing it perfectly. The system is bugged.

[molten gazelle]

Platform: switch
Issue: I have created an account and reset the password a couple times but everytime I try to log in it says my credentials are invalid

[obsidian bluff]

Platform: Switch
Issue: invalid credentials. Works fine on PC but can't login on switch.

[plain arrow]

Platform: Xbox
Issue: Not allowing me to log into my cloud save, it states invalid credentials. Even changed my password and tried to log in. I just get the same message.

[amber forge]

anyone else start there game on a switch and go to log in on mac and it says invalid credentials even though they are correct?

Platform: Nintendo Switch to Mac Issue: When logging in to clouds ave on the max it states invalid credentials even though they are correct.

[arctic creek]

Platform: Switch
Was playing on Xbox game pass then bought the game on switch to play on the go and tried to login with the cloud save and it says invalid credentials i even reset the password just incase and it still says they’re invalid

[spring quail]

Platform: Steam and Xbox
Issue: Unable to Login to Cloud Saves, despite having the correct login information.
Error Message: Invalid Credentials

[nova zephyr]

Platform: switch and Xbox
Issue: can’t log into cloud saves on switch even after resetting password
Error message: invalid credentials

[jagged agate]

Platform: Epic games (pc)
Issue: I erased my game by accident and i can't recover my progress with the cloud save.

[quiet heath]

Platform: PC - Steam
Issue: Steam updated and now I get initialization error #5 whenever I try to play the game. I don't have another computer to log into Steam with as others have suggested.

[ionic oriole]

Platform: PC - Epic
Issue: error when attempting to create a cloud save. Cannot connect to save online, access mailbox, or chests.

[upbeat dagger]

Platform: PC - Steam
Issue: Played on my Switch offline for a few days. Got home, saved my Switch local save onto the cloud, and went to play on PC again. The correct cloud save did not load. I logged out and tried to log back in, but it got stuck on the loading screen.
Restarted the game twice and it gets stuck loading on the initial menu, will not load up my cloud save or start the game.
Edit: Also tried uninstalling and reinstalling - same thing

[glad creek]

Platform: XBox & Switch
Issue: Unable to save to the Cloud (I did create the cloud account but it’s unable to save to it)

[simple root]

Platform: PC
Issue: Cannot access cloud save or save to cloud save and it says I’m 146 days out of date… Tried all solutions suggested and got nothing. It’s been completely unplayable like this for almost a month now.

[jade nymph]

Platform: PC [Xbox]
Issue: Cannot choose Cloud save, despite being logged in, can only access out of date local save.

[half vine]

platform: pc game pass
issue: met with this error when trying to log into my cloud save on a new pc (been this way for months, no support provided.)

[nimble cradle]

Platform: switch
Issue: unable to save to the cloud since the initial save. I can only save locally.

[sharp hill]

Platform: PC Steam
Issue: can't log out of the Cloud Save from one account, keeps giving me an error message.

Anyone find a fix to this? Very Frustrating It won't allow me to log out of the cloud save

[hollow pond]

Platform: Xbox series x / steam deck
Issue: unable to log in on my steamdeck to access cloud save created on Xbox

I have tried several times to connect using both of my email addresses but it just tells me the credentials are wrong.. and there is no way of checking what credentials my Xbox used to set up the account… and there is nowhere to put a user ID which is the only identifying info I can find!

Please help as I’m not always able to get to my Xbox to play (hence getting a steamdeck)

[cold garnet]

Platform: PS5
Issue: Cannot choose Cloud save, despite being logged in, can only access out of date local save and I‘m unable to load up my save into the cloud since 10 days.

[thick beacon]

Platform: PC via XBox Games Pass
Issue: Cloud Save does not work since 08.11.22. I hope I do not lose progress, because I cant cloud save before next update.

[split niche]

Platform: PC via steam
Issue: Error Saving to Cloud

It has been 2 days since I've been able to cloud save. All I get is either failed to connect to cloud save or error saving to cloud. I really don't want to lose my progress for the next update.

[muted flame]

Platform: Xbox Series X

Issue: Error saving to cloud. Last time I was able to successfully save was more than a month ago. Kept trying recently for almost 2 hours.

[uncut bison]

Platform: switch // issue: cloud save is not syncing on it own and when I tried to log out to see if that would work it gave this error.

[marble crown]

Platform: PS4
Issue: Cloud Save not working

[sullen delta]

Platform: PC/Xbox game pass
I am trying to log out of my save on my brothers game pass so I can log into my save on my own game pass. This error comes up

[trim haven]

Platform: PC (via Steam)
Issue: Failed to Upload Cloud Save to Server

I hadn't logged in for about a month (the game says "out of date by 46 days, 12 hours", but it always says longer than it's actually been). I have tried repeatedly today to save to cloud, with no luck. I tried qutting the game and then starting it again; no luck. I can save locally, but it's not synced to the cloud.

[static hollow]

Were you able to find a work around for this? I have the same issue. I'm nervous to press new game and it erases all my progress

[winter agate]

Platform: Switch
Issue: Cloud Save Conflict

Everytime I open the game on Switch and select “Keep Cloud Save” it only loads the local save. I am logged into the correct cloud save account and have recently cloud saved on my PC

[slender rover]

Platform: PC - GamePass
Issue: Save Cloud/Local

I just got the game pass this week so wanted to try dreamlight valley. Maybe because I'm trying to log in on my laptop instead of my desktop this weekend, coming back to my regular computer, I had a bug with my saves and lost everything. I came back to level 4 as if I had just launched my first save. Even the local desktop is gone.
Other the fact that it bothers me to have to start over, I'm especially afraid of playing and losing everything again....

[olive needle]

Platform: switch
Issue: local and cloud save conflict when logging in from two different switches. Cloud save is not the last previous save.
Screenshot/Video: none

[tropic olive]

Platform: Switch
Issue: Selected return to title screen and had an error message saying the game couldn’t cloud save and was only saved locally

[trim haven]

Platform: Steam/PC
Issue: Cannot Upload Cloud Save to Server, despite repeated attempts. In addition, tried to report the issue on the Gameloft Support website; filled out the form, attached a screenshot, did FIFTEEN "prove you're a human" puzzles, and then the form wouldn't upload! Did that twice (for a total of thirty time-consuming puzzles); form wouldn't upload either time. Really disappointed with Gameloft right now.

[ocean dagger]

Plattform: Switch
Problem: Kein Zugriff auf Cloud-Speicher, nur lokales Speichern möglich