technical-help

[sudden smelt]

Might be a google login/facebook login issue from Level Infinite's end

[dusky prawn]

Do we try to link email or no?

[sudden smelt]

no, its not. That's the Level Infinite Account ID i think

[sudden smelt]

Yes, the first option

[upper schooner]

Tbh I don't remember my old LI in game uid

[sudden smelt]

Your UID has nothing to do with this

[upper schooner]

All I know is that logging through email (not Gmail) the uid that pwg gave me it matches

Like triplex said

[unreal steppe]

so ending my life looks cheaper option lol

[sudden smelt]

LOL nah chill out

[dusky prawn]

yea seems like I already linked ,as you can see there is no paper clip icon assigned to that option in the row

[unreal steppe]

@sudden smelt atleast sir u tried to help me ill remember that forever

[upper schooner]

Dude I even wasn't playing that much but it's depressive as hell think I lost the acc lol

[frosty portal]

Yeaah that’s what I thought. Thanks for confirming it at least

[unreal steppe]

one of my friend also ended his life becuz hes cs go account got hacked

[upper schooner]

All we can do is try tomorrow and if still doesn't work, come here to cry again

[sudden smelt]

ye of course 🫡

[weak spade]

give me MY Code ! pLiiiiiiizzzz - 3 days , - 450 DC , soon there will be nothing left of the compensation

[frosty portal]

I kinda want to try this (looking at the friend list) but I know they only allow one “toon” per server so I’m not sure how that would work in recovering the account

[unreal steppe]

Chronic brain stroke took my friend, i miss u bro

[upper schooner]

Me if I ever lost my LoL acc with my 550 skins 🤣

[severe robin]

To bad 5.4 on Genshin sucks ass else i would play that in the meantime.

[dusky prawn]

I guess this right here is not normal

[unreal steppe]

@upper schooneri knew it lol

[sudden smelt]

no, that's normal

[upper schooner]

Sameee, I accidentally did the new toon and now I'm worried that I can't recover my old acc

[warm vigil]

does PWG have a support that is not automated response that automatically closes after they sent their generic response?

[sudden smelt]

Your normal account was on The Glades Server?

[sonic flume]

welp, I can't make purchase at home, I don't know why. Steam payment window doesn't pop up

[dusky prawn]

yes

[unreal steppe]

@warm vigilbro u expecting human support from any company in 2025 lol wtf !

[dusky prawn]

never played on any other server

[frosty portal]

try the cs email, it’ll take time tho

[severe robin]

Thamy, they can always unlink your account and do the procces over with a new Perfect World Account

[sudden smelt]

[e-mail]

[unreal steppe]

i dont have perfect world account option

[sonic flume]

sign in with Email

[upper schooner]

I know, my LoL player smell is strong HAHAHA

[unreal steppe]

i did

[warm vigil]

already did

[sonic flume]

😕

[unreal steppe]

with google also did

[severe robin]

We have till 30 april, till then they will always have a backup.

[unreal steppe]

theres no gurantee that ill be alive till 30april

[frosty portal]

I’m worried I accidentally deleted my account :/

[unreal steppe]

so i want to check my account now

[warm vigil]

is there also anyone who linked their account then used that account to login but it have a different pwg acc #?

[upper schooner]

I think triplex is right, Gmail doesn't work right now, you have to log with email (there's where my PWD ID matched)

[unreal steppe]

@frosty portallol looks like mine probelm is easier than urs

[sonic flume]

so, any idea why I can't make purchases? Steam version, the Steam Overlay is enabled, but nothing pops up if I click anything in the shop :/

[frosty portal]

if you’re dead, at least you won’t be sad about losing the account? 🤷

[severe robin]

Did you somewhere delete youre account actively, like press delete ?

[upper schooner]

SCARY

[upper schooner]

Lmao

[frosty portal]

I first logged in through Google (by habit without thinking); this created a brand new account
I then linked that account to my email
I couldn’t find my account on the server
So I saw some people say to delete the new Google account (since you can’t unlink email) and log in again through normal email
So that’s the account I deleted

[warm vigil]

Is there a way to see the email account using the PWG Acc # or using UID? they should add it if not

[upper schooner]

Ah, I did that

Didn't work

I deleted the accident google acc I created

And the logged with email, didn't work

[unreal steppe]

this messege came into my email in 2024 means this is the right email

[frosty portal]

Yeah
My PW ID now matches with the email at least so that gives me some hope

[unreal steppe]

i remember i changed my password in 2024

[upper schooner]

Now I'm not sure if I should delete the email too (cuz I tried to skip the tutorial and see if magically appears my old acc)

[warm vigil]

AHHAHA

[unreal steppe]

so the mail id im using is 100% correct

[frosty portal]

if the ID matches then I would say just wait

[warm vigil]

i think ill try this

since not like the support is going to work

[upper schooner]

I guess yeah

[unreal steppe]

thats my home Phantasia

[upper schooner]

Still I have the feeling that I screwed up by skipping the tutorial

[frosty portal]

you also created a new google acct?

[unreal steppe]

but now it opens another dimension to start from tutorial which i never did (skipped)

[tender rune]

its not you who screwed up, it's them lol

[severe robin]

@frosty portal If im right you can bind multiple accounts to your perfect world account, so if you made a brand new account and deleted that it should be no problem. You still have youre Perfect World account to which youre level infinite account should be bound.

[tender rune]

yeah so many of us have this issue

[hasty shard]

Did anyone got there account working?

[warm vigil]

I used google login at first , but i dont think that will be an issue since I think you can still create a PWG using google email most likely

[upper schooner]

No. Next question?

[sick sage]

did you recieve a tof mail from perfectworld with this title

[severe robin]

I did

[frosty portal]

yeah it’s just confusing because it’s the same email (just one is through google and one is direct email)

[unreal steppe]

@sick sageno sir

[tender rune]

many people have their account working, but many people also have issues with transfer

[warm vigil]

Can i delete all my PWG account so my accounts will be unlinked, then I just link it again starting from the level infi acc?

[unreal steppe]

@warm vigilthis will end u up on roads lol

[sick sage]

because you wanna use the email that got that mail on, to login with once you have finished the data transfer

[severe robin]

no for unlinking you need to contact support i think, the link between level infinite and your PW account I mean.

[sudden smelt]

don't delete anything yet. just wait

[warm vigil]

ok thanks

[wild summit]

are you using the same mail you use to do the transfer?

[upper schooner]

Don't

[warm vigil]

ok ok thanks

[frosty portal]

they don’t let you unlink it anymore as of Feb 23

[severe robin]

nope only support can unlink level infinite account as of 23e

[hasty shard]

I guess I’m still waiting for transfer issues

[cunning ore]

Does anyone know how to get my data back, i stopped playing a while ago when things said newgrounds

[severe robin]

so you can always make a new account to that backup imo

just need help from support

[sudden smelt]

Did you submit your transfer data on the transfer page?

[cunning ore]

What is that

[unreal steppe]

bro i got my 1yrs old account main screen wait everyone ill show

with uid

[sudden smelt]

I can't send links here, so I'll DM you

[sick sage]

the old uid is not used as far as I know

[frosty portal]

Yeah I guess it’s a good thing you can’t unlink it then so you’ll have it as a backup
but unfortunately it also means you can’t check if it was the “right” account

[sudden smelt]

You also have to download the new game launcher, or just update the game through steam

[sick sage]

@unreal steppe I assume you can login to the account, but no character?

[dawn venture]

That’s my issue too… any update what’s the solution?

[mental silo]

[sick sage]

check your uid is the same ingame as when you submitted your data

[unreal steppe]

it was when i played for 2 weeks

[sudden smelt]

not the UID, but the PWG ID

[sick sage]

yea pwg id

my bad

[unreal steppe]

now this uid shows in the same maild id same server

[tender rune]

I can still read your ID lol

[sudden smelt]

A3 Yanuo 🫡

[sick sage]

huh

[tender rune]

you can kinda guess what number it is by looking at the bottom

[sick sage]

right, but you need a brain xD

[unreal steppe]

lol u guys have more than that

[sick sage]

not really that important anyway xD

[dawn venture]

Yes its the same checked it multiple times, same email that i register for PWG too, the only thing is I just made the transfer yesterday

[tender rune]

I have at least one brain cell

[cunning ore]

I just downloded it

[sick sage]

[unreal steppe]

so can anyone tell me my account is safe or not pelez

i cant sleep peacefully

[sick sage]

first of do as I said

check you have the same pwd

[tender rune]

nobody knows, but if its any consolation there are so many of us with this issue

[unreal steppe]

@sick sagehow to

[severe robin]

You're account is safe as long as you don't delete anyhting.

[sick sage]

from ingame go to accoutn center and check the ID

[unreal steppe]

i did

[tired jetty]

hey, maybe some of you have the same problem that you can't log in to your account? I've been trying to log into my account for two hours and it says the code is incorrect

[sick sage]

then go to data transfer and check its the same

[sudden smelt]

Ye, you good. Just wait. Your PWG ID on the transfer page and ingame PWG ID are the same. If you haven't tried, just log into every server in your region (you will have to scroll down, its a long list)

[sudden cove]

Sooo can we play yet?

[frosty portal]

do you know anything about what the “current account number” means or nah? is it just random?

[sudden smelt]

ye, download the new launcher or update your steam

[sudden smelt]

THE UID will read 00 until you log in

[sudden cove]

Thanks

[unreal steppe]

i play from windows launcher

[sudden smelt]

yep, you're good. just wait and keep checking

[sick sage]

then you are good, it should work

[sonic flume]

I wouldn't be surprised if the issue is that they "sent" the characters on the correct accounts, but the incorrect server 😅

[warm vigil]

just to clarify other people have a same problem as me wherein the PWD ID in the transfer page but different PWD ID when they tried logging in inside the game?

[sick sage]

are you 100% sure its the right server?

[warm vigil]

or is it just me

[severe robin]

my character is on the right server that isnt the problem

[frosty portal]

first check if you are using the right email

[sick sage]

if you have 2 different pwd, then you logged in with the wrong pwd account

[warm vigil]

I dont think so I tried all my emails already

just to be sure I tried it all

[sonic flume]

I mean specifically for people who have that missing character issue. I too have my character on the right server

[severe robin]

If you have two perfect world accounts one ID wont match the transfer page ID

[tired jetty]

I logged in, I have an account on Andoes but my uid is 00 😦

[sick sage]

you need to check from ingame, not from the menu, the menu is always 00

[sudden smelt]

that's normal. Check your PWG ID in the account center. make sure it matches the transfer page PWG ID

[inland bolt]

Already matched but forced to start all over again

[tired jetty]

I went in and started the game again

[dawn venture]

So it takes time for the transfer to apply?

[sick sage]

well your pwd is correct, so the only thing I can think of is wrong server, if not, then you gotta wait and see if its fixed in a couble of days

[sick sage]

its pretty much instant, but I guess the servers can be overloaded with people trying to transfer their data, but I doubt it

[frosty portal]

it is instant for some people and not for others

[sudden smelt]

two people so far have reported that their character randomly reappeared after a few attempts of trying to enter the correct server.

[cunning ore]

Meow

[severe robin]

The transfer of your Tower of Fantasy account from Level Infinite to Perfect World Games is designed to be immediate upon completion of the authorization process.

[frosty portal]

“designed to be”

[upper schooner]

I wonder if those people skipped the tutorial even by accident xd

Still thinking I can't return to my old acc bc of that

[sudden smelt]

you skipped the tutorial and named your character?

[tired jetty]

If something went wrong with my account transfer, will I be able to get it back?

[upper schooner]

Yes

[severe robin]

I did make new character to, just another name. So that will be a hassle 😛

[frosty portal]

I’d hope they could either delete it for you or move it to a different server

[cunning ore]

Wat what

[severe robin]

My old name was taken, thats why I know it was transferred

[unreal steppe]

but guys loggin from google open another charracter

[upper schooner]

I did bc I thought I could bind the acc that way (I understood wrong)

[sick sage]

google is the wrong way to login

[tired jetty]

If something went wrong with my account transfer, will I be able to get it back?

[severe robin]

Im sure we are not the only ones

[frosty portal]

if you didn’t delete the email account then most likely you are good, they will have the data until end of april

[unreal steppe]

@sick sagebut prevoius versions i used to login with google sometimes

[sick sage]

you have until april to get it fixed, you can contact support and ask

[severe robin]

it will be fixed, in time.

[sonic flume]

yeah

[sick sage]

yes but that was before pwd took over

[lament violet]

hellu is there any new player rewards?

[sick sage]

you can't use it anymore

its 2 different accounts

[lament violet]

i hvent recieve 1

[sudden smelt]

why would you do that

[upper schooner]

btw thats why I think I should delete the acc, but im scared if I do that I also lose} the old data

[upper schooner]

I tould u, I understood something wrong in X and I screwed up lol

[severe robin]

You cannot delete a character from server, only accounts

I would not do that, just wait

[sick sage]

send them a mail and ask for help, you can find the support mail in the pins of this channel

[sudden smelt]

ye, waiting is best option

[upper schooner]

already did

[sick sage]

then wait

[lament violet]

uhm

[sick sage]

have you been logging in with google this whole time after pwd took over?

[frosty portal]

I always logged in with google previously

[severe robin]

They can unlink the account, then you delete perfect world account, then re-link with new perfect world account

[sick sage]

yes but you do not wanna do that this time around

[severe robin]

dont delete stuff with linked accounts

[tired jetty]

I have the impression that I may have moved it to the wrong e-mail address, i.e. I had an account with a different e-mail address and I moved it in the game to another one, to my second e-mail address

[sick sage]

look through your emails and find the one that sent you the v4.7 release mail

[dim ember]

I logging in with my gmail account but I can’t find my UID

[severe robin]

the only right way is link by mail and send code, forget the rest.

[sudden smelt]

if your PWG ID in the ingame account center and on the transfer page are different, you are 100% using the wrong email

[warm vigil]

how can we contact them to unlink the account? or just wait

[sick sage]

do not use google to login

[sudden smelt]

just wait

[frosty portal]

yeah I already did it earlier, hopefully it didn’t screw me over permanently
I deleted that acct and logged in via normal email, now my PWG ID matches, but my char still isn’t there

[sick sage]

100% its the right server?

[tired jetty]

where is a transfer page

[sick sage]

click pins 📌

[sudden smelt]

i cant send links here, but I'll DM you it

[dim ember]

I mean I use my email

[frosty portal]

I know I played on Solaris
however I did play on another server before the big merge (I think Starlight but not 100% sure) but the servers wouldn’t have de-merged, right?

[warm vigil]

what did you delete the PWG acc google account ?

[frosty portal]

yeah
I still have the regular email acct

[sick sage]

no both servers are still there ,but you can try and enter both servers to be sure

[sick sage]

good good

[warm vigil]

then you logged in using the gmail account but this time using the "email" login in the game?

[frosty portal]

yup
it’s the same email though so I hope that won’t be an issue :/

just without signing in through google

[sick sage]

thats fine, I did the same at first, but realized it was the wrong account my main account was on

[warm vigil]

earlier before you delete the google account? did you try logging in using that gmail account but using the "email"

[lament violet]

u need to bind first right?

[sudden smelt]

ye

[unreal steppe]

@unreal steppesorry went to wash room, nope i also tried using email option

[frosty portal]

like logging out and then logging in again?
nah I noticed it wasn’t the right one right away since the PWG ID didn’t match

[lament violet]

i forgot to bind it

[dim ember]

I wish I could see what sever I was on

[unreal steppe]

@sick sagecheck msg

[frosty portal]

but I had already linked it to my email
so that’s why I had to delete it
othwrwise I would have just ignored it
basically made new acct -> linked to email -> checked ID (and servers) -> deleted @warm vigil

[lament violet]

help me

[sick sage]

yea I saw it

[sudden smelt]

Sent the transfer page in your DM

[sick sage]

what server did you play on?

[unreal steppe]

Phantasia

[lament violet]

i send it 2u right?

[unreal steppe]

I think i have top up bill cuz i used to do third party top ups

[sick sage]

is that the only server you ever played on?

[unreal steppe]

yes

[severe robin]

In the support page ingame if you lost youre charcter it says the following:
The account name of the new account on the current device. (The new account will be used to confirm the target login device. It will be overwritten and, thus, does not need to be bound. It cannot be retrieved after being overwritten.)

So if you made a new character on same server it can be overwritten.

[fathom robin]

So the account ID on the heat up web event page and the in game one are different for some reason and I'm using the same email.

anyone else got this problem?

[sick sage]

are you logging in with google or?

[fathom robin]

I'm using the email option on the top

[sick sage]

then it should be correct

[dim ember]

Me too

[fathom robin]

I'm using the exact same email on the website and the launcher

[lament violet]

sme

[fathom robin]

and the IDs are different

[severe robin]

you hve two different numbers, so not correct.

[fathom robin]

and my character is on the website ID

[lament violet]

My keyboard is broken and some of my keys are broken lmao hard to type

[unreal steppe]

@fathom robiny do u blur the id bro its safe to share

[sick sage]

you did something wrong somewhere, because they should be the same

[lament violet]

I had to use my phone

[warm vigil]

ok ok thanks

[unreal steppe]

@lament violetuse smartphone my dear

[fathom robin]

well they both send a code to the exact same email so what am I supposed to do here?

[lament violet]

It send to you different uid right?

[simple dew]

yaasssss and I'm trying everything possible 😩

[severe robin]

on what website do you check character?

[sick sage]

way too many issues with this method of data transfering ;/

[lament violet]

Lmao true instead were using gmail we have to go through many emails

[foggy ferry]

they should just move all characters no matter what and keep logins same

[lament violet]

It was bullsh8

[frosty portal]

you’re sure you didn’t log in through google?

[fathom robin]

I used the email login method and they just gave me a new account

[unreal steppe]

@sick sagebecuz of interns

at the backend

[sick sage]

exactly, its not like they couldn't, but I guess they were just trying to make sure LI didn't have our account data after the merge

[simple dew]

I updated steam client, clicked play and tof logged me in but to lvl1 account .....not my account 😭

[lament violet]

Sh8 move

[dim ember]

Me too

[sick sage]

that is correct

[unreal steppe]

@dim emberur unable to login to ur main account like me right ??

[sick sage]

logout from settings

[dim ember]

Yes

[unreal steppe]

i knew i wasnt the only one

[sudden smelt]

What about the transfer page?

[lament violet]

Tryna go back just to bind lmao

[unreal steppe]

be my friend plz we will die together lol

[cunning ore]

Does anyone know anything about eden server north america

[sudden smelt]

You can't use that launcher. I messaged you the bind website

[simple dew]

I did but still no change....I uninstalled and reinstalling now. I hope that helps.

[sudden smelt]

ye, that's correct then. you tried every server in your region?

[foggy ferry]

i tried facebook,email,second email,steam and X login and none of thoose just dont have any characters stored on server i played 😂

[fathom robin]

are you selecting the right server? solaris, the glades, etc.?

[unreal steppe]

@dim embermine is also showin this

[sick sage]

steam logs you in automatically to the account you first login to, but if you wanna change you gotta logout from account center in settings

[lament violet]

send it TT

[dim ember]

I think so

[lament violet]

plez

[sudden smelt]

Sent again

[simple dew]

oh okay...Thanks!

[severe robin]

I have the same, everything is as it should be but no character on server. I mailed support by email and ingame, just have to wait.

[sick sage]

if you are unsure, try some of the other servers, I know its a pain in the ass to go through, but you might find the correct server

[fathom robin]

what's the perfect world support email?

[sick sage]

look pins

[dim ember]

Okay I did that

[severe robin]

[e-mail]

[sick sage]

I went through all of EU since I forgot I was playing NA XD so took me a while to find my server since I didn't remember its name XD

[warm vigil]

I use the same email to login in the tof_perfectworld_heat_support website and login in the TOF game using the "email" but it have different UID in the website and in the app

[dim ember]

Is ev the American server

[fathom robin]

same

[odd yoke]

i entered all SA servers, every single one wiped, it is possible that they transfered my char to another region ? :v

[warm vigil]

when did you transfer account december last year?

[sick sage]

I highly doubt it

[fathom robin]

I transfered on feb 8

[odd yoke]

last week for me

[sick sage]

you mean eden?

[dim ember]

Yes

[sick sage]

eden is asia

[dim ember]

Okay

[sick sage]

but try all the servers, you may be lucky you just forgot what server you were playing on

[lament violet]

I email them

[jaunty topaz]

so where to find account if my server was eden 100%? cant find account on any asia server

[lament violet]

This Email login is tideous work

[sick sage]

you transfered your data, checked you are using the correct email, and you made sure to use sign in with email option?

[lament violet]

I wonder Level Infinite and Perfect World Games had beef with each other

[jaunty topaz]

yes

[sick sage]

and data transfer and pwd in account center ingame is the same id?

[jaunty topaz]

yes

[sudden smelt]

just have to wait

[dim ember]

I don’t see my id in the account center

[lament violet]

Im stressed at this point cuz wtf pwg what a way to welcome by doing tideous work

[sudden smelt]

click account center on the right of that, not that 00 number

[sick sage]

click account center on your right

[sick sage]

yea prob just gotta wait

[jaunty topaz]

wait what? account still not transfer?

[sick sage]

its possible they are having issues, so its either paused or just overloaded with people trying to transfer

doubt its paused tho

but who knows

[fathom robin]

OK I FIXED MY ISSUE

[sick sage]

tell tell

[fathom robin]

YOU CANNOT COPY AND PASTE YOUR EMAIL FROM CHROME

[sudden smelt]

Some people have had their chararcter randomly appear on their server later

[fathom robin]

MANUALLY TYPE IT IN

[sick sage]

ah

right that was a thing too

like what

[fathom robin]

WHY TF DO THEY COUNT THAT AS DIFFERENT IDK

[sudden smelt]

huh...

[jaunty topaz]

but there no server "eden" anymore

[meager pollen]

Again here to ask if whether it is possible to undo the third party components download the game had suggested me to download (It's preventing me from playing some games)

[sick sage]

so ehm ,if anyone else had same pwds, did you copy pasta your login data? xD

[fathom robin]

someone should probably highlight that somewhere

[sudden smelt]

Was there an Eden server in NA?

[sick sage]

its on asia

[jaunty topaz]

asia

[sudden smelt]

scroll down on the list

[lament violet]

When does the customer service reply?

In gmail

[foggy ferry]

i dmed them 10h ago...

[sick sage]

@dim ember @odd yoke @unreal steppe did you guys copy paste your login data when you signed in?

[twilit pagoda]

Soon its morning for them rn

[dim ember]

No

[sick sage]

in a week maybe

[unreal steppe]

@sick sagewait what ??

copy paste login data

[lament violet]

Its pisses me off that we cant use our google account

Fk it ahahahahaha

[sick sage]

did you copy or manually type in your email

[sudden smelt]

you can bind your google account to your pwg account in the account center

[sick sage]

like in case you use password managers etc etc

[dim ember]

I type my email

[unreal steppe]

i did login with password and gets done at first time

[lament violet]

Theyre different uid

[sick sage]

I mean ingame when you login to your account after data transfer

[odd yoke]

i logged in with the pw account that i created during the data transfer, it s the same email, i did this process 1 week ago

[unreal steppe]

so its the account i used to play with password login

@odd yokebro 1 week ago wtf

[sick sage]

yea but when you logged in, did you by chance copy or manually write the email

[sudden smelt]

do not use the google login in the new launcher. use the "Login with EMAIL" option.

[unreal steppe]

and im worried for not login with in 18 hours

[sudden smelt]

I send you a tutorial in your private message

[unreal steppe]

@sudden smelti did everything each time

[sudden smelt]

I know, just gonna have to wait

[unreal steppe]

turned of save login info and again and agian and agian

[odd yoke]

writed manually, but it sent to the right email, i got the code, also de id it s the same from the site

[frosty portal]

Same

[sick sage]

yea ok, but like "the camera man" had the same issue as you and his account worked when he manually wrote the mail, but when he copied it, it didn't work, so that is why I'm asking 😛

[odd yoke]

you mean to get the code ?

[sick sage]

no

when logging in to the game

[lament violet]

Need to write our email manually???

[sick sage]

yea

like no copy paste

[sterile moth]

I did write it manually it's show only lv1 account with different id

[sick sage]

different id means wrong email used to login, or you used the wrong login method

[dim ember]

I did the same thing too

[lament violet]

Try delete acc your lvl1 and try again

[frosty portal]

or wrong game account (wrong login methods create new accounts)

[sterile moth]

@sick sage I only have 1 email

[fathom robin]

these IDs should match

[sick sage]

did you use sign in with email or?

[sterile moth]

@sick sage yes I signed in

[sick sage]

with this one right

[odd yoke]

i did the transfer 1 week ago, it takes time ?

[sick sage]

no it should work

[sterile moth]

@sick sage oh wait I signed in using steam account

[sick sage]

there is your issue

has to be top one

[sterile moth]

Ima try again

@sick sage ty your very big help than costumer service

[unreal steppe]

@sick sagereally sir u earned my respect +++

[sick sage]

[unreal steppe]

id like to give u 100$ worth of BTC if u dont mind

[sick sage]

[unreal steppe]

im not jokin bro

[lament violet]

chat doing it manuall is effective

[sick sage]

was that your issue as well?

[lament violet]

LETS G

[odd yoke]

is it possible to send the link account to another email ? .... because i transfered today again, and it s not working, still all SA servers wiped

[dim ember]

I’m trying to find what server I was on

[lament violet]

Doing it slowly and mamually

[sick sage]

gooood ;D

[unreal steppe]

@dim emberi can help u find ur server without login trust me

legit source

[frosty portal]

congrats!
I’ve been doing it manually and still no luck

[dim ember]

Okay

[sudden smelt]

Pitho the goat 🫡

[frosty portal]

Pitho is better than AI generated cs responses for sure

[grim gyro]

same

[simple dew]

my transfer pwg account# is correct in the settings but it still starts me off at lvl1 ....so maybe I just need to wait ? 🤔

[lament violet]

Im gonna kiss u @sick sage

[sick sage]

and my accoutn fucked up trying to get that picture earlier LOL

fyi, do ot logout once you get it working XD

[real scroll]

my account was not transferred despite following the procedure!

[foggy ferry]

damn any smart guy or girl could help me too

[light pond]

what is this page? it’s blank

[sick sage]

are you using this ?

[bleak belfry]

Yes im i got the same issue too

[real scroll]

yes

[bleak belfry]

And i login i choose my previous server my character was not there

[sick sage]

is the PWD the same in account center and data transfer?

[sudden smelt]

make sure these are both the same

[sterile moth]

@sick sage didn't work too it's same lv1

[bleak belfry]

Yea its same i check it

[sick sage]

did you write the email manually when you logged in to the game?

[bleak belfry]

Yeap type by myself

[sterile moth]

Yah since yesterday

[bleak belfry]

Me too

[sterile moth]

I did many many times owo

[sick sage]

100% sure its the right server?

[sterile moth]

Yes me Eden

[elfin scaffold]

how long to transfer ?

[sick sage]

should be instant

[elfin scaffold]

thks

[frosty portal]

yeah some people just can’t access their accounts

[bleak belfry]

Yea right server

[frosty portal]

supposedly the devs are aware and working on it (mentioned by one of the mods earlier)

[sick sage]

hopefully 😛

[simple dew]

if wrong server....how to fix?

[sick sage]

try all servers until you find the right one

if you see frigg, then you know its the wrong server, alt f4 and try again

[bleak belfry]

Your Tower of Fantasy data transfer request has been submitted. Its just say submitted not successful transfer its that means?

Means i need to wait wait wait

[sick sage]

miss translation

it should be instant

[light pond]

submitted is good enough. i logged in tof fine

[bleak belfry]

Yea i ask my friend too he just transfer and login he got he acc back

[sick sage]

but either people are logging in incorrectly or they are one of the people with account issues

[sterile moth]

How to skip when checking each server because it keeps manually closing the game

[sick sage]

you need to manually close with alt f4

fastest way

[sterile moth]

paiinn

[sick sage]

yup

I went through all of eu before I realized my account was NA XD

forgot I played on NA xD

[sterile moth]

@sick sage also I saw my ID different

[void compass]

Was Kura a Europe server

[sick sage]

2 different id's then you are logging in with wrong mail

[sterile moth]

It's 11 not 60

[frosty portal]

Different ID is the easier issue to fix
that seems to be entirely user-side

but same ID/no character does not have a guaranteed fix yet

[sterile moth]

But in PWG IT SAY 60

[sick sage]

different ID means you used the wrong email or you copy pasted the email when you logged in or you did not use sign in with email

[sterile moth]

@sick sage the thing is same email in pwg and the game now login

[sick sage]

Kuura yes, that is an eu server

[frosty portal]

did you previously use another login method and link it to your email?

if so you may need to delete that account

[sick sage]

deleting does not sound like a good idea

[void compass]

Thank you

[sterile moth]

@frosty portal would that affect my previous account

[frosty portal]

tbf we’re not 100% sure

is that what you did?

eg. log into google first, link it to your email?

[light pond]

show the transfer page. censor a few number if u want

[frosty portal]

if so that could be the problem

(it was my issue)
I deleted the account and now have matching IDs
but my character still isn’t there so it’s not a guaranteed fix, would not necessarily recommend this until we have more info

[hexed spear]

hey, I played tof at release with the tof launcher and then switched over to steam with the same account. But after today's update and I linked my steam, everything is gone. 💀

[simple dew]

oohhhhh I was in NA The Glades but I don't see it in the list now😭

[real scroll]

Same ID problem here.

[sick sage]

its there

[real scroll]

I don't even rememer which server...

[sharp cloak]

I keep wondering what the odds are that I'm actually gonna get my characters back or if I should just start over

[sick sage]

your ids are the same?

[real scroll]

Yes

[dim ember]

Me too

[sterile moth]

This stressful

[sick sage]

@sharp cloak

start from here

and scroll down a bit

[sharp cloak]

Yeeep

My IDs match on the site and ingame too

[sick sage]

then you just have to go through all servers until you find the right one

[frosty portal]

Nothing we can do after troubleshooting (email typing, server checking etc) once IDs match afaik :/

[sharp cloak]

I know I was on Starlight too so... idk

[sick sage]

did you copy paste your email when y ou logged in

or manually write it

[sharp cloak]

Nope, manual

[sick sage]

did you use the right login method

[simple dew]

OMG! .....I'm in, I'm in....Thank you soooooooo much!❤️ ❤️ ❤️

[sterile moth]

@sick sage ty IL just wait until tomorrow my head hurts.

[sick sage]

bam another one ;D

[sudden smelt]

we salute pithos 🫡

[sick sage]

🫡

[bleak belfry]

U means the transfer character will ramdom to the server?

[light pond]

no

[dim ember]

I think I just made a new account

[sick sage]

no enter all servers until you find the right server

if your IDS match, then you need to go through al lservers

if you dont remember it

[bleak belfry]

I did i still remember my server but inside was empty

[sick sage]

and even if you do, you may be wrong XD

[frosty portal]

some people are still having issues, you’re not alone

[sick sage]

I honestly dont remember I ever played on nightfall, but I did apparently

[bleak belfry]

🥲🥲damn

[sick sage]

but yea you may be one of the people with actual account issues

hopefully the patch tomorrow fixes those issues as well

or today, depending on where you live

they should really just have added all our characters to like a character storage on the website, and let us choose the server

[sudden smelt]

Try all the servers just in case. Remember, you can scroll through the list. If you see the girl with pink hair, just alt + F4 and try the next server

[sick sage]

and decrease the servers instead of having 20 servers in each region

[bleak belfry]

Yea u right

[real scroll]

Do I need to close the game while choosing servers?

[sick sage]

chose server

pink hair?

alt f4

start game

go again

loading screen?

[real scroll]

Ah... This will take hours!

[sick sage]

then gg

you found it

[real scroll]

Let's hope it works.

[sick sage]

hopefully 😄

[frosty portal]

Tbf I have not checked all other region’s servers yet
I guess it’s worth a shot 😅

[sudden smelt]

🫡 best of luck

[sick sage]

yea I'm from eu, but I forgot I made my char back on NA when tof first released

so yea

who knows, you may have done the same XD

[void compass]

I was Kuura, but no eu servers are working for me so it might have been on NA? account number is indeed the same

[sudden smelt]

Try NA 👍

[sick sage]

NA did not have kuura tho, but who knows 😛

@fathom robin did copy pasting your email give you 2 different pwd?

[dim ember]

I just found it and I was level 6 so I’m gonna to find my other one

[sudden smelt]

Ayyyyyy

[sick sage]

nice

[sharp cloak]

2 more servers to check but nothing so far

[void compass]

You know, I didn’t realise I had to click and hold to go down, I was trying to scroll we will not speak of this again

[sharp cloak]

Meh. Checked them all and nothing

[hardy vortex]

redownloaded the client again, ran again and I didn't get the trojan message this time. So we must be good!

[lost rock]

This account transfer is garbage. I submitted a transfer request, and got a confirmation email. Tried signing in, and it just started me from scratch. Even made sure I selected the correct server.
So I just lost my entire account because of this.

I even spent money on this game. I don't remember how much, but I know it was at least over $100 total.

[sick sage]

is your PWD the same in account center ingame and on the data transfer page?

[sharp cloak]

When you do a transfer, does it delete the information from LevelInfinite?

[sick sage]

no

don't think so

[sudden smelt]

level infinite data is not deleted until april 24th

[lost rock]

Huh?

[sick sage]

this

[lost rock]

I screenshotted the info from the transfer, but I'm unsure if it's safe to share.

[real scroll]

In the hypotethical case that, for whatever reason, I used the Steam Log in in the past, how do I transfer my data?

[sick sage]

you can censor

just show the first 5 numbers

so we can compare

[lost rock]

Am I supposed to log in with the ID I got from that?

[bleak belfry]

Email

[sick sage]

you are suppose to login with the email you used for it yes

with this option

[lost rock]

Well I did, and it started me from scratch

[inland bolt]

Same

[sick sage]

check your IDs

if the IDs is the same, then you might be one of the people with actual account issues, and they are aware of it

if they are different

[twin condor]

Did your WD update?

[sick sage]

then we can trouble shoot

[twin condor]

I'll have to re-download the setup.sbd try when I get home

[lost rock]

The IDs are the exact same

[sick sage]

you are 101% sure its the right server?

[lost rock]

Yes. I played on Frontier since launch

[sick sage]

ok then you might have to wait until the devs fix the account issues

[sonic cliff]

When I went to check if my account transfered, when it says "You must link a Perfect World Games Account to transfer data. Click CONFIRM to sign in/sign up for a Perfect World Games Account" and I click Confirm, nothing happens.

[sick sage]

some people have issues with logging in

[sick sage]

disable adblock

[sudden smelt]

Try every server in your region, just in case

[sonic cliff]

I don't have any

[sick sage]

nothing built into the browser?

[twin condor]

Ahhh there was a update today, sweet! Thanks for the updates

[sick sage]

spam the button a few times and see if anything happens

[sonic cliff]

nope

[royal tiger]

do you use opera gx?

[twin condor]

Now i just gotta worry about the transfer lol

[lost rock]

I might have found the problem, and I'm going to test it to see if it is the case. I'll let you know after.

[bleak belfry]

If solved lmk also😭

[lost rock]

Btw, is there supposed to be any sort of delay between submitting the request and it actually transferring? Or is it usually instant?

[sick sage]

no

[bleak belfry]

They said should be instant

[sick sage]

been instant for most people that was able to login

[wanton wigeon]

Any solutions

[lost rock]

It didn't work.

[sick sage]

are these 2 ids the same?

data transfer id and user center from the account center in the ingame settings

[twilit pollen]

Have you tried reinstalling but choose cancel (when it asked for installation)? Seems like no one here can really answer us about the third party component

[real scroll]

Hey. What if I had a Steam account and, maybe, my data is there and not on the mail one? Shouldn't be, but how do I check?

[sick sage]

its not on steam unless you manually linked it after logging in

[wanton wigeon]

I’ll have to wait till my friend gets on I’m on mobile they on pc so I’ll ask them they using steam rn

[meager pollen]

I've reinstalled a solid 2 or 3 times now actually, the option for it just doesn't appear anymore once downloaded

The problem with it is that other games detect it as an exploit software or reverse-engineering

[sick sage]

if you logged in with steam, then that is your issue

[lost rock]

Only thing I was testing was if I had actually transferred the wrong account, because I think I at one point accidentally made a 2nd account, and thought that I may have transferred the wrong one, but both are starting from scratch.

[wanton wigeon]

So they can’t use steam

[real scroll]

Is there any way I can check? Just in case?

[twilit pollen]

Fu

I uninstalled mine hoping i can cancel it again

[sick sage]

nope not at first, you have to sign in with email (first option) and then link it afterwards

[wanton wigeon]

Hm

[sick sage]

login with steam I guess, but I very highly doubt it if you didn't do it manually after you logged in with email option

[meager pollen]

I'll test it again a 3rd time and I'll lyk

[real scroll]

No. I meant if the old account was logged in with steam.

[sick sage]

I linked mine to steam after, and my account is not steam only, manually logging is no longer works, I have ot use steam

[twilit pollen]

You cant locate the file location?

[twilit pollen]

Appreciated!

[sick sage]

the old account do not exist if you mean prior to perfect world games taking over

[lost rock]

Do I need to report my account issue? Or are they just going to fix it for everyone without them needing to do anything?

[sick sage]

you can do that just in case its something else I guess

[wanton wigeon]

This is so confusing

[real scroll]

Ok. So there should only be my mail account?

[sick sage]

I would not start a new account or delete and try again until we know for sure what is going onb

[sick sage]

yes

after you data transfer, its should only be the email

[meager pollen]

Not at all, I can probs dm u what I'm assuming it'd be

[lost rock]

I've lost entire accounts in other games before, due to stupid and/or complicated account transfer requirements, and this time has been no different.

[meager pollen]

Since only a handful of my files actually got modified at the time I downloaded the components

[sudden smelt]

You tried every server in your region?

[lost rock]

I don't need to. I KNOW that I played on Frontier. I checked Frontier.

[sudden smelt]

80% of the people so far have been sure and were surprised

[sick sage]

its worth a try I would say, you never know if it messed up somewhere and put you into the wrong server 😛

[lost rock]

• Sigh *
  I'll try it, I guess.

[sudden smelt]

🫡

[fervent veldt]

does the transfer process immediately?

[sick sage]

yes

[lost rock]

Yes

[fervent veldt]

ahhhhhh FUCK

[twilit pollen]

Alright, im near on contacting cs about it already 😅

[sick sage]

good luck getting in touch xD

[frosty portal]

yeah can’t hurt to send an email with your info

[weak spade]

Still not working for Yandex email - confirmation code does not arrive

[lost rock]

Where do you send it, though?

[sick sage]

look pins

or [e-mail]

[weak spade]

ALready

[desert helm]

hi sorry i got busy -- is it still not working?

[red raptor]

Where i can find languange, voice over choice setting? i can change it before on Level Infinite TOF client, dunno where is it on Perfect World TOF client

[sudden smelt]

that seems to be a problem with yandex itself.

[sudden smelt]

scroll down under "key" on the left

[lost rock]

I gave it a shot, and none of them have my account on them.

[sick sage]

sad 😭

[red raptor]

Found it thanks
Still no voice managament pack to reduce game size, i kinda disappointed

[sick sage]

yea then you need to wait until we get some news 😛

[sudden smelt]

🫡

[weak spade]

from Level infinite confirmation codes are coming

[sudden smelt]

you'll just have to wait for customer service to respond

[bleak belfry]

So when transfer successfully will drop u a email msg?

[sick sage]

@lost rock stupid question, but did you have your data on google before pwg transfer?

[lost rock]

I saw something before about confirming you own the account in question by sharing with customer service proof of any in-game purchases, but I don't see any emails confirming purchases.

[sick sage]

no

[lost rock]

I don't think so, but I can check.

Do those accounts require transfers as well?

[frosty portal]

Look up “Gash Point HK” in your emails

[dusty lichen]

coming back after a year how do i see which server i had my character on?

[lost rock]

no dice

[grave sandal]

Eu rodei todos servidores aqui do SA não achei meu personagem

[weak spade]

I applied for a transfer a month ago, but I didn’t receive any emails about success, nor any confirmation codes.

[frosty portal]

you check them 1 by 1 😬

[dusty lichen]

ouch but alr lol

[lost rock]

That didn't work either. 😔

[sick sage]

I didn't mean to try and login with it, I was asking because I was wondering what you used here

[lost rock]

oh

[sick sage]

you would assume google would be the choice to use if you had used google for your account when LI was the publisher

[lost rock]

I used my email address directly

[flat lichen]

i accidently set my age to 10 instead of 18

[sonic cliff]

do you know if clicking on the server and then the cog checks to see if your account is in there?

[sick sage]

it doesn't

[lost rock]

Interesting... Even though I put in the request with my email before, attempting to transfer with my google account IMMEDIETLY takes me back to this.

[sick sage]

and is 619 the right id?

[lost rock]

Yes

And the Current Account number is also the same across both direct email and google accounts

[wanton wigeon]

Yo guys

He got his stuff back

[lost rock]

?

Who?

[wanton wigeon]

My friend

[lost rock]

How?

[wanton wigeon]

He got it back

[sick sage]

becauase he used steam to login

steam method

and not direct email

[wanton wigeon]

But yeah hold up

[lost rock]

I don't think I ever connected my steam account to my ToF account

[sick sage]

you dont

you do that manually once you are ingame on your character

then you can do it in account center

[lost rock]

When was ToF added to steam?

[wanton wigeon]

I will help have you

[sick sage]

since the beginning

[wanton wigeon]

Long time ago

[sudden smelt]

2022, a month or so after release i think

[lost rock]

Really?

Hmmm

[wanton wigeon]

Don’t worry we will save from these troublesome times

[lost rock]

I wonder if I linked it at some point?

[sick sage]

no that is not the case unless you did it after you transfered

[wanton wigeon]

But yeah, my friend had to cross match what has already been linked to his account?

[last silo]

Hi. Does anyone know an email where I could reach new PWG team? I have an issue with a character. Support in-game page is not helpful at all.

[lost rock]

[sudden smelt]

[e-mail]

[sick sage]

always try asking here before contacting support

[last silo]

If I logged with Google Account, it sent me to a different character/server than if I used Gmail address. They are the same email but the game handled it as two different accounts.

[sick sage]

do not use google

[sudden smelt]

You completed the account transfer, correct?

[sick sage]

use sign in with email

[last silo]

I used gmail address for the transfer, but it recognized the Google Account instead.

[sudden smelt]

this, the first option

[last silo]

Yes, I used the gmail address (not the Google Account) to do so.

[frosty portal]

yeah I did that too, whoops
did you link the new google acct to your email?

if so the only solution may be to delete that account
otherwise just try logging in normally with email

[sick sage]

this?

[real scroll]

You sure there was no way to create Steam accounts back with PlayerInfinite? Because I don't trust my memory at all.

[last silo]

Yeah, that's why I find it strange that it recognized the Google Account instead.

[sick sage]

you were not able to use steam back then

you only had the launcher on steam

[real scroll]

Ok. That's reassuring. Then my memory is not going to harm me any further.

[light pond]

i used gmail.com to make PWG account when transferring.
i signed in with email (not sign in with google) and it worked fine

[sick sage]

yea you can use a gmail

just not sign in with google

[wanton wigeon]

Yeah I gave my friend the launcher from the official website and then after that, he signed in and then let him back in

[sick sage]

you can login from steam

I'm doing that

you just can't click on sign in with steam

[last silo]

I just tried logging in with Google Account instead... brand new game...

[light pond]

they should remove sign in with other methods for now until transfer people are done lmao

[sick sage]

its there for people that link their account afterwards

my login method is steam now

my data is now saved on my steam instead of email

[frosty portal]

yeah it will create a new account each time you use a new login method

[light pond]

then sign in with email

[sick sage]

is your account center ID and perfect world ID identical?

perfect world from when you transfered your data

[last silo]

If only I remember the old ID...

I should've taken screenshots.

[frosty portal]

go to the transfer website, it is there

[sonic cliff]

I tried every single one of the american servers and none of them had my account

[flat lichen]

So on iOS I accidentally set my age to 10 and now I have to verify but nothing has happened since sending it but I can login on pc just fine

[frosty portal]

Same :/ just have to wait for a fix then (your IDs are the same?)

[novel lichen]

Facebook login for account transfer still broken fml

[sonic cliff]

yep my IDs are the same

[sick sage]

you need to use sign in with email

you can link facebook later

[real scroll]

Finally I recovered it! Thank you! I can do very little in terms of reward. But I will pray for the providence to bring you ever lasting prosperity. :3

[novel lichen]

hmm... I'll try

[twin condor]

eyyyyyyyyy no trojan warning~

finally

[sick sage]

nice

[bleak belfry]

U found ur character back?

[wanton wigeon]

Gotta love mobile

[light pond]

what did you do to get it back? share the steps

[desert helm]

@river mantle can you tell me your issue here pls?

[sharp cloak]

should my tranfered account uid match my old uid on my screenshots? The old one was longer and started with 10 while this one starts with 61 and is shorter.

[frosty portal]

Yeah same (also with a Google current account)

[sick sage]

old as in prior to pwg?

[sharp cloak]

Yes

[sick sage]

then no

[frigid dagger]

same here, i still have old screenshots of my ID and mine starts with 1

[sick sage]

once transfered, the id is new

[sharp cloak]

Ok good lol

[last silo]

Oh, bummer... the Google Account and the Gmail use the same email address, but PWG account has already associated the Gmail account, so I can't link the Google Account to the same email address...

[sick sage]

the old id can however be used to find your data in case cs need the info

[frigid dagger]

you know how to contact them? i wanna email them to send my old ID to find my account

[sick sage]

pins

[frigid dagger]

ok thanks!

[desert helm]

@teal sail abt the parental consent issue, i'm not sure what to do after getting the message saying you can't access the services. we will update our info once we find out from CS

[frosty portal]

I was somehow able to but then I couldn’t get the regular email login to match

you may have to delete the google acct (maybe don’t do it just yet? or do it if you feel confident)
then you should be able to sign in via email and the ID should match

[light pond]

“sign in with google” and request delete account.
do NOT mistakenly delete your PWG account

[high steppe]

any way to contact customer support? the ai chat is not helping

[sick sage]

pins

[light pond]

anyone has issue displaying this page?

[sharp cloak]

Were accounts deleted some time ago? I hadn't played in over a year and am wondering if that is why my account is gone.

[novel lichen]

wait wat

[frigid dagger]

they said they don’t delete accounts so i doubt it

[sharp cloak]

ok thanks

[sick sage]

you tried creating an account with facebook

do not link anything until you know the account works

[light pond]

he probably signed in with Facebook

[sick sage]

yea he tried using facebook at first

[buoyant elm]

someone can claim the total heat support? I Claim it and get nothing

[sick sage]

I have the same issue

but most people can

[light pond]

did you talk to CS yet?

[sick sage]

nope

they are not gonna respond in the first 24/48 hours, they are getting spammed with issues

[frosty portal]

I would not want to be a pwg cs employee right now lol

[buoyant elm]

lmao

[sharp cloak]

I give up at this point lol I've tried literally everything and every combo of accounts

[sick sage]

you need t owait, some accounts are having actual issues, and I believe they are already aware of it, we can hope the patch tomorrow fixes it

[sharp cloak]

👍

[buoyant elm]

yep that's the only way

[dim ember]

I’m going to play on my other server for now

[sick sage]

did you not end up finding it?

[dim ember]

Yes

[rotund cypress]

can someone help me?
im using facebook account to login my TOF before
its like a year ago
now i want to transfer my account but i cant even login using my facebook

[lyric matrix]

Well same to me im login by gmail so now is create a new account and my blink transfer account is different ID so now im dont know how to do with this!

[sick sage]

do not use google

you need to login with the email option

first one

use the email you used for the perfect world account

[desert helm]

after completing the transfer, you can't login through any other method except PWG email (otherwise you will make a new account)

if you check the pinned messages of #standard-chat there are a lot of guides about this. we (ModTeam) are also putting together a faq channelw ith everything compiled for your ease ^^

but to put it simply:

1. transfer data
2. login using the pwg email only
3. after successful login and verifying your account is correct, you can try linking google, facebook, etc

[lyric matrix]

Is too late my account gone 😩

[sick sage]

no its not

[desert helm]

no? accounts do not get deleted until late april

just follow the instructions pinned here and in the other channels :)

[mint elm]

log into your email first, no 3rd party like gmail

[lyric matrix]

[rotund cypress]

i've done this but my account still gone

[desert helm]

did you verify youre on the right PWG account?

[rotund cypress]

bro, i cant even transfer data using facebook

like this

[desert helm]

please read and follow this in it's entirety -- it answers most if not all issues :> those that it doesnt answer should be directed to CS.

most commonly the issue is just players getting confused by the instructions for transfer and not an account issue

[desert helm]

do you have another login method?

[rotund cypress]

no sir

[desert helm]

i see, you may have to wait then. Facebook was never a reliable login method because FB went down a lot ;/ i would report this to CS to see if this is something on the PWG side or on the FB side

when you do get access again, you'll log into the transfer page with FB and then be prompted to make a PWG email. you can use that as an alt login method when FB goes down :)

[forest lotus]

i have a question, may i ask it here?

[novel lichen]

I did this but all I got was this message:

[forest lotus]

is server transfer ended?

[sick sage]

again, you do not wanna bind an account when you don't even have your account with your data on it

[desert helm]

you can still authorize the transfer of your account

[frosty portal]

were you able to login via normal email?

[forest lotus]

i transfered it already

[desert helm]

i'm not sure what you did to make this screen come up ^^" you'll have to walk me through the steps pls

[forest lotus]

few days ago

[lyric matrix]

Im use emails and still this Bonk my account gone

[desert helm]

try logging in using your PWG email. follow the instructions in the pins of this channel ^^

[forest lotus]

so i just wanted to know is servers are alive or not

[sick sage]

they are trying to link their facebook to a new account without their data
account center - linked account - link facebook

[rotund cypress]

ok sir
thanks for help

[frosty portal]

you may have to delete the brand new google acct in order to log in normally if you can’t otherwise

[lyric matrix]

Delete all of they

[frosty portal]

no not your pwg acct
just be extra careful if you do it obviously

[desert helm]

check that your ID shown here matches the PWG ID in your server transfer page
then if it's the same, check that you've clicked on the right server

[desert helm]

they are. some players may be experiencing delayed transfers

[forest lotus]

i get this every time

[lyric matrix]

[sick sage]

wrong launcher no?

you need the new launcher

LI launcher will not work

[desert helm]

yeah that's the old launcher

[forest lotus]

hmm... but i heard that we don't need new launcher...

ok where i can get the new one?

[sick sage]

you do

steam

or from perfect world website

[forest lotus]

ok ty, for the info

[sick sage]

if your current launcher is steam, then you need to delete and reinstall

[forest lotus]

what i need to know about logining though? is there would be any problems if i have linked only my google acc?

[true pine]

delayed transfers? thats fun. guess ill continue to wait.

[desert helm]

as long as you follow all the instructions in #game-announcements and the pinned message here, you shouldn't have any problems with that. usually problems arise if you make a mistake, so follow all instructions carefully and closely.

[forest lotus]

ok, thank you

[sick sage]

@desert helm do you know if the heat up event is also experiencing delays? like I have yet to recieve my rewards after claiming them on the web page

[tawdry pendant]

what happend if you first login as steam, then login using PWG Email ?

[desert helm]

i personally am not aware :< i havent been able to access my account yet so i can't check on this issue, but another mod might know

[tawdry pendant]

in my Case, i first login using steam, then when i check this information, now im using pwg email, but when i'll try login, my main account gone, but only my second account transfered

[sick sage]

I see, thanks tho 😄

[true pine]

hm. well i did the account transfer thing today, and my accounts gone atm. L for me

[sick sage]

I assume you are talking about using steam launcher?

[tawdry pendant]

yup

[sick sage]

that is fine

[tawdry pendant]

but on in game im using PWG Email

[sick sage]

but you have to login with the email option and use the pwg email

[tawdry pendant]

yeah i know, i say that before

[sick sage]

is your pwg id the same on the transfer data page and in the account center in settings?

[tawdry pendant]

yes, is same

[sick sage]

100% the right server?

[tawdry pendant]

absolutely on the right server

[true pine]

yeah i got the exact same issue as you

[sick sage]

then you may have the account issue like a lot of other people

[tawdry pendant]

My Main Account on server Phantasia, My Second Account on Server Cocokonderu

[sick sage]

which means you gotta wait for a fix

[true pine]

darn.

[sick sage]

sadly

[true pine]

the tof support email doesnt work either. i tried already.

[sick sage]

all I can say is try other servers xD you never know, you may have randomly forgotten your server 😛

I know I did xD

it works, I just got a reply saying they are working on my ticket

[tawdry pendant]

nope, i still remember till this day

[true pine]

i got screen shots from 2021 from when i first started playing, always been on the glades.

[frosty portal]

I imagine they are pretty slammed rn, hopefully we get updates later today/tomorrow

[desert helm]

i don't recommend account deletion lightly -- please only doing this after confirming the PWG account ID you want to delete is the wrong account
one user that logged in using steam first then PWG email seemed to have the same issue as you. to fix it, he did the following

1. delete the steam PWG account and then close the game
2. re-log into the PWG email account
3. link your steam to the PWG email account
4. if you don't see your account (the PWG account ID should be the one you saw when you authorized the transfer) then email CS

[true pine]

i get an address not found error

[desert helm]

[e-mail]?

that email works for everyone from what i've heard

[tawdry pendant]

i try email this, but still not response till this time

[sick sage]

it works

[desert helm]

can't control that -- it will take some time

[tawdry pendant]

ok, let me try

[true pine]

mb, had the wrong one.

[forest lotus]

version of client 4.7.3 right?

[frosty portal]

I just got the same response

so that is a good sign at least

[true pine]

so my question is, does it create a new account as soon as you log in? or as soon as you make a character with a name?

[tawdry pendant]

why you got reply, but mine not 🥲

[sick sage]

so yea they are working their butt off to get through probably 10000 mails XD

[sick sage]

took a while

[desert helm]

it should be as soon as you log in

so that's why it's really important to log in with PWG first :c

[tawdry pendant]

i'll try email them yesterday

[true pine]

ok

[frosty portal]

Yeah I had a similar issue with Google log in
Had to delete the google account in order to log in regularly
My char is still not there but at least my email/ID works

[desert helm]

but it's not the end of the world -- we'll get through it

[sick sage]

it may come in the next hour or so xD

[true pine]

so sign in through steam, delete account, then sign in with PWG?

[sick sage]

who knows XX

triple check your pwg id is not the wrong one

you do not wanna delete the wrong pwg accoujnt

[forest lotus]

i can't open the page with account transfer guide it's says page is not available anymore

[desert helm]

delete account (make sure to select the complete delete option) > close the game entirely > then sign in with PWG

[true pine]

the PWG ID is the same on the account transfer page if i use steam login or my Gmail

[desert helm]

this isn't my solution, i havent tried it, so i can't confirm if it works personally. but others have done this

[tawdry pendant]

Still not Working T_T

[sick sage]

then maybe unlink?

instead of deletion

[desert helm]

yeah see if you can unlink first since the ID is the same that's interesting

[sick sage]

I do recommend to never link something when your account doesn't have your data

[true pine]

yeah, wierd, sign in with level infinite, same id as if i log in with steam, same PWg id on both

[desert helm]

:( you linked the Steam account to your PWG account?

[sick sage]

linking does not move the data

[static aurora]

I don't use steam. I use the launcher

[desert helm]

then that doesn't apply to u :p

[static aurora]

What do I do if I get an account wrong?

[tawdry pendant]

no, im using this
https://toweroffantasy-global.playerinfinite.com/events/accounttransfer/en/index.html

[desert helm]

follow the instructions in the top 2 pinned messages of this channel

[tawdry pendant]

the main problem is, why My Second Account got Transfered, but my Main Account is don't ?

[frosty portal]

Didn’t the unlinking ability stop on Feb 23rd?
idk about steam though
but yeah if your ID is the same then I wouldn’t risk it with a deletion

[desert helm]

this is different from the instructions i was talking about... ^^" i was referring to linking the Steam login method when you're already in game and on your account

[sick sage]

not that kind of unlinking

we are talking about unlinking from account center

since they linked steam to their pwg account with no data

[desert helm]

this i'm not sure of without more details. are they on separate login methods (two different accounts), or is it just two different characters on the same account?

[true pine]

ima just wait till tomorrow, i didnt accept the transfer thing till today. so im kinda assuming the transfer process takes time.

[tawdry pendant]

two different characters on the same account, my Second on Cocokonderu, in my first on Phantasia

but only works on my Second Chara

[sick sage]

that does sound like something went wrong then

[tawdry pendant]

maybe they miss my First Chara

[static aurora]

What are the most usual servers an account is on?

[sick sage]

you do probably wanna contact CS, and wait a day or so and see if it doesn't fix it

[static aurora]

Common I mean

[tawdry pendant]

Phantasia

[tawdry pendant]

i email them yestrerday, still not reply to this time

[sick sage]

ok give it some time, they are getting spammed

who knows, the char may work in 2 hours out of nowhere

or tomorrow

[true pine]

thats what im thinkin

welp. time to go back to playing neptunia