Hey, since 2 days or so i'm having issues with just Dragonheir. It takes very long to log in, and once i do log in i keep reconnecting. It's completely unplayable now, everything froze on me around an hour ago and now i cannot interact with anything in the game anymore.
#Problems with logging in and reconnecting.
spare fossil
Hard resetted the modem/router, tested my net speeds etc. Everything works fine (other games too). Any tips on what this may be?
grand plover
Every time I complete a pvp match in the worldwide tournament or team match, I get disconnected from the game
topaz hill
have same issue, micro reconect every time when try enter any batle. same issue on PC (via enthernet) and on mobile (via operator internet)
azure phoenix
right now the servers seem to be down period
warm cloak
I got booted 3 times under 30 minutes.
So today’s task in pillars and equipment is out of the window. Now it’s almost midnight and I need to sleep.
Normally I do this daily tasks before bed.
rich lantern
The issue started with last update on 14th. The problem is mostly happening about an hour before grand arena settlement, so I suppose it is caused by too many players logging to server at same time. I suggest doing dailies at earlier hours to save yourself headache. However if you want to compete on grand arena ... this is no good.
dusky heart
Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.
dusky heart
Hey, since 2 days or so i'm having issues with just Dragonheir. It takes very lo...
Hi Traveler,
In order to better solve your problem, please provide the game log so that we can further investigate the cause:
How to provide logs:
- PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
- Android Mobile: Navigate to Android/data/com.sgra.dragon/files.
Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.
rich lantern
Here, a log from it happening just now. I'm standing next to Vortex and nobody is around, which is obviously not happening and rather shows game has no connection to server at all.
rich lantern
This is how I know the connection is lost: game shows "Unbound" even though it is not true. Right now it has been more then half hour game is completely unable to connect to server.
dreamy egret
i have the same problem with insane ammount of lag 5 min in loading screen after i log in with google and when i click to claim something i stay 10-20 seconds the guild tab doesn't load even aftrr 1 minute i think
this is my log
rich lantern
over 1 Hour now disconnected; and this happens every day since 14th update (sometimes not that long)
dreamy egret
changed from Romania to London with VPN and now i log in instantly.... this is insane we need the power to change server pathings cause this is rly bad i can't stay 24/7 with vpn just to play dragonheir silent gods
split maple
For me VPN also helps. And issue have started after lasy updated. I'm from Poland, VPN serwer was Holland.
rich lantern
Now the fun part: when I could not play today I logged out from main account (on Reborn server) and loaded secondary account (on new server). And guess what? I could play normally on new server. Back to Reborn server account and still nothing, took another half an hour for game to start working.
split maple
Maybe number od player playing on new serwer od much lower.
As for me the issue is around 3pm till 11pm CET
Server Reborn 8
dreamy egret
Maybe number od player playing on new serwer od much lower.
As for me the issue ...
it's a pathing problem it's clearly the way they route their servers from Certain countries/locations through the internet if VPN fixes it it means they need to offer a different ip to connect through for people that have these problems.
smth like this and they need to provide us different alternative pathings or ask the networks involved to path somehow else but i think that's auto or smth that's why ppl sell pathing services so you get less lag in games saw so many of those services
btw magically after some time I don't have lag anymore even without VPN strange how only between certain hours it happens .
rich lantern
it's a pathing problem it's clearly the way they route their servers from Certai...
that would not explain why changing account works - unless reborn and new player servers are on physically different servers
dreamy egret
that would not explain why changing account works - unless reborn and new player...
they might or they might limit/route new player/ old players differently did you try to go again on old account and it didn't work? after working 1 sec before on new account ?
rich lantern
yup
also pinged game server while it does not work and results are perfectly normal, 20 ms and no lost packets
It is not a network problem, it must be problem with code introduced with last patch
rapid kernel
I’m not able to log in for an hour now. Just comes up with check connection or a server maintenance warning from the title screen tap to play come up but won’t let me in. IOS version
rapid kernel
So I got on for 10 min then got booted off server error. It’s not my side my online is running perfectly
dusky heart
Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.
dusky heart
Dear Traveler,
Regarding the problems with logging in and reconnecting issue, in addition to providing the game log when the problem occurs, could you also help us check for the following details:
1.Does the issue only occur in specific scenarios (e.g., Temporal Vortex)?
2.Does it only happen on specific device types (e.g., Android, iOS, or only mobile)?
3.Does it only occur in certain regions (e.g., China, Russia)?
4.Does it only happen under specific network types (e.g., mobile data)?
We kindly ask you to confirm the points above so we can further investigate.
Thank you for your cooperation.
rich lantern
Dear Traveler,
Regarding the problems with logging in and reconnecting issue, i...
In my case: 1 everywhere 2 PC, could not test phone yet 3 Poland 4 wired connection (Orange as operator)
split maple
Dear Traveler,
Regarding the problems with logging in and reconnecting issue, i...
- Every where, 2. Mobile, 3. Poland, 4. Wi-Fi (fiber Orange operator), mobile also Orange operator.
rich lantern
Just tested during current break, phone is affected same way as PC
However, again while my main account on Reborn server was not able to play on phone I could run secondary account on new player server on PC without problem.
dusky heart
Just tested during current break, phone is affected same way as PC
Dear Traveler,
Thank you for your reply. Could you please provide the character IDs of your main account and your secondary account (on the new server)? Additionally, did this issue start occurring only after the update on August 14th?
Thank you!
rich lantern
Dear Traveler,
Thank you for your reply. Could you please provide the character ...
New account ID:1453971731560388608 on server 9-narrow light plane, old account ID:1415831851356525568 server Reborn 9
split maple
As for me yesterday no issues, today also is working fine
warm cloak
Why can’t I use Steam on my windows 10?
dusky heart
Why can’t I use Steam on my windows 10?
Dear Traveler,
Please delete the PersistentPath folder in the game directory and ccheck whether the game can run normally. If the issue persists, please provide us with the latest game logs.
I hope my reply can help you. If you have any other questions or suggestions afterwards, please feel free to contact us again. Have a great time.
kindred jacinth
@dusky heart do you know where that file might be located please?
dusky heart
<@972043859284606987> do you know where that file might be located please?
Dear Traveler,
Please check your installation directory to confirm whether this file exists.
I hope my reply can help you. If you have any other questions or suggestions afterwards, please feel free to contact us again. Have a great time.
warm cloak
@dusky heart
No unfortunately it didn’t help. I have the same issue.
The cursor is definitely DH but that’s as much I can get from th game
dusky heart
<@972043859284606987>
No unfortunately it didn’t help. I have the same issue.
Traveler, your message is well received! I will deal with your problem as soon as possible! ❤ Appreciate your understanding!
rich lantern
Any progress on the matter? the problem is still very live, happening every day
dusky heart
Any progress on the matter? the problem is still very live, happening every day
Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.
dusky heart
<@972043859284606987>
No unfortunately it didn’t help. I have the same issue.
Dear Traveler,
I am delighted to assist you! please provide the following information so that we can further investigate the cause:
[Region]:
[Device Information]:
[Game Log]:（please click the axe icon on the right side of the page to upload your game log, and please also provide a screenshot）
Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.
warm cloak
It’s a HP I want to use.
The game work perfectly on my phone, so it’s not an account issue.
Here’s the spec of my computer.
By the way. Are you going to launch a Mac version again?
dusky heart
It’s a HP I want to use.
The game work perfectly on my phone, so it’s not an acc...
Copy that! But I could use some time to respond to you, please allow me if I may.
dusky heart
Any progress on the matter? the problem is still very live, happening every day
Dear Traveler,
Regarding the freeze and reconnect issue you mentioned, please check after updating the game this afternoon to see if there is any improvement.
Thank you for your understanding.
dusky heart
It’s a HP I want to use.
The game work perfectly on my phone, so it’s not an acc...
Dear Traveler,
Your device does not meet the minimum system requirements:
System: Win64
CPU: Intel Core i3 7th Gen or equivalent and above
GPU: NVIDIA GeForce 8600 GT / ATI Radeon HD2600XT or equivalent and above
Memory: 8 GB
DirectX: Version 11
Storage: 18 GB
OS Version: 64-bit Windows 10
DirectX: 11.0
We recommend upgrading your memory to 8 GB or above, using a dedicated graphics card, or switching to a computer with higher specifications.
As for macOS, if support is added in the future, we will notify players through official channels.
I hope my reply can help you. If you have any other questions or suggestions afterwards, please feel free to contact us again. Have a great time.
warm cloak
Dear Traveler,
Your device does not meet the minimum system requirements:
Syst...
Thank you
grand spindle
Cant log in on my phone but can log in on my PC at home. Keeps recycling the intro screen, you click facebook login and nothing happens.