Points calculation - Appraisal

[wise crystal]

I login on website to get our appraisal. Enter character to be apraised, and get a rank lower than expected. I confirm the reslut but then saw messages from my guild mate that it posible to recalculate this score after log in to game an then relogin od website. This is screen from my score. i have exclusives and exclusives artefacts also wide roster of champions. Can you check if calculation is correcnt ?

[wise crystal]

Still no response ?

[slate star]

Its weekend , therfore no.

And the event is still running 3 month

[eternal sleet]

Dear Traveler,
Thank you very much for your patience. After confirmation, we refreshed the data last Friday following the feedback received. Therefore, even if you saved incorrect results before the data refresh, the corrected valuation results have also been refreshed accordingly. We recommend logging into the event page again to view the latest results. If you still have questions, please provide a screenshot of your latest valuation results.

[wise crystal]

Still same nothing changed

[eternal sleet]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[wise crystal]

Thank you, im waiting for response

[eternal sleet]

Dear Traveler,

After verification, your account valuation is indeed S+, with no abnormal circumstances. The evaluated assets are as of June 19th, and subsequent resource changes will not be included in this event.

[wise crystal]

Guess your devs team change something 🤣

[eternal sleet]

Dear Traveler,
We have recalibrated the data to include the previous season's heroes and DND in the activity, which were not initially counted. We appreciate your understanding and support.

[ashen moon]

Hello. Is it possible to reset this account?
Beer_Beard
2385508265863628800

how many points were counted for this account?

[slate star]

It should have updated automatically, did you logout and relogin to test?

[ashen moon]

Yes

[slate star]

Ok, than wat for @eternal sleet tomorrow to check.

[eternal sleet]

Dear Traveler,

We processed your reset request around June 30th, and we can only handle this request once. Regarding the abnormal evaluation values reported by players earlier, we fixed the issue yesterday. Currently, all players' data is normal.

[ashen moon]

there was no reset for this account

[quick idol]

Hello, I would like to check the accuracy of the calculations. I feel that the rank should be higher. Do a good deed for a player who has supported you with purchases many times.

[eternal sleet]

Dear Traveler,

Following a thorough review by the relevant team, your appraisal data has been refreshed, and no irregularities were identified.
We sincerely appreciate your feedback and continued support.
Should you have any further questions or require assistance, please do not hesitate to contact us. We remain at your service.

[eternal sleet]

Dear Traveler,

Kindly provide the character nickname and character ID used for your account appraisal, as well as the entry method you used to participate in the appraisal (e.g., Veteran player, new player, US returning player).
Thank you for your cooperation and support！

[quick idol]

Done. In private message