Game Crashes

[grim cape]

I have a Samsung S24 running Android 14. The game keeps crashing on me. What can i do to prevent this fom happening?

[white minnow]

Hello Traveler. 
I am very sorry for any inconvenience caused to you. Regarding the issues you have reported regarding the Snapdragon 8gen3 system(For example, your device Samsung s24) incompatibility, such as lagging and crashes, please download this package to resolve the issue. The link is as follows:
https://drive.google.com/file/d/1T2sxVWVdzDSAoyfIvBmmR3e1L1UHfkmd/view?usp=drive_link
Please note that you need to uninstall the game, use the link to download the package again, and then follow the redirect to install the game (there may be risk warnings on the package, which you can ignore). In addition, please do not update the package through the store until the problem is completely fixed to avoid recurrence. We understand your confusion and are working hard to verify and fix this issue. After the problem is fixed, you can update the game normally in the store. Thank you for your understanding and support. Wishing you all the best!

[lone cobalt]

I used the fix, but it still freezes on me.

[white minnow]

Dear Traveler,

Thank you for reaching out to us. To resolve your issue, we recommend uninstalling the game and reinstalling it using the installation package provided in the link below. Please make sure to bind your account to a third-party service before uninstalling to avoid losing your progress.

After reinstalling the game, please disable automatic updates and refrain from updating the game through the Google Play Store.

Here is the link to the installation package:
https://drive.google.com/file/d/1T2sxVWVdzDSAoyfIvBmmR3e1L1UHfkmd/view?usp=drive_link

We appreciate your cooperation and understanding. If you encounter any further issues, please do not hesitate to contact us.

[bold geode]

The package fixes crashes on my phone, s24 plus with snapdragon 8 gen 3, but only for a day or 2. I can usually get a little longer out of the re installation by clearing the catche, but I always have to eventually delete and re install the game from this package.

[white minnow]

Dear Traveler,

We apologize for the inconvenience caused by this issue. Unfortunately, clearing the cache will not resolve the problem. The only current solution is to uninstall and reinstall the game.

Please know that we are actively communicating with the device manufacturers to find a permanent solution.

If there are any updates or progress, we will notify you through an in-game update.

We greatly appreciate your patience and understanding as we work to resolve this. If you have any other questions or need further assistance, please do not hesitate to contact us.

Thank you for your continued support.

[lone cobalt]

I will continue playing, but on my PC. No crashes there.