Ancestral Ruins bug

[tepid wyvern]

On level V in ancestral ruins and made it to the boss of the first stage, which was either Zharloth or Ghulende (not sure which). The main debuff of the boss is a 10% recharge penalty. I played the round several times utilizing different tanks and every time the recharge bar would stop completely on my tank - which means I lose the round as well. One buff I ddi have was skill haste on level 2 which gives +50 increase to recharge. Everyone of my other characters were affected by the debuff, but they still recharged (as they should) except my tank. Again I tried several different ones just to be sure. I also checked the fight log and the only debuff on my tank when the recharge stopped was the 10% decrease. Something is certainly broke.

[floral lion]

Can you provide a screenshot of the boss and the debuff description?

[tepid wyvern]

No, I don't believe so. I quit the level and I think it resets to a different boss when you restart.

I will attempt it again to be sure.

[floral lion]

Asking cause there is a debuff reducing skillhaste by 10% per stack up to ten stacks...

[fierce mirage]

Traveler, your message is well received! I will deal with your problem as soon as possible! ❤ Appreciate your understanding!

[fierce mirage]

Dear Traveler,

Specific Affixes on monsters will cause heroes’ Recharging Speed to decrease. Each trigger of this Affix will reduce a hero’s Recharging Speed by 10%, and it can stack up to 10 layers. When the stack reaches a certain level, the hero’s Recharging Speed will be greatly affected, which may result in being unable to gain Ultimate.

I hope my reply can help you. If you have any other questions or suggestions afterwards, please feel free to contact us again. Have a great time.

[tepid wyvern]

I appreciate the response, but based on the gameplay, that is not what happened. My tank used their ult once before their recharge froze, so there was no time to have 10 stacks applied by that point. And it happened that way every time, only on my tank unit. I also changed units just in case it was a problem with one. I also had +50 skill haste applied before the battle, which should have negated some of the impact of the recharge debuff.

[fierce mirage]

Hello Traveler, I am glad to serve you. Please wait for a while. I'm going to check your question.

[fierce mirage]

Dear Traveler,

To better address your question, please provide a screen recording of the incident you described.

Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.

[tepid sun]

So to clarify what Flore meant and to understand your statement:
Any hero you placed as tank didn't get his ultimate after using his ultimate once in a battle right.
There is an enemy skill that Flora mentioned which does apply recharge penalty. That recharge penalty will be applied after your heroes got their skill haste buff.
An example here:
Your hero has 50 Skill haste + 50 skill haste from attribute correction meaning 100 Skill haste total. Now the debuff in the game comes into play which lowers your heroes skill haste by 10% for each stack of recharge penalty applied. The consequence for your hero is now that for every stack of debuff applied he loses 10% of his maximum skill haste. This results in losing 10 Skill haste in this example every time a rechrage penalty debuff is applied.
Flora gave you the correct response and answer to why (if you don't have enough resistance) with some enemy rosters and effects the skill haste/rechrage of your heroes can drop to Zero meaning you the affected hero can't cast his ultimate skill anymore!

[raven seal]

To clarify, the OP stated that the tank cast their ultimate once, and after that, the ultimate never recharged and remained stuck.

Based on the mechanics:

The boss would need at least 10 rotations (if it applies 1 stack per rotation) to completely reduce the tank’s skill haste to 0 and fully negate the recharge speed, assuming the tank had the maximum skill haste.

With the current buffs in Ancestral Ruins, the maximum skill haste is 50, so it’s not possible for the ultimate to get stuck after a single cast under normal conditions.

Since OP reported this happening immediately after the first ultimate cast, it suggests the debuff might be bugged, as each stack should only reduce skill haste by 10%.

However, as Flora mentioned, without a video, it’s impossible to confirm this behavior.

[tepid wyvern]

This is exactly what happened and why I identified it as a bug. The issue is that I quit that round and each round resets after that moment. The boss changed when attempting to start again, which means I cannot repeat the event. For a little more detail, I used Garius, Ripekas, and Eurion as the tank each time I tried, alternating between each so that I was sure it was a bug and not the hero. Every one of them had their bar freeze after casting the first ultimate, and it froze at about 5 to 10% of filling. It stayed there for several cycles until my tank was killed. I did have the skill haste +50 buff.

[floral lion]

The debuff gets applied PER hit, not per rotation

[tepid sun]

Mostly those debuffs aren't applied with an ultimate but rather are connected with other debuffs or even basic attacks applied which makes sense that the tank can get ult frozen easily.
The +50 Skill Haste buff doesn't really mean that much since the ultimate rotation should be only shortened by around 1 second.
More screenshots or a video would make it more understandable.

[tepid wyvern]

This still doesn't make sense, since the bar freezes almost immediately after the tank performs an Ult. Now, if the timing of the tanks Ult was significantly different than that of the other heroes because of what you are suggesting, that would make sense. But each heroes bar fills fairly normal during the first rotation, tank included. It is only after casting the Ult by the tank that the bar freezes. This cannot be due to the debuff being naturally applied in any manner. It is a bug. That is the point I am trying to make. It was extremely abnormal, that's why i noticed it and tried several attempts before posting.

Just to be clear. I have been playiing this game since beta. There are bugs that pop up here and there, and most have been addressed. I run 2 accts, one I spend a little with and the other is f2p. I have played every game mode, special events, and whatever has been given regarding the game. I'm am simply trying to help, and I fully understand the need for "video" evidence. I wish I would have thought of it before I left that Ancestral Ruins round, but I didn't. I have not seen a bug of this type in any other area of gameplay. I have played Ancestral Ruins several times on both accounts and this was the first it happened. It happened 5 or 6 times in a row, so it was also persistent. I'll leave it at that because there is nothing more I can add. But please do not brush it off to the debuff. That is clearly not what happened.

[quasi sail]

i assume u have a shield at the start of the battle which make your tank not take any damage on the first rotation where you can still use ULT, but after that shield is broken and your tank start to take damage and received the recharge penalty debuff which is 10% at 10stack its 100% which lock your tank ULT energy.

[fierce mirage]

Dear Traveler,

When monsters use their skills, heroes who take damage will accumulate debuff stacks. Tank usually endure more damage from monsters, so you may pay attention to the number of debuff stacks they receive.

Once the 10% debuff reaches 10 stacks, the hero’s Ultimate Energy may appear to stagnate during battle. Generally, in this environment, it is unlikely that a Tank would only be affected by a single 10% debuff. It is possible that you may not have noticed the number of stacks applied on the debuff.

Thank you for your understanding.

[tepid wyvern]

I truly get what you are saying. But the math doesn't add up. What you are telling me is that my tank everytime after their first use of the ult, suddenly recieves 10 hits to stack 10 debuffs to stop their recharge bar? You do understand how impossible that sounds, correct? It would be one thing if the bar got maybe half way, or at least slowed, barely made a second cycle, then froze. I would completely get that, but you are talking about an almost instantaneous 100% stop after using their first ult - without any indications of slowing prior to using that ult.

Besides, doesn't Garius have a dispel debuff? That would mean that he would remove it after using his ult? (And I did have other attribute buffs on level 2, accuracy and enlightenment being two of them).

[tepid sun]

The debuffs are probably done after Garius uses his ultimate. I've added a first round screenshot to you. I had 6 enemies who were slower than me. My tank used his ult, then all of them used theirs and I had instantly 10 stacks and my ult meter wasn't moving an inch. Also you can delay getting this recharge speed penalty debuff by having a shield which provides sort of a buffer to your team because only direct dmg to your health bar triggers the effect of receiving dmg.
Multiple test rounds confirm that :So far everything works as intended.

[tepid wyvern]

Why does this only happen to the tank then. I let the rounds play out and did not have another hero experience the same thing. Now, they may have slowed, but they never stopped. The tank would make some sense to demonstrate this first because they are taking the most damage initially. But after that point, you would expect the next hero most targeted to do the same. I did not have that happen.

Just trying to wrap my brain around why this happened the way it did, and I do understand the explanations given.

[tepid sun]

It's all about targeting. If the backline the heroes next to the main target not get dmg or even their shields broken/refreshed they don'tget the debuff.
Any hero who gets targeted will succumb to that effect if you don't have enough resistance/shields to counter this