idk why invalid player id ?? help pls
#can't top up on web store
arctic glacier
arctic glacier
<@&1151269147418828881>
old fractal
Dear traveler, we have received your issue. We will check it and reply to you ASAP. Please wait patiently and thanks for your support.
arctic glacier
thank
old fractal
Dear Traveler,
We are currently investigating the issue with web-based payments. In the meantime, please use the mobile app to complete your purchase.
Thank you for your understanding and patience.
old fractal
Dear Traveler,
We have fixed this issue, please try using the feature again to see if the problem is resolved.
Thank you again for your valuable feedback and for your continued support. If you have any other questions or concerns, please feel free to contact us.
open perch
Dear Traveler,
We have fixed this issue, please try using the feature again to s...
<@&1151269147418828881> I have the same problem
winter coral
<@&1151269147418828881> I have the same problem
US resident? (Guess not but names can be missleading anyway)
open perch
US resident? (Guess not but names can be missleading anyway)
No(unfortunately)
old fractal
No(unfortunately)
Dear traveler,
We are very sorry that you encountered problems during the recharge process. We recommend that you try to recharge using the game's mobile client first to see if this solves the problem. If the problem persists, please feel free to contact us and we will assist you further.
Thank you for your understanding and support!
open perch
Dear traveler,
We are very sorry that you encountered problems during the recha...
Is it possible to "fix" my ID somehow?
old fractal
Is it possible to "fix" my ID somehow?
Dear Traveler,
We appreciate your patience and apologize for any inconvenience you've experienced. Previously, we suggested trying to make the purchase using the mobile client. Could you please confirm if the issue persists when using the mobile client for the transaction?
Thank you for your understanding, and we're here to assist further if needed.
open perch
Dear Traveler,
We appreciate your patience and apologize for any inconvenience ...
The problem persists, I can't even buy anything from my iPhone
old fractal
The problem persists, I can't even buy anything from my iPhone
Dear Traveler,
We apologize for the inconvenience caused by the issue with the external store not recognizing your ID for purchases. We’ve now resolved the problem. Please refresh the page and try again.
Thank you for your understanding.