magic depot
I'm trying to log into the game on the STEAM version, but I can't.
Every time I try to log in to my Google email account, it displays the message in the image, but it doesn't open the browser so I can connect to my email like I used to.
ID: 1414283743883272192
zenith wolf
You can see the update on the right hand side (3rd button from the top)
Wait for it to finish and restart the game. It should work
If there are further problems let us know🤗
magic depot
Even with the update, it still doesn't work. I don't know what to do; I've already installed and uninstalled it several times.
When I click the FACEBOOK LOGIN or APPLE LOGIN button, a browser window opens, but the Google one just says it's starting and I shouldn't try again.
zenith wolf
Hm sad to hear. Flora can come back to you after the weekend here. Maybe support ticket the email address or writing celestially
magic depot
The problem is that this way, I'm unable to create content, since I can't access the game on the PC version. Do you have a link to a different PC version of Steam so I can try installing it and see if I can play?
zenith wolf
Sry I don’t think there is a different version of the game.
Either here: https://discord.com/channels/928541801260908546/1101048845992996875
or mail to support directly but they still might be on weekend off as well
frosty mountain
Hi Traveler,
your feedback is well delivered to the team. And we recommend that you can try to force-quit the game and restart it after switching to a smoother network.
If the problem persists, please provide the following information so that we can further investigate the cause:
[Game Log]:(click + in the upper right corner of the login page to upload the log. After the upload is successful, provide a screenshot)
Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.
magic depot
frosty mountain
Sorry to bother you again. Thank you for the information you provided. Please try switching between Chrome and Edge to see if you can log in normally. If you still have problems, please contact us again.
magic depot
frosty mountain
Dear Traveler,
thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.
frosty mountain
Dear Traveler,
We kindly suggest that you try launching the game with administrator privileges to see if this resolves the login issue you are experiencing.
If you have any other questions or concerns, please feel free to contact us at any time.
magic depot
Hello!
I followed the instructions, selecting the option to run as administrator, and the problem persists.
Is there anything else I can do? I haven't been able to record content for six days!
opal lance
Hi at all, i have the same problem. Do it all the steps, similar NenoSabido...
What going on?
frosty mountain
Hello!
I followed the instructions, selecting the option to run as administrator...
Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.
magic depot
dont work again
https://youtu.be/yN0FKsMcyBM
frosty mountain
dont work again
https://youtu.be/yN0FKsMcyBM
Dear Traveler,
We have escalated your issue to our technical team once again, and they are working diligently to resolve it. We kindly ask for your patience and greatly appreciate your understanding and support.