Tables stopped loading

[coarse river]

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[coarse river]

It sounds like you’re using Prisma Data Platform (online data browser / Prisma Postgres) on the Starter plan and tables suddenly stopped loading.

From the knowledge sources, there are a few similar situations but no single definitive root cause:

• A user reported the online data browser timing out with a 504 while local browsing still worked; support asked for the project handle to investigate on Prisma’s side.[Data browser 504]
• Another user on Vercel suddenly couldn’t reach their Prisma-hosted Postgres database (Can't reach database server at db.prisma.io:5432).[Connection loss]

Given that, the recommended next steps are:

1. Check if it’s only the cloud UI

   • If you can, connect to the same database from your app or via Prisma Client locally.
   • If local access works but the online tables don’t load, it’s likely an issue on the Prisma Platform side.

2. Confirm your workspace and plan are active

   • In the Prisma Console, open Billing and verify the workspace is still on Starter and not restricted due to plan changes or limits.[Billing]

3. Collect your project handle and contact support

   • Grab the project handle from the URL in the Prisma Console (e.g. prisma-data-platform-starter).[Data browser 504]
   • Reach out via the Prisma support channel for the Data Platform, providing:
     • Project handle
     • Workspace name
     • When the issue started
     • Whether local access still works

The knowledge sources don’t provide a self-service fix for “tables not loading” on the Starter plan; investigation by Prisma support is usually required.

[coarse river]

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