Sync Issue - Wyrmorrow Event

[valid gate]

When I choose one of my 5 old characters, and I changed their name, I didn't know this would result in a bug, now the login system for the 15k Wyrmorrow event shows my 5 old characters, instead of my only new one from the RE 12 server, what now?

[valid gate]

<@&1024931953465626644> @sand osprey

[pale ginkgo]

Wait for Support on mondsy, nothing we as mods can do about it

[teal owl]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[teal owl]

Dear Traveler,
We sincerely apologize for the long wait. May I ask if everything is working fine now? Have you made any changes to your account binding or unbinding since then?

[valid gate]

@crude aspen As you can see in this screenshot, which I captured today , from July 18th, until today July 31st (date of this current screenshot) the system remains operational with the same error.

[teal owl]

Could you please show us the participation account? Here are the steps:
Press F12.
Go to "Console" >> Click on "Object" below.
Copy the Open ID number string and send it to us.
Once we receive this information, we will immediately forward it to the development team for verification and resolution.

[valid gate]

@teal owl I didn't find the ID, but here is the screenshot of the session

[teal owl]

Dear Traveler,

Thank you for your patience. Could you please provide the third-party account used to log in to the event page to log in to the game and provide us with the character ID number? We will verify it. Thank you for your cooperation.

Have a nice day.

[valid gate]

@teal owl The third-party account I used to log in to the event page and the game is:
Google Gmail ([e-mail])

My character ID number is:
1418505864951084032 as shown in the screenshot. One note: the old account, of the 5 I used, that was linked to this same email was called Osolum. I migrated its data to my current account and now it is called Ryu.

[valid gate]

@teal owl Waiting

[teal owl]

Dear Traveler,
We sincerely apologize for keeping you waiting. Travelers can only select and evaluate old characters from before the server restart; it is not possible to choose new characters created after the server reopened on July 17th. May I confirm with you: are you currently on the nickname selection page, and after selecting your old nickname, are you prompted that there is no character information?
We look forward to your reply.

[valid gate]

Exactly @teal owl

[teal owl]

Dear Traveler,

Thank you for your valuable feedback.

I have submitted a request to the relevant team for confirmation once again. Kindly please wait patiently, and we will get back to you as soon as possible.

[valid gate]

@teal owl News?

[teal owl]

Dear Traveler,
May I ask if you selected 5 characters from the provided list, or did you enter the nickname "Ryu" for the valuation? According to the rules, only old accounts can be valued—new accounts cannot be valued. Additionally, if you are a US region user, you can enter your nickname for valuation. If you are an old player, you need to select one of the characters from the list for valuation.

[valid gate]

I'll answer one more time. I created my account at least 14 months ago and linked it to my Gmail email address. After that, I changed servers four times within the account, creating five accounts under the same email address. The account I used the most within that same email address was Osolum. When the game updated, it asked me to pre-register, and I did so with that same email address, which had five characters linked. When the game server opened, I clicked on the option to start as a veteran, and the game asked me to choose one of the five old accounts. I chose the Osolum account. Then the game asked me to give this character a name. I named it Ryu and joined the REBORN 12 server.

Everything that was in the other account, became part of this new account. However, on this system's website, they don't accept that my Osolum account is called Ryu and it gives an error.

the site asks me to choose the account, I put Osolum, then type the account name, I type Ryu and it doesn't accept

@teal owl

I just want to redeem my 15k Wyrmdrow or whatever the name of the reward is written in

[teal owl]

Dear Traveler,
Thank you for your detailed explanation. According to the rules, for non-US accounts, you can only participate by using the third-party account linked in the game and selecting one character from it. Based on our verification, when you performed the account valuation, you entered the nickname "Ryu," which resulted in the prompt that account data does not exist. Simply put, when you create an account in the game and inherit a character, changing the name will not affect your participation in account valuation. According to the rules, you can only evaluate your old character, and as a non-US account, you may only choose from the listed characters for assessment.
If you still have questions, please provide a complete recording of your operation.