Game crashed when loading Backup | Channel37 | Page 1

timber heron May 11, 2026, 4:52 PM

#

my game immediately crashes when i try to load the backup
some facts about my setup:
EPIC Games Launcher.

tried already the -noraytracing startup mod. (doesn´t work)

Error message:
LoginId:df3cd63847482bbf55ee7e9bf7d84a65
EpicAccountId:4dc7566b541441ff89170fa77e78296c

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
kernel32
ntdll

trail charm May 11, 2026, 5:07 PM

#

unable to even play the game anymore, i had an error similar to this only to get a GPU crash dump error, uninstalled, reinstalled and still getting it, i had switched over to the beta version after backing up my game, will attempt to roll it back but am unsure if somethings wrong

stable creek May 11, 2026, 5:23 PM

#

For clarification@timber heron is the game crashing on launch from steam or only when trying to load into a particular save youve got?

timber heron May 11, 2026, 5:31 PM

#

no it is crashing when hitting the "Continue" or "Load Backup" button

stable creek May 11, 2026, 5:31 PM

#

timber heron no it is crashing when hitting the "Continue" or "Load Backup" button

do you have another save you can try this with?

timber heron May 11, 2026, 5:32 PM

#

one moment

#

Same thing

#

LoginId:df3cd63847482bbf55ee7e9bf7d84a65
EpicAccountId:4dc7566b541441ff89170fa77e78296c

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
VoyageEpic_Win64_Shipping
kernel32
ntdll

stable creek May 11, 2026, 5:33 PM

#

ok. you could try deleting your shader cache first: https://thelastcaretaker.com/support/#general-advice

Support

Help, troubleshooting, and how to report issues for The Last Caretaker.

timber heron May 11, 2026, 5:34 PM

#

sometimes i am able to start it. Then for some time its starting normally, but when i do not play for a longer period it shows this behaviour

stable creek May 11, 2026, 5:34 PM

#

after that, use DDU to do a full uninstall of your gpu driver. then install the latest driver after

#

i have seen examples of this error previously - it turned out to be a RAM (hardware) fault

timber heron May 11, 2026, 5:35 PM

#

okay i will do that thanks for now

#

By the way. Now it started without any Problem (i did not change anything)
The only thing i did differently is that i did not wait till the backup information in the window was loaded.

#

maybe the code needs to be surprised 😂

stable creek May 11, 2026, 5:39 PM

#

timber heron By the way. Now it started without any Problem (i did not change anything) The o...

interesting, again possibly a hardware fault there

timber heron May 11, 2026, 5:40 PM

#

it is more than likely that its a hardware fault. My PC is not the newest 🙂

stable creek May 11, 2026, 5:42 PM

#

you could investigate this further - power off the PC; unplug or flick the power supply switch at the back, then pull out one stick of RAM, power on the PC again and retry. if the PC fails to POST then you will know which stick of RAM is the problem straight away

timber heron May 13, 2026, 11:28 AM

#

With only one RAM stick it works

stable creek May 13, 2026, 11:30 AM

#

timber heron With only one RAM stick it works

Ahhh, thats good and bad news caretaker_box

timber heron May 13, 2026, 11:35 AM

#

what i dont understand is that the RAM works properly in every other case

#

There is no problem with my RAM:

#

Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>
<Provider Name="Microsoft-Windows-MemoryDiagnostics-Results" Guid="{5f92bc59-248f-4111-86a9-e393e12c6139}" />
<EventID>1101</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2026-05-13T11:45:51.0721758Z" />
<EventRecordID>21095</EventRecordID>
<Correlation />
<Execution ProcessID="8452" ThreadID="8456" />
<Channel>System</Channel>
<Computer>DESKTOP-VJ934IK</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<Results xmlns="http://manifests.microsoft.com/win/2005/08/windows/Reliability/Postboot/Events">
<LaunchType>Manual</LaunchType>
<CompletionType>Pass</CompletionType>
<MemorySize>32688</MemorySize>
<TestType>10</TestType>
<TestDuration>365</TestDuration>
<TestCount>12</TestCount>
<NumPagesTested>8366784</NumPagesTested>
<NumPagesUnTested>1265</NumPagesUnTested>
<NumBadPages>0</NumBadPages>
<T1NumBadPages>0</T1NumBadPages>
<T2NumBadPages>0</T2NumBadPages>
<T3NumBadPages>0</T3NumBadPages>
<T4NumBadPages>0</T4NumBadPages>
<T5NumBadPages>0</T5NumBadPages>
<T6NumBadPages>0</T6NumBadPages>
<T7NumBadPages>0</T7NumBadPages>
<T8NumBadPages>0</T8NumBadPages>
<T9NumBadPages>0</T9NumBadPages>
<T10NumBadPages>0</T10NumBadPages>
<T11NumBadPages>0</T11NumBadPages>
<T12NumBadPages>0</T12NumBadPages>
<T13NumBadPages>0</T13NumBadPages>
<T14NumBadPages>0</T14NumBadPages>
<T15NumBadPages>0</T15NumBadPages>
<T16NumBadPages>0</T16NumBadPages>
</Results>
</UserData>
</Event>

#

Windows Memory diagnostic is not reporting anything

#

There has to be something different too. I will not remove one fully functioning RAM stick just because one game is not loading.....

pulsar patrol May 13, 2026, 3:09 PM

#

timber heron There has to be something different too. I will not remove one fully functioning...

test your ram with memtest86+ one by one and that will tell you if you have issue whit your ram. Not all app will trigger a ram issue because it will depend how much they use it.

timber heron May 16, 2026, 5:05 PM

#

ram is fine.
I tried some different settings for the GPU. It worked fine for few days now (other than some crashes while playing) and now the same issue starts again.

sweet nova May 25, 2026, 11:36 AM

#

@timber heron Hi

#

out of interest, have you used any mods or third-party tools at anypiont please? I have to ask 🙂

timber heron May 25, 2026, 12:29 PM

#

Nope nothing

wanton pine May 25, 2026, 1:50 PM

#

Are the ram sticks from the same manufacturer/ type / speed ?

#

Also suggestion : disable exo on amd or xmp for Intel

timber heron May 26, 2026, 11:42 AM

#

yes they are the same.

wanton pine May 26, 2026, 11:46 AM

#

did you run mem test 86 ?

timber heron May 26, 2026, 11:52 AM

#

not by now

#

I did the Windows MemoryDiagnostic

#Game crashed when loading Backup