technical-help

[ocean ingot]

any way to remove sounds from TOF when ur tabbed out?

[umbral summit]

For me its in the cn ver.. now after the new update i cant seems to get into the game, stuck at 33% and then it force closed

[ivory eagle]

same

[umbral summit]

And im on mobile

[candid ridge]

im also having tough time getting in game

it like loads to like 86 percent then it would just stop and never do anything after that

[pastel tangle]

Any way to log into a different Gmail account on mobile?

Keeps trying to log into same one

[wind tundra]

Does anyone know how a character would disappear from an account? I know the character isnt deleted because my friend sent me SS of it still on there friends list after it disappeared

[hollow musk]

So it wasn’t just me cus I reinstalled the game on laptop it still would do that but if I join a diff server I can play the character

[uncut tiger]

what is the most current update? 1.5. something?

did anyone get booted from their crew after the update? when i try to rejoin crew it says request denied. when i search crew name it doesnt show me the crew i was in

[night sluice]

I cant do my dailies bcs i cant login, loading always stuck and return to login screen, its looping like this everyday

[radiant vigil]

hey is there a way to change the size of the launcher or something because the top and bottom go off screen so i can't move it or close it without pressing alt+F4 to force close it

[reef vessel]

Right click an empty space on your monitor and click display options, then go scroll down to Scale and Layout and go to “change the size of text,app, and other items”. If it’s 100% for u go to like 75% or something lower

[dusk lily]

there are many case of character disappearing from the account.
sometimes it's just that your account is unbound, and if your not lucky you may be in my case were I may have been hacked (since my character was renamed).
To rebound your account you can ask the support there is a few steps to follow (it might not work depending on how you used to login into your account).
Just give them the most information you can, in my case I just had a glimpse of hope of getting my account back soon (it's been 2 weeks).

[dusk flax]

Hello, I need help, I think my account got hacked. Someone else logged on to it and then unbinded my email. How can this be possible? I did not even login to any website aside .from the official website. Could this possibly be a data breach on my end?

[dusk lily]

Can't answer the how you got hacked or why, depending on how you used to login into your account, someone could have logged in using whatever the way possible, and since ToF do not have the most secured accounts I have seen in my life, it is highly possible that someone could have unbounded your login method (if you got hack that is).
Ask the support they take a long time but the chance to get it back is not 0.
By the way how did you use to login into your account?

[dusk flax]

Tof and gmail only through my mobile device.

I did not even share my login credentials to anyone

[dusk lily]

I had the same problem...
If you do not bound only a TFA account to you account it may not be secured. My account got hacked like that and I never shared it as well.
It's been two weeks since, and the support answered me that they found a suspicious activity so I'm still waiting.

Ask the ingame support for help, that's were I've got the 'suspicious activity' answer, meaning that they are investigating the problem

[dusk flax]

Okay thank you so much! I already reported this issue to the support. Thank you again!

[dusk lily]

don't be too surprise tho they may take some times and give you some... very unsatisfactory answers most of the time.

[dusk flax]

Yeah experienced that already when my purchases did not push through and I have to wait and ended up requesting a refund through google.

[dusk lily]

Good luck with getting back your account then. If I do get mine back I will let it know here anyway

[tired valley]

i cant join the server? it just takes me back to the server list after 99%

[wary shuttle]

can u try joining another server? just to check

[tired valley]

it fixed itself after around 7 times

[coral zenith]

Hey did you succeed to fix your issue ? thanks

[dusty dirge]

guys please tell me how can i get rid of new simulacra notification

[spiral plinth]

Nope

[wary shuttle]

[hushed pecan]

@dusk flax you can check if your mail is compromised or not here - https://haveibeenpwned.com/

[dusk flax]

will do thanks !

[candid ridge]

i ended up restarting my computer that seemed to help

[torn sandal]

I have an code for the game ( to win a nitro) but idk where write my code

If someone can help me please

[hasty tide]

game saying I'm offline when I'm online

[wary shuttle]

so did u copied the code from "nitro gifting"?

[torn sandal]

No I win it in a server ( the guys who give me is okay it’s my friend)

[wary shuttle]

then

[torn sandal]

Ohhh Thank you!!!

[wary shuttle]

[plush rampart]

is there a way to know how many hours i have ingame ?

[vagrant eagle]

Does anyone know how to unblacklist someone that uve added to ur blacklist before?

[solid needle]

Guys i'm currently facing a "Abnormal parameter in request" problem

[torn sandal]

I don’t have this things in my game

I just have the things in the right corner

[solid needle]

Help, i can't login

[cobalt coyote]

Friends > Friends > close simulacra & friends, there is a blacklist list

[torn sandal]

Like this

[vagrant eagle]

Thank uu ill try that

[narrow oracle]

keep getting disconnected from server when tryint to log in alintheus server :/

[vagrant eagle]

Ive found it thank you for the help

[cobalt coyote]

Np

[wary shuttle]

you need to go through the storyline

[torn sandal]

Okay thanks!

[wary shuttle]

[iron nymph]

Basically

Idfk how to redeem the code on mobile

[winged cloak]

hi, I purchased the collector's edition pass, I'm supposed to get the advanced rewards as well, no? I did not receive them

[wary shuttle]

how long have you been playing the game?

[iron nymph]

like 2 days ago

[wary shuttle]

do you have a "gift" on the top right or not yet?

[iron nymph]

not yet

[wary shuttle]

@iron nymph

you'll soon get a "gift" and you can put your code in there

[coral zenith]

Hey, someone found a way to read launcher log ?

I don't know why everytimes I try to start the game, the launcher come back and the game is not even start.
I found the launcher log and wanted to know what's wrong but the encoding isn't good. They maybe use internally a soft to open it.

[viscid vale]

Does turning of power saving mode in mobile disable low power mode during mobile afk?

[iron nymph]

if you had nitro before, Can you still use the ToF code to get it?

[little echo]

Question: does crow’s 2pc matrix set applies only to the current weapon it attached to, or all weapons you equipped?

[wary shuttle]

u cannot get free nitro from the game if u had it before, as I know

[iron nymph]

NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

Im gunna have to get a side job now

[hasty tide]

send verification code doesnt work

[cobalt coyote]

you mean for password reset?

[wicked osprey]

Nope 😦

[coral zenith]

Sad, I have the exact same issue if I find a fix I will let you know

[wicked osprey]

Thanks! Same to you

[hasty tide]

yes, i dont get any verification code in my gmail

[cobalt coyote]

their in game thing is bugged, try on their official website! it should work

[hasty tide]

aight thanks bud

[cobalt coyote]

np

[prisma robin]

can we custom the gui / control size of the gui on mobile?

[visual kettle]

Did they pull the test server sign up? It says it's supposed to be on the official Discord but i can't seem to find it.

[wary shuttle]

they deleted this "message". The date may change (I hope no)

[empty field]

So where does one sign up for the beta test?

[wary shuttle]

@empty field

[empty field]

okay

[long cedar]

did anybody have this problem in the past ? It isn t the first time when i try to purchase something in the game (it has nothing to do with the code )

[velvet haven]

how do i redeem the exclusive avatar pack i got from discord ?

[velvet haven]

tysm!

[wary shuttle]

[shell hill]

I have a question, how can I buy a tanium as if I have a qr code here And there it says that to pay I have to use some mobile game "Android magic tower" And there I can scan only that I do not have it in the play store .

[ocean flicker]

I want to purchase the pack but the pop-up screen cannot start. Anyone can help me ?

[latent halo]

Artificial Island how long is it???? It's a event?

[wary shuttle]

forever

[latent halo]

really?

[wary shuttle]

cuz it's not even an event

[latent halo]

thank you for the information because I didn't know<33

[wary shuttle]

[civic crater]

I have a question, how does someone’s name show up in your whisper groupings if you have never messaged them or they messaged you?

[wispy drift]

well did you friend them before

[wary shuttle]

maybe after joining a group through a person... just guessing

[rough swan]

so i have been having this issue for a while now, I get a bluescreen randomly when launching/exiting the game

I do not have any 3rd party antiviruses or overclocked anything

any help would be appreciated, I really enjoy the game but I don't want to worry every time I go to play

[civic crater]

Never friended them but they pop up in group whispers

[covert iron]

Still waiting.....

[rough swan]

i did reinstall windows recently so i will try first and update if it crashes

[hasty tide]

hi

[covert iron]

I speak seriously, I can't login....

[wary shuttle]

do u have a screen of your "message" in game?

[tardy helm]

anyone else had random animals on artificial very rarely not drop material?

[wispy drift]

yeah, it's been reported before

[tardy helm]

was trying to get a video to bug report it but hard when it happens so randomly

not sure if i should ask here or general is there a point to more ppl bug reporting 1 problem to put it higher on priority lsit or just 1 person so i don't need bug report the mats issue?

[gaunt jay]

Where does ToF saves the screenshots on pc ?

[tardy helm]

also their annoucment link for the faq for test server is broke huh

[grave sleet]

yea same

[scarlet bramble]

how do i get me uid when its write 00 ? pls

[tardy helm]

i read the last faq form a youtube video just wanted to know if they changed it

[grave sleet]

do you think its okay to fill the application before doing the first link

[tardy helm]

https://www.youtube.com/watch?v=Mtzb0nJfujk surely this will be fine enough right

[grave sleet]

ty

[tardy helm]

yo can soemone see my bug report i just posted or did it poof cuz i changed discord tab while uploading just making sure

[tardy helm]

they fixed the website btw

[radiant edge]

@narrow oracle -- Assuming that it's just one server that the disconnection happens on, and that other servers in a region are functioning fine, then there's two primary causes:

Either on the system side (performance / loading speed -- the client not being ready in-time -- causing a timeout), or network side (the router itself, or any gateway / hop along the path between you and the game servers) causing the session to be killed.

-- Assuming the disconnections are very-fast on attempting to connect to the server, and that the loading screen is not slow .. then these tend to be network-oriented.

Easiest place to start is to try resetting your router {commonly works}. If that doesn't, then if you have an alternate form of Internet Connectivity, such as mobile-data / tethering, that would help here to attempt to narrow things down a bit.

@coral zenith --

From your description yesterday, you said that the launcher disappears and then comes-back after a few seconds, and the game does not start. Are you certain that QRSL does not launch at-all, and that it doesn't start, crash, and close?

Rather than inspecting the launcher's logs, would first recommend looking for the existence of crash dumps, or engine logs:

• Are there any subfolders located under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\"?

• If not, how about engine-logs under "%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\"? <--- specifically, look for 'Hotta.log' in here. (the most recent log)

• If not {for both of the above}, is there anything under "%USERPROFILE%\AppData\Local\Hotta\" {e.g, "Saved\" folder}, other than "intl_auth.txt"?

@wicked osprey -- Same as directed at Jackblue, please check for the existence of anything in the above locations.

If you can find a Hotta.log {engine log}, or crash-dump for that matter, and send them my way {via DM's} -- will be happy to take a look and see if we can figure out what's happening.

@long cedar -- For anything billing related it'll be necessary to contact Tower of Fantasy's support, and or your bank, to have why the transaction is being declined investigated.

• It sounds like you've been able to make payments in the past, so this may very well be temporary too. {some systems issue with either end of the transaction processing}

@ocean flicker -- Likely the file referenced in the prompt {WebViewerHelper} has been blocked, or otherwise removed by security / AntiVirus software. Prompts like this are common if there's a 0-byte file left in its place, and this is a common mechanism that AV's use for restricting access.

If you use any third party security software, check its program logs, any quarantine folder, etc. It may be necessary to create an exception, and then if the option to restore the executable does not exist -- to run a "repair" of the game's assets from the launcher.

@scarlet bramble -- Character is usually shown as {UID 00, Lv 1}, if checking settings before logging in to a server.

-- I'm assuming that your screenshot was taken before signing in.

[shell hill]

I have a question, how can I buy a tanium as if I have a qr code here And there it says that to pay I have to use some mobile game "Android magic tower" And there I can scan only that I do not have it in the play store .

[hollow vapor]

guys why cant i enter the game?

[radiant edge]

What happens when you attempt to enter the game? What do you observe / see?

Ah, Login Status Exception. Tried the suggestions pinned?

[hollow vapor]

oh let me check

[radiant edge]

If not, and you've not started troubleshooting -- try logging out from the launcher, closing the launcher (completely), re-opening it, and signing back in from scratch.

[worn helm]

can i prevent my game from crashing on my phone when i try to open the battlepass?

[hollow vapor]

logging out and in again worked thank u :D

[radiant marlin]

im having the same issue the guy above is facing, but the same fixes arent working. logging out and back in, running as administrator, and even a repair did nothing :(

[radiant edge]

In addition to performing a repair, did you also try 'deleting' the folders mentioned in Authra's pinned post -- before performing one?

[radiant marlin]

i actually just saw the pins, and im trying it rn, will tell u what happens

ill tell you tomorrow actually haha, it has to download some stuff and i gotta sleep rn

[radiant edge]

No worries, sleep well.

[radiant marlin]

thanks, have a nice day :)

[spiral island]

I'd love to see this game able to run on Linux, or at least allow it to run in a windows virtual machine on linux I guess

[rough swan]

anticheat in a nutshell, its causing my native windows pc to straight up bluescreen as well

[spiral island]

rip

[radiant edge]

Possible that I can get a copy of your BSOD minidumps from “%SystemRoot%\Minidump”?

• Description wise it does sound like the anti-cheat {on load / unload of the kernel driver}, yet would like to double check and make sure with the dumps here.

[rough swan]

sure, I recently reinstalled windows tho so I will send that over is it didnt fix it

[radiant edge]

Did look through your message history and see that. Assuming this is Windows 11?

[spiral island]

the anti cheat is ksophon_x64.sys so if you uninstall the game and make sure the file is gone it should probably fix it

[rough swan]

yes it is windows 11, I am still downloading the game files so it may be a minute

[radiant edge]

It sounds like the crashes only happen on starting and stopping the game, and not during general operation of the machine. Course, correct me if I'm wrong on that assumption.

[spiral island]

ohhh right, my mistake

[rough swan]

every time it happened before, it was on launch

so I will be opening and closing the game a few times and hopefully nothing happens

[spiral island]

im on windows 11 and just had minecraft which has no kernel anticheat bluescreen my pc. Guess its the new update

[rough swan]

I had it freeze my pc while launching

[radiant edge]

Same offer extended, even if it's not about this game explicitly. If you're having crashes in Tower of Fantasy, and also in other games -- I'd love to see "any" game's caused minidumps as well.

[rough swan]

cause of its ludicrous CPU hogging when loading

[spiral island]

its the new windows update 22H2 i think causing my bluescreens or my amd drivers

[rough swan]

I have 22H2 installed rn and had no issues with minecraft

[spiral island]

its gotta be the new amd video drivers i installed then

[rough swan]

I heard AMD drivers are not very stable

[spiral island]

umm yea a lot of the software amd produces is pretty jank tbh

[rough swan]

intel + nvidia ftw

[radiant edge]

Provided that the hardware and system is stable, AMD's drivers are quite stable with ToF.

Course, same applies on Green Team as well.

[spiral island]

i have 2 amd cards and i want an nvidia because machine learning applications wont work with amd cards on windows

[radiant edge]

Probably referring to TensorFlow or the likes.

[spiral island]

yup and pytorch

[rough swan]

I had to install nvidia broadcast cause typical noise supression VSTs are sort of garbage

[spiral island]

and to get them to work on linux you have to install this super crap software called rocm that crashes your computer and doesnt work

[rough swan]

linux is a whole other beast in general with getting specialized software to work properly

[spiral island]

yes

[radiant edge]

As a reminder, the conversation as a whole is drifting in this channel away from Tower of Fantasy. {It can be continued in off-topic-chat}

[rough swan]

alrighty, i will stop going off topic

[spiral island]

gotcha

any actual game devs on this server?

[radiant edge]

This channel is just for Wanderers helping other Wanderers, although it's viewed by staff routinely.

If you're talking about what the best method would be to suggest Linux support for the game (native Linux support, e.g, or for another platform) -- best bet would be to file feedback either through a ticket, or through the #932914069395091456 channel's form.

[spiral island]

ah, ok

[severe mural]

When will ToF's API be accessible?

[radiant edge]

Wouldn't be able to give any answer on this, unfortunately. If you have something in mind that you want created, you might follow the same advice and contact support -- explaining what it is that you wish to create {what type of site, system, service, etc}.

[severe mural]

Cool, thank you

[coral zenith]

I only have this file inside %localappdata%/AppData/Local/Hotta/ so yeah the game never start, is there a way to read launcher logs ?

[radiant edge]

Will DM you on this one.

[viral silo]

any info why the game force close itself after a couple of min getting into the game?

[radiant edge]

Past images posted from you look like they're on the PC Client:

Take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes", and see if you see any folders in this location that line up timestamp wise with the recent closures.

Assuming these folders exist: If you can archive the most recent of them {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's), would be happy to take a look and see if we can figure out what's happening.

[halcyon crater]

Do I need you do anything with this? Obviously my problem hasn't been fixed and customer support hasn't really done much to help, but I kind of got tired of dealing with them

[opal slate]

could i get some help on how to get my character/account back? i legit logged on today 24 hours later and was told to start fresh again from lvl 1? Like all my progress got resetted.

[rough swan]

you can change your server

[radiant edge]

You don't "need to" (if you don't want to), yet your ticket may be closed if you stop interacting. This would of course be your call, unless support tells you otherwise.

[radiant edge]

Read through your messages, sounds like you've already contacted customer support. -- That's the correct course of action here.

We wouldn't be able to assist further beyond that, sadly.

[vale crescent]

Hey guys Is there a section in this discord in which i can report this stupid server delay/desync/lag ?

Sorry but it's unplayable

[radiant edge]

Best bet in a situation like that would be through the helpdesk / ticket system actually, unless it's effecting everyone else around you (all other players on the server) when it's happening.

You'll want to contact your Internet Provider (ISP), and Tower of Fantasy's support.

In the case of the ISP, you'd want to explain the service that you're having issues connecting to (e.g, mention Tower of Fantasy), and when contacting Tower of Fantasy's support, you'd want to provide details on your ISP / where you're connecting from [along with your IP address].

^ The goal is to have both ends (your Internet Provider and Tower of Fantasy's support) look at routing in each direction.

[rough swan]

this is still running after I close the game

and the launcher shows it as "running" when i open it again

[vale crescent]

That's a known issue. My PC and my Internet provider are fine. Your servers are quite potato

[dusk lily]

I didn't have much luck with the mail support either.
The in game support gave me what I'd like to call a satisfactory answer.
So I would at least advise that you keep contact with the in game support (since they are working on my case).

[tardy helm]

i made 1 ticket on website got answer back it was fixed and to send them back everything i alrdy send them if it wasn't XD depsite sending the ticket after the fix went out

but since there no notification system they clsoed ticket before i oculd even reply..

[dusk lily]

I don't know what your problem is, but I got a similar case with the mail support.
The in-game support seems more... friendly I think. At least they did not close my ticket and they are working to try to fix my problem so I'm grateful.

[tardy helm]

yeah send a new ticket earlier today by the in game system

[brazen otter]

sorry but can u only buy the coins for the wheel of fantasy thing with dark crystal cause it seems expensive ?

[odd sparrow]

i have a question, in the form for the testing what is UID?

[tiny nexus]

Enter the game and look at the bottom right of your screen

[odd sparrow]

ty

[tardy helm]

dark crystal / tanium and yes its overpriced

[brazen otter]

thanks but taium?

[tardy helm]

credit cardu currency

[silk grove]

Good day, new player here anyone knows what's wrong with this ?

[tardy helm]

check pinned

seems to work for ppl to use what sin the pinend message under "execption login"

[halcyon crater]

In game support? Isn't that what I'm doing through email?

[faint island]

So void rift description is Chinese when everything else is English , is it buggy

[fleet crater]

yea sometimes got tal also

[timid lynx]

Does all loot get mailed if you don't pick it up?

[tardy helm]

no

[cobalt coyote]

Too good to be true, only beacons loot get mailed

[icy obsidian]

Q. Are Ps4 Controller is compatible in PC & Mobile??

[radiant edge]

Same support destination, though a different method of contact. The general issue with the ingame helpdesk (at least with your type of problem) is that it requires signing into the game fully on a character.

[radiant edge]

Any controller that exposes XInput should work on PC. I've personally used a DS4 controller on PC and Android.

[radiant edge]

Overflow loot {meaning if the backpack is full} from instances, such as Frontier Clash, also gets mailed.

[tardy helm]

this is not true frontier loot that isn't picked up like vehicle parts/event items don't get mailed

[radiant edge]

Ah, by overflow -- I was more meaning equipment from the chests.

Example:
https://i.imgur.com/nmGBS8l.png

[tardy helm]

fair enough

[turbid raptor]

hey was the BSOD issue ever fixed? I cant google anything conclusive on that topic i just uninstalled the game after week 1 waiting for a fix

[hasty tide]

So I’ve come across a bug that is slowing the login time down slightly and giving me a "Password error 5-2, 002" what do I do when this occurs? Since it can never seem to send a verification code when I hit send for it.

[robust dagger]

Gotta love that god**** customer support 👍🏾

[jaunty grail]

why does the omnium hand HAVE to lock onto something

[neat moon]

Hi I need some help,
Whenever I play Tower of Fantasy even for like 10 minutes, My Monitor cuts to black with audio playing and I have to restart my PC for to work.
I tested it with some other games on my PC and it doesn't happen.
Does anyone have nay idea why this is caused?

[lavish coral]

1. Exit game
2. Log out in launcher
3. Close launcher in the background and ideally restart pc.
4. Open the game then Login again.

[torpid notch]

Why it keeps doing that? I’m on mobile

[fleet crater]

looks like unstable connection

[hasty geyser]

even with windowed mode?

[neat moon]

Yes

[hasty geyser]

seems driver issue with the game,
try update your gpu driver or use the old version

[wispy drift]

usually this kind of reply is preliminary investigation, they might be able to come up with a solution eventually, but they're saying for what they have found out currently.

[turbid jetty]

hi , someone know what the causes of this ?

[wispy drift]

either log out from the launcher or close the launcher which also logs out

[turbid jetty]

already did that and still ...

[wispy drift]

try logging in on another device like mobile or pc to reset it that worked for me

[turbid jetty]

i'll try

[sudden swan]

Anyone get payment failed with Google play? It works on my alt but doesn't work on my main D:

[lavish coral]

1. Exit game
2. Log out in launcher
3. Close launcher in the background and ideally restart pc.
4. Open the game then Login again.

[knotty vale]

I can’t use the chat functions, when contacting support and after writing that I’m from Spain they told me to contact the data protection office to change my date of birth but after a week of sending a mail I ve received no answer any idea of what should I do now?

[barren walrus]

guys, right now im logging on ToF by using google, i dont have an actual username and password for the game, can i make an account with the data from my google-login account?

because the stoopid google login always bugs out, so i would prefer if i could just login with a normal account now

[steady crag]

bind account

[barren walrus]

tyyy

[hasty tide]

this page is showing for an hour now when I open the game. My wifi network is working fine, so, idk what to do, need help

[arctic linden]

Would this allow me to use the bind account to log in on a different device?

[steady crag]

🤔 that's supposed to be how it works in theory, you would be just linking your UUID to it

just make sure you do it the right way around, check before you finalize anything.

[arctic linden]

Would it log me out on the other device?, Like the main device like would I have to log back into the account completely

[steady crag]

pretty sure you can technically be on both at the same time

different servers though

[humble gyro]

Hi guys, I dont know if this is a known issue or common but does anyone else constantly get booted from their server ?

[lapis quail]

this keeps happening to me too

[hasty tide]

Thx, I logged out from tof launcher and relog, then it worked

[analog spire]

Why isn't the Nova server popping up for the free nitro redeem

[gilded cairn]

Hello . I have a problem with ToF that has appeared recently. When i close the game , my pc freezes and i have to either reboot my pc or wait for the blue screen to appear.

[wet vault]

Not sure if i'm completely missing a setting but it's rly rly rly loud when i launch, which setting makes it quieter? My sound settings are quite low so i don't think it's from these ??

[open grove]

Illyrian SEA server kinda laggy

[wary shuttle]

you can try turning down the volume in the windows sound settings and turning it louder in Tofu

[wet vault]

It's on 8 in volume mixer so i feel like I can't get much lower but i'll try a bit lower tyty

[wary shuttle]

[steep vine]

Can someone help me whenever i walk my game freezes every second before its not happening to me tho

[arctic lava]

well...15 days leter
game still crash for me when i teleport.. except this time instead of 3 teleports..its 4 teleports before crash xD
its really boggling my brain cause gameplay itself isnt laggy at all

android user btw

[gilded fractal]

I keep getting this login exception status error ( can play mobile just fine) on my pc. I tried opening as admin, reinstalling, relogging in. Nothing seems to work

[brazen otter]

is the next limited banner known yet ?

[simple leaf]

where do i can report player that violate rules? other than in game, i mean is there like form to submit or something?

[chilly raven]

Any solution why game disconnecting from server on mobile?

[hasty tide]

Hello! 👋

I have got an issue with Tower of Fantasy Login by my mobile phone. Could anybody support me please?
Thanks in advance for answering me! 🙂

[lilac veldt]

hi guys i have this error and i don't find how to fix it. i already repaired files and all is okay etc. Do you have any idea?

[hasty tide]

I used to be like you, but do you know what I got after I changed my birthday ? I lost character and half a month already they didn't fix it

[wispy drift]

oh god, I was trapped in an infinite timeline of a-03 not registering it was cleared. it would "reward" me and then exit and then the exp bar gained and then reset back to before it was cleared outside. only logging out and logging in fixed it to standing outside of it with proper status. posting in case people face the same time retracement.

[wild kelp]

Would anyone know what the PC system requirements are for ToF? Can't find it on the official-website. Nevermind Found it in the FAQs.

[arctic lava]

@valid finch guess that means i must buy a new phone:') and there's no hope for devs to change how teleporting works like other mmos
even bigger games like genshin don't crash this way for me

the fact that its always exactly 4 times before crashing means something is stacking up at each teleport

ill try and see if that works

i would be absolutely fine if lets say..10times..at least that wont be awkward when i team up and i have to restart the game every 3 times

btw for pc it runs okay surprisingly even tho im under the system requirement...but i like to play mmos more on the go so i dont have to turn my pc on everytime something happens

i see

guess my only hope is they optimize the game more on mono same way genshin did...cause i remember at first that game even struggled a bit on high end devices but now low ends can run it at a playable state

[autumn parrot]

anyone else cant connect to the server?

[languid vine]

do you keep getting kicked out the game?

[autumn parrot]

yes

[radiant marlin]

Thank you Authra, your pinned message instantly fixed my login issue :)

[vale pilot]

me.. apparently keep getting back to main screen

[slate mural]

my game take a lot of time to load between transmit

[raw summit]

Anyone knows how to solve this? Since the game started, i have had issues with extremely long loading screens on PC, getting stuck at 90%
Its random and sometimes takes so long, that i get kicked into main menu (after loading takes 2 min or more). I checked logs in Appdata and this is what game writes when its happening:

I tried everything that customer support told me, like repairing, reinstalling etc, no help

[vale crescent]

Still delayed server during evening in EU. Just fix this. Thanks

[hasty tide]

can someone show me how to properly stream the game without having to share my screen? I asked about this issue before and honestly it sucks to not have audio in it. if i stream it just from the app itself the stream "freezes" to the last image it sees and stays that way and only the audio works. i dunno if its settings from the game or from discord itself and i tried almost everything that i know of to try and fix it

[vale crescent]

Streaming on discord?

[hasty tide]

pretty much. like i stream it on the app i lose sacrifice video for audio but if i share my screen its the complete opposite

[vale crescent]

Genshin impact had the same issue. I guess you just have to wait they put Tower of Fantasy ''category'' on discord

Or you can only share your screen. I personally don't have problems with audio

[hasty tide]

it sucks cause some of the music here in the game is really nice

[arctic lava]

@valid finch I found the solution xD...well now I'm confident its not a hardware issue
The only thing I did to reset the teleportation count is to just minimize the app while its on loading screen and than come back lol

[vale crescent]

I think we will see it when they will put it on steam

[hasty tide]

they will put tof on Steam?

[vale crescent]

I guess. I don't know

[hasty tide]

thanks for the info and hopefully this gets sorted out

[vale crescent]

np

[severe mural]

Does anyone happen to know the formula for determining CS? I've gotten close, but I haven't figured it out exactly, and I want to know if I'm reinventing the wheel.

[tall sluice]

ummm, who do i need to get in contact with in the even that i made a mistake when submitting my Vera 2.0 Early Testing Application?

[gilded fractal]

thank you

[quartz nebula]

send it to the support email, to see if with that help they find the error and solve it soon, since more and more players with that problem

[coral remnant]

keyboard works on iPad. Mouse doesn't. can't rotate camera. can only right click (dodge) but can't left click. Are there any ways to play keyboard mouse in ToF on iPad/phone? Or is it only controllers. Any unofficial ways?

[strange surge]

Is using Cloudflare WARP bannable? My ISP just doesn't seem to get along with ToF and I am getting 200 ping on a 250 Mbps up/down speed connection ( Using ethernet ). I tried WARP earlier and my ping was constantly around 70-75 during that time. Also, couldn't help to try some co-op activities and found it easier to dodge for phantasia which was my biggest problem so far along with some attacks/skills not registering any damage which, both issues gone after testing. Of course the big question is, is it bannable to use WARP while playing?

[hasty tide]

wtf?

[keen cairn]

how to fix this bug --> getting stuck at 90% during loading time, then getting kicked to main menu after a certain time.

My account has been created with Login with Google.

I tried these things already and the issue still persists :

• Uninstall/Reinstall the game
• Verify game files
• Update Windows
• Update my drivers
• Change full screen into window
• Turn down the graphics
• Use a VPN

my internet connexion is stable, and my PC do not go out of memory during loading. I do not have this problem with other account. Can someone help me pls ?

[wary shuttle]

pins ☕

[frozen bloom]

Hello. Is there any suggested way to troubleshoot network connection issues?

About 30 minutes ago i was kicked out of the game and since then I had trouble logging in in launcher, getting into the game, even news don't load sometimes. I've finally got into the game but chat doesn't work properly, friend list is empty and there seems to be other issues.

And I've got disconnected from server after running around for a couple minutes.

[pale crater]

how do i redeem the nitro avatar pack?

[radiant edge]

@neat moon -- Blackscreen w/ audio playing implies that it's not a full hardlock and the OS / system is at least still partially functional.

There won't be a bluescreen minidump, since the system is not going down completely. Do you need to hard power the system following this {press and hold}, or does tapping the power button (ACPI shutdown) succeed?

• Probably a good starting point would be looking through the Windows Event Viewer {"System" section} around the time that the display blanking, and looking for a graphics driver crash (or other errors) in the logs.

@jaunty mantle -- Just to make sure that I understand the chain of events here:

You have a gmail game-account currently {login through Google's OAuth Services}, which you use on your PC.
You created a new game-account using the gmail account, except this time as plain-old-email.
You then tried to bind your gmail account from the standard email login.
You received a prompt that the gmail account is already bound. {this bit is expected if the above was understood}

-- Are you no longer able to sign in to your game-account via Google's sign-in?
It sounds like you're saying progress was lost [on the Google sign-in]. {this part is unexpected}

@lilac veldt -- Any message of this nature implies a TDR (timeout display reset), and graphics driver / device reset.

When the graphics card's drivers crash, and restart (Windows Recovers), the system carries on operation -- yet the contents of video memory are lost. Applications are relying on resources that are stored in video-memory -- those assets are no longer there. {they get flushed}

• Will DM you on this one to collect more details on the hardware.

@strange surge -- WARP in this instance is a VPN, and it conceals your connection origin. The following portion of the user-agreement would apply:

7. Player Conduct
You agree not to do any of the following with respect to the Services, as determined by us, as applicable: 

(s) use IP proxying or other methods to disguise the place of your residence, whether to circumvent geographical restrictions on the Services or for any other purpose;

Beyond the user-agreement and gameplay issues that you're facing, there's another side to this of that a VPN may also trip anti-fraud checks with payment processors / interfere with store transactions. {it's very likely to}

For a more permanent solution, you'll want to contact your Internet Provider (ISP) and Tower of Fantasy's support.

In the case of the ISP, you'd want to explain the service that you're having packet-loss and latency issues with (e.g, mention Tower of Fantasy), and when contacting Tower of Fantasy's support, you'd want to provide details on your ISP / where you're connecting from [along with your IP address].

^ The goal is to have both ends (your Internet Provider and Tower of Fantasy's support) look at routing in each direction.

[west arrow]

there are a lot of weird lines around char, is there a way to fix it?

[radiant edge]

Is this taken (the image) while turning the camera? It almost looks like the motion blur trails.

[west arrow]

it is worse when you see reflex

[west arrow]

can i turn it off? i didn't find option

[radiant edge]

Best starting point is to try resetting your router. It may seem overly simple, and other games, software, general web-browsing might be working -- yet it's best to rule out everything simple like the router being in a bad-state (firmware bugs).

• If that doesn't work -- then you might try an alternate Internet Connection (such as cellular tethering) -- if you have access to such. Just as a sanity check to see everything functioning on another provider.

If this is something that just started {which it sounds like}, 30 minutes ago, it'll probably clear up on its own. If not, and if restarting the router doesn't help, and this persists more than just a few hours -- then you might need to contact your ISP and Tower of Fantasy's support.

[neat moon]

Yup, Exactly I have to hard power the system for it to work, System Event Viewer Just shows the event from me doing the press and hold reset and nothing else

[radiant edge]

Do you have access to another system? If you do, remote control software would be the best bet here.

You have no display signal, yet the machine is clearly active -- since you can hear audio. Remote control from another machine should (hopefully) continue working, letting you inspect what's happening in more detail.

[neat moon]

Assuming that the issue is just the GPU plopping out, would Remote Control still be able to display something on the screen? I can give it a try

[radiant edge]

Yes -- it would if the graphics card goes down -- even if TDR was disabled in the OS, and no reset was issued [no display device present at all]. So long as networking is still functioning, at least.

• For that matter, you could boot the machine with no videocard connected, and would be able to do this just the same.

[neat moon]

Okay Thank you, will wait for it to happen again with a remote connection setup

[frozen bloom]

Best starting point is to try resetting your router. I did try that, but it didn't do anything.
such as cellular tethering I tried that last time when I had ISP issues, and it didn't work at all. 99% then disconnect. or disconnect after about 1 minute in game with horrible lags :)
it'll probably clear up on its own yeah it did clear on it's own eventually, but it would be nice to know more about troubleshooting networking issues with ToF, so I don't have to wait and hope next time and could check what is wrong and instantly call ISP and ask them to fix it, if issues is on their side.

But thanks anyway. :)

[radiant edge]

It's possible for you to see the addresses of servers that you're connected to through Windows' Resource Monitor, or the router's state table. Most of these have ICMP disabled, and can't be directly pinged -- unfortunately.

You would still be able to use a tool such as "winmtr" to look at routing up to the point of the remote datacenter. Unfortunately, this is still only one direction, and there's no guarantee that the return path is the same {or that loss is in the outbound direction}.

[frozen bloom]

router's state table that may be tricky when you have more than active 100 connections and some constantly open/close. But windows resource monitor works.

Most of these have ICMP disabled, and can't be directly pinged -- unfortunately. Yeah, that's not very uncommon. But tools like tcping also exist and you can check path to these servers as well...

[radiant edge]

Main thing to look for with problems that start abruptly, is if routes suddenly change -- which they might. That would be valuable if you could find such a correlation to report to the ISP.

Yet, like said -- you'd only be able to see one side of the equation here.

[frozen bloom]

Thanks again. It would be nice to have a list of game seervers split into categories, but if you can't provide it, well.. I'll have to look for it myself next time when I get issues... :(
(and I hope that never happens :D)

[radiant edge]

Sadly we would not be able to provide probe points at this time. I hope it doesn't as well, and that things stay smooth sailing for you.

[frozen bloom]

Thanks! :)

[radiant edge]

There's no option at this time to disable motion-blur. You could always file #932914069395091456 if the effect bothers you, and request such a setting be added.

[west arrow]

i see, thx

[granite trench]

hey guys anyone else have the problem where ToF launcher wont start on their computer? i have been trying to start the launcher on my pc for 2 days now and it only works if i delete the game and redownload it whenever i want to login.

[edgy robin]

login status error exited game message tried reinstall, closing launcher, restarting pc, logging out of account, and waiting a day any other fixes for this?

exception*

[halcyon juniper]

for those people who get problem like: force close, loading stopped at 90% then return to server selecting segment, etc. the best option is reinstall the game, I just tried it and it worked. I have done a lot of things before like repair the game files, restart my internet, restart my pc, update my drivers but no one worked. maybe it caused by the game files got corrupted or something but repairing the files didn't fix it.

[young warren]

oof, redownloading all 25gb from 0

[halcyon juniper]

have u checked on your antivirus or windows defender protection history? I think it got quarantined because they think it's virus

[halcyon juniper]

well yeah, it's pain in the a** but at least it worked :V

[dusty grail]

am I allowed to top up using a different currency on midasbuy to save money?

[granite trench]

How do I check this?

[halcyon juniper]

click windows, search for windows security, virus & threat protection, protection history

[granite trench]

ty

[solar stone]

Yo guys, I got a login problem. I got a iPhone 11 from my brother and tried to login into my main account with 38k CS. But when I tried, it logged me into a different account. Like two different accounts same email. The phone I used and logged in is with my Google play account. But in iPhone tof doesn't have Google login option. Basically I'm moving from Android to iPhone. There's also a binding option but I'm scared I might data wipe my main account

[fervent gorge]

having some extreme stuttering especially in cutscenes since the last update on mobile, no problem on PC. anyone also experiencing this? device is xz premium at medium graphic settings, so no problem in that regard. also issue remains even without the phone throttling. tried reinstall but didnt help, actually it became worse after that.

[forest rose]

I need some help regarind ToF

This screen keeps appearing whenever I play ToF, it wasn't like this at all before, it just all of a sudden started today. The whole day it's been like this

[modern hornet]

Anyone have issues with streaming tof on discord? I havent found a way to share the application itself without it freezing. The only fix ive found is just to share my screen instead.

[young warren]

it frequently happens to me too
if it wont let you play the game, try relogging from the launcher

[solar stone]

I don't get the exact same error but I do get kicked out of server if my ping gets too high. I have to relog back it which is very annoying

[young warren]

cant i just do this instead?

[compact sage]

anybody know why i cant change my username in the launcher?

[wary shuttle]

I also cannot change it, and no need to. No one sees it

[halcyon juniper]

i have did this, but still got the same problem 😦

[prisma anchor]

I dont understand this on global server.

[random crag]

what is happening?

[winged rampart]

so i have an issue rn, after server select the loading screen gets stuck at 90% after that another loading screen, which get also stuck at 33%, which then throws me back to the server select had that the whole morning even tried reinstalling nothing helped

its on android btw

[wary shuttle]

its just bugged

[wary shuttle]

check pins

[daring dagger]

Hello ~ I was playing on my account using android and think I might have had my google play binded to my acc but I’ve upgraded and switch to iphone and I cant seem to access/login to my account at all on both phones anymore (I had to delete the app on old phone to make some room for storage before and redownloaded it)

[mystic grove]

Hello, can someone help me,
I was playing on my account like usual, but since yesterday after I change to my smurf account and go back to main account to play, I stuck in loading window 90%, my signal seem fine bcs I can play other game, browsing, YouTube like usual,

Pls help....
Server : Osillron
ID : Clovermoon

[wary shuttle]

1. ID (UID) isn't your nickname. But it doesn't matter here, just saying
2. try restarting the phone or logging in from another wifi/internet/account

(I had this problem, but only for one day )

[serene ether]

Hello, can someone help e, i always crashed when i loaded into the game

[vapid kindle]

hi there, are you playing on pc or mobile?

[serene ether]

PC

[vapid kindle]

did you start the game as admin?

[serene ether]

nop

[vapid kindle]

and that was the problem

[serene ether]

so i need to make it admin on the launcher?

[vapid kindle]

yeah

it won't start without admin permissions

[mystic grove]

Thank you, ur tips work,

[wary shuttle]

goooood

[hollow blaze]

I just loaded into a VR and my relics would not load but i could attack. This is fairly normal, however when i loaded into the boss, my relics now worked but i could not attack. I could swap weapons. but i could not attack. This doesnt happen very often but it happens. Anyone have a solution?

[dusk sequoia]

Hi there, I've run into some issues with my Camera targeting that I cannot seem to correct. I was having issues with Claudia as my burst kept shooting off to the side using the auto feature for the Camera, so I switched to manual. To an extent this seemed perfect for me, as I was now attacking where I was facing instead of focusing on a single mob.

Now suddenly, I remain locked onto that first mob unless it dies, or I get too far away. IS there anyway to disable this Auto Aim on PC? I genuinely do not need the auto lock, and it's starting to gate my progression through challenging content, as I cannot switch targets when I need too.

[dusk sequoia]

These are my current settings, now - after tinkering with it to find a solution. I have yet to find one.

[inland lodge]

Yoo! Has there been a solution already to fix the loading screen stuck at 90%? been happening for 3 days now

[serene ether]

@vapid kindle still crashed

[vapid kindle]

these are 4 connected rooms which form a swastika from hinduism and shintoism.
maybe you need to educate yourself regarding symbolism

[ornate gyro]

Is that why I got banned on twitch for this?

[vapid kindle]

i don't see why a ban on twitch should be relevant on the ToF Discord, please contact Twitch support.

[lilac veldt]

ty i reinstalled the game and it works. i think the last update failed.

[toxic knot]

Uhh
I need help
I get lesser fps on the CN server (I run smooth and it's still laggy), but on global it's perfectly fine and nothing else lags (I run it on balanced). Is it because CN has more content than global and the rendering makes me lag?

[mild crest]

how I set up mic in game?

[jovial heath]

Hi I have a problem, the game keeps crashing as soon as I log in, a few minutes ago everything was fine, how can I fix it?
edit: fixed

[rose pike]

why is the game keep kicking me out and disconnecting me after update

[past wave]

fix the server pls

i keep getting kick out from server
this spoiled my game

[foggy hornet]

Hey! Please help, how can I change the username or password on the phone? i have an android

[past wave]

and skill discharge keep cancelled for no reason

[honest flax]

completly stop the launcher aka close in tray too then restart

[hallow escarp]

Is daily supply box bugged? didn’t get it on 2nd day but the first and third

[dire river]

where is our technical mod?

[devout peak]

the 90% stuck bug is back along with latest update, now even disabling IPV6 won't fix it

any solution?

[reef path]

Anyone else getting an issue where before the update we were getting like at min one SSR equipment every 2 runs of JO7 but now im 3+ runs in and nothing?

[fiery falcon]

Server is laggy , mod is ded

[hardy fractal]

how can i solve this issue xD ?

[vapid kindle]

1. Exit game
2. Log out in launcher
3. Close launcher in the background and ideally restart pc.
4. Open the game then login again.

[hardy fractal]

Oh nice i'll try it thx for it

[dusty mulch]

is there a way to get those video link ? from yt or something or download it

[eternal plume]

how can am fix this blurry lock thingy? am need help ><

[junior inlet]

it says both are purchased but i did not receive the rewards from the "pass", i only received the ones from the "collectors edition"

[hasty tide]

u still need to do the pass

[junior inlet]

so i need to buy it first before getting the collectors ?

[hasty tide]

no, just press claim u should get it

[junior inlet]

ohhhhhh i get it so

this are the total of stuff you get at max lv battlepass ?

[eternal plume]

Yes, that was my question before. those items listed at the total things u get if u max out the pass. so u will still get 1330dc

you will get them partially yes :3

[junior inlet]

i see i thought theyre extra rewards you get aside from the pass itself..

[timid hazel]

is this a feature or a bug?

if yes 41k gold pog

[gray matrix]

Anyone having isues of delayed atk and dodge input as well as problem of instances (mul and solo) where door wont open even killing all enemies ?

[timid hazel]

i feel like some characters are just more clunky than others

[gray matrix]

Frigg is this case

Saw a patch note saying fixing her atk but not so sure they did now, sometimes dodge atk just tele her to target and do normal atk and sometimes she wont dodge at all in this case

[violet pivot]

actually i see this message after Start the game
what make it wrong

[wispy drift]

close the game and do this to the launcher in the taskbar then reopen launcher and game
or logout from launcher

[violet pivot]

yes all close an reopen works thanks

[late matrix]

anyway to fix this? my void rift is in chinease..or korea....or japanease wouldnt be able to tell the difference, any way to get this back to normal? its only void rift that is like this

[vapid kindle]

needs a hotfix via patch, you can't do anything on your side - the devs have to fix it

[late matrix]

eveeryone has this?

[vapid kindle]

yeah

even the german client i'm using

[dawn mountain]

Hey, I have issue with login in my character. After 90% a game throw me at the login page.

Can anyone help me with this issue?

[vapid kindle]

hey there, you play on mobile?

try to repair the game or reinstall it

[dawn mountain]

Yes, I play on a mobile device.
Already done it early.

Few hours ago

[vapid kindle]

uhm... is it possible for your device to have a pending update regarding its firmware?

[serene heath]

Any fixes for this yet?

[mild crest]

Did u try reinstall game? Update graphic drivers?

[serene heath]

I have already tried reinstalling the game but i havent tried updating my graphic driver

[wispy forum]

how to increase loading speed? its already on an m.2 qq

[hasty tide]

How to fix this?

[edgy robin]

hey i’m having a login status exception error i tried reinstalling repair restart and closing and logging out still no fix i tried opening game game loads to title and immediately boots me out with login status

[hasty tide]

Any way to fix this? Missing an event because of it.

It also never sends the verification code to my email when pressed.

[crisp cloak]

hi , can all equipment get all the the stats? , for example... u can get crit in a chestplate? or there is a pool of things that can u get in each equipment

[hallow perch]

Hi hello. I purchased the regular pass, but got none of the rewards for purchasing it.

[radiant edge]

@serene ether -- Take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes", and see if you see any folders in this location.

Assuming these folders exist: If you can archive the most recent of them {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's), would be happy to take a look and see if we can figure out what's happening.

@past wave -- Skill discharge cancelling immediately after execution, or not going off whenever swapping weapons (no animation and no cost), tends to be packet-loss. This fits with your claim of constant disconnection as well.

• I notice posts from you on 8/14, and that the reports of this just starting today. Has this all started recently, and have you tried the easy-stuff already -- such as restarting your router?

If the problems started recently / abruptly, it's likely a routing problem and may clear up just as abruptly as it began. Should the connectivity issues not clear up on their own, then you'll want to contact your Internet Provider (ISP) and Tower of Fantasy's support.

In the case of the ISP, you'd want to explain the service that you're having packet-loss and latency issues with (e.g, mention Tower of Fantasy), and when contacting Tower of Fantasy's support, you'd want to provide details on your ISP / where you're connecting from [along with your IP address].

^ The goal is to have both ends (your Internet Provider and Tower of Fantasy's support) look at routing in each direction.

@dire river -- Sleeping, working, or lurking in the shadows. cough

Looks like you solved your login issues earlier.

@serene heath -- Judging on the framerate, resolution, and artifacts, suspect that you're playing on Intel Integrated Graphics.

Assuming that the processor you're using is not under Intel's "Legacy Status", would recommend reporting the issue to Intel's Driver Team. {technically it's a driver defect / bug}

• Will DM you to collect more info on your hardware.

[radiant edge]

For any case that you do not receive what you purchased, this would be something that requires filing a support ticket. (e.g, through the ingame helpdesk, as seen under the settings screen in the upper-right corner)

[hallow perch]

Thank you, sorry can you show me where to find that. so sorry.

[radiant edge]

Afterwards you'll want to follow the prompts. For instance, there's a payment related category.

[odd sparrow]

i'm getting this error any help?

[radiant edge]

How long are we talking with your loading times here? Even just an estimate would be fine.

A system is only as strong as its weakest link, and CPU speed could be bottlenecking you just as much as the disk, for instance. Or, memory.

Reading through your message history, I see ultra-wide screenshots and assume that's a pretty high end system.

[radiant edge]

Have you tried completely signing out from the launcher, closing the launcher, restarting the launcher, and signing back in? If you have, have you also tried the pinned suggestions?

[odd sparrow]

i'll try

[odd sparrow]

it works now 🤷‍♂️

[radiant edge]

Momentary connection hickup then.

[odd sparrow]

yep

[cold meadow]

I have a in game bug regarding resolution, does anyone know how to fix it?
it seems like it's blurry and has wierd effects while i play, but every menu and texts are fine in 1080p.
i have a 3060 and a 11800H laptop. I tried to change graphic settings, fps limiter, reinstalling, but nothing fixed it. here 2 screenshots to show the difference

[dawn mountain]

If you have this issue.

You need to reboot your device and after that turn on airplane mode. After that all gonna be okay

[hallow perch]

Thank you!

[jaunty grail]

cant auto attack or swap weapons??

[viral silo]

need help,after pressing launch the game wont start,it just reopen the launcher again

[radiant edge]

On the 28th, we troubleshooted NVidia driver crashes with your 3070 -- which seemed to only happen when changing clockspeeds. The game seemed stable {at least to my understanding}, and the crashes halted when locking the card at maximum clocks.

Did you wind up RMA'ing the card, and now you're attempting to run the game on another machine? Or is this the same computer, which stopped starting the game?

[inland lodge]

send help 😥 been having this issue for 3 days now

tried repairing the game, reinstalling, and exiting all still didnt do anything

[viral silo]

ok i found the problem why it wont launch.changed the Lvl back and it works just fine

[radiant edge]

Seems that you've been playing around with the TDR settings. 3 would be the default, is this set to '0' right now? Was the card still unstable after everything we did?

[viral silo]

ye

[radiant edge]

TdrLevel of 0, is basically disabling crash detection -- completely. The delay values will be ignored, those look like they're massively elevated.

Better question I suppose is if the machine is actually stable with the level being 0. The drivers should not require this, to be clear.

[hasty geyser]

try change your isp/provider or use vpn

[inland lodge]

Sorta the last thing I want to do but I'll give it a go

[hasty geyser]

vpn doesnt always work for me
now i change my isp and its completly fix the 90% stuck

[radiant edge]

Be aware that use of a VPN is technically against the user-agreement. It may have value for the sake of knowing if it's your connection, yet this is not a long term solution -- and is bound to cause problems in a variety of ways.

[radiant edge]

Do you recall if the connection stall started immediately after signing in following a game update {if it did, it's more likely to be on the software-side}? Also, do you have any other devices that you can test -- to rule out hardware / software?

Best starting point here would be trying to isolate and narrow things down. If you've not restarted your router, that's also worth trying.

[hasty tide]

guys Why did my old account reset?
I'm using an old account, not a new one

all my progress is gone, is there a way to fix it??
i used the same email

[radiant edge]

Standard email based login? Since you stated that it's an old account that you've not used in awhile (presumably), are you completely certain that you're signing in identically to how you did before?

If you're absolutely certain that the login method used is the same, and that the account being signed into is the correct one.

Then you'll need to contact customer support in order to have things investigated. Given the ingame helpdesk is inaccessible {without a character on that account}, you may do this via email:

[e-mail]

[hasty tide]

thank you

[inland lodge]

Afaik, the game was already updated before the connection stall. I have my phone that I could try out. Restarting the router seems like a good option too will try to consider it.

[wispy drift]

try pressing unstuck in settings or changing channel?

[fiery wasp]

lol where is this

[wispy drift]

outside of the map

[pine iron]

tried to log in but this showed up and it said login failed in the launcher

[restive fern]

is there any ways to fix this visual bug?

[wispy drift]

gaming on cpu without a gpu never ends well

[normal hatch]

A new patch (1.5.4) just dropped
but where's the changelog?

[viral silo]

Using DNS also the same?

[radiant edge]

Alternate DNS providers such as Google's or Cloudflare's are fine. {yet as a precaution, we'll say so long as it's not a "smart-DNS proxy"}

[viral silo]

okay thanks

[near hull]

ur saying its not here?

[honest thorn]

Hmm

Which server u using @near hull

[near hull]

? what server

im playing on SEA servers

[honest thorn]

Bruhh same

Why it didnt show up that website
I wanted to play dat game again

[near hull]

ur gonna have to be more specific & with screenshots

[honest thorn]

@near hull + it wont let me log in

[near hull]

ur gonna have to be more specific & with screenshots

[weary pine]

what's the 2.6GB patch is about? it came out of nowhere.

[sweet nymph]

Oh, so that's why... Can't seem to connect to the game atm

[prime jetty]

I just tried to download it and it got stuck at 60% for a good while so I canceled it and then tried to restart it and then it said something like "can't create file path insufficient permissions" or something???
never had any kinda issue like this before

oh here's the actual msg

[cobalt ferry]

why suddenly?

[prime jetty]

ok I just executed the program with task manager and now it looks like it's downloading again
hopefully it doesn't get stuck this time

nice it didn't get stuck again
so uh ig anyone that encounters error 7812013 in the future just try closing the launcher using task manager and then trying again

[devout peak]

2.6GB updates only for them to add more bugs into already heavily bug-driven game

[restive fern]

the F is happen with this game? they just update the game to make it more laggy and consuming too much RAM, even the temperature is increasing

[devout peak]

A while ago disabling IPV6 would fix 90% stuck bug

now the 1.5.4 patch along with the latest 2.6GB patch added the 90% bug back into the game

[restive fern]

true

[devout peak]

so it's not just me then?

[restive fern]

Almost all of my crew member getting the same issue lol

[devout peak]

like, barely any thread on google about this bug, so i thought it's just me

[dawn kestrel]

hi, i am unable to take Dev Log #2 its the last one. Is there anything i can do to fix it?

[upper laurel]

screens turn black and fans go loud after starting the game, any tipps? and yes my PCU is new (700W)

[lunar chasm]

hey is anyone else's game freezing frequently?

[winged rampart]

so anyone an idea what to do about 90% loading freeze for android devices ?

[warped trail]

what is this 2.6gb update about i don't see any announcements thats why i asked

[distant moat]

Why am i keep getting this ? it's seems like me GPU is normal

[wary shuttle]

try restarting the phone or logging in from another wifi/internet/account(if u have)

[polar loom]

pls, help me, i login with gmail

[wary shuttle]

r u trying to log in (like from Google, Apple..)?

I see

[polar loom]

yess

my internet is good like 9-10ms

[wary shuttle]

try to change the browser

[polar loom]

okee let me try, thank you

im trying microsft edge,opera gx, and firefox still not working 😭

[gaunt helm]

Good afternoon. With the latest patch, I can not enter the game. After the first logo is breaking out on the launcher.
How can I solve it?

[wary shuttle]

thats sad
maybe u can try closing the launcher and open it as administrator / log in with Gmail from phone (to check) / use vpn to log in (also just to check, not to play) / restart the computer

[stable galleon]

guys can u explain me, why game is getting every time like 2,6GB updates... and game is not getting better, not getting rid of any of those many bad settings etc.... so why is update every time so big when we get nothing good or big in process? is this another milking money from careless players tactics?

[fervent gorge]

any tips on fixing the awful stuttering on mobile?

[wary shuttle]

[the problem was solved after reinstalling the game]

[noble basin]

I just came back to this game finding all of my progress to be gone. My account was linked beforehand and I haven't gone to any shady websites. I can still see one of my preset appearances if that means anything. Asked a friend if my account still exists on their friend list and it still does with no changes. Are there any solutions ATM?

[carmine swan]

hey i got a problem with login to game... when i click ,,lauch" its showing the screen and after 2-5 sec. it desapered, and i need to click again the lunch botton. after i click launch.. its the same problem again

[dusk lily]

Many people have the same issue.
If you used the email+password from ToF to connect someone may have log into your account and unbound your way of login in and pretty much steal your account.
Or it may also just have unbound itself.
Contact the support for help or at least just so that they can investigate.
In my case it's been the weeks since I lost my account and they are still investigating the issue, and found out just spotted recently a suspicious activity on my account.(I can say goodbye to Claudia and the outfit😢 )
I advise you to be patient if you want to get back your account you may need it depending on what the problem is.

[wary shuttle]

@carmine swan u can try:

• to close the launcher and open it as administrator;
• repair;
• restart the computer;
• or do this: https://youtu.be/L9VKtLotdY8

[halcyon crater]

@dusk lily pretty sure they closed my ticket since I got tired of the back and forth and stopped responding to their email

[carmine swan]

thank you

[dusk lily]

Mine didn't get closed but it's taking sooooooo much time...
I'm starting to regret summoning Claudia just because her weapon will die in my inventory until she get back...

[fossil rivet]

good day, today while playing and had to heal myself I have unlocked and achievement which is not listed on the achievement page. I could barely notice that the notice had the same name as the food I ate when it appeared. the food I ate was Crispy Lard Gourd and now this is how my achievement page looks like. Is it an achievement which was patched in recently?

[nimble flint]

Hello guys for ppl who have problems with 90 % stuck im found fix for my self

• lower game setting and run full screen im move from original to high
• off antivirus or add exception
• update everything
• Run as administrator

[random plover]

Whats new in the update for it to be 2.6 GB?, it just came ut of nowhere

[kind flume]

any idea why every patch update always so big (2,7 gb) in pc? and its not even each week, its like every 4 5 days and there is another patchcame out

[west ice]

Can I get help with this? I don't know why I'm getting this message

[wary shuttle]

we don't know. maybe new files for Vera and characters

[wary shuttle]

check pins

[west ice]

Thanks, seems like it was resolved by just logging out then relogging in

[wary shuttle]

ooooooo, that's great ☕

[pseudo bay]

Is there any way to stay signed in if I am using a google account?

[torn thorn]

Since today's (surprise to me) patch, I'm crashing out within minutes with out of video memory errors, and extreme escalation in temp while mostly idle (on a team finder window), going from 123F to 180F in a minute or so with 100% graphics card utilization reported from the video card. No settings changes happened. Nvidia RTX 2080.

Triggerable on demand by opening the team finder (goes from 68% used to 100% used, and crashes out).

Any known issues? Where are any application log files?

[calm urchin]

%LOCALAPPDATA%/hotta/Saved/Crashes application log-files(need use cmd[admin])

[torn thorn]

Does not appear to be saving these out of (video) memory shutdowns at that location.

Ah, but! The hotta.log at %LOCALAPPDATA%/hotta/Saved/Logs does have this:

[2022.10.01-17.17.38:477][882]LogNet: Warning: UNetDriver::ProcessRemoteFunction: No owning connection for actor female_player_C_2147226956. Function ServerSetCharacterUsedPlatform will not be processed.
[2022.10.01-17.17.38:478][882]LogHotta: Error: (AHottaPlayerCharacter::OnRep_CharacterLevel) CharacterLevel [69] ServerReadyFlag:[0]
[2022.10.01-17.17.38:526][883]LogNet: Warning: UNetDriver::ProcessRemoteFunction: No owning connection for actor female_player_C_2147226956. Function SendBreakStateRequestToServer will not be processed.
[2022.10.01-17.17.46:762][376]LogNet: Warning: UNetDriver::ProcessRemoteFunction: No owning connection for actor female_player_C_2147230905. Function SendBreakStateRequestToServer will not be processed.
[2022.10.01-17.17.55:161][880]LogNet: Warning: UNetDriver::ProcessRemoteFunction: No owning connection for actor female_player_C_2147230905. Function SendBreakStateRequestToServer will not be processed.
[2022.10.01-17.18.05:680][503]LogNet: Warning: UNetDriver::ProcessRemoteFunction: No owning connection for actor female_player_C_2147372159. Function SendBreakStateRequestToServer will not be processed.
[2022.10.01-17.18.20:493][378]LogSlate: Warning: FontCache flush requested. Reason: Font Atlases Full; 2/1 Pages; frames since last flush: 23443
[2022.10.01-17.18.20:519][378]LogD3D12RHI: Error: RetCode = Adapter->CreateCommittedResource(Desc, GetGPUMask(), HeapProps, InitialState, ClearValue, &NewResource, Name, false) failed
at E:/TencentStable/Engine/Source/Runtime/D3D12RHI/Private/D3D12Allocation.cpp:1380
with error E_OUTOFMEMORY

The UNetDriver errors seem to have been a thing that just happens (in the saved log from my morning play). But the last two timestamps are new. And the last one seems to be the exiting line of every session since the patch.

Can confirm an immediate on demand crash (video out of memory) by going to in-game store pages too, for me at least. Vera orienteering, click journey store, background comes up (store panel is empty), immediate fail.

[calm urchin]

There is called Pagefile(is used as gpu-ram memory too and swapfile[when ram out memory]]

[calm urchin]

https://answers.ea.com/t5/Mass-Effect-Andromeda/DirectX-Error-E-OUTOFMEMORY/m-p/6065820 Pagefile-Recommend enable that to working

[torn thorn]

I have 16G of ram, 2G available when the game crashes out. But I'll look at my page file settings.

In this instance, from my resource monitors, it's definitely video ram that's getting ded. And a 2080 has a Lot. (also only cropped up since this mornings patch, and no page file settings have changed for me in a year).

[calm urchin]

yeah anything is possible, but i never heard that gpu-ram broken. Temps can effect gpu-ram(usages)

[torn thorn]

It's the combination of seeing all of the GPUs go to 100%, the (video) RAM going to 100%, and the temperature spiking because all of the GPUs are 100%, on a nominally resource light screen. Or at least I'd assume it's resource light, for a store, or the team finder, where I've managed to reproduce so far.

The game client gives a pop up saying out of video memory. The log gives a DirectX out of memory error.

The resource counters in windows show wildly new video behavior on those screens. And only on those screens, because I did manage to go kill two world bosses as long as I didn't touch those menus.

I'll put in a big report.

[calm urchin]

if you want be 100% is broken. There is gpu-ram testers->https://www.raymond.cc/blog/having-problems-with-video-card-stress-test-its-memory/

[devout peak]

the 90% stuck is too severe the game is literally unplayable, is there any solution to this?

[regal flame]

cat :]

[weary eagle]

100% GPU usage on character window anf team finder is known issue. This causing my gpu fan to sound like crazy. The only solution is to limit fps to 60.

[torn thorn]

FPS already set to 60 in display settings.

Annnnnd now it's working fine. No change. :/

I'll take my 'victory' and run.

[leaden snow]

so why does the game decide, when i load out of an instance or load into the game, to max out my 3060? and make my entire pc to just not work properly for 5 minutes?

[solemn turtle]

is anyone also crashing onwin11 22h2 update, it constantly closes the game when I alt+tab

[left socket]

hey guys
does anyone have a copy of the patch notes for 1.5.4?
ToF didn't seem to put it on the launcher

[tawny latch]

Ayo what?

[next flame]

i have de same problem, i dont know how fix it

[tawny latch]

Ok I solved my problem or rather the problem fixed itself, i just crossed the border and my phone switch back to my main carrier, at&t hates ToF huh

[hasty tide]

having experience some crashes after that 2gb+ yesterday any fix for this?

is there a repair feature in the game? had no crashes before the 2gb+ patch yesterday 😦

[vernal rover]

HELP

because I got this type of change when I am from SOUTH AMERICA and before it was in the currency of DOLAR

[radiant edge]

For anything billing related, you'll probably need to create a support ticket {through the helpdesk, from the settings menu} -- to have the team investigate why your currency has changed abruptly for your account.

I'm assuming that the way that you're connecting to the game is identical to how it was prior, and there's no changes to the account to your knowledge that you've triggered.

@distant moat -- Checked message history, couldn't find anything on your system's specs.

• Will DM you to collect more details.

@torn thorn -- Not personally encountered this, yet 82c is definitely on the hot side -- even for a stock fan-ramp on most cards, unless the ambient temps are very high.

A 2080 should not be running out of video memory {you're correct here}, would look into possible interactions with any third-party software that uses D3D-injected overlays, or some combination in the case of multiple. {RTSS, Geforce Experience, Discord, Microsoft Gamebar, etc}

These can sometimes cause leaks.

@leaden snow, @torn thorn

• On the GPU usage front whenever in game menus, try enabling NVidia's driver framerate limiter or force-engaging vsync through the NVidia Control Panel {3D Settings}.

It's not an answer for why on the game-design side, yet it might get things at least under control.

@solemn turtle -- Take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes", and see if you see any folders in this location. If you're lucky, the game's instance closures on the alt-tabs are being captured by UE4's exception trapping.

Assuming these folders exist: If you can archive the most recent of them {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's), would be happy to take a look and see if we can figure out what's happening.

@hasty tide -- Similarly to my request to xored, see if the engine is capturing crash-dumps.

If you can send them my way, will gladly take a look.

-- There's a repair feature through the launcher. Yet the launcher's repair is not perfect in that it only checks files that would be created after a fresh installation for the current version of the game. There's some situations where a repair is not sufficient on its own {where an installation is in a broken state from excess or older assets}.

[west ice]

Log out, and log back in
That fixed it for me
If you need to
Restart after you log out first
Then log back in

[noble badge]

Anyone know how to stop this? I first got this about a week ago and since then it happens most of the time when teleporting or trying to join anything that requires teleporting. Sometimes it would crash to desktop after, other times it would pop up with same error. I've rebooted router and checked firewalls, antivirus etc. https://i.imgur.com/7GfIAE6.jpeg

[radiant edge]

From the description, it sounds like packet-loss. Usually would not persist for such a long period of time -- yet your peering / your route to the server might have changed in some way, or one of the gateways went bad or something else of that nature happened.

Do you have the ability to use any other form of Internet Connection, such as cellular-tethering, to try to narrow this down? {see if you don't get disconnected so frequently}

Any other symptoms such as skills not executing, lag-backs, delay, or other observations in combat?

On the CTD front, see if there's any dumps created under: "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes", and if you can send them (as I've requested above to some others), would take a look. Though I'm more suspect that it's related (since it started at the same time as the disconnections) to the loss, and that the client is getting into some weird state.

[noble badge]

Unfortunately i dont have another connection, everything seems fine when testing connection with other sources. As for other symptoms, i have noticed it does take a brief moment longer than before when logging in on the launcher and ingame it pauses for a few secs right before the region select screen

[radiant edge]

The other way to 'test this' would be if you have another device that you can attempt to play the game from. If the game behaves the same (on another machine, or mobile), and similarly gets disconnected -- then that's pretty good evidence that it's on the connection side here.

That said - it probably is on the connection end, and you'll want to contact your Internet Provider (ISP) and Tower of Fantasy's support. Especially if you can isolate it to that.

In the case of the ISP, you'd want to explain the service that you're having issues with (e.g, mention Tower of Fantasy), and when contacting Tower of Fantasy's support, you'd want to provide details on your ISP / where you're connecting from [along with your IP address].

^ The goal is to have both ends (your Internet Provider and Tower of Fantasy's support) look at routing in each direction.

[noble badge]

there are a few crash dumps, which files are needed?

[radiant edge]

The folders in entirety would be preferable (if they can be zipped up). Everything in them is valuable, the Hotta.log, the minidump, and the crash summary.

[noble badge]

i have gotten the same error previously on mobile but very rarely, but it reconnects me right back in as it should

[rancid linden]

I'm trying to change my username in the launcher, i keep getting the error.
What do i do?

[radiant edge]

Fortunately, the launcher username has no bearing on how anyone identifies you in the game, nor your ingame name. You could simply ignore this aspect -- as nobody else will see it.

[rancid linden]

Gotcha, thanks.

[honest thorn]

help
it wont show up

[graceful spindle]

ok what happend here?

[wispy drift]

@charred matrix relog, the server has derped and entirely lost your status. you're trapped in limbo until you resync.

[rugged dune]

close the launcher and open again

[thin sail]

vitality recovery time is wrong, each day it takes at least an extra 3 minutes to get the full 180 vitality. all those extra 3 minutes a day adds up

[blazing flicker]

is there any solution for the stuck loading at 90%

[lament verge]

Can u fix the game, it's always crashing while in inventory, since the opening of the game. Came here to share my frustration cuz now I can't even browse through it. After 10 secs it crashes, always. Never crashed during normal gameplay, only in inventory. FIX: Open "%USERPROFILE%\AppData\Local\Hotta\Saved\Config\WindowsNoEditor\GameUserSettings.ini"
Insert the following two lines at the start of the file, and save the file:
[D3DRHIPreference]
bPreferD3D12InGame=False

[wary shuttle]

try to:

• close the launcher completely and open it as administrator;
• re-login;
• restart the computer

[blazing flicker]

Hmm yeah, I just need to restart the game and it will fix itself. But I'm looking for a more permanent solution since it sometimes happen when I'm running FC hard.

And I don't think it's my computer specs since I'm running 3060 with a ryzen 7 5800.

Thanks anyway

[wary shuttle]

[graceful spindle]

still not working

[wary shuttle]

log out and log in again
if it still doesn't work - check pins ☕

[wheat igloo]

hey everyone!
wanna ask, i play on iphone 13 pro
will the game ruin the phone battery or the lifetime of my iphone?

[dense veldt]

Hello guys, I wanted to ask, is it possible to contact the support in game, to ask if there is a way to un-done something as for example, using dark crystals on a banner? My child was in my room, and I was playing, then when I left, he was sitting on my chair, smashing buttons randomly. And it happened.

[fervent gorge]

unless you keep playing even when the phone is throttling, or play on charge, the answer is no

[wary shuttle]

maybe they will help you, but we don't know
-> #game-support

[fervent gorge]

reinstalling and locking my fps to 30, and dropping my texture quality to low actually solved my problem

might worth trying for people having stuttering on mobile, will probably not solve it completely due to UE4's habit but still

[dense veldt]

Thank you.

[graceful spindle]

thanks it works now

[wary shuttle]

[neon marlin]

the game is inaccessible from emulator?

[vapid kindle]

emulating the game is against ToS and not recommended

[halcyon sapphire]

what can i do about it

[wary shuttle]

• close and open the launcher
• log out and log in again
  if it still doesn't work - check pins ☕

[wispy drift]

Why is it a survey answer then 🤔

[split mountain]

:3 it's raining, and things are ruining ;3

[somber marsh]

Is anyone here know how to hide buttons, maps, hud and like hide basically every controls on the screen for recording purposes? camera wouldn't let you move tho.. any ideas how?

[wispy drift]

that will probably come in 2.0

[somber marsh]

thanks, I'll looking forward for it^^

[oak temple]

help it's been like this the past 5 mins. I was playing normally when internet died, closed the game and turn it back on when internet came back and couldn't log in.

nvm reset PC helps

[wary shuttle]

try to:

• close the launcher completely and open it as administrator;
• restart the computer

(I see, that's gooood )

[oak temple]

y e s

[hasty tide]

anyone know where i can redeem a code

[hasty tide]

thank you

[viral dove]

Can you guys give me my sword back

[wary shuttle]

no

[viral dove]

then i will destroy everyone with my bare hands

[wary shuttle]

[hasty tide]

theres no option for me to get onto the menu

theres just esc

[wary shuttle]

If you just started playing, then keep going through the storyline

[hasty tide]

oh right okay thank you

[wary shuttle]

[viral dove]

clawa

[mint meadow]

why is this keeps happen

[wary shuttle]

[viral dove]

[stark veldt]

So I can’t get into the game, this error keeps coming up

[wary shuttle]

try to:

• close the launcher completely and open it again
• log out and log in
• restart the computer

[stark veldt]

Close as in log out entirely?

[hasty tide]

im being an idiot how do i even click on it lol

[wary shuttle]

through the task manager, for example

[wary shuttle]

did you click the "arrow" or what?

[hasty tide]

nvm yeah i got it

[stark veldt]

Resetting computer, I’ll try that next if it doesn’t work

[wary shuttle]

mhm

[hasty tide]

thank you

[wary shuttle]

[stark veldt]

Nope-

It’s still not working at all

I ran a diagnostic, it’s saying it’s fine?

[waxen lynx]

Open task manager, see that tof process, kill it, launch tof again, login, finish

[stark veldt]

nope didn’t work still

[waxen lynx]

Thats weird

[surreal panther]

hi u know why my game crash in loading screen ?

[stark veldt]

Is this the error that comes up for you?

[wary shuttle]

@stark veldt try sth from pins maybe

[vapid kindle]

easiest workaround:

1. Exit game
2. Log out in launcher
3. Close launcher in the background and ideally restart pc.
4. Open the game then login again

[stark veldt]

I think I’ve tried that and it didn’t work

[stark veldt]

Where do I find those files?

[wary shuttle]

its highlighted in blue in the picture

[stark veldt]

I still can’t find it…

[hasty tide]

Look for the game files destination. The drive in which you saved the game's files

[stark veldt]

I FIXED IT, I JUST TROUBLESHOOTED COMPATIBILITY

[wary shuttle]

оооооо

[stark veldt]

How funny lol, thank you guys!

[wary shuttle]

☕

[shy raft]

Aimanium works?

I cant login

[wary shuttle]

@shy raft server? still works I guess
do u have the error or sth?

[shy raft]

"Disconnected from server" or the download ends at 90%

[wary shuttle]

@shy raft try to:

• close the launcher completely and open it as administrator;
• re-login;
• or restart the computer

[shy raft]

I found out. Problem with my ISP

[wary shuttle]

[heady cipher]

what is it?

[charred matrix]

not to be annoying, but i did try to relog right when i noticed it was gone and it still wasnt there. i logged in today to do comissions and spend vitality and it hasnt come back, nor i have my shards back. and im still pissed about it, and i havent seen a reply anywhere.

[wispy drift]

then redo the dungeon, its likely reset to non done status

[tough garden]

Hello, My game still says " new chapter is coming soon" what do I do?

[terse pendant]

the game needs a sound for when it finds a "match" sometimes it takes so long due to lack of people on the server and you never find out what you "found" and end up being penalized by the game itself

[wary shuttle]

just wait

[wary shuttle]

try to:

• close the launcher completely, open it again
• log out and log in
• or restart the computer

[tough garden]

🥹

[wary shuttle]

new chapter will be with Vera I guess, and it starts soon (~October 20) ☕

[solid panther]

Hey, I'm having an issue with reset, my crew donation hasn't reset and neither did my weekly activity/black market/gift crane but other things did

[wary shuttle]

r u from EU?

[solid panther]

Eden server

[wary shuttle]

a, Asia-Pacific... hmm, idk about your time, but i think u just need to wait ☕

[solid panther]

That's what I thought might be some bug. Well I'll try to wait a bit thanks

[wary shuttle]

everything will be fine
if not, we will or them

[frozen bane]

any idea why it's stuck here? I already restarted. It's the first time it's done this. (nvm, had to run as administrator, never had to do that before...)

[wary shuttle]

[hasty tide]

heeelp

[loud rampart]

Where did you set your download to go to?

[hasty tide]

E drive

[loud rampart]

E:\tower of fantasy\ or just e:\

[hasty tide]

e/ tof

[loud rampart]

Go into E:\ToF\Launcher and find Tof_laucher.exe and set it to run this program as an admin firstly and reboot the launcher

[hasty tide]

GOTCHA!

[loud rampart]

That should bypass the "insufficient permission" part.
so if it still won't work its a pathing issue and your custom file is causing this.
Renaming the file to Tower Of Fantasy so its E:\Tower Of Fantasy but the easiest way to fix it would be to just reinstall it into the path it wants to go into aka C:\Tower Of Fantasy\

[true galleon]

My game keeps having connection issues at the last moments I need to get crystals for the gachapon. And it's really annoying me because I want to play and I want to get my damn tokens.

[radiant edge]

@honest thorn -- Reading message history, it seems that you had quite a bit of trouble acquiring the game and accessing the global site {in the months leading up to now}.

Normally blank {pure-white} screens in the embedded browser indicates that a site is inaccessible. If the page can't be loaded {no response}, that would produce what you're seeing here.

You'll probably want to contact your Internet Provider (ISP) and Tower of Fantasy's support {such as with reporting the main site being inaccessible -- likely related}.

In the case of the ISP, you'd want to explain the services and sites that you're having issues with (e.g, mention Tower of Fantasy, and the exact webpages that won't load), and when contacting Tower of Fantasy's support, you'd want to provide details on your ISP / where you're connecting from [along with your IP address] -- in addition to specifics of the sites and services you can't access.

^ The goal is to have both ends (your Internet Provider and Tower of Fantasy's support) look at routing in each direction.

In your prior messages, you mentioned that your browser stated "This site can't be reached" {when accessing the main global page}.
-- Next time that this happens, please screenshot the entire prompt. Usually browsers will detail what the failure is. If it's a DNS resolution timeout, session timeout, abrupt session closure, etc.

@lament verge -- Crash only when scrolling through the inventory, interesting. Let's see if the engine is capturing crash-dumps.
Take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes", and check if you see any folders in this location.

Assuming these folders exist: If you can archive the most recent of them {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's), would be happy to take a look and see if we can figure out what's happening.

[viral silo]

oh yeahh after increasing my paging file now my game running fine and no more force closing.

[snow vault]

Probably a dumb question with obvious answer but, we will not be able to play on Steam with current accounts, correct?

[radiant edge]

No longer need to bump the clockspeed of your card, TDR's / driver crashes went away from that? Fascinating.

[viral silo]

yes now its fine,doesnt need to set on high performance or anything

[radiant edge]

We don't have details at this time of how Steam accounts will work, or if there will be a way to migrate existing accounts over to Steam through for instance -- account binding.

Just have to wait for the official announcement of details sadly. This is not saying that it won't happen, nor that it will.

[snow vault]

Thanks for the answer, I see a lot of publishers not allowing that I guess because of the Steam cut, but since is also on Android and iOS which also have their cuts I don't see a reason not to allow it, have to wait and see.

[viral dove]

Weird question, I have heard a lot about emails getting unbound and trickery occurring am I safe if I’ve bound it to something that’s not just an email, like Facebook or apple or smth

[digital jolt]

Has the black screen issue been fixed?

[hasty tide]

??, I’ve never been able to play on data no matter what I tried and now I can’t even log on via Wi-Fi

[hushed pecan]

@hasty tide try restarting your phone/ wifi router

[hasty tide]

Alright

Still can’t get in, I did double check all my info so that’s not the issue here

[hushed pecan]

@hasty tide try login in tof website and see if it logs you in

[daring meteor]

How do i get the Titel for being number 1 in bygone? I was 1 place before the reset, because an i got an ingame Mail, where it told me the results for the weekly bygone and i was number 1 in my Server and still didn't got the Titel for it. Is it a Bug or something?

[hasty tide]

Yep it does

Does myriad server have an issue with playing with data or something because I’ve checked various others and I’m able to play with data, I’d swap but I’ve already spent a good amount.

[hushed pecan]

@hasty tide did you login through your phone? - I mean on website. It feels weird. Try clearing tof cache and try loggin in. Or try using vpn and see if it logs you in. Free vpn - proton vpn

[hasty tide]

Aight I’ll try that

[hasty tide]

The vpn helped thanks a ton

[radiant edge]

Good to hear that you're thinking of account security.

Binding to a third-party OAuth login service on its own is not enough. You'll want to enable "TFA" {on the third party service}, have a strong password, and importantly -- unbind your standard email login from your Tower of Fantasy account thereafter.

-- Account binding and unbinding does not have any form of email verification, or other account-wise verification, so any insecure login method bound to an account is a security risk.

[radiant edge]

Be aware that a VPN is technically against the user-agreement. [Player Conduct, clause (s) ] --- It's still valuable, in that it confirms your problem is connection oriented in nature.

Beyond the user-agreement there's another side to this of that a VPN may also trip anti-fraud checks with payment processors / interfere with store transactions. {it's very likely to}

For a more permanent solution, you'll want to contact your Internet Provider (ISP) and Tower of Fantasy's support.

In the case of the ISP, you'd want to explain the service that you're having connection issues with (e.g, mention Tower of Fantasy), and when contacting Tower of Fantasy's support, you'd want to provide details on your ISP / where you're connecting from [along with your IP address].

^ The goal is to have both ends (your Internet Provider and Tower of Fantasy's support) look at routing in each direction.

On the login issues being server-specific {myriad}, this is more likely a difference in the amount of data associated with your character. As you play the game, acquire loot, equipment, and so on -- your character's data grows, and at a certain point it reaches a size where these types of issues manifest.

e.g, people who swap servers and play on another server (where they face a similar problem), tend to eventually run into the same inability to connect on that server as well. {any server with a well established character}

[hasty tide]

i see, tyty

[radiant edge]

No problem, also remember that if your local connection used to work -- which it sounds like it did, and if this started abruptly -- which it also sounds like it had, then -- it may also clear up on its own just as abruptly.

Try resetting your router, etc, if you've not already done so, too.

[restive fern]

Is there a way to get rid of Visual Bug on pc version?

[radiant edge]

Looked through message history. That type of graphics artifacting is common for Intel IGP's. Are you on Intel Integrated Graphics?

[viral dove]

thanks for the idea, I’ll do this then c:

[restive fern]

yes i use intel

[radiant edge]

If yes, there's sadly not a reliable solution.

However, if your hardware is still under support (not legacy status), and if Intel is still producing graphics drivers for it -- best advice that I can give here is to report the problem to Intel's driver team.

You can try newer drivers, or dropping the game down to D3D11, yet there's no guarantee that this will clean up the output. {DM me if you need help with either of those things}

[viral dove]

So as you suggested, I have set up my 2FA on my third party login source, and I don’t think I ever used a standard email as a login for this account. Is there a way to verify/check this in-game?

[restive fern]

So, basically this is the GPU problem? not because the game doesn't optimize or compatible with Intel?
I mean this is only happen when I play Tower of Fantasy tho, I even updated the GPU drivers to the latest version but nothing helps

[radiant edge]

From the launcher, in the upper right corner, if you click on your name {account-name} -- you'll see a dropdown menu with a choice to enter the "Account Center". There's a tab in here for binding the account to another login method.

If everything is shown as unbound, you're good to go.

[viral dove]

If I’m on mobile, can this still be accessed through the server switch or in-game settings? I’m currently away from my computer so I wouldn’t be able to access the launcher :c

[radiant edge]

This part I'm not well versed in -- would have to wait for someone else to chime in. However, if you haven't explicitly bound the account to another login method, then there should only be the initial one that you've used. {meaning, during account creation}

[viral dove]

In that case I’ll wait on another response regarding mobile and I’ll take a proper look through the launcher when I get home thanks for all the help!

[halcyon crater]

That's the exact same problem I've been having for over 2 weeks. Many others have this problem as well

[radiant edge]

It's a driver issue with UE4 specifically {there's similar artifacts in other games based on this engine, on Intel's hardware}.

• You could also try reporting the issue to Tower of Fantasy's support (via helpdesk / ticket), yet Intel IGP's are under the minimum requirements, and I'm not sure how much aid you'll receive in this venue.

[restive fern]

Does the Dev's have a plan to make intel IGP's compatible with the game? I don't this issue a month ago, but after the latest updates, the game starting to get a visual bug

Not just visual bug, but also the loading stuck on mobile version is become more frequent, before the update.. everything is running smooth, everything just broke after the latest updates

[calm urchin]

https://www.systemrequirementslab.com/cyri/requirements/tower-of-fantasy/21774 Recommend test out if showing green lights hardware spects

[radiant edge]

Interesting that it just started. Have been seeing screenshots similar to yours since the game's release.

Seems that you have DM's restricted on Discord. Possible to unblock them for a bit, and message me?
-- Would be curious what type of hardware you're running on. (and to collect an msinfo export)

[restive fern]

Done sir

[radiant edge]

Thanks, messaged with instructions.

[stiff dragon]

guys i need help , the launcher keep asking me to download the update every single day , how can i fix it?

[distant dagger]

Still have issues logging into game using mobile data, can log in using vpn tho

[light ember]

i keep getting login exception when trying to open the game are the servers down or something?

[ionic coral]

no web account security OAuth install Authenticator: 2FA

[wary shuttle]

try to:

• close the launcher completely and open it as administrator;
• re-login;
• or restart the computer

[light ember]

Yea I restarted my computer and it fixed it, thanks

[wary shuttle]

ooo, glad to hear

[wary shuttle]

every single day... that's interesting
have you tried to download the game again?

[stiff dragon]

i installed it now thu but ill try again another time , ever since the last update , i hade to redownload everyday , didnt bother at first bcs i dont play daily and thought its another update

[wary shuttle]

all I know is that sometimes we need to download a ~2GB update, but it's definitely not every day

[stiff dragon]

thats what happened to me , idk if its normal , but if i really have to download a 2GB alot of times , i cant handel it

[wary shuttle]

[wispy drift]

I think that happens when you are extremely low on space

[viral dove]

Was gonna say, that normally happens if you have very little remaining space, so the update doesn’t store properly and you have to redo it every time

[wary shuttle]

yeah

[tired valley]

finished updating tof and it wont let me close it, it just froze

[calm urchin]

2FA found 3th-party applications(google, twitter, etc..)

[nimble flint]

Hello someone from technical support is on im found something interesting with 90 % stuck

[robust inlet]

Anyone knows what caused this? Trying to play the game again after a long time and this is what happen every time i try to play my char. Already try to restart my device but no luck and my internet is working just fine.

[wide merlin]

help im often stuck loading 90% pls repair it.

[nimble flint]

want tip to unlock it ?

when im go stuck and back to menu im set other server enter it and quit then enter main server and im get normal loading without 90 % its like void stuck

im saw 1 thing im have this problem after channel reduce

[ionic coral]

@calm urchin Thanks info

[calm urchin]

[terse sleet]

hello I'd like to ask if i can transfer my charcater from the curernt server to another as I've discovered all my friends are on the other server

[wary shuttle]

no, you can't now

[vale pilot]

i did everything in pinned messages. but still happening anyway. maybe it's server sided?

[astral narwhal]

Hey, uh so i logged in to my account today, but the progress got reseted or something, like even the avatar is gone.

[latent summit]

guys

it wont let me open even with administrator even without welp

so i cant even log in

wont let me go in launcher-

[patent basin]

I am alr level 6 and how can I claim nitro

[wary shuttle]

do u have "a gift" on the top right?

[wary shuttle]

[viral dove]

dunno if you still around or if anyone else can follow up about this!

I did get home and I've visited the binding page you mentioned. The only thing shown as bound is "Custom Account". Should this be unbound also?

[latent summit]

Google

Search tower of fantasy nitro and done

[celest whale]

I can’t seem to be able to play on mobile data. The fixes I’ve found was to use game boosters. However this game does not allow that… how’s anyone else able to resolve this?

[keen dome]

I always get the 90% stuck on loading screen issues, is there any fix for this?

[dusk lily]

Well fellow people that lost their account,
Today I was greeted by a glimmer of hope by the support. They told me to try to connect to my account, that it should be back to normal. I tried to connect and nothing.
I answered telling them that I still had no access whatsoever to my character.
They closed the ticket telling me they can't do anything about it.
So I don't know if any of you got their account back but seeing as how the support just want to close my ticket faster than their own shadow I'm pretty sure I'm not getting it back

[patent basin]

Wut to put here

[wary shuttle]

region and your server

[mental bloom]

Why do i keep getting login status exception error on my laptop?
i tried different account too.
I can login with my phone though.

Tried the repair button on tof launcher but still doesnt work

[devout peak]

been stuck with 90% loading bug then thrown into main menu. bugging too bad to the point i can't even play

any resolution to this bug?

[wary shuttle]

@devout peak @mental bloom
try to:

• close the launcher completely and open it as administrator;
• re-login;
• or restart the computer

[latent summit]

I downloaded it and it wont let me launch

[mental bloom]

tried above and redownloading still the same problem, Same server Aeria also

[devout peak]

still can't login whatsoever

at this point only luck can help me log into this game

[patent basin]

Isn't the nitro free I don't have money in atm and it's not being

[devout peak]

you still need to verify your discord with valid payment method, even though it's free

[patent basin]

It's saying 0.99 may be placed and it's not agreeing

[bronze bolt]

does any1 know a good freeware ios emulator for pc to run tof?

[deft pulsar]

Hi everyone , I have made a Big mistake, i'll have a big trouble with my focus, on a normal day when it's time to choose a matrice i write it's name but today this is not the case

So i'll choose the wrong matrice, i'm wondering if it's possible to contact someone for this really big mistake..

And also if dev Can work on a better way to see the matrice possessed when it's time to choose one ..

[wispy drift]

idealy they give a way to lock protect matrices, gone is gone

[stone bridge]

Has anyone else been logged out since the update like a week ago?

[deft pulsar]

The problem is.. in my case i choose a matrice already C3 with this mistake

[grim nexus]

Has anyone else got some recent materials dissapearing out of the blue? I just noticed that i had 10 golden nanofibers and i was happy i just got 4 purple to fuse into the last one i needed. And suddenly it appeared i just had 9 ._.

[halcyon crater]

Nope, still can't log in. Wouldn't be surprised if they were lying at this point

[halcyon crater]

Lots of us have and can't get back in

[bleak rivet]

anyone here can confirm this pls, will smaller crews get disbanded by the system during endgame or later stage of the game?

[uncut tiger]

they have pc launcher... and steam will come eventually

[dusk lily]

Well at this point this is just an horrible joke.
They admit the fault and close the ticket days after. We have no answers whatsoever and they tell us to wait, and wait, and wait. I'm doing my best to stay polite but this support is just the biggest joke internet as ever seen.
Not even in my wildest dream would I have imagine, being blamed for the security of my account when they do not offer us anything do secure it. I'm just salty beyond imagination right now, but the more I read theirs answers the more I'm angry at them and myself for trusting those good for nothing.

[uncut tiger]

my crew is gone. prolly disbanded cause not many of us were donating daily... you need minimum 2000 honor points when i asked support. otherwise, crew is in stagnation mode and then gets disbanded automatically after 2 weeks...
either that or i got kicked from crew. but i was promoted to commanded only like a couple days before crew gone. but when i see crewmate they still in crew. and old commander is commander again.

[dusk lily]

And you know what's the most amazing thing?
The support pretty much told me to give up my account, start a new one and make sure that it is secure this time.
At this point this is straight up a big joke. If they don't get back and tell me it's a late april fool I'm just making a PDF of all my support interaction and leaking it everywhere so that the player will know what this game support really looks like.

[cursive briar]

when will they fix this shit like blades?

[frozen sinew]

Anyone know how to keep the camera from auto zooming like this in combat? Combat like this sucks.
Mobile/note10+

[round sigil]

So I’m trying to reset my password and when I click send verification code it just says is awaiting data return and doesn’t send made diff account on diff email same prob

[dusk lily]

you got a problem with your account?

[cobalt coyote]

Try on their official website, it should work, their in game thing is bugged

[round sigil]

No just trying to reset my password as I want to log in on another device

[round sigil]

Tried still no code

[hasty tide]

idk if i'm imagining things, but was the background noise in hykros interior removed? i seem to remember there being something that sounded like an intercom PA being broadcasted in the background, more machine noises, and the like.

[cobalt coyote]

Lemme try on my account

[round sigil]

Okay

[orchid agate]

Can u pay with psc in the Game?

[gaunt kestrel]

do i always have to restart if i get server connection error promp ?

[wispy drift]

no, keep trying

[gaunt kestrel]

I've been told i could do with just quitting the launcher, but never worked for me

[cobalt coyote]

lol sorry i got distracted, its doing fine for me on their website

[round sigil]

It fine I’ll try again later

[low olive]

I can only log in with google feature , cant log in with the same gmail by typing it with the password , whats the problem?

if I log in with the gmail , it counts it as a new player account

[timid lynx]

My game crashed when my internet had an outage half an hour ago and now every time I re launch the game I can't get in due to this error, any ideas?

[vapid kindle]

1. Exit game
2. Log out in launcher
3. Close launcher in the background and ideally restart pc.
4. Open the game then login again.

[stone bridge]

Oh so it's not just me.

[timid lynx]

Ok I'll try, thanks.

[halcyon crater]

Correct. For me it's already been over 2 weeks. Others even longer then that

[stone bridge]

Yeah same, I'm so upset Input in so much effort into it.

[halcyon crater]

I don't think I'm going to make another account to play. Unless months down the line I feel like it or something. But when I made my account, I tried to do the other binding methods as well but they never would work. So I ended up being stuck with just the email password login way. Though now I am able to use like the g button, but that would just give me a new account

[halcyon crater]

The worst part is that customer service hasn't exactly been helpful at all. Fate grand order's customer service was way more helpfull then tof

[dusk lily]

Well I found it amazing that they actually dare to say it straight to my face, that they can't do anything and I better create and secure a new account (well it's not say like that but it's what said between the line)

So I won't create another account, they can keep the money I used in my account. But clearly I will never, NEVER say this game is good to anyone. Every time I get the chance I will share my experience and all the conversation I had with the support. They don't deserve our support not our money either.

[halcyon crater]

I've already kind of been doing that on Facebook. When a tof post is on my newsfeed, I leave a comment saying how I want my account back

[dusk lily]

I do it on twitter on shared recently the thing were they tell me to create and secure a new account

[near oxide]

restarted pc and still getting "login status exception" any idea how to fix it?

also, now it's saying "network error, please check your network connection id: 4/7" even though i know it's not my connection. I'm able to connect to literally everything else just fine

[wispy drift]

Facebook and twitter only show "relevant" posts with the rest hidden so I doubt that would have any effect

[round sigil]

So I’m still trying to reset my password the in game one still says awaiting data return but the website changed and now just says website just says account doesn’t exist anything else I can do but keep trying later?

[somber rock]

whats error 4/28???

[violet eagle]

Does anyone knows this, i download the launcher to install the game when i opened it it doesnt appear anything i restart my pc and try again and nothing happens i put the app to open as administrator and still open

Ryzen 3700x , RTX 3070 , 16gb Ram

[clever pine]

i keep getting a crash after like 5 minutes in game

[distant owl]

Hi, the customer service of the game for the option "my game crashes or closes itself" doesnt work xd, sometimes it just doesnt start but when it does, i play 60 fps stable wth, Suddenly it crashes and close D:

Here im playing normally but i got tp or do a gacha, or even when im just standed it closes

[hasty haven]

Hello, today i want to login but got error 4/28 and it said Network error, but my connection seems fine because i can still browsing and play another online game.

[hasty tide]

which AA setting in the game are SMAA ?

TAA is way too much blur and MSAA is very heavy burden for my PC

[radiant edge]

@viral dove -- "Custom Account" is the standard, direct, email sign-in method. {It does not support the TFA that you enabled}

• If you have another form of sign-in, then you'd want to unbind the "Custom Account" for the sake of security

@violet eagle -- Whenever you say that you download the launcher, I'm assuming that you're speaking of "TofMiniLoader_official.wg.intl.exe" and that there's no installer application-window that you've ever seen.

Is this correct? Or have you managed to install the launcher with the miniloader, yet the launcher itself won't open?

@clever pine , @distant owl -- Sounds like spontaneous game closures:
Tsumu -- On the Windows client? {assuming yes}
Plnx -- Is your video clip supposed to show the game closing? {It looks like a prompt was cancelled very briefly at the start of the video by an attack-swing}

Take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes", and see if you see any folders in this location.

Assuming these folders exist: If you can archive the most recent of them {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's), would be happy to take a look and see if we can figure out what's happening.

[viral dove]

I've unbound the custom account system since I use Apple Login with TFA. Thank you for clarifying!

[burnt temple]

there's alot of delay while i was playing

any solution for this? (no fps drop , ping =30 )

[topaz void]

can't login on client, it happen an hour ago while i was playing normally and suddenly an error message said "login status exception exiting"

[mellow gazelle]

I can't login, they said my username is not registered. Please help

[manic coral]

umm my crew is gone. It was still there yesterday. help plz.

so logging in daily and doing weekly tasks...doesn't count as being active? so ya'll just delete my crew? I want my 500 dark crystals back. this is bs. :/

at least give me a notice or something.

[silk junco]

has anyone encountered a server glitch/ possible hack wherein you are logged out and cannot log back in, even after a password change? the login says that they are logged in elsewhere however when their character is found in game they are in inactive and not moving? can the ghost character be logged out remotely to allow the player access to their account?

[fiery oxide]

How to bind existing account registered from TOF website to iphone? There is only option to register with my ios email. I’m afraid it will replace my existing account if i register with the same email.

[gusty edge]

Hi. So I started the game on my account made using my email. I want to bind the account to a tof account instead of my email. How do I do that?

[gaunt remnant]

Hello I logged into my account today to notice that my crew had been deleted for some reason?

[hybrid briar]

What's happened to tof, my account got logout and when I tried to login it's telling me to register. And now I got this error.

[lapis lintel]

Hi tower of fantasy keeps crashing on my IPad

[quartz hemlock]

so a lot of people lost their account and they don t now anything ab it? yeah sure. Did anyone got their account back cuz if didn t i am uninstalling that trash

[hard urchin]

You too? I also lost my account.

Tried every fix possible - my account seemed to be glitched and logged in for 2 hours at the same spot I logged out of.

[topaz void]

did u guys register in website when pre-registration ?

[hard urchin]

I did yes.

[quartz hemlock]

they prob lost the data for some reason and acting like nothing happened

[hard urchin]

Whether I log into the launcher, through gmail, any way I have logged in, my character does not show up. It always states that I need to create a new character. Tried binding/unbinding, etc. Everything was done but no resolution, apparently the devs are working on it from latest response but who knows at the moment.. Really sucks to hear.

[quartz hemlock]

i ll wait only one week if they don t say anything i m uninstalling. i know how kind of developers they are they suck at managing and regularly lying about things. doesn t worth it. only sad cuz i made good progression in the game and waiting for the double sword. don t think i ll create a new char i was something like 25k f2p

[hasty tide]

Guys I play on IOS anyone know if we getting companionate for the prices update , and if yes do I need to be registered using apple email or just log in after the update or before the update ? Any info is appreciated

@sturdy cargo

[sturdy cargo]

login with ios starting october 6, there will be an option in game to receive the 1000dc by that time

[hasty tide]

You need to complete event "Ecological station intruders" event , is that the turtorial ? @sturdy cargo

[mellow gazelle]

Let's just uninstall this and back to genshin, honkai or wait for wuthering waver or aether gazer.. don't spend money till this game really fix (stable). U don't know what the future they hold in this many bugs

[hasty tide]

Too many bugs tbh

[sturdy cargo]

yeah thats a story mission

[sturdy cargo]

close the game with task manager and then open it up again

[hasty tide]

So anyone who have iphone can get that

[somber rock]

still can't login

[sturdy cargo]

send screenshot it usually works for me if i get login status exception in game

[wary shuttle]

@somber rock did u try restarting the router and open the launcher as administrator?

[dense lark]

Error 1001 already restart pc and run as admin

getting network error too when internet normal

[wary shuttle]

can u try to open the game on phone?

[dense lark]

Yes

buggy pc launcher...

[wary shuttle]

hmmm

[hasty tide]

anyone know why the game won't start for me?

[wary shuttle]

can u translate it?☕

[hasty tide]

Error updating. Please try again.

[wary shuttle]

try to:

• close the game with task manager and then open it again as administrator
• re-login
• repair files
• or restart the computer

[hasty tide]

i play it on ipad 😅

[wary shuttle]

oh...
ok, maybe u should try to relogin or redownload the game

[hasty tide]

I already did 🥺

[calm urchin]

What internet you using phone or router(wifi) ?

[hasty tide]

wifi

[calm urchin]

Tryed reboot router(i reboot weekly)(to More stable connection)

[dense lark]

alright solved, I had to use vpn

[hasty tide]

I have already done everything 😥 I deleted it now and am downloading it again

[dense lark]

this game is really troublesome...

disconnect VPN = login error automatically. Exit game

[wary shuttle]

[wispy drift]

use split tunneling then

[calm urchin]

[torn folio]

what happened to crew? our two man crew just got deleted..

[hasty tide]

still not working and i just deleted all other games for more space

[mild crest]

Maybe you haven't logged for while?

[torn folio]

def logged in yesterday since I remember doing clearing my island..add: this is actually the first time it happen..weeks ago I even havent logged in for 2-3 days but after I came back my crew is still there

[mild crest]

Are you paying for crew like do the crew activity. Not sure how crews works but I remember someone mentioned that u need maintenance the crew cuz it will be removed. Like pay for it

[hasty tide]

should i use anti aliasing in this game ? i heard this game used a stone age anti aliasing tech called MSAA , causing heavy burden for GPU not worth the quality boost

[torn folio]

I think I was just doing the donations for a while this week cuz kinda busy wasnt able to do some crew activities..dang if thats the case that scks.oh well thanks

[hasty tide]

If your not making 2 k activity points as a crew a week game deletes the crew I had one with just me in it and a week later it suddenly disappeared I was the owner and I didn’t disband it

[sweet terrace]

hello, can anyone help me ? i think someone took my account, i connect like always the game start over again from the beginning, i'm sure form the server it's the right one.

[torn folio]

oh thats why..alright thanks

[hasty tide]

On the topic of vpns don’t use them they are prohibited in section 7 of the game tos

[mild crest]

Are u logging by login and password?

[sweet terrace]

i found a message says the i logged in in another pc, and i didn't notice if i used the log in or register new account under the same info

[hasty tide]

Even though they do fix a lot of the network issues encountered in the game if they catch you using it your account will be terminated

[mild crest]

Try then login with email and password to the game and try if it shows ur char

[sweet terrace]

i did, it show me that this account is new there's no character yet

[hasty tide]

It is hard to steal an account without the owners password and email address don’t use the same password as your email account password for your game account that way if your email account is compromised even if they see you have a towers account registered to it they can’t log in also double bind the account I have mine bound to gmail and my Apple ID so if something happened with email I can get in and change my information

[mild crest]

And u are sure that u type in right stuff like for the account u made

[sweet terrace]

Yes I'm sure all the information is right btw i asked my guild to see if i was connected and it show me that last connect 20h and i didn't connect yesterday at all it most says at least 30h

[mild crest]

Then try write to support then, we as players cant really help u

[sweet terrace]

I did sent them email and in game, I can't wait that's all 😅

[neat moon]

I posted earlier about this so sorry if this is repetitive, But Tower of Fantasy Kills my PC GPU 5 minutes into a session, screen goes black can hear sounds and 30 seconds or so later PC restarts. Can answer questions about specific debugging I have tried!

[radiant edge]

@topaz void, @hybrid briar --
This is a routing oriented problem, despite that you're still online or on other services. It'll likely go away just as abruptly as it began. {sounds like Nazohr's issue cleared up}

If it doesn't clear up, persists, or is a recurring problem -- you'll want to contact your Internet Provider (ISP) and Tower of Fantasy's support.

In the case of the ISP, you'd want to explain the service that you're having connection issues with (e.g, mention Tower of Fantasy), and when contacting Tower of Fantasy's support, you'd want to provide details on your ISP / where you're connecting from [along with your IP address].

^ The goal is to have both ends (your Internet Provider and Tower of Fantasy's support) look at routing in each direction.

@silk junco -- A password change will not evict a person from your account if the attacker has stored the session {e.g, checked "Stay logged in"}, or simply has not logged out from the launcher.

If you suspect (for any reason) that someone has access to your account / that your account has been compromised, the only way to evict such a person would be by binding another login method, signing in through that method, and then unbinding the old login method. Similarly, keep in mind that they would be able to do the same -- this is the common method of theft.

Should there be any other signs of this, please also contact customer support immediately. Do so via email, and not via the ingame helpdesk, as otherwise the attacker may be able to read your ticket responses. You'll also want to double check security of any other associated accounts.

[radiant edge]

Dug through the message history, that name looked familiar. Some time back I recommended that you attempt remote controlling the machine, since it seemed the system was still responsive until you hard powered it. {to "see" / investigate when the display blacked out}

From the sound of this recent post, the system shuts down / reboots on its own. Still no BSOD minidumps being generated, despite leaving the machine until it resets?

[neat moon]

Yup, no BSOD or any dumps produced only a singular event around the system rebooting ubnormally.

Was unable to actually set up Remote Access to the PC, As after the event happen It doesn't let me connect, I tried the remote chrome desktop for this.

Any other game I can play without issues, even heavy stuff like cyberpunk on RTX Ultra

[radiant edge]

Does the machine respond to pings from other systems when the display blanks, despite not being remote controllable?

Mostly going on the audio still playing.

[hasty haven]

How to contact ToF Support? I got same problem with @topaz void and @hybrid briar . The error id 4/28

[neat moon]

Yes, Infact I was in a discord call to test it out and I could talk to my friend over discord 3 out of 4 times it happened, Machine responds to pings

This is why I feel like it kills the GPU, and everything else works.

[radiant edge]

How long has the issue persisted for? Is this a common occurrence? Bear in mind that routing problems often clear up just as abruptly as they begin.

[e-mail]

[hasty haven]

I got the problem this morning yesterday i can login without problem.

[languid raft]

Funny, my AMD RX470 also black screens pc with sound still working for 20 seconds then I have to restart it. It used to do it in Genshin and before that Control (and only once in Lost Ark). Turned up fan curve in Radeon software fixed it for everything...until it happe in ToF like 4 times in 2 days a few patches ago. It stopped happening again (might have turned fans up a super tiny bit more but I don't think that was it).

It's some AMD gpu bs where it "resets wattman settings" because idiots have been making drivers for it for 2 years and keep increasing fan curve but never enough.

I also have it...underclocked by like 20 Mhz

[neat moon]

I tried cleaning up my PC Case if it was a thermal throttle, But I'm not sure at all. It's very random unrelatable to any physical or in game event/condition.

[languid raft]

But does it almost never happen right away after stating to play?

https://community.amd.com/t5/general-discussions/i-fixed-my-black-screen-issues-by-increasing-the-default-fan/td-p/254918 This was the thing I read...(the underclocking was from r somewhere else I think because mine is some OC version)

[hasty tide]

Tbh amd graphics are not the best for games that are gpu intensive we used amd Radeon graphics for about 4 years in our vr rendering workstations then we started having trouble with the graphics cards doing exactly what your description is except the system would reboot itself 4 5 times automatically then refused to turn back on until it was physically unplugged and plugged back in we switched to nvidia graphics original systems user the nvidia tesla cards now we are using nvidia quadro problems went away
Amd cards are lower priced but they don’t take the kind of loads nvidia can so my advice don’t buy cheaper graphics cards save up and get nvidia also side note don’t buy 3rd party nvidia cards like pny asus msi etc buy actual nvidia cards not ones from different manufacturers that are using nvidia chips in them

[fast shore]

I there a way to delete our data on specific server ?
Example :
I have log in to two server stella and florione I want to delete the stella one is there a way to do it ?

[languid raft]

It's always drivers. They updated drivers and introduced some idiotic problems. Just now read about having to increase power limit slider and it would solve most black screen gpu issues on 580s (or something) and also the fans beind set too low for 10 months (they had fans starting at 60C and up but it took too long to cool it and it blackscreened. Sometimes even giving error codes after pc restarts (but fixed after 1 more restart).

If you don't and leave them on detauls for years it does die faster.

[lost mauve]

when I'm on a team and then used teleport I get stuck at 90%, I can only connect to the game again if I get kicked out or the team is disbanded

[hasty tide]

Problem is thermal cycles ever since they went to lead free solder on electronic devices that became a huge problem lead free solder is very brittle and extreme thermal cycles on graphics cards tends to crack the solder joints under gpu chips causing many different very infuriating to diagnose problems and eventually the card just quits this is also true for laptops those run very hot and have a very short lifespan of 2-3 years before problems show up like random shutdown screen glitches memory problems and other issues as those joints fail to maximize the lifespan of your device don’t let the cpu/gpu temperature get higher than 40.5c 105f if it’s cooking along at 58-68c 136.4-154.4f it’s dying

[lost mauve]

"don’t let the cpu/gpu temperature get higher than 40.5c 105f" huh???

[gilded saffron]

Is there a way to see my ping in game?

[swift wave]

i cant login ,why?

[swift wave]

i have same issue

[winged rampart]

have this too on mobile, tried everything so far, might just sit this one out till vera update i guess

[grand edge]

so im on pc and when i registered i used my gmail account and when i go to login and click to login with google either nothing happens or it says login failed

should i try reinstalling the client?

nvm reinstalling client fixed it

[solemn agate]

anyone knows why its like this?

or how i can fix it

[lost mauve]

try repair

wait you can't start the launcher??

[solemn agate]

yap

[keen cairn]

is it working persistently ?

[stone spoke]

Can anyone help me? I binded my apple ID to my account, but when I log in with my apple ID, I’m unable to unbind the custom account (the one where you register with email)

This is on mobile

[obsidian basin]

anyone has this issue? i have tried repair

[nimble flint]

@keen cairn you men log in to diff server and back ? for me its working and be only way to solve the problem

[light blaze]

I can't login to the game anymore. It started when I tried to boot up the game on PC, got a login status exception and then the client autoclosed. So I tried to log out and relogin. It did the usual facebook (the account I binded it to) rigamorale, but then when it logged into that account and it should have logged into ToF, it gave me another error. Now everytime I try I just get a blank white screen where the facebook login is supposed to appear.

I can still log into the game and play on my phone but I really, really, really hate playing on my phone.

[keen cairn]

i mean did it fixed it permanently for you or you need to do it each time ?