#Just downloaded, cant 'login'

1 messages · Page 1 of 1 (latest)

fluid nebula
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I just downloaded this game on my PC, I have restarted, checked the repair, and everything else I can think of. I know that it is not a network issue on my end. I cannot login as 'guest' or with my Google account. All I get is an error code [-104999][-30107] server error message. Also, it is downloading resources @ 2.5+ Mb/s, so I now network works.

mystic stag
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Reported your issue 😉

fluid nebula
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Is there a specific link that the login is looking for? If it is different from where the resources are downloaded from, it may be blocked by my router. If I knew the link, I could allow it through. That is the only thing I can think of that may be different.

mystic stag
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I don't know sorry.

quick sorrel
# fluid nebula I just downloaded this game on my PC, I have restarted, checked the repair, and ...

Hello, Traveler.
Regarding your issue about [Login].
In order to quickly pinpoint the cause of the problem and assist you in resolving it,
please check if the following steps can solve the problem or not:

  1. Try to switch networks (WIFI / 4G / 5G).
  2. Clear the game cache and try to log in again.
  3. If you still can't log in after using the above methods, remove the game and reinstall it.
    Please contact us again with the following information:
    [Server]:
    [Character ID]:
    [Rolename]:
    [Device Model]:
    [Network Operator]: (Example: Chunghwa Telecom / Chunghwa Broadband, etc...) )
    Operation process video]:
    If you are installing the PC version of the game, please provide the following information.
    [Game Log]:
    (How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
    [Game installation full path]:
    (e.g. Windows(C)/User/Admin/download)

Please find the log files ending with "log". If you have not enabled the display of file extensions, you may not see the file names ending with "log". Example file names include: dragon_log_date_19.log. Please pack all the log files and send them to us here or via direct message.

After receiving the information you provide, we will assist as soon as possible to confirm, I wish you all the best!

fluid nebula
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Did you read my note?

  1. I’m on a pc using my eero router network, there is no 4/5 g
  2. I have yet to log into the game once…so I have no server, no characters, no cache to clear
  3. I literally just installed the game for the very first time, it did updates, and I ran repair when it did not work at first.
  4. I am running an Alienware AMD ryzen 7 5800x 8 core processor at 2.8 ghz with 32 gb ram, and windows 11 pro
    …my on,y thought is that the link the game is trying to access to login is different than the one from which resources are downloaded; if so, my network may be blocking the address…what is it? All the resources loaded just fine.
    NOTE: I just tried to access the game for the 1st time today..it had some minor update and then immediately popped up the login screen with the same system prompt error message: “Error code [-104999][-30107]: Server error. Please contact customer service or try again later.”
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Im on Frontier FiOS internet with 2 Gbps.

quick sorrel
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Dear Traveler,

We sincerely apologize for any inconvenience caused. After confirmation, due to overall operational strategic adjustments, players in the United States region are temporarily unable to create characters, resulting in error prompts when you try to create a character. We released relevant information through official channels on July 16, including game announcements, emails, and Discord game announcements. You can review the announcements again for more information.

Although we cannot explore the continent of Adenthia with you at the moment, we deeply regret this, but we hope it does not affect your mood. This temporary parting is in anticipation of a better reunion in the future. Thank you very much for your support and love for the game. We look forward to meeting again in the future. Wishing you a happy life and smooth sailing in all matters!

fluid nebula
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Wow, I do not get it…I have NEVER logged in to the game. The error pops up immediately after it checks for updates. I have never had a chance to look at the game in any way. If you released info about this back in July, I am surprised you have not repaired the issue by now. This does not bode well and is most disappointing.