Issues trying to use BuffBuff

[dry pivot]

I have tried using their own Customer service, and that was a waste of time, totally!

In a nutshell I am trying to top up and every time I try to do this, I receive the error in the screenshot

I’ve tried using 2 different cards, and had the same issue with each.

Does anyone have any idea on how to top up on their please, as I am close to not bothering any more, despite their great prices! 🤬

[wanton viper]

Dear Traveler, thank you for your patience. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[dry pivot]

Hi Flora,

Is there any update at all please?

Thanks as always

[wanton viper]

The development team is currently investigating the cause of the issue. We will keep you updated as soon as there are any new developments. Thank you for your understanding and patience.

[wanton viper]

Thank you for providing the details. We’ve checked on our side and there is currently no interception or restriction placed on your orders by BuffBuff. We can also see that you have previously completed successful transactions.

Based on the screenshot, the issue appears more likely to be related to the payment channel rather than a platform block, although we cannot fully confirm this yet. It may be helpful to contact your card issuer or payment provider to check whether the transaction is being declined due to risk control or security restrictions on the card.

At the same time, BuffBuff will also reach out to the payment channel to further investigate the cause. Please note that their response time may be longer than usual.

We truly appreciate your patience and understanding.

[dry pivot]

Thanks for the reply Flora, I have used both of the payment cards on MidasBuy without any kind of issue though, so I don’t understand why this should be an issue with BuffBuff alone

I will reach out as requested, but I look forward to a further reply when you have it please.

Thanks as always, and if I don’t hear from you in the interim, enjoy your holiday period coming up! 💥🧧🥂

[wanton viper]

Thank you for your feedback and understanding.

We’ll be sure to keep you updated as soon as there’s any progress.

Thanks again for your patience and support.