Pre-registration button greyed

[rich marsh]

Hello, I can get verification code via mail but putting it in the windows doesn't allow me to confirm pre-registration.
The only clickable button is to get another code but it doesn't help.

[modern sonnet]

The code is only valid for short time, are you sure you doing it fast enough?

also if you copy-paste code make sure there is no additional space at the end

[rich marsh]

I do it just after receiving the mail.

Ok, additional space seems to be the problem. Thanks for help.

[rich marsh]

Now, my problem is I receive the message 'Maximum sent limit reached' so I can't get another code anymore. 😢

[bitter steeple]

Dear Traveler,

Please provide us with your in-game character ID and the email account you wish to bind, and we will forward it to our developers for manual binding.

Friendly reminder: When making reservations, we recommend using an account that is consistent with your existing game account's binding method to facilitate future reward collection. Additionally, all operations are limited to one time only, so please ensure you provide us with your personal and correct email address.

If you require manual binding and have acknowledged the above information, please provide your character ID and email account details and reply with "I confirm the email account is correct and request manual binding". We will process your request as soon as possible.

Thank you for your understanding and support.