#I always disconnect

1 messages · Page 1 of 1 (latest)

dreamy patio
#

Dear Traveler,

We recommend that you can try to force-quit the game and restart it after switching to a smoother network. If the problem persists, please provide the following information so that we can further investigate the cause:

[Character nickname]:
[Character ID] :
[server]:
[Region]:
[Device Information]:
[Game Log]:（please click the axe icon on the right side of the page to upload your game log, and please also provide a screenshot）

Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.

raven hamlet
#

Also what helped me, if you are minimizing game on cell phone, and looking at discord / a text/ or phone call. You should go to your phones settinga and allow game to play in background. When i did this i stopped being disconnected from game each time i minimized game

storm stratus
#

I have same problem. The game have permission to play in background but after switching between apps it lose connection and go back to main menu. I also need help.

dreamy patio
storm stratus
dreamy patio
# storm stratus I can provide the information but the game give error when try to upload log

Dear Traveler,
Please refer to the following instructions: （Regarding your inquiry about providing log files, please refer to the following instructions: ）
1.How to get a log: The log files are under /Android/data/com.sgra.dragon/files/
2.How to get a log: Steam\steamapps\common\Dragonheir Silent Gods\logs
Please find the log files ending with ""log"". If you have not enabled the display of file extensions, you may not see the file names ending with ""log"". Example file names include: dragon_log_date_19.log. Please pack all the log files and send them to us.

storm stratus